Go Back   Android Forums > Android Phones > HTC Desire > Desire - Support and Troubleshooting

test: Reply
 
LinkBack Thread Tools
Old August 6th, 2010, 09:41 AM   #1 (permalink)
New Member
Thread Author (OP)
 
Join Date: Aug 2010
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Exclamation com.google.process.gapps Gmail Force Close

Hi All.

I have had a desire for a couple of months now and have recently been getting an error with the gmail app. Whenever I open it and scroll down it comes up with "Loading conversations ...." then it pops up the force close error "The process com.google.process.gapps has stopped unexpectedly. Please try again". It then closes the Gmail app.

I have tried to the factory reset option and clearing the gmail app cache but this does not rectify this error. Short of sending the phone back to Vodafone or HTC I am stuck ...

The phone is a stock standard vodafone issue without any mods etc

Any ideas ??

Thanks.
Stuart

Advertisements
stuartc is offline  
Reply With Quote
sponsored links
Old August 6th, 2010, 03:21 PM   #2 (permalink)
Junior Member
 
Join Date: Dec 2009
Posts: 16
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have an HTC incredible and am running into the exact same problem....
rking is offline  
Reply With Quote
Old August 6th, 2010, 03:46 PM   #3 (permalink)
Junior Member
 
Join Date: Oct 2009
Posts: 72
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 4 Times in 2 Posts
Default

Received my mobile today after sending it second time to HTC to fix the damage they did when I sent it first time to fix a software issue; and I am facing the same problem. Does anyone know why is it happening?
fahadchaudhry is offline  
Reply With Quote
Old August 6th, 2010, 04:02 PM   #4 (permalink)
New Member
 
Join Date: Aug 2010
Posts: 4
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

i have an htc aria with the same problem. factory reset doesn't help either.
rananthan3 is offline  
Reply With Quote
Old August 6th, 2010, 06:06 PM   #5 (permalink)
New Member
 
Join Date: Aug 2010
Location: San Jose CA
Posts: 6
 
Device(s): HTC Incredible
Carrier: Not Provided

Thanks: 0
Thanked 2 Times in 2 Posts
Default

I was having the same problem on my htc Incredible. I went onto my desktop computer and into my gmail account. I deleted all my old email dated July 29th or earlier (luckily my account is fairly new and I have no important emails to save) and it started working again. No "The process com.google.process.gapps has stopped unexpectedly" prompts or force closing since. Troubleshooting tip: check what date isn't loading (mine always came up with the prompt after loading Aug 6th - July 30th emails) and start deleting from there. Hope that works for you guys too.
djkling15 is offline  
Reply With Quote
The Following User Says Thank You to djkling15 For This Useful Post:
Old August 6th, 2010, 08:02 PM   #6 (permalink)
New Member
 
Join Date: Aug 2010
Posts: 4
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

i just placed mine in a folder and the error went away; didnt delete them
rananthan3 is offline  
Reply With Quote
Old August 6th, 2010, 09:12 PM   #7 (permalink)
New Member
 
Join Date: Aug 2010
Location: San Jose CA
Posts: 6
 
Device(s): HTC Incredible
Carrier: Not Provided

Thanks: 0
Thanked 2 Times in 2 Posts
Default

I thought about that after I posted my reply, but I hadn't tried it myself. Glad to see that works as well.
djkling15 is offline  
Reply With Quote
Old August 6th, 2010, 09:23 PM   #8 (permalink)
New Member
 
Join Date: Aug 2010
Location: San Jose CA
Posts: 6
 
Device(s): HTC Incredible
Carrier: Not Provided

Thanks: 0
Thanked 2 Times in 2 Posts
Default

Quote:
Originally Posted by rananthan3 View Post
i just placed mine in a folder and the error went away; didnt delete them
You still get the error message when you open up that folder using the mobile gmail app?
djkling15 is offline  
Reply With Quote
Old August 7th, 2010, 01:48 AM   #9 (permalink)
New Member
 
Join Date: Aug 2010
Posts: 4
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Not all the folders worked, unfortunately. I did not check all of them.
rananthan3 is offline  
Reply With Quote
Old August 7th, 2010, 04:03 AM   #10 (permalink)
Junior Member
 
Join Date: Nov 2009
Posts: 16
 
Device(s): HTC Desire, HTC Tattoo
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

I have had the same thing since this morning on my HTC Desire. Go to All Mail label and I get a Force Close (the same as the OP). I too did a factory reset but no joy. I went to my desktop and deleted a few emails and left my phone on the force close screen for a while. Now I can scroll further down the All Mail screen on my phone before getting the Force Close.

I wonder if Google have changed something (as we have a few different phone models presumably with different Android builds on and factory resets going on).

Looks like we aren't the only ones with this issue:

force close in gmail - Google Mobile Help

Add your weight to this posting as Google people do watch the Google Support forums.
tonyyeb is offline  
Reply With Quote
sponsored links
Old August 7th, 2010, 06:52 PM   #11 (permalink)
New Member
 
Join Date: Aug 2010
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default use the native mail application instead of gmail app

Hey Guys,

I had the "com.google.process.gapps has stopped unexpectedlly please try again" error as well and I couldn't figure out what was causing it. I cleared the data, cache, everything, and nothing worked. I'm using an EVO.

This is my solution: Just use the phone's native mail application and set up your gmail account under the pop3/imap option.

Works great, the force close problem is solved, and the interface is far superior to the gmail application one. Hope this helps.
AWonderWoman is offline  
Reply With Quote
Old August 8th, 2010, 03:58 AM   #12 (permalink)
Junior Member
 
Join Date: Nov 2009
Posts: 16
 
Device(s): HTC Desire, HTC Tattoo
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

Quote:
Originally Posted by AWonderWoman View Post
Hey Guys,

...SNIP...

Hope this helps.
Sorry AWonderWoman but I like the Google Mail app. It is REAL push email not a checking service every minute. It also has many more features that the HTC Mail app doesn't on my HTC Desire. I hope Google will see the many people in the Google Support forums who have the same problem.

It must be a Google issue. The variety of handsets, versions of Android etc... we can't all have a problem on our phones at the exact same time with the exact same symptoms!!
tonyyeb is offline  
Reply With Quote
Old August 8th, 2010, 05:07 PM   #13 (permalink)
New Member
 
Join Date: Jul 2010
Posts: 12
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

Also experiencing this problem with my incredible. Tried many different things to try to fix it, and so far no luck.
jsti07 is offline  
Reply With Quote
Old August 9th, 2010, 04:04 AM   #14 (permalink)
New Member
 
Join Date: Dec 2009
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Like rananthan3 I moved a small block of emails to another folder and that solved the problem. I've moved them back to my inbox now however they aren't showing. Perhaps I need to clear cache/data. No biggy.
matttaylor is offline  
Reply With Quote
Old August 9th, 2010, 10:31 AM   #15 (permalink)
New Member
 
Join Date: Jul 2010
Posts: 10
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

force close in gmail - Google Mobile Help
laristech is offline  
Reply With Quote
Old February 21st, 2011, 07:13 PM   #16 (permalink)
New Member
 
Join Date: Dec 2010
Location: Japan
Posts: 11
 
Device(s): HTC Aria
Carrier: Not Provided

Thanks: 2
Thanked 0 Times in 0 Posts
Unhappy

Just another report for an HTC Aria with this problem. I'm almost sure the root cause involves Google Contacts, though at this point it seems to be affecting any Google application, with a crash report about every minute or two.

Is anyone else running a language besides English? I'm suspicious it might involve the Japanese support. The Contacts need to maintain a second set of names for the pronunciation information.
shanen is offline  
Reply With Quote
Old July 15th, 2011, 06:52 AM   #17 (permalink)
New Member
 
Join Date: Jul 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I receive this error all the time on my Incredible. I have yet to have anything force close, and I do not have to be in the gmail app in order for it to pop up. I have deleted all unused apps, gone through my gmail to clean old conversations, etc. and it still comes up. I looked in the processes for the phone and I have yet to see it as a running process, yet it still manages to repeatedly force close.
Opalfire1013 is offline  
Reply With Quote
Old July 15th, 2011, 04:42 PM   #18 (permalink)
New Member
 
Join Date: Jul 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default Google +???

I just started having the same problem. It happens when I send emails, play words with friends, send text messages, take photos.
I never had this problem until the past day or two. Just downloaded some additional Google Apps including Google +

Any recommendations?

HTC Droid Incredible
Verizon is the provider
Betty B is offline  
Reply With Quote
Old September 27th, 2011, 11:08 PM   #19 (permalink)
Junior Member
 
Join Date: Sep 2011
Posts: 16
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

I am having this issue with my incredible now. Did you find a fix?
myjackson is offline  
Reply With Quote
Old October 7th, 2011, 10:38 AM   #20 (permalink)
New Member
 
Join Date: Oct 2011
Posts: 2
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default com.process.google.gapps

I have a Samsung Galaxy Tab 10.1 and also getting the com.process.google.gapps error over and over again. After reading this forum I have also gone to the computer and Gmail and deleted everything to see if this prevents it from happening. I will post and let you know if it does.
tscaglione is offline  
Reply With Quote
sponsored links
Old October 7th, 2011, 12:29 PM   #21 (permalink)
New Member
 
Join Date: Oct 2011
Posts: 2
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Angry

Quote:
Originally Posted by tscaglione View Post
I have a Samsung Galaxy Tab 10.1 and also getting the com.process.google.gapps error over and over again. After reading this forum I have also gone to the computer and Gmail and deleted everything to see if this prevents it from happening. I will post and let you know if it does.
It did not work... looks like I will need to do a factroy hard reset. Not looking forward to reseting up the tablet. If any one else has a suggestion let me know... TomS8200@gmail.com
tscaglione is offline  
Reply With Quote
Old October 25th, 2011, 03:43 PM   #22 (permalink)
New Member
 
Join Date: Oct 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

I've had the same problem on my Samsung Galaxy Tab 10.1 (WIFI) and I believe I've solved the problem (fingers crossed) without a factory reset.

Here's how:

1. Go to BROWSER - SETTINGS - ADVANCED. Select 'Reset to Default'
2. Next go the TABLET SETTINGS - ACCOUNTS AND SYNC. Delete the GMAIL account entirely. As far as I know this will erase all the GOOGLE settings on your tablet
3. Go back to the BROWSER - SETTINGS - GENERAL. Tab 'SYNC WITH GOOGLE CHROME'
4. Enter your GOOGLE ACCOUNT details and proceed as instructed.
5. Go back to TABLET SETTINGS - ACCOUNTS AND SYNC. Your GOOGLE ACCOUNT should be added again. You can select 'AUTO-SYNC'
6. tab on your GOOGLE ACCOUNT. You can now select what GOOGLE functions you want to sync. I've deselected PICASA as it slows down GALLERY (I have a lot of pictures online)

These steps worked well for me and my Galaxy Tab 10.1 is now fully synchronized with my GOOGLE ACCOUNT without error messages
SinKeyWest is offline  
Reply With Quote
The Following User Says Thank You to SinKeyWest For This Useful Post:
dinfo (February 6th, 2012)
Old November 15th, 2011, 03:00 PM   #23 (permalink)
Junior Member
 
Join Date: Sep 2011
Posts: 16
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

I have since got a new phone since this issue was too annoying along with other issues. But I tried just about every fix listed here and other places. I could temporarily fix it by clearing data and cache for many apps, but it always came back. I found somewhere that it was a problem with how the phone read the memory, and therefore there was not a fix. This seemed to be the most plausible reason, unfortunately.
myjackson is offline  
Reply With Quote
Old November 26th, 2011, 08:23 PM   #24 (permalink)
New Member
 
Join Date: Nov 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I went to settings/accounts/google and disabled the calender sync and there is no problems, when i enable it again the go back I start getting the error message. Haven't solved how to enable the calender sync and not get the error message just though that I might suggest what is causing the issue.
nodnarbz is offline  
Reply With Quote
Old November 29th, 2011, 08:23 PM   #25 (permalink)
New Member
 
Join Date: Nov 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hi - i fixed this on my rooted galaxy tab 10.1 by removing my gmail widget from my desktop. Please let me know if it works for you too.
dmso12 is offline  
Reply With Quote
Old December 1st, 2011, 07:58 PM   #26 (permalink)
New Member
 
Join Date: Dec 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default Bionic

I have a bionic and have had this problem since about a month after i got it. I have yet to try to the suggestions on here but thought I would add my phone to the list.
googalabosh is offline  
Reply With Quote
Old February 6th, 2012, 09:38 PM   #27 (permalink)
New Member
 
Join Date: Feb 2012
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by SinKeyWest View Post
I've had the same problem on my Samsung Galaxy Tab 10.1 (WIFI) and I believe I've solved the problem (fingers crossed) without a factory reset.

Here's how:

1. Go to BROWSER - SETTINGS - ADVANCED. Select 'Reset to Default'
2. Next go the TABLET SETTINGS - ACCOUNTS AND SYNC. Delete the GMAIL account entirely. As far as I know this will erase all the GOOGLE settings on your tablet
3. Go back to the BROWSER - SETTINGS - GENERAL. Tab 'SYNC WITH GOOGLE CHROME'
4. Enter your GOOGLE ACCOUNT details and proceed as instructed.
5. Go back to TABLET SETTINGS - ACCOUNTS AND SYNC. Your GOOGLE ACCOUNT should be added again. You can select 'AUTO-SYNC'
6. tab on your GOOGLE ACCOUNT. You can now select what GOOGLE functions you want to sync. I've deselected PICASA as it slows down GALLERY (I have a lot of pictures online)

These steps worked well for me and my Galaxy Tab 10.1 is now fully synchronized with my GOOGLE ACCOUNT without error messages
I am using a Samsung Tablet 10.1 (Wifi+3G) and I had this problem. The solution above SOLVED the Problem! THANK You!
dinfo is offline  
Reply With Quote
Reply
Tags
com.google.process.gapps, force close, gmail


Go Back   Android Forums > Android Phones > HTC Desire > Desire - Support and Troubleshooting
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 01:29 PM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.