Go Back   Android Forums > Android Phones > HTC Desire > Desire - Support and Troubleshooting

test: Reply
 
LinkBack Thread Tools
Old May 8th, 2010, 04:52 PM   #1 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Apr 2010
Location: Brighton, UK
Posts: 61
 
Device(s): HTC Desire Samsung Galaxy S
Carrier: Not Provided

Thanks: 4
Thanked 1 Time in 1 Post
keytothesky
Angry Phone keeps cutting off during call

Has anyone else had this problem with their HTC Desire?

My phone will keep cutting off in the middle of calls for no reason. First time I thought it might be my cheek or something pressing against the "end call" button whilst talking, but after this happening about ten times since I've had the phone in two weeks, I'm pretty sure theres something wrong with my phone. That or whoevers calling me has problems with their phone :\

At one point the sound just cut off mid-call andalthough I could hear the person on the other end they couldnt hear me...

I don't know whether this is a HTC Desire problem noted before or it might just be my handset.. I went to an Orange store who said maybe the sensor at the top of the phone was not picking up on my "being there" by me holding it badly or something but i have no clue.

Any ideas?

Advertisements
microserfs is offline  
Reply With Quote
The Following User Says Thank You to microserfs For This Useful Post:
Dvpony (October 19th, 2010)
sponsored links
Old May 9th, 2010, 03:03 AM   #2 (permalink)
Member
 
runamonk's Avatar
 
Join Date: Apr 2010
Gender: Male
Posts: 125
 
Device(s): Samsung Galaxy Note 3
Carrier: 3

Thanks: 5
Thanked 13 Times in 13 Posts
Default

Sounds like this could be a couple different things.

It could be as simple as you're getting dropped calls. Did this problem just start with this phone?

What kind of signal do you have in your area?

Is this happening on most calls and only in a certain area, such as your house?

Does this happen with only specific people you're talking too on the phone?

The phone or sim could be defective.

You can easily tell if the sensor is working or not by making a call and putting your hand over the phone, the screen will turn off.
runamonk is offline  
Reply With Quote
Old May 12th, 2010, 04:29 AM   #3 (permalink)
New Member
 
Join Date: May 2010
Location: Dublin, Ireland
Posts: 12
 
Device(s):
Carrier: Not Provided

Thanks: 5
Thanked 1 Time in 1 Post
Unhappy

I can confirm the same annoying behaviour that my new Desire drops calls way too often. I switched from a Nokia N95 8GB less than 2 weeks ago which I used in my apartment without any dropped calls for months. As soon as I got my Desire calls started dropping, sometimes after 10 seconds, sometimes after 60 mins. Some calls were interrupted 5 times within 20 minutes which is not acceptable of course.

Like microserfs I suspected my chin ending the calls accidentally so I tried to talk with my ear barely touching the phone at all. Yet various calls dropped.
Then I checked if if could be related to my phone being connected to the charger and the cable causing power spikes and therefore dropping the call. But it also happened in other places like at work.
The reception is between 3 and 4 bars and should not be the reason either. Even with only 1 bar I might be able to talk for half an hour without interruptions.

I have to take and make very important calls for interviews these days and cannot rely on my new and shiny Desire which is really annoying. Does anyone have an idea what could be the reason and how to remedy that? Thanks.
DanielF is offline  
Reply With Quote
Old May 12th, 2010, 05:03 AM   #4 (permalink)
Member
 
Join Date: Apr 2010
Posts: 214
 
Device(s):
Carrier: Not Provided

Thanks: 2
Thanked 30 Times in 14 Posts
Default

i had this problem on my previous HTC Magic but not once on my desire. Are you on Vodafone by any chance?
KING LUFF is offline  
Reply With Quote
Old May 12th, 2010, 05:06 AM   #5 (permalink)
New Member
 
Join Date: May 2010
Location: Dublin, Ireland
Posts: 12
 
Device(s):
Carrier: Not Provided

Thanks: 5
Thanked 1 Time in 1 Post
Default

Yes, I'm on Vodafone Ireland and live in Dublin city centre where you'd expect to have a rather good and stable reception. Everything used to be fine with various other (Nokia) phones.
DanielF is offline  
Reply With Quote
Old May 12th, 2010, 02:47 PM   #6 (permalink)
Senior Member
 
Join Date: Feb 2010
Location: UK
Posts: 2,300
 
Device(s): Nexus 7, Nexus 5, S3, Moto G,
Carrier: EE (Tmobile)

Thanks: 66
Thanked 162 Times in 145 Posts
Default

You dont have to worry about ending the call, as the screen blanks when you hold to your ear
nx1977 is offline  
Reply With Quote
Old May 12th, 2010, 06:25 PM   #7 (permalink)
DC1
New Member
 
Join Date: Apr 2010
Posts: 12
 
Device(s): Desire
Carrier: Not Provided

Thanks: 2
Thanked 1 Time in 1 Post
Default

Mine drops calls easily too. Yes, Vodafone, but my previous SE C902 was no problem (and the sound was much better too)
DC1 is offline  
Reply With Quote
Old May 12th, 2010, 06:52 PM   #8 (permalink)
Member
 
Join Date: Apr 2010
Location: Belfast, Northern Ireland
Posts: 330
 
Device(s): Galaxy SIII
Carrier: Not Provided

Thanks: 33
Thanked 35 Times in 26 Posts
Default

I haven't had any dropped calls yet, signal is great round here and they say Belfast is in the dark ages....
czechplastik is offline  
Reply With Quote
Old May 13th, 2010, 03:55 AM   #9 (permalink)
New Member
 
Join Date: May 2010
Location: Dublin, Ireland
Posts: 12
 
Device(s):
Carrier: Not Provided

Thanks: 5
Thanked 1 Time in 1 Post
Default

I don't think that the issue is related to bad or flaky reception as I constantly have 3-4 bars on my Desire which indicates to me that the signal is strong and reliable enough.
But then I don't fully understand the technical background of base stations and transmission systems.

VF-IE have come up with the "solution" to have the phone replaced. Well, I might take that road just to see if my particular phone has an issue. I don't quite like the idea though as it means a lot of work transferring apps and settings, no?
DanielF is offline  
Reply With Quote
Old May 17th, 2010, 07:31 AM   #10 (permalink)
Junior Member
 
Join Date: Apr 2010
Location: Mid Beds
Posts: 16
 
Device(s): Galaxy S, Desire (5 days but no more), N95
Carrier: Not Provided

Thanks: 6
Thanked 1 Time in 1 Post
Default

I had the same problem with dropped calls and call quality and had a replacement which did the same. In the end I sent the phone back under the 7 day return agreement.

My N95 and older Sony Erricsson had no problems holding a call or problems with call quality in the same area. I am currently with Orange.

Steve
StevieB is offline  
Reply With Quote
sponsored links
Old May 17th, 2010, 02:25 PM   #11 (permalink)
New Member
 
Join Date: May 2010
Posts: 4
 
Device(s): HTC Desire Orange
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Also posted under - 'call goe strait to o2 voice mail even when not in use' from poster 'david632'. Also posted to DigitalSpy. Some said ' found that when I checked the phone number of the SIM card - via Phone Identity option - it was showing the temporary number rather than the ported one so Orange did a SIM reset via SMS and since then everything seems to be ok so far'.
My phone however shows the mobile no. correctly.

The phone doesn't ring - HTC Desire [Orange] - Mobile Phones - Digital Spy Forums
Sikara is offline  
Reply With Quote
Old June 25th, 2010, 08:47 AM   #12 (permalink)
New Member
 
Join Date: Jun 2010
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have Started to get the same problem after about a week and having read this I'm pretty sure it's me moving the phone away from my ear (when the caller is dull!) and therefore activating the screen, it seems to tie into a number of dull conversations I have been having :-)
SeanHannam is offline  
Reply With Quote
Old June 25th, 2010, 09:01 AM   #13 (permalink)
Junior Member
 
laney88's Avatar
 
Join Date: Apr 2010
Posts: 33
 
Device(s): HTC Desire
Carrier: Not Provided

Thanks: 5
Thanked 0 Times in 0 Posts
Default

Is this happening when holding the phone in your left hand by any chance? :P
laney88 is offline  
Reply With Quote
Old June 25th, 2010, 09:49 AM   #14 (permalink)
Junior Member
 
Join Date: Apr 2010
Posts: 49
 
Device(s):
Carrier: Not Provided

Thanks: 5
Thanked 2 Times in 2 Posts
Default

I am having this problem, quite often now. Really frustrating.

I wondered if it may be something to do with the phone swapping from H to G? Would this drop a call if I have mobile data always on?

Manchester, UK. Tmobile UK
cnanthony is offline  
Reply With Quote
Old June 25th, 2010, 09:54 AM   #15 (permalink)
New Member
 
Join Date: May 2010
Location: Dublin, Ireland
Posts: 12
 
Device(s):
Carrier: Not Provided

Thanks: 5
Thanked 1 Time in 1 Post
Default

Since upgrading to software number 1.21.405.2 I haven't had a single cut off connection. At least for me it seems that is was software related and has been fixed now.
DanielF is offline  
Reply With Quote
Old June 29th, 2010, 10:39 AM   #16 (permalink)
New Member
 
Join Date: Jun 2010
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I've had my HTC Desire for over a month now and regularly experience dropped calls (have had two today). I'm currently on software version 1.19.161.5 so I'll keep an eye out for 1.21.x and see if that makes a difference.

Someone above wondered about switching from H (High Speed Packet Access (3G, enabling download speeds of up to a few Mbit/sec)) to G (GSM/GPRS (2G, download speeds of up to 80 kbit/sec)). I know that Vodafone tests all of these kind of handover scenarios in its own labs in addition to testing that the handset manufacturer does. So the change from a 3G signal to a 2G signal should not cause the call to drop unless there are specific signal quality issues in the area. I know that where I am there are no such signal issues, so I'm still betting on there being a glitch in the phone software on this one.
nsd3 is offline  
Reply With Quote
Old June 29th, 2010, 11:10 AM   #17 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Apr 2010
Location: Brighton, UK
Posts: 61
 
Device(s): HTC Desire Samsung Galaxy S
Carrier: Not Provided

Thanks: 4
Thanked 1 Time in 1 Post
keytothesky
Default

How do you go about looking for software upgrades? (sorry, completely new to this!)

I actually found it might just be me muting the call all the time (I hate that they have those icons right where I can keep hitting them during the call) but when it does drop or my phone starts refusing to dial out it does leave me frustrated. :\
microserfs is offline  
Reply With Quote
Old June 29th, 2010, 02:04 PM   #18 (permalink)
New Member
 
Join Date: Jun 2010
Posts: 9
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

When I hold the phone to my ear it never blanks out consistently, it is always flicking on and off, should this happen?
kachopra is offline  
Reply With Quote
Old July 28th, 2010, 05:36 AM   #19 (permalink)
New Member
 
Join Date: Jul 2010
Location: london
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have the same drop call issue on HTC desire 1.21.405.2.
My wife got the HTC wildfire and same issue call dropping off.

I don't think it is an exclusive iphone issue anymore.
socare is offline  
Reply With Quote
Old July 30th, 2010, 11:00 AM   #20 (permalink)
New Member
 
Join Date: Jul 2010
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Same here, I upgraded from N95 8G to the Desire and instantly noticed the issue with call dropping, also, my reception can fluctuate quite a bit (but I am on three network), but even with full bars calls still drop.

I have since contacted three, who stated that this is a know issue that a future update should resolve, I couldn't handle the drops, no problem with my N95 on three and since have had my upgrade reversed.

Shame really, I really love the HTC desire phone (except for the shitty loud speaker (if you can call it that))
LeBearUK is offline  
Reply With Quote
sponsored links
Old October 4th, 2010, 09:44 PM   #21 (permalink)
Member
 
Join Date: Aug 2010
Posts: 137
 
Device(s):
Carrier: Not Provided

Thanks: 13
Thanked 5 Times in 5 Posts
Default

I can say that this happens more frequently with my Telus Desire than my Nokia e72.


Like OP I thought it was my cheek hitting the "End Call" but it still happens with BT.


Personally I'm chalking it up to HTC's build quality since I had the same issues with the Tilt and my friend did with the Fuze (I know it's different OS) but IMO (in general) HTC is not as good as Nokia or Motorola for build quality...
ccrows is offline  
Reply With Quote
Old October 16th, 2010, 10:27 PM   #22 (permalink)
New Member
 
Join Date: Oct 2010
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

Call dropping on longer call. Not happened when on phone to client, more social calls, but annoying! In Edinburgh on Vodafone. Also wish I'd known about the rooting issue. Missing the quality of the Sony camera (which I use for work related tasks....) . No phone ever consummate, but I'm getting rose specs over the experia...
curmudgeonly is offline  
Reply With Quote
Old October 19th, 2010, 09:13 AM   #23 (permalink)
New Member
 
Join Date: Oct 2010
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

I have been having the same problem. I bought a htc wildfire with T-mobile recently and it keeps cutting off calls or activating the mute button or self dialling random numbers while I'm on calls. I phoned the t-mobile shop and they said they hadn't heard of the problem before. So I am very grateful to see your post, as there is clearly a issue with a lot of htc phones dropping calls.
Dvpony is offline  
Reply With Quote
Old October 31st, 2010, 12:26 PM   #24 (permalink)
New Member
 
Join Date: Oct 2010
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I've been reading all of the above comments and i have to say that none of the issues above have to do with call drops. we all had phones before and even with bad reception we could still talk for hours. I have the same problem and its sooooooooo frustrating. My opinion is that the first Htc Desires that released on the market have the same problem. I pre order mine from before and am having this issue since then. We are the unlucky ones because i don't believe that HTC would bother to solve this problem. Its sooooo ironic to produce and sell such powerful phone that lucks one major function....making calls. one thing for sure is that i will never buy htc phone again or even suggest it to anyone!
DAS77 is offline  
Reply With Quote
Old December 1st, 2010, 07:32 AM   #25 (permalink)
New Member
 
Join Date: Oct 2010
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have the same problem with an HTC Desire purchased just a month or so ago, it is running Android Froyo so I don't think it is an Android problem, carrier is 3 in the UK and it happens a lot regardless of location. So this does seem to be phone related rather than location or carrier related. Has anyone taken this up with their supplier or with HTC support?
jamespiggot is offline  
Reply With Quote
Old January 31st, 2011, 04:58 PM   #26 (permalink)
New Member
 
Join Date: Jan 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am on my second HTC Desire and both drop call all the time in the middle of conversations... great to be cut off when talking to a client trying to bring in business. Thinking it was a reception problem... I purchased a Wilson SmartTech Amplifier, wonderful full bars all the time... but I still drop calls; with maxed out bars. I have come to the conclusion it's a great everything but POS Phone. HTC should change it initials to POS.
Adndoid Desire is offline  
Reply With Quote
Old April 3rd, 2011, 07:48 PM   #27 (permalink)
New Member
 
Andromorphic's Avatar
 
Join Date: Apr 2011
Gender: Female
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am having the same problem with my X10. At first I thought I was ending the call with my face, but it continues to occur with my hands-free kit. Reception does not seem to be low. I reckon it is a bug in the phone.

This is a major problem for me, as I am a telephone interpreter. I’m going to see if I can get calls to divert to the land line whilst I am at home.

The sound quality is also awful. Basically, this thing is quite a good little computer, but a shite phone.
Andromorphic is offline  
Last edited by Andromorphic; April 3rd, 2011 at 07:54 PM. Reason: more info
Reply With Quote
Old May 9th, 2011, 10:24 AM   #28 (permalink)
Junior Member
 
Adrian4408's Avatar
 
Join Date: Nov 2009
Posts: 32
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

I am having the same problem, however I've found out it's not my phone. I'm in Manchester, UK and on Three. First I had the problem with my HTC Hero, didn't matter if I was in my flat with full signal or on the tram with half signal or on hands free/speaker phone or held to me ear. I thought it was the phone has it was nearly 18months old and had been used a lot. I upgraded to a HTC Desire S & have the same problem and furthermore I know it's not HTC because it has also happened when using my SIM in my spare phone (a ZTE).

So Now I think it's definitely the SIM however the 3Store said if I do a SIM swap I would be without my SIM & number for up to 48hours. I'll give it try next week when I can give out the number of my backup phone & see if that solves it.

It's worth a thought as I've had the SIM for nearly 3 years and has been in at least 5 different phones. Has anyone else tried it? I'll keep you informed anyway & let you know if this fixes my problem.
__________________
Actor for Hire!
Adrian4408 is offline  
Reply With Quote
Old May 22nd, 2011, 12:12 PM   #29 (permalink)
Junior Member
 
Adrian4408's Avatar
 
Join Date: Nov 2009
Posts: 32
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

UPDATE

Well it's been about 10 days with my new SIM card and still it keeps happening! I had to return a call 5 times on thursday so this is just retarted!

So now we know it's not the phone or SIM & I know it's not the area because in the last 6 months it's happen in, London, Leeds, Liverpool, Wakefield, Salford and the two cities I have homes in, Manchester & Birmingham.

Just called three & asked me to supply them with 3-5 postcodes. When I said the whole of the M1 postcode area, they just said there are 10 masts in that area & they would need more specific info. IT HAPPENS NO MATTER WHERE I AM IN CENTRAL MANCHESTER OR THE UK. EITHER ALL THE MASTS ARE BUGGERED OR THE NETWORK ITSELF IS AN ISSUE.
Adrian4408 is offline  
Reply With Quote
Old May 22nd, 2011, 12:26 PM   #30 (permalink)
Junior Member
 
Adrian4408's Avatar
 
Join Date: Nov 2009
Posts: 32
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

NEW UPDATE

Call dropped while speaking to 3, about calls dropping, IRONIC! A few minutes later I got a voicemail from them, phone didn't ring or anything so signal must have dropped completely. Called them back to speak with someone else who once he'd read all the notes, mentioned his system had stopped responding so he couldn't do anything. USELESS!!!
Adrian4408 is offline  
Reply With Quote
sponsored links
Old November 2nd, 2011, 09:21 AM   #31 (permalink)
New Member
 
Join Date: Nov 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default pls help!!!

have just got the new galaxy s2 and the calls keep dropping all the time really annoyng any suggestions any one ??
Djdawn is offline  
Reply With Quote
Old November 29th, 2011, 06:49 AM   #32 (permalink)
New Member
 
Join Date: Nov 2011
Posts: 7
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Mine is dropping calls - BUT I thik i've narrowed it down to the handover between wirless and GSM. If i'm sat at my desk then the phone is conneted thru my wireless router - but as soon as i go into the kitchen it drops the call - and doesnt seem to have worked out that it needs to use the mobile network.

Anyone had similar or have a solution?

Phil
PhilAJ is offline  
Reply With Quote
Reply


Go Back   Android Forums > Android Phones > HTC Desire > Desire - Support and Troubleshooting
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 04:27 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.