HTCSync no longer detects my DesireZ

brjlk · August 29th, 2011, 01:04 PM

Everything worked smoothly with Sync. Then HTCSync no longer detects my phone. I tried that on 2 XP PCs & 1 Vista PC. The phone is still not detected.

I brought my phone to the dealer. It was detected on his laptop. Why is it not detected on my 3 PCs?

John

Slug · August 31st, 2011, 07:08 PM

Tried reinstalling HTC Sync? Sometimes though the solution can be as simple as trying an alternative USB port. Windows seems to "forget" the required drivers occasionally.

brjlk · September 3rd, 2011, 11:38 AM

Quote:

Originally Posted by Slug

Tried reinstalling HTC Sync? Sometimes though the solution can be as simple as trying an alternative USB port. Windows seems to "forget" the required drivers occasionally.

Yes, I reinstalled, updated HTCSync, used an alternative port & tried on 2 other PCs. Still Desire Z is nor detected.

John

Slug · September 23rd, 2011, 08:32 AM

Sorry for the delayed response - been a bit busy elsewhere.

Are you using the USB cable that shipped with the handset?

brjlk · September 24th, 2011, 06:37 AM

Hi, thanks for the tip.
I tried both the bundled data cable & a third party spare one. It did not work with both.

John

Quote:

Originally Posted by Slug

Sorry for the delayed response - been a bit busy elsewhere.

Are you using the USB cable that shipped with the handset?

kevin11 · October 7th, 2011, 12:51 AM

my problem is more or less the same,i download the htc sync from the card and when i open it it cant find my phone, tried reinstalling it ,tried everything all the forums say.i am running windows 7. i even switched off kapersky while i down loaded from the card.

Slug · October 23rd, 2011, 05:59 AM

Quote:

Originally Posted by kevin11

i download the htc sync from the card and when i open it it cant find my phone

That version will be well out-of-date. Go to the HTC Support web site, download the most recent version of Sync, and install that. Hopefully this will solve your issue.