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Old September 20th, 2010, 05:41 AM   #1 (permalink)
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Default Exchange ActiveSync, hotmail, failed to create account

Ok so now hotmail supports PUSH email I figured i'd give it a go on my Desire but everytime I add the account, I always get an error message saying:

Quote:
Failed to create the account. Please try again later
Im using the following settings in the setup:

Quote:
Server/URL: m.hotmail.com
Username: Enter full email address, for example: someone@example.com
Domain: Leave this blank
SSL: Enable this
Certificate: Accept the SSL certificate when prompted
I can't really figure out what im doing wrong
Does anyone have any ideas? Can anyone else manage to get it to work?

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Old September 20th, 2010, 05:47 AM   #2 (permalink)
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I also get the same message and am keen for MS/HTC to get this feature working, so please let me know if its possible.
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Old September 20th, 2010, 11:08 AM   #3 (permalink)
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It is not supported for Android yet but will be in the next few months, have a read of this link it explains supported devices and when it will be available for Android

Exchange ActiveSync now available - LiveSide.net
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Old September 20th, 2010, 04:32 PM   #4 (permalink)
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Ahhh ok, so it's a compatibility problem. That puts my mind at ease somewhat
Hopefully it becomes supported at somepoint in the near future
Cheers
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Old September 21st, 2010, 11:24 AM   #5 (permalink)
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Found a temp solution (or permanent depending on how i get on with this app)

Install Improved Email by mtwebster (free).

When setting enter email address, then go to manual setup.
Choose Exchange account, then the following settings:

Domain\Username: \"name"@hotmail.com
Server: m.hotmail.com
Tick Use secure conn (SSL)
Tick Accept all SSL certs

Then you can choose what to sync and how much to sync.

I can now see all my email folders, woot! Will let you know how i get on with app, but for now until it gets implemented officially, which apprently is only being held back by not being able to tick accept all SSL certs in the HTC exchange account setup.
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Old September 21st, 2010, 03:03 PM   #6 (permalink)
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Good workaround
I might try it out later but tbh im fine with using the stock email client right now, PUSH mail with my hotmail emails would of just been a treat.

Just have to wait for PUSH notification support in the Facebook app now haha
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Old September 30th, 2010, 09:37 AM   #7 (permalink)
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I am starting to realise that the non working Hotmail Exchange Active Sync is more down to the default mail app as opposed to Android itself. I am using the app that AceMathias has posted and it works perfect in perfect sync and I now receive my mails within 3-4 seconds!

Improved Email
by mtwebster
1,000 downloads, 91 ratings (4.0 avg)
Free
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Old October 29th, 2010, 12:18 PM   #8 (permalink)
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I wanted to throw up another big thanks to AceMathias on this one. I've been waiting to get full activesync for Hotmail on my Hero, and now my HTC Evo, and none of the other apps would work. But this one does, and it works perfectly!!!
Thanks!!

Quote:
Originally Posted by anthgav View Post
I am starting to realise that the non working Hotmail Exchange Active Sync is more down to the default mail app as opposed to Android itself. I am using the app that AceMathias has posted and it works perfect in perfect sync and I now receive my mails within 3-4 seconds!

Improved Email
by mtwebster
1,000 downloads, 91 ratings (4.0 avg)
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Old November 5th, 2010, 10:30 PM   #9 (permalink)
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Which version do you all use for Improved Email, don't work on my hero!!
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Old November 8th, 2010, 01:45 PM   #10 (permalink)
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the free version

It only works on Android 2.2, the HTC Hero is on an older version of Android that's why it doesn't work
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Old December 4th, 2010, 11:32 AM   #11 (permalink)
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Default Got it to work

I got this to work on my phone this morning with no problem. Droid 1. It worked with tick for Accept all SSL certificates checked and unchecked.

I don't think its completely compatible with Android, but it does delete an email from my phone and its gone from the phone and the browser version.

The email does show up as soon as it is received though. Which for me is a major plus, even if everything else is sketchy.
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Old December 7th, 2010, 11:58 AM   #12 (permalink)
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Interesting
I've just tried it again on my Desire and it still says failed to make account, and I tried it with the SSL Certificates checked and unchecked.
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Old December 10th, 2010, 04:25 AM   #13 (permalink)
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Quote:
Originally Posted by Demonhotrod View Post
Interesting
I've just tried it again on my Desire and it still says failed to make account, and I tried it with the SSL Certificates checked and unchecked.
There is a bug with the mail app on the HTC Desire when using Exchange Active Sync with hotmail thats why it does not work. My friend has a Desire HD and the problem has been fixed. Hopefully the original Desire will recieve the new Sense which comes with the fixed mail app.
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Old December 21st, 2010, 02:42 PM   #14 (permalink)
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Default It works like a charm

I have an HTC Desire with Android 2.2 and it works perfectly!

Thanks for that
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Old January 26th, 2011, 01:47 AM   #15 (permalink)
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Quote:
Originally Posted by AceMathias View Post
Found a temp solution (or permanent depending on how i get on with this app)

Install Improved Email by mtwebster (free).

When setting enter email address, then go to manual setup.
Choose Exchange account, then the following settings:

Domain\Username: \"name"@hotmail.com
Server: m.hotmail.com
Tick Use secure conn (SSL)
Tick Accept all SSL certs

Then you can choose what to sync and how much to sync.

I can now see all my email folders, woot! Will let you know how i get on with app, but for now until it gets implemented officially, which apprently is only being held back by not being able to tick accept all SSL certs in the HTC exchange account setup.
Yeah, the stock Email app from 2.2 seems to work on my Droid 1. The only downside is I can't manipulate the folders (as in move an inboxed item to a folder)--whereas in Gmail, I can change the labels relatively easily.

I'll keep my eyes open for a new email client app and let yall know if I find a good one
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Old January 31st, 2011, 08:08 PM   #16 (permalink)
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Default Work perfectly on HTC Desire Z

Quote:
Originally Posted by wazup7 View Post
Yeah, the stock Email app from 2.2 seems to work on my Droid 1. The only downside is I can't manipulate the folders (as in move an inboxed item to a folder)--whereas in Gmail, I can change the labels relatively easily.

I'll keep my eyes open for a new email client app and let yall know if I find a good one
The Improved email app work perfectly on HTC Desire Z with Android 2.2
Exchange is easy to configure
Thank you
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Old March 2nd, 2011, 10:47 AM   #17 (permalink)
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I may have come up with a partial fix to this problem. It works on my HTC Inspire 4G.

When I first set things up it worked well for a few days and then quit. When I deleted the account and tried to set it up again I kept getting the error "Could not create account."

The fix I came up with has some limitations:

1. You can only see email for the present day and a few from the day before.
2. Email is checked every 15 minutes or when you open the email app.

Here's the fix:

1. Setup a new Hotmail/Exchange account as described in the numerous articles.
2. When you are asked if you want to "Push" select 15 minutes. (Be sure to go back afterwards and change the peak times settings.)
3. When asked what you want to sync (email, contacts, calander) de-select all.
4. Finish the setup by pressing the "Finish" button.
5. It should create the account without an error.
6. Now go back to your home screen and go to settings, then "Accounts & Sync".
7. Click on "Exchange Activesync" and put checks in all the boxes.
8. Everything should start working.

If this fails check the "Send & Receive" settings in the mail app. Make sure the Update Schedule is 15 minutes, and download mail is for "1 Day". If this is not setup correctly the Mail app will go into an endless sync cycle and eventually Hotmail will lock the account for a timeout period.

There are two issues that seem to be causing the problem:

1. The Android email app does't like to collect more than one screen of email through Exchange.
2. The Android email app keeps logging into Hotmail/Exchange when "Push" is selected, and Hotmail locks the account temporarily.
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Old March 22nd, 2011, 08:22 AM   #18 (permalink)
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Quote:
Originally Posted by anthgav View Post
I am starting to realise that the non working Hotmail Exchange Active Sync is more down to the default mail app as opposed to Android itself. I am using the app that AceMathias has posted and it works perfect in perfect sync and I now receive my mails within 3-4 seconds!

Improved Email
by mtwebster
1,000 downloads, 91 ratings (4.0 avg)
Free

I have been using this App for a while now and have been very happy with it. However in the past few days I have noticed that if my phone or Data connection is off for a period of time then it wont update with any of the emails that have been sent during that time. So I have to login via a browser to get the emails.

What is worse is that the emails that are missing never download to the App.

Is this by design? I have tried using different sync frequencies, but the same occurs.

I really like this app but this problem would make it a non-runner for me.

Has anyone else seen this?

Thanks
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Old April 14th, 2011, 03:08 PM   #19 (permalink)
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Quote:
Originally Posted by Demonhotrod View Post
Ok so now hotmail supports PUSH email I figured i'd give it a go on my Desire but everytime I add the account, I always get an error message saying:

Im using the following settings in the setup:

I can't really figure out what im doing wrong
Does anyone have any ideas? Can anyone else manage to get it to work?
Just like everyone here, I was having a problem setting up my hotmail.com account using exchange but as of about five minutes ago, I was able to successfully create the account on my HTC EVO without any errors. FYI.
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Old May 3rd, 2011, 05:39 PM   #20 (permalink)
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Just wanted to say Improved Email works perfectly. Always wanted to use ActiveSync with my hotmail account.

HTC Desire 2.2
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Old May 4th, 2011, 11:09 PM   #21 (permalink)
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Default Clear application data

I managed to get this working by going into application management and clearing the data for HTC Mail application. Of course, this means you need to reconfigure ALL your mail servers again.
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Old July 20th, 2011, 04:51 PM   #22 (permalink)
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This problem has come back to haunt me, after many months without a problem. Next stop: a hard reset.
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Old September 30th, 2011, 04:12 AM   #23 (permalink)
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Default My solution...

My activesync worked excellent on my desire until I upgraded to 2.33 then everything stopped working.

I tried for 2 days with everything. I even downloaded an external mail app but all ended with "not authorized" error.

Suddenly it stuck me...I am Swedish, we have dots over our o's and I had changed my password a couple of weeks ago. I removed the "strange" characters from my password and voila...it worked.
My new email contains only standard characters a-z and digits 0-9

This is probably not the solution for most of you guys but if I can help someone out there Iíll be worth it

/
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Old October 9th, 2011, 11:21 AM   #24 (permalink)
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I was having this problem for a very long too, and wanted to sync my hotmail contacts, calendar and mail with my phone but the default mail app wouldn't let me. I discovered Improved Mail, and that worked a gem. My phone got a problem and so I sent it back to HTC to fix. When I received it, I discovered the Improved mail app was no longer available. . So I decided to try the default mail app, and presto! It worked. I have my hotmail and uni mail all synced on there, along with my contacts, groups, calendar.

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