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Old July 20th, 2010, 07:54 PM   #1 (permalink)
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Default contacts not syncing to gmail

I have set everything up to sync with my gmail account.

However, all my contacts are stored as phone so i know i either need to change them all to Google or export them and import into Gmail (a pain but there you go).

I have no contacts in gmail so i added one and it synced perfectly to my phone.

However, as a test, i added a new google contact to my phone and synced. It didn't show up in Gmail and I believe this can take some time, and this would be fine but it has disappeared from my phone!

It seems as if the sync has wiped out the contact from my phone because it doesn't appear on my gmail account. THis means it only syncs one way which is useless for me as the whole reason for me doing this is to get a backup of my contacts in case of emergencies!

Am i missing a trick somewhere?

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Old July 25th, 2010, 03:53 AM   #2 (permalink)
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I have the same problem, when i first got my phone about 25 contacts synced to my Gmail account but then stopped, i've tried everything to sort it but no success,My calender syncs fine both ways however. hopefully one of these fine peeps can help us aye?
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Old July 25th, 2010, 06:54 AM   #3 (permalink)
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It should sync both ways, you should be able to add a contact to your gmail account and have it sync to your phone and vice versa, and it should sync more or less immediately, this is how it behaves when it works, BUT, many times it doesn't work as expected, I have had many problems with this where I had contacts getting deleted during sync, I never found out what causes it, software glitch? sync glitch? I don't know, my only way of dealing with this is making regular backups of contacts and restore when needed.
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Old July 25th, 2010, 09:24 AM   #4 (permalink)
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I think mine has always worked fine. However, after reading some of the horror stories, I suppose there is a chance I may have lost some contacts without realising it as I do have a lot of contacts.
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Old July 26th, 2010, 08:14 AM   #5 (permalink)
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I added most of my contacts (30+) to my Desire via bluetooth from my Sony K810i. The transfer worked perfectly but I didn't get the option to save them as Google contacts, therefore they don't sync with my Google account online. The 6 or 7 contacts added manually were saved as Google contacts by default, and they sync no problem.

Any easy way to change them to Google contacts?
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Old July 26th, 2010, 08:17 AM   #6 (permalink)
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In people, export to SD card. Then import from SD card. When importing, choose google contacts as the type.
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Old September 2nd, 2010, 05:58 AM   #7 (permalink)
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I am unable to sync my Google Conatacts with my phone any longer. This used to work fine, but when adding/changin/deleting a contact on my phone (HTC Desire) or PC or LapTop, the changes are NO LONGER reflected on the other devices :-(
Windows XP Pro
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FroYo v2.2

Wonder if anyone has a resolve/answer to this problem??

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Old September 2nd, 2010, 09:37 AM   #8 (permalink)
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Hi All

Question, have any of you recently changed your email address from googlemail to gmail??

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Old September 4th, 2010, 04:26 AM   #9 (permalink)
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My google contacts don't sync phone to pc either. Calendar is fine.

This is very annoying because I switched from outlook sync to google after froyo because of exactly the opposite problem; contacts synced but calendar phone to pc stopped working.

Now I notice my outlook business contacts have dropped from 800 to 250 presumably caused by HTC sync; it's taken me years to build up these contacts.

In short my carefully maintained contacts are now a complete mess. This all worked perfectly for months.

The Desire? Fabulous hardware now ruined by buggy software which certainly isn't suitable for a business user I'm sorry and annoyed to say.
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Old September 5th, 2010, 06:25 AM   #10 (permalink)
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After all afternoon repairing messed up outlook contacts I've finally got HTC sync/outlook and google contacts/calendar working perfectly by doing a factory reset and starting from scratch. I wish I'd done this as soon as 2.2 arrived and at the first sign of trouble since every other suggested fix just messed everything up even more.

I'm looking forward to learning to love my Desire again after 2 weeks of chaos!
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Old September 10th, 2010, 01:58 AM   #11 (permalink)
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Originally Posted by chrisrosevilla View Post
My google contacts don't sync phone to pc either. Calendar is fine.
This is exactly what mine does as well.

I though they were supposed to sync both ways?

If I add a contact on gmail it transfers to the handset but not the other way round
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Old September 23rd, 2010, 12:56 PM   #12 (permalink)
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Cool contacts not syncing to gmail

I've been having this issue aswell - very frustrating... contacts I add to my phone (as a google contact) do not sync with gmail and disappear from the phone altogether after a short while. Contacts added to gmail are fine and sync with the phone with no problems.

I have found a solution...!

I had previously changed my google account online from googlemail to gmail. After changing it back (while signed into gmail - click "settings", then "accounts and import" tab. On this screen the second row down will read "send mail as" - to the right of your email address highlighted in blue it will say "switch to @googlemail.com") everything worked both ways again. I can now save new contacts to my phone as a google contact and it will appear online in my google mail contacts - and vice versa.

Good luck!
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Old September 23rd, 2010, 01:46 PM   #13 (permalink)
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Originally Posted by Hangglider View Post
I've been having this issue aswell - very frustrating... contacts I add to my phone (as a google contact) do not sync with gmail and disappear from the phone altogether after a short while. Contacts added to gmail are fine and sync with the phone with no problems.

I have found a solution...!

I had previously changed my google account online from googlemail to gmail. After changing it back (while signed into gmail - click "settings", then "accounts and import" tab. On this screen the second row down will read "send mail as" - to the right of your email address highlighted in blue it will say "switch to @googlemail.com") everything worked both ways again. I can now save new contacts to my phone as a google contact and it will appear online in my google mail contacts - and vice versa.

Good luck!
I don't have that option
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Old September 24th, 2010, 04:15 AM   #14 (permalink)
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Just to add another problem to the whole Google Mail not syncing issues.

Mine has a different problem (I think), it only syncs a total of 25 contacts from Gmail to my Desire out of 250(ish) contacts the rest are sitting on my phone memory but when i go to just view Googlemail contacts it only has a total of 25, i am hopeing there is a simple solution as i really don't want to have to do a full factory reset but this is driving me up the wall.

Any suggestions????
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Old November 12th, 2010, 10:34 PM   #15 (permalink)
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Default What the heck is googlemail?

My contacts haven't synced since Sept 3. Calendar syncs perfectly. I don't see an option for googlemail vs. gmail in my accounts on my Mac, using Chrome. I've never heard of googlemail... is it a legacy domain, before gmail, or what?
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Old November 20th, 2010, 09:10 AM   #16 (permalink)
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I fixed mine I hope this helps others...

!!!!!BACK UP Contacts to SD Card!!!!! then.........

First, press menu and go to "settings" - click on "Accounts & snyc" - uncheck "background sync" - now use your back key to get back to the screen where you saw "Accounts & snyc" and then click on "Applications"

"Manage Applications" - "ALL" - "Contacts Storage" - open the "Contact Storage" and click "clear data" of "Contacts Storage"

Get back to the first step above and recheck "background snyc"

Then reload contacts from backup and select Google.

(this was on HTC desire)
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Old November 20th, 2010, 12:55 PM   #17 (permalink)
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Quote:
Originally Posted by Douzeper View Post
I fixed mine I hope this helps others...

!!!!!BACK UP Contacts to SD Card!!!!! then.........

First, press menu and go to "settings" - click on "Accounts & snyc" - uncheck "background sync" - now use your back key to get back to the screen where you saw "Accounts & snyc" and then click on "Applications"

"Manage Applications" - "ALL" - "Contacts Storage" - open the "Contact Storage" and click "clear data" of "Contacts Storage"

Get back to the first step above and recheck "background snyc"

Then reload contacts from backup and select Google.

(this was on HTC desire)
I have the Incredible, and within my "Accounts & Sync" I have check boxes next to Background Data and Auto-Sync, but not Background Sync. I want to be sure so i don't assume anything and mess anything up.

thanks
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Old January 6th, 2011, 08:37 AM   #18 (permalink)
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Quote:
Originally Posted by Douzeper View Post
I fixed mine I hope this helps others...

!!!!!BACK UP Contacts to SD Card!!!!! then.........

First, press menu and go to "settings" - click on "Accounts & snyc" - uncheck "background sync" - now use your back key to get back to the screen where you saw "Accounts & snyc" and then click on "Applications"

"Manage Applications" - "ALL" - "Contacts Storage" - open the "Contact Storage" and click "clear data" of "Contacts Storage"

Get back to the first step above and recheck "background snyc"

Then reload contacts from backup and select Google.

(this was on HTC desire)
Thanks mate this was useful. I intially tried it using the backup and restore method you suggested but this just resulted in double the amount of contacts showing up in the view contacts screen. Also ended up with double contacts on web gmail contacts. So I turned off sync, deleted the duplicates from web gmail, cleared the data in contacts storage on the phone, then resynced. Now have 2 way syncing, whoohoo!
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Old January 8th, 2011, 01:35 PM   #19 (permalink)
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Quote:
Originally Posted by Douzeper View Post
I fixed mine I hope this helps others...

!!!!!BACK UP Contacts to SD Card!!!!! then.........

First, press menu and go to "settings" - click on "Accounts & snyc" - uncheck "background sync" - now use your back key to get back to the screen where you saw "Accounts & snyc" and then click on "Applications"

"Manage Applications" - "ALL" - "Contacts Storage" - open the "Contact Storage" and click "clear data" of "Contacts Storage"

Get back to the first step above and recheck "background snyc"

Then reload contacts from backup and select Google.

(this was on HTC desire)
THIS WORKED, THANKS! I exported all my Google contacts on my PC as a backup, and did all the above. It synced, and it worked. I edited a contact on my phone and it changed immediately on my PC. I added a new contact on my PC and it showed up immediately on my phone.

I second that WOOHOO!
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Old January 22nd, 2011, 05:48 PM   #20 (permalink)
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thanks danfrance, legend!
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Old January 28th, 2011, 11:17 AM   #21 (permalink)
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Also, when creating a contact on the phone, make sure the "contact type" is Google (not phone or SIM).
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Old September 1st, 2011, 05:54 AM   #22 (permalink)
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Quote:
Originally Posted by Douzeper View Post
I fixed mine I hope this helps others...
Then reload contacts from backup and select Google.
(this was on HTC desire)
DOOOOOD!!!! You ruuuuuule!!!! So easy and yet 100s of articles and threads that I've read tonight are clueless. So the answer to this problem is "The contacts must be stored to Google when they are added to the phone." You can think of "phone contacts" as contacts that you don't want synced to the Google cloud.

FYI: when you export the contacts to the SD card, they get saved as a .vcf file. That's a text file that you can read and make sure it looks good. You can also import that into Google contacts, providing another option on getting this job done.

Thanks dude.

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Old September 7th, 2011, 01:42 AM   #23 (permalink)
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Thumbs up It worked!

Quote:
Originally Posted by Markus729 View Post
I have the Incredible, and within my "Accounts & Sync" I have check boxes next to Background Data and Auto-Sync, but not Background Sync. I want to be sure so i don't assume anything and mess anything up.

thanks
Nicely done! It also created the Duplicates for me.. but on the gmail interface there is an option to "match duplicates"
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Old September 30th, 2011, 03:34 PM   #24 (permalink)
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I'm nervous! When I backed up to SD it said it was backing up 615 contacts, but when I am now restoring, it says there are only 435 contacts... it will be devistating to me if i lose 200 contacts.
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Old September 30th, 2011, 04:02 PM   #25 (permalink)
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I'm nervous! When I backed up to SD it said it was backing up 615 contacts, but when I am now restoring, it says there are only 435 contacts... it will be devistating to me if i lose 200 contacts.
Yep, there gone now... thanks for the tip asshole... I am so screwed...
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Old October 10th, 2011, 12:00 PM   #26 (permalink)
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In terms of backing up and syncing contacts (and a whole lot more) I can recommend MyPhoneExplorer, a free app which uses USB or Wifi to sync to your PC.
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Old October 15th, 2011, 05:16 PM   #27 (permalink)
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Quote:
Originally Posted by Douzeper View Post
I fixed mine I hope this helps others...

!!!!!BACK UP Contacts to SD Card!!!!! then.........

First, press menu and go to "settings" - click on "Accounts & snyc" - uncheck "background sync" - now use your back key to get back to the screen where you saw "Accounts & snyc" and then click on "Applications"

"Manage Applications" - "ALL" - "Contacts Storage" - open the "Contact Storage" and click "clear data" of "Contacts Storage"

Get back to the first step above and recheck "background snyc"

Then reload contacts from backup and select Google.

(this was on HTC desire)
It's fantastic when a solution actually works. This worked great for me.
HTC Hero
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Old October 28th, 2011, 10:44 AM   #28 (permalink)
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Default contact list synced with 3 different accounts...help!

The problem I have is that my contact list shows 3 different accounts (gmail1, gmail2, and tmobile) that some contacts are synced with. Some are with gmail1, some with gmail2, and the majority with tmobile. There is a little icon to the right on each contact showing what account they are on.


How do I make them all the same, so I can backup/sync with just ONE gmail account. This is so frustrating.

Thanks in advance to anyone who can help.
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Old December 22nd, 2011, 08:50 AM   #29 (permalink)
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Thank you, this seems to have fixed the problem!
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Old December 31st, 2011, 04:14 PM   #30 (permalink)
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Quote:
Originally Posted by Douzeper View Post
I fixed mine I hope this helps others...

!!!!!BACK UP Contacts to SD Card!!!!! then.........

First, press menu and go to "settings" - click on "Accounts & snyc" - uncheck "background sync" - now use your back key to get back to the screen where you saw "Accounts & snyc" and then click on "Applications"

"Manage Applications" - "ALL" - "Contacts Storage" - open the "Contact Storage" and click "clear data" of "Contacts Storage"

Get back to the first step above and recheck "background snyc"

Then reload contacts from backup and select Google.

(this was on HTC desire)
You DA MAN!!!!!! Thanks this worked great on my Thunderbolt.
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Old September 4th, 2012, 12:49 PM   #31 (permalink)
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I had this issue and I am embarrassed to say that it was because I have multiple gmail accounts and I was creating the contact in the wrong account on my phone :-)
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