sho95

Got this from another forum:

Motorola Owners' Forum acknowledged the following:

Quote:
"A very small percentage of the doors are a the low end of our specifications. If you are having a problem with your door falling off, contact our call center. Use the link on our forum home page that says "Contact Us" and you can either call or chat or e-mail. We'll send you a new one.
Sorry for the problem."


Here is the link: https://www.motorola.com/feedback.jsp

Last edited by sho95; November 21st, 2009 at 10:03 PM.

Tiggercat

Nice to hear. One of the early reviews noted this problem, and they solved it by very slightly bending the prongs outward. Much better to get a replacement from the manufacturer.

Legacystar

I hear a lot of people complain about this and many are taking there units back because of it. there is a very simple fix for this.

AirVeezy

Matthew

Yes! I was thinking about messing with it because mine falls off daily.

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ericditt

works great!

minyangmao

Thanks, I've sent a message to Motorola using the forum you mentioned; glad to see I wasn't the only one with this problem.

Legacystar

How-To fix this issue in 10 seconds

sho95

Keep us posted how it goes.

minyangmao

Thanks for the post Legacy; makes more sense than bending the prongs; I'm still going to wait till Motorola sends me (if they send me) a door replacement before trying the metal panel bending method.

Legacystar

np. i think the inconsistancy in the tightness of the cover has to do solely with that piece being so flimbsy

rzawora

Excellent find and excellent fix. No more worrying about whether or not it's there. I've almost lost mine a couple times.

rasone77

Thanks, for the video. The cover falling off has been the only problem I've had with my droid.

iamloco724

has anyone been told there being send a new door cause i contacted them and they want me to buy one from there site for 9.99..i expected this to be a free replacement

minyangmao

Same here; I went to that link from above, and they sent me to their website to buy a replacement; screw that, this is their problem and they should fix it free; I'll email them and if they won't send it for free, I might try the screwdriver to the metal plate thing that the video above suggested.

JonnyCerv

Sending me a new one for free!! Nice find!!

iamloco724

How did u get them to send u one for free

JonnyCerv

Just filled out the form and told them of the problem. They responded that a free one was on the way.

iamloco724

i just emailed them back..and said i want a free replacment that others are getting because the door is faulty

minyangmao

see this thread for a business card fix:

Battery cover falling off...

Motorola is responsive via link mentioned above, originally referred me to their webpage to order a $9.99 cover; I protested, and they are sending me a cover for free. Hoping it will fix it, if not, will try the business card trick. I'd much rather do something reversible than go bending metal personally.

flcracker

Or, you can just pop on the $20 plastic shell and take care of the problem for good.....

digitalscorpion

+1 another member getting a free replacement. I just did the live chat thingy thru motos support site, an without hesitation, "please give me your exact address, and I will send a free replacement out to you." Even if it doesnt fix it 100%, hell, u cant go wrong with a free one from moto

747tech

I solved mine by placing aprox. a 1 inch piece of electrical tape on the back side of the door to decrease the gap between the door and the battery.
If you need to you can stack 2 or 3 pieces together.
Works great

underthebus

Tape! Business Cards! Free replacement doors! No free replacement doors! Bending Prongs! Why are you people having to do any of this garbage?

gnath9

LOL ..... is somebody grumpy today ?

arparaspolo

Goto https://motorola-global-portal.custhelp.com/app/chat/chat_launch/
Enter your information. And tell them that your battery door is loose. Nothing else. Don't mention broken or lost or anything. Just loose. It comes off in your pockets. And that you've had the phone less than a year. They will get your address and send you out a new one asap. No need to even send back to old one.