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Old September 30th, 2010, 08:29 AM   #1 (permalink)
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Exclamation [Solved] Incoming call - 'unknown' ?

Okay, so till last night, whenever i received a call, i got the name and the photo and the number displayed. I dont know what happened but suddenly, it just shows 'unknown' whenever i receive a call. Its frustrating and there are some calls which i really dont wanna take, can anyone shed some light on this?

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Old September 30th, 2010, 09:21 AM   #2 (permalink)
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moved to support section
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Old September 30th, 2010, 09:25 AM   #3 (permalink)
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sorry, dint know there was a support section!

any updates on this? im frustrated!
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Old September 30th, 2010, 09:32 AM   #4 (permalink)
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Have you tried removing the battery to see if this clears the issue?
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Old September 30th, 2010, 11:13 AM   #5 (permalink)
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Yes, i just did. Took the battery off and put it back in again. Still no improvement.

Still shows 'unknown' when someone calls!
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Old September 30th, 2010, 11:17 AM   #6 (permalink)
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Forgive my ignorance but need to rule it out.... carriers in your country dont charge extra for call id do they?
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Old September 30th, 2010, 11:28 AM   #7 (permalink)
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No sir, they dont!
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Old September 30th, 2010, 11:47 AM   #8 (permalink)
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Call HTC support??? They will probably just tell you to factory reset though, might be your best bet. If the problem doesn't go away then something is wrong with your phone.
(just guessing though)
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Old September 30th, 2010, 10:44 PM   #9 (permalink)
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bumping this! factory reset, sigh! i still wanna keep that option open!
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Old September 30th, 2010, 10:55 PM   #10 (permalink)
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Quote:
Originally Posted by theretroandroid View Post
bumping this! factory reset, sigh! i still wanna keep that option open!
If the phone is showing "unknown" for all calls, then caller id is not being sent to your phone or is not being read properly by your phone. Try a factory reset (won't hurt anything but you lose some stuff), if that doesn't work, call your carrier to confirm that caller id wasn't removed in error. I had my account transfered to some other customer by a sloppy CSR last month (TOR) and it caused me some headaches, so it's quite possible someone messed up at the carrier.
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Old October 3rd, 2010, 08:09 AM   #11 (permalink)
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Okay, it was a carrier problem! It sorted itself out. Everythings working the way it should now! Mod's can close this topic. Thanks everyone who tried to help! <3
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Old October 5th, 2010, 05:39 AM   #12 (permalink)
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Quote:
Originally Posted by theretroandroid View Post
Okay, it was a carrier problem! It sorted itself out. Everythings working the way it should now! Mod's can close this topic. Thanks everyone who tried to help! <3
You can report your post and ask for this thread to be closed or PM a mod and ask. As a guide i can't do either, for now i will just update title as [Solved]
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