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Old April 18th, 2010, 08:28 AM   #1 (permalink)
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Default htc sync can't find my phone

I am trying to get HTC sync working and it won't find the phone.

Also, the phone thinks usb debugging is enabled, even when I uncheck the box. Could this be related?

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Old April 18th, 2010, 09:07 AM   #2 (permalink)
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do you have the latest version?
Application Upgrade - HTC Sync 2.0.33
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Old April 18th, 2010, 09:18 AM   #3 (permalink)
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I also have this prob. HTC does not have te Droid ERIS listed as a product and does not sync either.
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Old April 18th, 2010, 11:19 PM   #4 (permalink)
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I do have the latest version. I am running windows 7. I tried installed using 'run as administrator' and i also tried compatibility mode. no luck.

any other suggestions would be appreciated.
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Old April 18th, 2010, 11:37 PM   #5 (permalink)
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I was having this problem too, fixed it last night.

Exit HTC sync, unplug your phone and bring up task manager on your PC. Look for a process called 'adb' and kill it.

Restart HTC sync and plug your phone back in. It should connect.

If not, uninstall HTC sync and install the version that came with your SD card. Follow the same steps.
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Old April 19th, 2010, 09:56 AM   #6 (permalink)
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uninstalled and reinstalled a few times, tried 3 different versions of htc sync, could not find adb in the list of running processes, thought it wasn't installed, downloaded adb for the g1 that some other desire user tried, that didn't work either...

is this a windows 7 thing?

i bought my phone in China. whoever smuggled it in pocketed the sd card. i had no choice but to download.

how big was the sd card anyways? was there anything other than htc sync on it?
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Old April 19th, 2010, 01:44 PM   #7 (permalink)
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Manually copy the drivers from the HTC folder to system32
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Old April 19th, 2010, 06:16 PM   #8 (permalink)
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Thanks nx1977. Could you please give me a little more detail? Do you mean the adb driver I downloaded from the G1 package (there were a lot of files in there)? There is an HTC drivers file in my program files. Do you mean that?

Do I put them in the root of the system32 or in a file together?
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Old April 20th, 2010, 02:05 PM   #9 (permalink)
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Find the HTC folders created under programfiles. Find the driver folder, and copy the contents to system32 folder in your Windows folder. Restart the PC, then Sync will work just fine.

No need to start stripping exe files
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Old April 21st, 2010, 08:54 AM   #10 (permalink)
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Didn't work. It still appears as disconnected.
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Old April 21st, 2010, 12:08 PM   #11 (permalink)
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I keep having a similar problem. I have to install the software then sync my phone. It then works ok. Everytime after that though, it doesn't work again. I get a message "Unable to create device manager instance" whatever that means. If I uninstall then reinstall, works again. Once.
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Old April 21st, 2010, 02:51 PM   #12 (permalink)
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Have you both enabled HTC sync on the phone when prompted?
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Old April 21st, 2010, 10:53 PM   #13 (permalink)
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Yep. Here's what happens. I plug in the phone. I select 'HTC sync. The phone says 'connecting...finding HTC Sync on your PC. Please wait...'

it goes for a long time...

Then I get a message that says 'Next step... unable to find HTC sync on your PC. Please make sure that HTC sync is installed etc...'

meanwhile, HTC sync is on the PC saying 'disconnected' in the lower right hand corner of the window. when i select 'tools' > 'phone monitor options' it opens another window with no phones listed and the window frame flashes a few times.

When I open the task manager, I don't see adb anywhere. I don't see any process that i can recognize as being obviously HTC or phone-related.
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Old April 21st, 2010, 10:54 PM   #14 (permalink)
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Yep. Here's what happens. I plug in the phone. I select 'HTC sync. The phone says 'connecting...finding HTC Sync on your PC. Please wait...'

it goes for a long time...

Then I get a message that says 'Next step... unable to find HTC sync on your PC. Please make sure that HTC sync is installed etc...'

meanwhile, HTC sync is on the PC saying 'disconnected' in the lower right hand corner of the window. when i select 'tools' > 'phone monitor options' it opens another window with no phones listed and the window frame flashes a few times.

When I open the task manager, I don't see adb anywhere. I don't see any process that i can recognize as being obviously HTC or phone-related.
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Old April 22nd, 2010, 01:49 AM   #15 (permalink)
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Could this be a fire-wall issue? I remember, back in the day, I had to give zone-alarm or whatever fire-wall program I was using, "permission" to let Active-Sync (Windows Mobile Phone Sync) connect. Otherwise, the program on the computer wouldn't even show the phone. Once, I added it... or turned it off, it let me connect without issues. Might try that... not sure if you have a Firewall, or even if HTC Sync needs firewall permission... worth a try though
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Old April 22nd, 2010, 02:45 AM   #16 (permalink)
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I had HTC Sync on my PC when I had my Hero and had no problems and when I connected my Desire, I had the same problem. What I did, I uninstalled HTC Sync from my computer, mounted my SD card and ran a fresh install from the copy of HTC Sync on that card. When I tried syncing again.. it worked like a charm. Dunno if that may work for you
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Old April 22nd, 2010, 03:18 AM   #17 (permalink)
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I didn't get an SD card with my phone. I bought it in China and apparently, whoever 'imported' it, removed it. I am using the newest update that I found on the HTC website that they claim works with the Desire.
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Old April 22nd, 2010, 04:39 AM   #18 (permalink)
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Did you check your antivirus or firewall? Make sure that HTC is given allow access on any firewall or antivirus application, as this may restrict HTC sync. Also try the suggestion I made by uninstalling HTC sync from your computer and reinstall, and when reinstalling make sure you disable your anti-virus or firewall temporarily until the installation is completed.

To answer the question in your original post, please keep usb debugging checked, do not uncheck. Like Pyro suggested (which I see you have done) make sure you have the latest HTC Sync install file. After reinstalling, try rebooting your system (always worth a shot).

Also make sure the USB port is clean, try to connect to other USB ports if possible
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Old April 22nd, 2010, 09:07 AM   #19 (permalink)
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all done. i even did a factory reset as suggested someplace else. still no. i can connect as an external hard drive with no problems. just htc sync that doesn't work. i want to have full sync with outlook.
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Old April 22nd, 2010, 09:52 AM   #20 (permalink)
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Default solved!

I emailed HTC and got a response a day later. it worked perfectly. here is the message:

Thank you for contacting us it is truly appreciated.

In regards to your problem, we can certainly help you with that.

I am sorry to hear you are still having issues. You may have a background program conflicting with the installation. We can disable all background programs and then start the installation again from scratch to do this:

1. Save any work
2. Uninstall HTC Sync
3. Start>Run>msconfig (Or windows key+r for run)
4. Services Tab, tick hide all microsoft programs (at the bottom of the msconfig window tick it)
(This is very important to click on hide all microsoft services first or computer issues can occur - be sure to tick this box)
5. Now once that is ticked, click on disable all (MS services are hidden as you ticked the box so they will not be disabled now)
6. Startup Tab, click on disable all
7. Close/OK then restart
8. The PC will restart with only essential MS programs running
9. Click on do not show this again
10. Install HTC Sync
11. Plug in your PDA

Is it working now?

If it does not see the below steps:

On our device browse to Settings > Applications > Development and then tick the option to enable USB Debugging. Now re-connect our device to your PC via the supplied USB cable.

Is it working now?

If it does not, or if it does, we still need to re-enable all of your background programs that you have installed on your PC to run in the background.

1. Start>Run>msconfig
2. Services Tab, click on enable all
3. Startup Tab, click on enable all (leave any unticked that you do not want that may be slowing your PC down - this is up to you)
4. Ok/Close restart
5. The PC will restart back as normal

Now go into Sync Manager> Tools>Repair

Is it working now?

Please let us know how you get on and we will assist you further if and when required as a matter of urgency.

We trust that this resolves your query, please do not hesitate to contact us again if and when required as a matter of urgency.

Thank you for contacting HTC.


Best regards,

Mat B.

HTC
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Old April 22nd, 2010, 03:11 PM   #21 (permalink)
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Check under /windows/system32 that you have the files that are under /program files/HTC/drivers

Without the drivers installed in system32, it wont work. If they are there, then it is a firewall issue.
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Old May 4th, 2010, 03:06 PM   #22 (permalink)
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Win7 32 Bit | HTC Sync 2.0.33

I have the same problem and I've been trying to fix it for days. Very rarely I do manage to connect but the connection always drops again before I have time to start a sync. Weird eh?

Anyway, here's my results from the HTC advice above:

1. Save any work
2. Uninstall HTC Sync
3. Start>Run>msconfig (Or windows key+r for run)
4. Services Tab, tick hide all microsoft programs (at the bottom of the msconfig window tick it)
(This is very important to click on hide all microsoft services first or computer issues can occur - be sure to tick this box)
5. Now once that is ticked, click on disable all (MS services are hidden as you ticked the box so they will not be disabled now)
6. Startup Tab, click on disable all
7. Close/OK then restart
8. The PC will restart with only essential MS programs running
9. Click on do not show this again
10. Install HTC Sync
11. Plug in your PDA

Is it working now?

--------------------------------------

For a moment yes. I connected the phone and the HTC Synch wizard started up. I ran through the set up process but by the time I had got to the last screen and I was about to click OK with the "sync now" box checked the connection had dropped.

I unplugged and replugged the phone in multiple times but it was never able to find HTC Sync again.

----------------------------------------------------------------------------

If it does not, or if it does, we still need to re-enable all of your background programs that you have installed on your PC to run in the background.

1. Start>Run>msconfig
2. Services Tab, click on enable all
3. Startup Tab, click on enable all (leave any unticked that you do not want that may be slowing your PC down - this is up to you)
4. Ok/Close restart
5. The PC will restart back as normal

Now go into Sync Manager> Tools>Repair

--------------------------------------

This is where it falls over for me - I cannot access Sync Manager on HTC Sync unless I have a connection. It's greyed out under the File menu and clicking the Sync Manager button on the HTC Sync screen does nothing.

----------------------------------------------------------------------------

nx1977

>Check under /windows/system32 that you have the files that are under /program files/HTC/drivers

I'm new to Win 7 32bit - but there is no /program files/ directory in C:/windows/system32 but the drivers seemed to install ok.

> Without the drivers installed in system32, it wont work. If they are there, then it is a firewall issue.

My firewall (Zonealarm) and windows firewall are turned disabled / off.

Getting desperate - need advice. Thanks!
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Old May 4th, 2010, 03:36 PM   #23 (permalink)
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C:/program files/HTC

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Old May 4th, 2010, 03:38 PM   #24 (permalink)
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lol - drivers seem present and correct ....
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Old May 4th, 2010, 03:55 PM   #25 (permalink)
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In both the HTC folder AND system 32?
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Old May 4th, 2010, 04:10 PM   #26 (permalink)
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Really appreciate the advice - excuse my Win7 ignorance:

The contents of C:\Program Files\HTC\HTC Driver\Driver Files\Win7_x86 are:

androidusb.cat
androidusb.INF
androidusb.sys
htc.cat
htcrndis.inf
WdfCoInstaller01007.dll

There is no HTC directory in C:/windows/system32 ... but the 2 .inf files are located here:

C:\Windows\System32\DriverStore\FileRepository\and roidusb.inf_x86_neutral_55dd30a167c8da35\androidus b.INF
C:\Windows\System32\DriverStore\FileRepository\htc rndis.inf_x86_neutral_68c6418758855d5a\htcrndis.in f
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Old May 4th, 2010, 04:38 PM   #27 (permalink)
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Is the sys and Dll file not there?

When mine wouldnt work under Vista, I just copied everything in the HTC driver folder into the system32 folder, rebooted, and sync started to work.
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Old May 4th, 2010, 06:30 PM   #28 (permalink)
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It's all gettin ga little technical for me, but here's how what I found got mine working....

1 - Always run the HTC sync in administrator mode.

2 - Shut down outlook,or it won't find the phone.

By sticking to those 2 rules, I seem to be fine now.
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Old May 5th, 2010, 03:59 AM   #29 (permalink)
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Copied drivers over. Made sure I was in admin mode and outlook was not running.

Phone connected long enough for me to confirm default name the dropped connection again. Will not connect again at all now.
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Old May 5th, 2010, 04:03 AM   #30 (permalink)
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Hang on - disabled antivir and tried again. I'm connected! Thank you!
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Old May 5th, 2010, 10:55 AM   #31 (permalink)
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I got it working by using the files provided on the linked page (third paragraph for Windows 7 32bit)

http://www.the-asylum.com/blog/permalink/htc-sync-htc-hero-and-windows-7-64-bit/
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Old May 5th, 2010, 01:07 PM   #32 (permalink)
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Well - to add insult to injury - now that I've finally got a connection it turns out that it won't sync anything.

This is apparently because, having synched all my data from Google to the phone, my contacts are all "Google" contacts and my calendar items are all "google" calendar items - rather than "Phone" items.

WTF!!?? So I'm supposed to manage 2 separate datasets - 1 for google sync and one for phone sync!!?

Absolute ox crap - renders the whole connection exercise above entirely redundant as far as I'm concerned. Spitting feathers.

Thanks for all the input and help though.
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Old May 7th, 2010, 11:34 AM   #33 (permalink)
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I don't think it's anything to do with anti virus. It just seems to need both the phone and the pc rebooted in order to re-sync after the initial time. Pain in the bum!
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Old May 7th, 2010, 03:25 PM   #34 (permalink)
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Turned the Desire off and onn, and sync worked. Simple (but irritating).
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Old May 13th, 2010, 08:31 AM   #35 (permalink)
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Thumbs up Staying Awake...

After wasting a whole morning scouring the net, uninstalling and reinstalling, calling HTC, factory resetting, using msconfig, copying drivers etc etc etc, I made one last-ditch attempt to sync my Desire by checking the "Stay Awake" option under Settings --> Applications --> Development. I did this wondering if the phone was timing out before it completed the sync search because, a few times, the Sync Manager would pop up right after the phone stopped searching for HTC Sync.

Lo and behold, the flipping thing worked! I decided to give it a go again in case it was a fluke. Consistently, my phone found HTC Sync on my PC in a matter of seconds.

I don't know if that's the solution many of us have been waiting for, but I can tell you that for now, it seems to have worked for me. Fingers crossed it keeps it up.

Hope this helps my fellow Android friends.
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Old May 14th, 2010, 05:33 AM   #36 (permalink)
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Thumbs up

Thanks! "Stay awake" thing really worked for Desire!
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Old May 14th, 2010, 05:44 AM   #37 (permalink)
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Default Great!

Quote:
Originally Posted by vasek View Post
Thanks! "Stay awake" thing really worked for Desire!
I'm glad to hear it worked for you. Perhaps, that's the proper fix. Let's see if it works for others as well. Sometimes the most simple things are the solutions to big problems. I was thinking that a great device like the Desire cant possibly require users to mess with Windows services to get it to sync. After all, most people will need to sync when they switch from other phones.

I was beginning to wonder if I'd have to go back to my BlackBerry.
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Old May 19th, 2010, 12:49 PM   #38 (permalink)
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I have tied everything above multiple times with no success. Does anyone have any other suggestions before I send this phone back?
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Old May 19th, 2010, 02:41 PM   #39 (permalink)
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The fact it works on XP and not Win 7 suggests it's your PC, or a permissions thing.

In the HTC driver folder, are the contents also in system32?
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Old May 20th, 2010, 05:40 PM   #40 (permalink)
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Default Its no use if it doesn't work

My HTC Desire has been syncing just fine for a week since it arrived and suddenly in the middle of the day today after having connected a number of times it stopped.

I have uninstalled and re-installed HTC Sync on my PC seven times now and my Desire still can't detect it and now I have tried every fix mentioned above, some more than once, with no result.

The fact that this happened in the middle of the day today suggests that it is something to do with a Windows update (as they seem to arrive in a constant stream these days)

I am runing Vista on my PC, but without a syncing capability my HTC device is no use to me (The Android capability is already more limiting that I would like) and I'm out of patience.

If anybody can add something to what has already been suggested I would be very grateful.
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Old May 22nd, 2010, 05:32 PM   #41 (permalink)
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I have only had my Desire a week, and I have the same problem...
I installed the latest HTC Sync (v33). Connected the phone, drivers got loaded, phone was found and I could give the phone a name. I started to sync Windows Calendar (there were 4 things in it), 1/4 started than I got a message on the phone saying something like "com.htc.bgp had unexpectedly stopped".
Repeated connections caused the "HTC Sync could not not be found on the PC" message. Tried shuting down and restarting the phone a couple of times, still no connection.
Did the copying of drivers to the system32 folder as well.
I uninstalled HTC Sync, and installed it from the sd card (v28). Same again the first time the phone made connection but then the same unexpected stoppage.
Phone is showing OK in Device manager, and I have updated the drivers.
I have tried turning off AVG resident shield (Had to do that to load the software), and turning off windows firewall with no improvement.
I have been looking around at a number of forums found by googling the problem....with no definitive answer!
I suspect it is an issue with my PC (Vista with all the updates), but I have given up and decided to use google calendar/mail/contacts.
I am just annoyed the damn thing doesn't do what it should do!

Terry
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Old May 24th, 2010, 10:13 AM   #42 (permalink)
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Default On-going sync issue

There's definitely an issue here that HTC/Google need to resolve. I don't want my choice of services dictated by Google, its already intrusive enough which is why I refuse to use any of their on-line goodies.

I need a handset that works on my terms not theirs.

I am in a series of exchanges with HTC on-line help, who are doing their best, its just not getting me anywhere (although I just heard that my issue has been "escalated"). They have come up with a number of sellotape solutions like some of those on this post, but none of them have worked and frankly, if you have to jump through these kinds of hoops to get HTC Sync to work I guess its time to admit that its a failure. Which only leaves us with the question of who is going to compensate me for my costs and inconvenience and supply me with a phone that does what it says on the can!

It would help if everyone who has this problem sent a ticket to HTC's on-line help. At least they would know that its not just me and it might get them moving a bit quicker. HTC - About HTC - Contact Us by E-mail
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Old May 24th, 2010, 01:42 PM   #43 (permalink)
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Sounds familiar

http://androidforums.com/htc-desire/75996-timed-out-message.html
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Old May 31st, 2010, 08:02 PM   #44 (permalink)
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Try all the above methods, I still can't get my HTC desire to sync on my Vista. No problems with the XP machine. Even try copying the drivers to system 32. Even download latest HTC Sync from htc.com

Any other ideas.
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Old June 2nd, 2010, 01:43 AM   #45 (permalink)
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Hi

Getting the same "timed-out" response here too with the Desire.
Using Vista (why oh why?) on a Fujitsu laptop

Tried:-
Version 2.0.28 and 2.0.33
Putting files in windows/sys32
Turning it on and off again (with and without data cable plugged in)
Rebooting everything
Booting the Laptop (made me feel better but made sod-all-difference)
Reloading everything
Turning AV off (Kaspersky)
HTC sync as administrator
Following convoluted instructions to boot up lappy with nowt running
Desire with and without Debugging Mode


Have I missed anything?

Still wont recognise the Desire as connected in Sync mode, but will in Disc Drive mode.

This has to be back in their court!!

DT
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Old June 2nd, 2010, 02:32 PM   #46 (permalink)
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I gave up on this. And I gave up on HTC support to get this sorted. Now using Google sync/calender and very glad I 'moved on'.
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Old June 17th, 2010, 08:06 PM   #47 (permalink)
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hi, that solution provided from bbluvva in this thread worked for me too, try it out:

"Stay Awake" option under Settings --> Applications --> Development

Thanks bbluvva!!! got my slip back
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Old June 22nd, 2010, 06:52 AM   #48 (permalink)
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Hi,

I've tried most of the options listed but I cannot get my vista PC to recognise the HTC desire.

Any other options?

Thanks
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Old June 29th, 2010, 03:25 AM   #49 (permalink)
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Hi,
I'm also having this problem on an XP machine. I've checked all the stuff above and it's now with HTC support "escalated". I don't hold out much hope though. I suspect that there's an underlying problem with sync that causes it to interact badly with certain PC configurations. I would have expected HTCsupport to have seen some commonality in the problems reported and to have a definitive response by now.

One thing I found on my system was that I had a problem even getting it recognised as a disk device, I was getting "USB Device Not Recognised" messages and the warning triangle in MS device manager. By a process of elimination (not HTC Support) I discovered that there was a device conflict between the HTC Desire and a Logitech web cam I have had for years. Disabling the webcam made the phone connect as a disk drive quite happily.

I'm a little confused by this as I thought USB devices avoided all the old problems of conflicts.
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Old June 30th, 2010, 04:57 PM   #50 (permalink)
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HTC's advice to go through the process of playing with MSCONFIG worked for me. It turns out that my recent installation of Droid Explorer broke HTC Sync. Uninstalling it gives me back my functionality.

If you can link up when you begin a barebones startup without unnecessary services and startup programs, then for sure one of those services or startup programs is the cause of the problem. Then it's just a matter of a little trial-and-error detective work to figure out which is the problem. Any recently installed program is a prime suspect for your investigation.
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