Mobile network/internet not turning on.

sammyvine · August 18th, 2010, 11:49 AM

Okay sorry if this has been mentioned before but im have major problems with my desire. The mobile network is stuck on turning on and hasnt turned on for the last 30 mins or so.

Ive tried turning the phone off and also removing the battery but still no luck. It still says ''turning on'' when i go into settings.

I dont no if theres something wrong with the phone as i don't think its the network because i can still make calls and the bars are stuck on two.

I'm on orange and they normally have good reception/network.

Hadron · August 18th, 2010, 12:51 PM

Had something similar earlier this evening, also on Orange. Did eventually get a data connection, but now it seems to be doing the same thing again. Good GSM voice signal, but no data. Assume it's a network problem.

nx1977 · August 18th, 2010, 04:10 PM

Orange are having data issues according to another poster.

dawson258 · August 18th, 2010, 04:31 PM

thank god i thought it was just me

spenspuma · August 18th, 2010, 04:35 PM

Same here...Im on Orange

Jason71 · August 18th, 2010, 05:07 PM

Where are you guys?.I've been having the same problem on orange since 5 pm in Swansea 11pm now and still not working!

sammyvine · August 18th, 2010, 05:12 PM

Quote:

Originally Posted by Jason71

Where are you guys?.I've been having the same problem on orange since 5 pm in Swansea 11pm now and still not working!

London

lekky · August 18th, 2010, 05:39 PM

ditto for me on ornge, well annoying.

punky · August 18th, 2010, 05:58 PM

Yeah mine's not turning on. Connected briefly for a few secs but dropped again.

Definitely an Orange problem. Usually get a good connection here.

markd · August 19th, 2010, 04:19 AM

Same problem all morning. Got a data connection when I had an incoming call but nothing since. Phone has been fine until now.

Demonhotrod · August 19th, 2010, 04:21 AM

I had this issue yesterday...evening it was I think
Seems to be sorted now

Eris Ed · August 19th, 2010, 06:33 AM

Same problem on Orange for the last hour, calls and text but mobile internet shows "turning on..."

dawalker · August 19th, 2010, 06:50 AM

Its defo an Orange thing. They now have a message on the Cust service number, saying that there is a problem with GPRS, affecting email and Internet.

Must be Nationwide for them to do that !!!!

pk1209 · August 19th, 2010, 07:06 AM

same here... orange in south manchester....

JudithPrietht · August 19th, 2010, 07:34 AM

ditto - fine early this morning but been stuck on 'turning on' for the last hour or so. London, on Orange.

DagsJT · August 19th, 2010, 07:43 AM

Orange mobile data chucks punters ? The Register

turbohobbit · August 19th, 2010, 07:51 AM

The problem's still going on. I'm in London and have no mobile data whatsoever (GRPS or 3G). I've just walked from Embankment to the top of Tottenham Court Road and back, through Covent Garden, and not a bean. I thought it was my phone until I read this. Nothing personal, but I'm glad others are experiencing the same as me!

samdale36 · August 19th, 2010, 07:57 AM

Having the same problem here on Orange. Odd that its affecting my widget to turn mobile data off. Although I am able to turn it off by pressing the power button and choosing the mobile data option

dawson258 · August 19th, 2010, 08:10 AM

it was sorted for a bit nut now is back to 'broke', ive had a few problems with calls too, my girlfriend tryed to ring me and said it was ringing but the call didnt appear on my fone or in call history :S work that one out

zafonic · August 19th, 2010, 08:27 AM

I live in the Kent area and for the last 2 hours I have been experiencing the same problem.

Everything seems to be okay now, well for moment at least.

Eris Ed · August 19th, 2010, 08:33 AM

All ok again in east Manchester UK

hashmat · August 19th, 2010, 08:41 AM

Not OK still in Gloucestershire area

DagsJT · August 19th, 2010, 08:42 AM

Nothing here in Warrington, no GPRS or 3G.

Considering I changed over to Orange yesterday, I'm far from impressed so far.

turbohobbit · August 19th, 2010, 08:43 AM

Sweet FA in Londinium still.

desiredan · August 19th, 2010, 09:06 AM

Quote:

Originally Posted by hashmat

Not OK still in Gloucestershire area

Same! Desire on the orange network with no data since yesterday..

Laminypie · August 19th, 2010, 09:07 AM

Same problem here in Sheffield.

Thought my phone was foobared!

Im happy

but also sad

that we are all experiencing this together and its not just moi.

DagsJT · August 19th, 2010, 09:22 AM

When I try to access the internet now, it doesn't time out like it was doing.

Now brings up an error saying the server failed to communicate. Orange definately messed up.

Edit: Now working great!

Edit: And gone again!

spenspuma · August 19th, 2010, 09:29 AM

It's them IDIOTS at Orange.

It's an absolute joke...thats 2 days now that I've had either no...or very intermittent mobile internet...its just not good enough....

No internet...no emails...no satnav...no nothing!...If they don't sort it out by tomorrow Im switching to another network and they can have my money.

jonpwatson5 · August 19th, 2010, 09:38 AM

Cant connect in Norwich and Wymondham.

the_paulo · August 19th, 2010, 09:52 AM

This thread is a huge relief, I thought my phone was buggered!

wtloild · August 19th, 2010, 09:55 AM

no connection on my Hero here in Blackburn (Lancashire), although my colleague sat opposite has no problem on an Orange Blackberry.
Had problems since yesterday afternoon.

jonpwatson5 · August 19th, 2010, 10:09 AM

Quote:

Originally Posted by wtloild

no connection on my Hero here in Blackburn (Lancashire), although my colleague sat opposite has no problem on an Orange Blackberry.
Had problems since yesterday afternoon.

Blackberry handsets don't connect through the normal network, they go through the blackberry servers so they are probably un-affected.

punky · August 19th, 2010, 10:13 AM

I left it trying to connect and now I have H/3G but data not flowing.

Although I do have this problem occasionally, I usualy get a good data signal where I am

punky · August 19th, 2010, 10:15 AM

Oddly the interna ping test on the phone works but browser/widgets don't.

Eris Ed · August 19th, 2010, 10:33 AM

conorfromorange

"If you're experiencing reduced data access, we're sorry for the inconvenience & are working to resolve the issue asap. I'll keep you posted about 1 hour ago via Echofon"

Das_Jeeb · August 19th, 2010, 10:51 AM

I've got a decent H connection in Canary Wharf now. Had been down since about 7am this morning.

shauny13 · August 19th, 2010, 11:06 AM

No connection here 2day aswell. Dorset

wtloild · August 19th, 2010, 11:13 AM

Back up and running now in Blackburn

jonpwatson5 · August 19th, 2010, 11:22 AM

Just had everything start updating on my phone in Wymondham and emails coming through so everything back to normal here

rasobey · August 19th, 2010, 02:17 PM

Not working in Sawbridgeworth...usually get at least 3G and occasionally HSDPA.

But then I'm accustomed to my phone taking 30 minutes or longer sometimes to log on to the data network, so not too worried that I have no data after just a minute or so

Edit: think that was about 6 minutes to get a data connection.

MF DROID · August 19th, 2010, 02:19 PM

I had this with voda yesterday and today????!!!

nx1977 · August 19th, 2010, 02:56 PM

T-mobile seems to be stalling since yesterday.

I wonder if they're trying to merge the data side? I know next month they'll enable roaming between the 2 networks if low signal.

pale · August 19th, 2010, 07:49 PM

No data whatsoever here in Greater Manchester day and night (19/08). Just constantly "mobile network turning on" on HTC Desire.

spenspuma · August 20th, 2010, 12:27 AM

Orange midlands...no data for 2 days now!!

If its not back by midday today im switching networks - this is ABYSMAL on Oranges part, really REALLY poor show...and whats worse, they dont appear to be that bothered or in any rush to sort it.

turbohobbit · August 20th, 2010, 03:43 AM

Back on line in London, although I'm currently in a concrete bunker without any signal, so it could have dropped off again and I'd never know.

spenspuma · August 20th, 2010, 04:16 AM

It's back in the midlands....but for how long?

the_paulo · August 20th, 2010, 05:02 AM

Back in Saaaaaf London too.

DagsJT · August 20th, 2010, 08:17 AM

And off again?

Eris Ed · August 20th, 2010, 08:25 AM

Recent Tweets from Orange say the problem was APN software and it's now been sorted.

For those customers still having data access problems, we've identified intermittent issues with certain APNs & are working on a fix ASAP about 16 hours ago via Echofon

Further to some data access problems witnessed on our network yesterday, we can confirm that normal service has been fully restored about 5 hours ago via Echofon

The outage was caused by an unusual software issue combined with a separate & localised hardware failure, both happening at the same time. about 5 hours ago via Echofon

...this affected a small number of APNs & meant that some, but not all of our mobile data customers had problems accessing mobile Internet. about 5 hours ago via Echofon

...we'll continue to monitor network performance closely, and would like to apologise once again for any inconvenience caused about 5 hours ago via Echofon

JudithPrietht · August 20th, 2010, 10:00 AM

despite that last post it's still borked for me in London

EDIT - working, just takes an age to connect to the network. new to desire/mobile internet; is that normal?

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