Go Back   Android Forums > Android Phones > HTC Desire HD > Desire HD - Support and Troubleshooting

Like Tree4Likes
  • 1 Post By ral
  • 2 Post By ral
  • 1 Post By ral

test: Reply
 
LinkBack Thread Tools
Old October 17th, 2012, 04:04 AM   #1 (permalink)
Junior Member
Thread Author (OP)
 
Dimension7's Avatar
 
Join Date: Oct 2012
Location: Rome, Italy
Gender: Male
Posts: 62
 
Device(s): Samsung Nexus S, HTC Desire HD, Motorola Moto G
Carrier: Wind

Thanks: 5
Thanked 15 Times in 9 Posts
Default DHD auto-shutdown randomly

My phone shut down randomly, for example yesterday I was putting the charge cable in, and it shuts itself. Then I can start it up normally, but it will take at least a couple of minutes to be operative.
Those shutdowns can happen at every moment, when I make a photo, when I answer a call, when I'm browsing internet or w/e.
It seems to happen more at around 10 pm, like there is something with the meteo widget that make the phone crash. Sometimes the phone shuts down, I start it, and it shuts down again, this even 10-15 times (no joke), usually ever at 9-11 pm. Anyway I can have those random crashes at every hour, usually it happens 4/5 times a week.
Probably is the meteo widget and its animation, I'll try to remove it, but what's the meaning of having sense, without this beautiful widget?

Advertisements
Dimension7 is offline  
Reply With Quote
sponsored links
Old October 17th, 2012, 04:08 AM   #2 (permalink)
turbo drinker
 
D-U-R-X's Avatar
 
Join Date: Apr 2011
Location: Sheffield, South Yorkshire
Posts: 16,790
 
Device(s): Nexus 4 (Stock, rooted, 4.4.2), Nexus 7 1st Gen (Stock, rooted, 4.4.2)
Carrier: EE

Thanks: 11,300
Thanked 7,029 Times in 4,306 Posts
Default

How long has this been happening? This could have started due to an app you installed. Have you installed any recently? If so, you could try to remove all your recently installed apps and install them one at a time, to see if you notice which one is causing the issue.
__________________
See something that needs Mod attention? Hit and let us know
Free online storage @ Dropbox - use my link & we both get 500MB extra (when you install Dropbox)
D-U-R-X is online now  
Reply With Quote
Old October 17th, 2012, 04:25 AM   #3 (permalink)
Junior Member
Thread Author (OP)
 
Dimension7's Avatar
 
Join Date: Oct 2012
Location: Rome, Italy
Gender: Male
Posts: 62
 
Device(s): Samsung Nexus S, HTC Desire HD, Motorola Moto G
Carrier: Wind

Thanks: 5
Thanked 15 Times in 9 Posts
Default

I bought the phone used, but anyway wiped to stock. After a while it started doing this, if I remember correctly after I first installed an unformatted sd card. At that time, the phone would shuts itself every time I tried to make a photo. Anyway, after I formatted the card I could do photo, but the random shutdowns started to happen. I changed sd in the meantime, but this didn't changed this problem. I can't really say if it's linked to any app because I can't remember precisely when this started.
Dimension7 is offline  
Reply With Quote
Old October 17th, 2012, 04:43 AM   #4 (permalink)
ral
Senior Member
 
ral's Avatar
 
Join Date: Feb 2011
Location: Philippines
Posts: 1,546
 
Device(s): BlackBerry Z10
Carrier: Not Provided

Thanks: 692
Thanked 955 Times in 569 Posts
Default

Try running the phone with the SDCard for a bit and see if the problem persists.
ral is offline  
Reply With Quote
Old October 17th, 2012, 04:51 AM   #5 (permalink)
Junior Member
Thread Author (OP)
 
Dimension7's Avatar
 
Join Date: Oct 2012
Location: Rome, Italy
Gender: Male
Posts: 62
 
Device(s): Samsung Nexus S, HTC Desire HD, Motorola Moto G
Carrier: Wind

Thanks: 5
Thanked 15 Times in 9 Posts
Default

I already have an sd card in it... or you meant "without sd card"?
Dimension7 is offline  
Reply With Quote
Old October 17th, 2012, 05:03 AM   #6 (permalink)
ral
Senior Member
 
ral's Avatar
 
Join Date: Feb 2011
Location: Philippines
Posts: 1,546
 
Device(s): BlackBerry Z10
Carrier: Not Provided

Thanks: 692
Thanked 955 Times in 569 Posts
Default

Sorry mate, auto correct typo. Yes, I meant without a SDCard.
D-U-R-X likes this.
ral is offline  
Reply With Quote
The Following User Says Thank You to ral For This Useful Post:
D-U-R-X (October 17th, 2012)
Old November 15th, 2012, 06:04 PM   #7 (permalink)
Junior Member
Thread Author (OP)
 
Dimension7's Avatar
 
Join Date: Oct 2012
Location: Rome, Italy
Gender: Male
Posts: 62
 
Device(s): Samsung Nexus S, HTC Desire HD, Motorola Moto G
Carrier: Wind

Thanks: 5
Thanked 15 Times in 9 Posts
Default

Well now I made a factory reset on my phone and I formatted the sd card. When I take a photo, it shuts down. Not ever, but usually. It seems a problem similar to this user's http://androidforums.com/htc-desire-hd/643690-camera-crashes-desire-hd.html
Dimension7 is offline  
Reply With Quote
Old November 16th, 2012, 12:57 AM   #8 (permalink)
ral
Senior Member
 
ral's Avatar
 
Join Date: Feb 2011
Location: Philippines
Posts: 1,546
 
Device(s): BlackBerry Z10
Carrier: Not Provided

Thanks: 692
Thanked 955 Times in 569 Posts
Default

When it shuts down, are you taking a picture with or without the flash on. If with flash, take a picture without one and see if it shuts down also.
ral is offline  
Reply With Quote
Old November 16th, 2012, 03:58 AM   #9 (permalink)
Junior Member
Thread Author (OP)
 
Dimension7's Avatar
 
Join Date: Oct 2012
Location: Rome, Italy
Gender: Male
Posts: 62
 
Device(s): Samsung Nexus S, HTC Desire HD, Motorola Moto G
Carrier: Wind

Thanks: 5
Thanked 15 Times in 9 Posts
Default

Yep I tried a few things now, I could made at least 6-7 photos without flash, a couple with automatic flash (but the flash itself didn't started since it's 11 a.m. here), but it shuts down at the first photo with flash.
Dimension7 is offline  
Reply With Quote
Old November 16th, 2012, 10:25 AM   #10 (permalink)
ral
Senior Member
 
ral's Avatar
 
Join Date: Feb 2011
Location: Philippines
Posts: 1,546
 
Device(s): BlackBerry Z10
Carrier: Not Provided

Thanks: 692
Thanked 955 Times in 569 Posts
Default

You can try recalibrating the battery. I encountered this problem before in a different forum, and the culprit was a aging battery.
ral is offline  
Reply With Quote
sponsored links
Old November 16th, 2012, 10:48 AM   #11 (permalink)
Junior Member
Thread Author (OP)
 
Dimension7's Avatar
 
Join Date: Oct 2012
Location: Rome, Italy
Gender: Male
Posts: 62
 
Device(s): Samsung Nexus S, HTC Desire HD, Motorola Moto G
Carrier: Wind

Thanks: 5
Thanked 15 Times in 9 Posts
Default

I'll try that, when I'll find how

Edit: it seems I'll need root privileges?
Dimension7 is offline  
Last edited by Dimension7; November 16th, 2012 at 10:55 AM.
Reply With Quote
Old November 16th, 2012, 01:31 PM   #12 (permalink)
ral
Senior Member
 
ral's Avatar
 
Join Date: Feb 2011
Location: Philippines
Posts: 1,546
 
Device(s): BlackBerry Z10
Carrier: Not Provided

Thanks: 692
Thanked 955 Times in 569 Posts
Default

To recalibrate, just let the phone drain the battery till it dies. Power on again and drain the battery till it dies. Charge till full and leave plugged for 2 hours after full.
ral is offline  
Reply With Quote
Old November 17th, 2012, 02:27 AM   #13 (permalink)
Junior Member
Thread Author (OP)
 
Dimension7's Avatar
 
Join Date: Oct 2012
Location: Rome, Italy
Gender: Male
Posts: 62
 
Device(s): Samsung Nexus S, HTC Desire HD, Motorola Moto G
Carrier: Wind

Thanks: 5
Thanked 15 Times in 9 Posts
Default

I tried a full discharge till the phone shutted down, then I tool it on charge for 6 hours more or less. But it shuts down anyway when it takes the photo... Dies it needs some time?
Dimension7 is offline  
Reply With Quote
Old November 17th, 2012, 04:51 AM   #14 (permalink)
Junior Member
Thread Author (OP)
 
Dimension7's Avatar
 
Join Date: Oct 2012
Location: Rome, Italy
Gender: Male
Posts: 62
 
Device(s): Samsung Nexus S, HTC Desire HD, Motorola Moto G
Carrier: Wind

Thanks: 5
Thanked 15 Times in 9 Posts
Default

Now it did the auto shutdown 3-4 times in a row. When it restarts the phone is laggy and the sense interface stays a bit on loading when gets to the home.
Dimension7 is offline  
Reply With Quote
Old November 17th, 2012, 05:10 AM   #15 (permalink)
ral
Senior Member
 
ral's Avatar
 
Join Date: Feb 2011
Location: Philippines
Posts: 1,546
 
Device(s): BlackBerry Z10
Carrier: Not Provided

Thanks: 692
Thanked 955 Times in 569 Posts
Default

No. It doesn't need more time. If it was just the flash causing the phone to shut down, I would advise that you get a new battery. I don't know what to make of the lag on reboot.
ral is offline  
Reply With Quote
Old November 17th, 2012, 05:15 AM   #16 (permalink)
Junior Member
Thread Author (OP)
 
Dimension7's Avatar
 
Join Date: Oct 2012
Location: Rome, Italy
Gender: Male
Posts: 62
 
Device(s): Samsung Nexus S, HTC Desire HD, Motorola Moto G
Carrier: Wind

Thanks: 5
Thanked 15 Times in 9 Posts
Default

The thing is that I would have tried a new rom, but if after the factory reset it stilo has problems, I don't know what to do... You think another battery could work?
Dimension7 is offline  
Reply With Quote
Old November 17th, 2012, 09:53 AM   #17 (permalink)
ral
Senior Member
 
ral's Avatar
 
Join Date: Feb 2011
Location: Philippines
Posts: 1,546
 
Device(s): BlackBerry Z10
Carrier: Not Provided

Thanks: 692
Thanked 955 Times in 569 Posts
Default

When you charge the battery next cycle could you post a screenshot of Battery History Details.

Or maybe you have already notice. Does it suddenly spike up to 100%?
ral is offline  
Reply With Quote
Old November 17th, 2012, 09:57 AM   #18 (permalink)
turbo drinker
 
D-U-R-X's Avatar
 
Join Date: Apr 2011
Location: Sheffield, South Yorkshire
Posts: 16,790
 
Device(s): Nexus 4 (Stock, rooted, 4.4.2), Nexus 7 1st Gen (Stock, rooted, 4.4.2)
Carrier: EE

Thanks: 11,300
Thanked 7,029 Times in 4,306 Posts
Default

You might like to also use Current Widget when charging... it's quite shocking how long the phone will accept charge, even though the battery widget shows it as being at 100%
D-U-R-X is online now  
Reply With Quote
The Following User Says Thank You to D-U-R-X For This Useful Post:
ral (November 17th, 2012)
Old November 17th, 2012, 10:16 AM   #19 (permalink)
Junior Member
Thread Author (OP)
 
Dimension7's Avatar
 
Join Date: Oct 2012
Location: Rome, Italy
Gender: Male
Posts: 62
 
Device(s): Samsung Nexus S, HTC Desire HD, Motorola Moto G
Carrier: Wind

Thanks: 5
Thanked 15 Times in 9 Posts
Default

Well the phone shutted itself today, more or less 5 hours after I took it off the charge. When I restarted the phone, it said 9% battery charge, even if before the shut down the battery was a bit pess then half charge and the bar wasn't even yellow. I will try those apps...

Oh and I didn't notice if it spiked to 100%, I will look at it the next time...
Dimension7 is offline  
Last edited by Dimension7; November 17th, 2012 at 10:19 AM.
Reply With Quote
The Following User Says Thank You to Dimension7 For This Useful Post:
ral (November 17th, 2012)
Old November 17th, 2012, 10:20 AM   #20 (permalink)
turbo drinker
 
D-U-R-X's Avatar
 
Join Date: Apr 2011
Location: Sheffield, South Yorkshire
Posts: 16,790
 
Device(s): Nexus 4 (Stock, rooted, 4.4.2), Nexus 7 1st Gen (Stock, rooted, 4.4.2)
Carrier: EE

Thanks: 11,300
Thanked 7,029 Times in 4,306 Posts
Default

To be honest, it does sound like there could be an issue with the battery...
D-U-R-X is online now  
Reply With Quote
sponsored links
Old November 17th, 2012, 06:06 PM   #21 (permalink)
Junior Member
Thread Author (OP)
 
Dimension7's Avatar
 
Join Date: Oct 2012
Location: Rome, Italy
Gender: Male
Posts: 62
 
Device(s): Samsung Nexus S, HTC Desire HD, Motorola Moto G
Carrier: Wind

Thanks: 5
Thanked 15 Times in 9 Posts
Default

How can I see Lu battery history? I'm not rooted anyway...
Dimension7 is offline  
Reply With Quote
Old November 17th, 2012, 08:23 PM   #22 (permalink)
ral
Senior Member
 
ral's Avatar
 
Join Date: Feb 2011
Location: Philippines
Posts: 1,546
 
Device(s): BlackBerry Z10
Carrier: Not Provided

Thanks: 692
Thanked 955 Times in 569 Posts
Default

I am not sure anymore where it is in the stock ROM, but if I remember correctly it is in Settings > About Phone > Power or Battery I think. Click the graph and you will get more details.
ral is offline  
Reply With Quote
Old November 25th, 2012, 03:53 PM   #23 (permalink)
Junior Member
Thread Author (OP)
 
Dimension7's Avatar
 
Join Date: Oct 2012
Location: Rome, Italy
Gender: Male
Posts: 62
 
Device(s): Samsung Nexus S, HTC Desire HD, Motorola Moto G
Carrier: Wind

Thanks: 5
Thanked 15 Times in 9 Posts
Default

Latest news: I exit my house with more or less 75/80% battery, an hour and 30 minutes after it was 55%, using 3g and some time of instant messaging and sms. After that, it shuts, I start the phone and I see 18% battery. Then I stopped using the phone because it continued to shuts.

Now I think (and hope?) it's battery's fault and I would like to replace it. I saw that on dealextreme.com there are many batteries at 8$ or less, can I trust those? Should I choose the one with highest mAh?
Dimension7 is offline  
Reply With Quote
Old November 25th, 2012, 07:54 PM   #24 (permalink)
ral
Senior Member
 
ral's Avatar
 
Join Date: Feb 2011
Location: Philippines
Posts: 1,546
 
Device(s): BlackBerry Z10
Carrier: Not Provided

Thanks: 692
Thanked 955 Times in 569 Posts
Default

Getting a battery from a reputable source is more important than a higher mAh. Anything more than 1500 mAh is probably bogus anyway. I can really only recommend getting an HTC battery, or maybe a Mugen battery.
D-U-R-X and Dimension7 like this.
ral is offline  
Reply With Quote
The Following User Says Thank You to ral For This Useful Post:
D-U-R-X (November 26th, 2012)
Old November 26th, 2012, 10:27 AM   #25 (permalink)
Junior Member
Thread Author (OP)
 
Dimension7's Avatar
 
Join Date: Oct 2012
Location: Rome, Italy
Gender: Male
Posts: 62
 
Device(s): Samsung Nexus S, HTC Desire HD, Motorola Moto G
Carrier: Wind

Thanks: 5
Thanked 15 Times in 9 Posts
Default

Another-other-other-other update: today the phone shutted down like a m.... without any apparent reason as usual, as soon as the first lock screen appeared, the phone died no matter what. Battery full charged this morning, it started doing that after 3-4 hours, with the only use being a single text message. No wifi, no 3G though.

I was working so I didn't touched the phone then a couple hours ago I started the boot-shutdown ballet (10-15 times at least), even tried a battery pull, without any luck. Then I did another search on the internet and I found this: How to Fix HTC Desire HD Reboot Problem in a Second | htc desire hd reboot problem fix, syncing htc desire hd with pc, syncing htc desire hd with mac, Tutorial
So I tried to boot the phone without the sim card in it, and "presto!" the phone stays on. I have to wait some time to be sure, but is at least a bit strange that after a day of instant death I could manage to keep the phone some more time on by removing the sim card.

Anyway, I can't find words to say "thank you" for your patience, mates.

Edit: this didn't changed the fact that on boot sense is laggy, but if the phone stays alive it's a minor issue to me...
Dimension7 is offline  
Last edited by Dimension7; November 26th, 2012 at 10:30 AM.
Reply With Quote
Old November 26th, 2012, 11:10 AM   #26 (permalink)
ral
Senior Member
 
ral's Avatar
 
Join Date: Feb 2011
Location: Philippines
Posts: 1,546
 
Device(s): BlackBerry Z10
Carrier: Not Provided

Thanks: 692
Thanked 955 Times in 569 Posts
Default

There have been several users who have reported problems with stability which appears to have been connected to a defective SDCard. Exactly what causes it, or whatever corrupts the SDCard, I don't know.

Do you have another MicroSD card around which you can try?
Dimension7 likes this.
ral is offline  
Last edited by ral; November 26th, 2012 at 11:13 AM.
Reply With Quote
Old November 26th, 2012, 11:13 AM   #27 (permalink)
Junior Member
Thread Author (OP)
 
Dimension7's Avatar
 
Join Date: Oct 2012
Location: Rome, Italy
Gender: Male
Posts: 62
 
Device(s): Samsung Nexus S, HTC Desire HD, Motorola Moto G
Carrier: Wind

Thanks: 5
Thanked 15 Times in 9 Posts
Default

Now I found this: www.hardwarezone.com.sg - View Single Post - Son of a gun, the HTC Desire HD m-m-megathread!
in fact, my sim cover is a bit broken (I broke it when I tried to open it with too much force), but I had this problem before that, when it was still intact. I have to try something, now I will try and find a sim card for doing some test...
Dimension7 is offline  
Reply With Quote
The Following User Says Thank You to Dimension7 For This Useful Post:
ral (November 26th, 2012)
Old November 26th, 2012, 12:11 PM   #28 (permalink)
ral
Senior Member
 
ral's Avatar
 
Join Date: Feb 2011
Location: Philippines
Posts: 1,546
 
Device(s): BlackBerry Z10
Carrier: Not Provided

Thanks: 692
Thanked 955 Times in 569 Posts
Default

That is a good find. Might be possible to solve the issue with the application of a bit of masking take maybe?
ral is offline  
Reply With Quote
Old November 26th, 2012, 05:41 PM   #29 (permalink)
Junior Member
Thread Author (OP)
 
Dimension7's Avatar
 
Join Date: Oct 2012
Location: Rome, Italy
Gender: Male
Posts: 62
 
Device(s): Samsung Nexus S, HTC Desire HD, Motorola Moto G
Carrier: Wind

Thanks: 5
Thanked 15 Times in 9 Posts
Default

Stressed and used the phone without any problems till a few minutes ago. Then I thought about taking a picture with flash on: the phone died immediately.
Dimension7 is offline  
Reply With Quote
Old November 27th, 2012, 02:38 PM   #30 (permalink)
Junior Member
Thread Author (OP)
 
Dimension7's Avatar
 
Join Date: Oct 2012
Location: Rome, Italy
Gender: Male
Posts: 62
 
Device(s): Samsung Nexus S, HTC Desire HD, Motorola Moto G
Carrier: Wind

Thanks: 5
Thanked 15 Times in 9 Posts
Default

I did other research and I found that's probably an HW problem. The guy who owned the phone before me already tried to get it repaired and it worked for a while, but then came my problem.

I will try to go for the assistance.
Dimension7 is offline  
Reply With Quote
sponsored links
Reply


Go Back   Android Forums > Android Phones > HTC Desire HD > Desire HD - Support and Troubleshooting
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 02:05 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.