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Old September 27th, 2012, 06:12 PM   #1 (permalink)
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Default samsung galaxy tab 2 7.0 camera problems

Hey,
I would appreciate any help. I am having an issue with my samsung tablet 2 7.0 when i use my camera many of my pictures come out solid grey and i can not retrieve them...

any advice?

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Old October 5th, 2012, 01:25 PM   #2 (permalink)
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No help, but I am seeing the exact same problem. Same thing happens whether using sd-card or internal memory. No issues with video or the Paper Camera app. There is a delay when the failure occurs.
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Old October 9th, 2012, 12:24 PM   #3 (permalink)
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I am having exactly the same problem on my new Samsung Galaxy 2 10.1 tablet.
For the first week I got some photos and some blank grey ones.
Now it is coming up as 'Camera failed'.
Any ideas?
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Old October 22nd, 2012, 04:03 PM   #4 (permalink)
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I too have the same problem with a tab 2, 10.1. However, it seems to work ok in low light situations, but not in bright outdoor light. Any ideas...?
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Old October 31st, 2012, 02:32 PM   #5 (permalink)
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Default My time with tech support to solve camera and wifi issue

Please wait for a Samsung Agent to respond.

You are now chatting with 'Rex '. There will be a brief survey at the end of our chat to share feedback on my performance today.

Your Issue ID for this chat is LTK56401923108X

Rex : Hi, thanks for reaching out to Samsung tech support. How can I help you today?
herbie: 2 weeks ago i purchased th galaxy tab 2 7.0. for some reason when i took a picture outdoors the picture that was save was grey, no image if the picture was taken the entire file was grey i emailed it to myself and when i vew it on my pc it was a grey box. i went back to best buy and exchanged it for a new one and i still have the same results, now if i take a picture the camera comes back with device error
Rex : Please allow me to go through the inquiry.
Rex : I apologize for the inconvenience. I'll try my best to help you.
Rex : May I know the complete model code of the unit?
herbie: the modle number is gt-p3113
herbie: the ser number is r22c905gs0r 8gb
Rex : Thank you for the model number.
Rex : Would you mind holding a few minutes while I gather the required information for your request?
herbie: ok
Rex : Thank you.
Rex : Thank you for holding.
Rex : Would you please provide me with the following details too.
Rex : OS Version
Rex : Build number
Rex : Baseband version.
Rex :
Rex : You can find all the information under Settings>>About Device.
herbie: Rex : OS Version 4.0.4 Rex : Build number IMM76D.P3113UEBLH2 Rex : Baseband version. I dont see base version info but i do find
herbie: kernel version 3.0.8-999349
Rex : Thank you for all the information.
herbie: se.infra@sep-96 #1
herbie: smp preempt thu aug 22 23:43:39 kst 2012
Rex : Would you mind holding a few minutes while I gather the required information for your request?
herbie: ok
Rex : Thank you.
Rex : It appears to be an internal or a software issue. I will forward all your information to the appropriate department so they can look into it for you.
herbie: so what do i do now, this is the second tablet with the same exact problem, further more. the wifi connection keeps droping out and re connecting. it does nont connect at the full 150mb like wireless n should connect. this also a problem that i had with the first tablet i had
Rex : I am really sorry for the inconvenience, I do not have information on the Picture issue right now. That is why I am forwarding it to the appropriate department.
Rex : Have you tried resetting the device?
herbie: yes i have and it does not fix the problem.
Rex : Thank you for waiting. I'll be with you in just a moment.
Rex : Is it possible to connect to other wifi networks?
herbie: no not at this time, their are no free wifi hot spots in my area.
Rex : Okay, just try checking with the other networks and check if the issue persists. But now I'll provide you with few troubleshooting.
Rex : I'll provide you with the link to troubleshoot. Please follow the steps to isolate the issue.
herbie: ok
Rex : not able to post link in forum
Rex : Are you able to access the link?
herbie: yes i have
Rex : Please let me know after troubleshooting.
Rex : I don’t mean to rush you, but we haven’t had a response from you. Are we still connected?
herbie: i have set up a static ip connection to my router from my device. I am only getting a connection speed of 65 mbs. wireless N connection is a minimum of 150 mbs. my lap top connects at 150 mbs.
Rex : I will be right with you.
Rex : I'm sorry for the delay. I'll be right with you.
herbie: ok
herbie: now it only connects at 13 mbs
Rex : Okay, please standby while I look into the issue for you.
Rex : Thank you for holding.
Rex : I have checked with the information. I would suggest you to file an online service request.
Rex : Because there seems to be the issue with the unit.
Rex : Shall I provide the link to file an online service request.
herbie: yes but keep in mind that this is the second unit with the same exact problems
Rex : I really apologize for the inconvenience.
Rex : not able to post links in forum
Rex : Are you able to access the link?
herbie: yes
Rex : Is there anything else I can assist you with?
herbie: no thank you
Rex : Thank you for chatting with us. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Follow Samsung Service on Facebook, Twitter and YouTube.
Chat session has been terminated by the Samsung Agent.
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Old October 31st, 2012, 03:07 PM   #6 (permalink)
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Confused just got off the Phone with Tech Support

They have no solution to the problem at this time. They will be elevating me to the second tier of support in which they will log in to my tablet. For that to happen I will have to wait 2 day for them to call me. Hope everyone gets a solution to the problem faster than I will!!!
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Old October 31st, 2012, 03:08 PM   #7 (permalink)
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check the forum
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Old December 28th, 2012, 02:53 PM   #8 (permalink)
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Default TAB 2

I have the same Problems, with Wifi dropping and with camera saving grey blank squares instead of pictures when used outside in sunlight. Looks to be bugs with this device if everyone has the same problems.
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Old December 28th, 2012, 05:48 PM   #9 (permalink)
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OK so here is the band aid solution, it appears there is a bug in the OEM camera software that I am sure will be fixed one day, for now downloading a camera free app like MOBLYNX Camera ICS from the app store will let you take utdoor” pictures
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Old December 30th, 2012, 12:41 PM   #10 (permalink)
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Interesting. I haven't taken any pictures outside with mine and I've had it since the end of August. Yep, I can verify it must be a bug with the stock cam app, the pics are coming out a blank grey.

I just installed Camera ICS and the pictures are coming out okay.

Thnx.
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Old December 31st, 2012, 11:33 AM   #11 (permalink)
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Here is the solution that worked for me. By adjusting the Light Setting to -2. I posted the same issue in the Tab 2 forum.

Stock Camera Issue
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Old February 2nd, 2013, 04:44 PM   #12 (permalink)
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Good info. Bought the Tab 2 10.1 for my girlfriend for Christmas. Already returned the fist one due to camera issues. Second one is worse, and has the Wi-Fi issues, as well. Guess I'll return it and wait for Samsung to work the bugs out.
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Old February 2nd, 2013, 07:10 PM   #13 (permalink)
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THANK YOU so much for this post! I just put Camera ICS on my tablet, and now I can take nice pictures I had sworn the camera off.
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Old February 6th, 2013, 11:30 AM   #14 (permalink)
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Any similar patches for the Wi-Fi issue?
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Old February 6th, 2013, 11:33 AM   #15 (permalink)
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what wi-fi issue are you having? my wi-fi works fine, but maybe there's a setting that can help with your particular issue?
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Old February 6th, 2013, 02:03 PM   #16 (permalink)
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Won't connect to some open networks.
Drops connections.
Others have posted issues with Wi-Fi, as well.
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