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Old November 27th, 2009, 06:19 PM   #1 (permalink)
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Default Voicemail .wav file attachment - SOLVED!? (workaround)

Sorry if this has been posted as a solution already...I just stumbled onto this myself and wanted to share as I know it's been a frustration for many....

With numerous threads regarding the inability to open voicemail .wav attachments sent from corporate (and other) voice servers, I wanted to share my discovery/solution. It involves the purchase of the "Remote Wave" app from the Android Market, but requires one important step that I was previously overlooking.

Someone had suggested downloading Remote Wave, as it was apparently developed for this specific purpose, but like most I found that even with it loaded on my Droid, I was never given the opportunity to open the voicemail .wav attachment with anything other than the native media player. My voicemails are sent to me through my corporate email and if I clicked on "open" it would open the native media player then tell me that the player could not play that file type.

Here's how I got mine to work.....I forwarded one of my emails with the voicemail .wav file to my GMail email address. It has been noted that GMail will ask you which player you wish to open the file with, unlike the other (non-GMail) email app. Once you forward the voicemail, go ahead and select "preview" (only choice) which will open the file in GMail, then it will ask you which player you wish to open with. Before selecting Remote Wave, note below that there is a check box to check that says to use this as the default each time....CHECK THE DEFAULT BOX, THEN SELECT REMOTE WAVE. Your message will then go ahead and play from Remote Wave, but more importantly....YOU HAVE MADE REMOTE WAVE THE DEFAULT FOR THIS ACTION IN EITHER MAIL APPLICATION!!!!

Now go back to your other email (in my case my corporate email) and open your voicemail attachment as you have been trying to do previously....YOU WILL NOW BE ABLE TO LISTEN TO YOUR VOICEMAIL IN REMOTE WAVE JUST LIKE YOU COULD IN GMAIL!!!

I hope that this works the way it did for me, but I'm sure there are certain situations where it won't .....Good Luck!!

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Old November 27th, 2009, 07:32 PM   #2 (permalink)
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Very useful, actually. Thanks
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Old November 28th, 2009, 08:37 PM   #3 (permalink)
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Just a note, Remote Wave plays wav file formats that aren't supported by the Droid. But there are some formats, such as PCM, that the Droid does support (at least when opening in Gmail). But Remote Wave will not play these.

So in the unlikely event someone sends you a wav file that won't play when you have Remote Wave set as default, remember you can clear its default by going to Applications>Manage Applications>Remote Wave>Clear Default, and then see if the native player will play it.

I say it's unlikely because most of us only get wav files from work voicemail so having Remote Wave set as default is fine.
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Old December 1st, 2009, 03:42 PM   #4 (permalink)
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I tried opening a Google Voice WAV from the GMail app on the Droid--no dice! It didn't ask. I have Antropia and Astro Player--is it specifically Remote Wave that causes the mail app to ask which player to use?
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Old December 1st, 2009, 03:53 PM   #5 (permalink)
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I added Remote Wave, so that and the default player were my only choices. When I forwarded the voicemail email attachment to my Gmail account, it gave me the option of opening with Remote Wave or the default and had a "make default" checkbox at the bottom.

If you're not getting to make a choice that is strange. I wasn't asked when I tried to open in my corporate (exchange) email account, but did get the question in Gmail.
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Old December 1st, 2009, 04:00 PM   #6 (permalink)
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I understand this may not work for everyone, but those with Google Voice should be able to tell the system to send you MP3 files. Those should work better. For me it will ask which browser to open it (I have the default and Dolphin), then downloads it to the SD card and will show the "Download History". Just click on the MP3 file that it just downloaded and you will be able to listen. No extra apps to download...
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Old December 1st, 2009, 04:07 PM   #7 (permalink)
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That is a much better way.

I'm hoping that this issue will be corrected for the corporate email accounts in the upcoming update, because the sound quality on Remote Wave stinks. It works for now though, so between fixing this and getting my meeting invites to let me respond I'll be keeping my Droid rather than returning.....
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Old December 10th, 2009, 08:17 AM   #8 (permalink)
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Just wanted to say thanks to StingRay for this workaround. I had hoped that the 2.0.1 update would address this but when I didn't see any reports, I decided to buy RemoteWave. It took a few attempts to set it as the default but now it's working with my gmail but more importantly Touchdown email and the native email app. This allows me to get my voicemails on the road without dialing in and the sound quality is not that bad. Well worth the $1.98 for me. Thanks again.
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Old December 10th, 2009, 01:49 PM   #9 (permalink)
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Glad it worked out for you....

I had posted a "workaround" for being able to respond to corporate meeting requests, but unfortunately it didn't work out....had to breakdown and purchase the app "Touchdown" ($9.99) which fixed that and provided a way to set a signature for outgoing apps....

I was hoping the new 2.01 update would correct some of these issues, but from you post I guess that didn't happen....
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Old January 2nd, 2010, 08:41 AM   #10 (permalink)
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Default Thanks - k-9 works also

Thanks for this great info!! I was getting frustrated until someone pointed here.

FYI - I downloaded the RemoteWave, used K-9 mail to open and it asked me the question of which I wanted to use. So K-9 will allow the selection of player also. K-9 is my default.

By the way, I am running 2.1 on my Droid
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Old January 6th, 2010, 03:20 PM   #11 (permalink)
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Great solution!! Works beautifully. Many thanks, Dan
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Old February 18th, 2010, 11:05 AM   #12 (permalink)
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This is all well in good but remotewave is no longer available from Market or from the vendor. Google must resolve this issue with its Media Player and add the WAV codec.
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Old February 18th, 2010, 11:37 AM   #13 (permalink)
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Quote:
Originally Posted by djbrody View Post
This is all well in good but remotewave is no longer available from Market or from the vendor. Google must resolve this issue with its Media Player and add the WAV codec.
The Droid does support wav files. This whole topic is so strange to me as I can't seem to find a wav file that my Droid won't play.
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Old February 18th, 2010, 03:02 PM   #14 (permalink)
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Quote:
Originally Posted by messenger13 View Post
The Droid does support wav files. This whole topic is so strange to me as I can't seem to find a wav file that my Droid won't play.
Joe,

Droid does not play the type of Wav files produced by voicemail systems at many companies, including mine. I was able to get remotewave so I can listen to my voicemail wav files but without it I would be SOL. As indicated by others, it's a common problem for a certain number of people and given that it's just a simple codec it seems crazy if Google does not address it.
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Old February 18th, 2010, 05:55 PM   #15 (permalink)
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This issue was driving me nuts. I was able to solve it by using Google Voice.

Our firm's phone system is very robust. So I was able to set it up to ring my desk phone 4 times, then it sends the call to my Google Voice number. The Google Voice number is setup to go straight to voice mail. (I don't use GV for calls - only voice mail). Of course GV also catches the missed calls to my droid.

So in the end, all of my missed calls (work or cell) go to GV and within a minute or two I can read a transcription of the message or listen to it through the GV app on the droid.
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Old March 27th, 2010, 06:47 AM   #16 (permalink)
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I tried the Voicemail Conversions - Home and it works pretty good. I had it convert the wav to Mp3 and then it emails you the new attachment. Its a good free solution but does require extra steps.

I am using MagicJack and it sends wav files that the Droid cant play by default. I set my MagicJack to forward VM files to iPhoneConvert and then set iPhoneConvert to send the converted file to mine and my wife's gmail account. This way there is no extra step that I have to take. It comes in as Mp4 by default from iPhoneConvert but you can change the settings as well as the subject of the email.

Or.....You could spend $2. LMAO. What I'll do to NOT spend a couple of dollars.
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Old August 22nd, 2010, 10:54 PM   #17 (permalink)
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Cool or you can try this service

The droidstory.com blog provides a wav to mp3 email conversion service that doesn't require any setup or registration. Just forward your email with wav attachment to wav2mp3-at-droidstory.com and you'll get a mp3 back. There is even a way to have it reply to a different email address. Voice Mail WAV Files on Android and iPhone | droidStory
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Old August 22nd, 2010, 11:18 PM   #18 (permalink)
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whats weird is my vonage email was working on 2.1 and broke with 2.2 - I am also now using remote wav
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Old August 25th, 2010, 07:45 PM   #19 (permalink)
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I followed your instructions but do not get an option to "review" but just "open" the file. When I open it, I can play it in gmail but not on my Outlook account. I don't see anywhere in gmail to choose "remote wave" or set it as a default.

Quote:
Originally Posted by StingRay View Post
Sorry if this has been posted as a solution already...I just stumbled onto this myself and wanted to share as I know it's been a frustration for many....

With numerous threads regarding the inability to open voicemail .wav attachments sent from corporate (and other) voice servers, I wanted to share my discovery/solution. It involves the purchase of the "Remote Wave" app from the Android Market, but requires one important step that I was previously overlooking.

Someone had suggested downloading Remote Wave, as it was apparently developed for this specific purpose, but like most I found that even with it loaded on my Droid, I was never given the opportunity to open the voicemail .wav attachment with anything other than the native media player. My voicemails are sent to me through my corporate email and if I clicked on "open" it would open the native media player then tell me that the player could not play that file type.

Here's how I got mine to work.....I forwarded one of my emails with the voicemail .wav file to my GMail email address. It has been noted that GMail will ask you which player you wish to open the file with, unlike the other (non-GMail) email app. Once you forward the voicemail, go ahead and select "preview" (only choice) which will open the file in GMail, then it will ask you which player you wish to open with. Before selecting Remote Wave, note below that there is a check box to check that says to use this as the default each time....CHECK THE DEFAULT BOX, THEN SELECT REMOTE WAVE. Your message will then go ahead and play from Remote Wave, but more importantly....YOU HAVE MADE REMOTE WAVE THE DEFAULT FOR THIS ACTION IN EITHER MAIL APPLICATION!!!!

Now go back to your other email (in my case my corporate email) and open your voicemail attachment as you have been trying to do previously....YOU WILL NOW BE ABLE TO LISTEN TO YOUR VOICEMAIL IN REMOTE WAVE JUST LIKE YOU COULD IN GMAIL!!!

I hope that this works the way it did for me, but I'm sure there are certain situations where it won't .....Good Luck!!
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Old August 28th, 2010, 02:03 PM   #20 (permalink)
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Quote:
Originally Posted by Highland Ranger View Post
whats weird is my vonage email was working on 2.1 and broke with 2.2 - I am also now using remote wav
Same thing here. Stock 2.1 on my Moto Droid played my vonage WAVs fine. Now that I have stock 2.2 it no longer does. Snagged Remote Wav as a workaround.
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Old August 28th, 2010, 07:26 PM   #21 (permalink)
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Anyone try this service yet? Looks like it would result in receiving an mp3 instead of a wav file from providers like Vonage.
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Old August 30th, 2010, 12:19 PM   #22 (permalink)
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Hmm, 1998 MS Frontpage site that wants to convert my voicemail for free . . . . . little scary no?
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Old August 30th, 2010, 12:27 PM   #23 (permalink)
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Good point. Why do you think I want someone else to test it?
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Old October 4th, 2010, 09:08 AM   #24 (permalink)
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There's an app called WavPlayer that is able to play most WAV attachments including GSM encoded files (both Microsoft's implementation and raw). It's available in the Android Market for 99 cents. I'm the developer, so if anyone finds a file that WavPlayer reports as unsupported, please email me a copy and I should be able to add support. My contact information can be found in the Market details for the application. Thanks all!
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Old October 4th, 2010, 11:01 AM   #25 (permalink)
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Thanks for the info about WavPlayer! I just got it and it works great for both Gmail and my work IMAP mail through K9.
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Old January 9th, 2011, 01:57 AM   #26 (permalink)
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Thumbs up Remote Wave free version

I don't know when it became available, but a while back I discovered that there is now a free version of Remote Wave (search Remote Wave Free) in the marketplace. I can once again play my Vonage voicemails from within Gmail for free.

I realize this is a very old thread. Just figured someone might still be subscribed and/or searching for a {free} solution.
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Old January 9th, 2011, 06:56 AM   #27 (permalink)
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The OP started right off with a method to resolve an issue, making this thread a true "How-to and Tips" thread, so I've moved it to that sub-forum.
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Old February 17th, 2011, 12:50 PM   #28 (permalink)
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Smile Further Step in Droid Playing Voice Mail Wave Files

Many thanks to Stingray for his solution. I found out one other thing on my Droid X accessing Exchange.

First a repeat of the basics, followed by an additional note from my Droid X

To get Droid to play Wav files in corporate e-mail.

Download Remote Wave. There is a free version now which is what I used.

Then forward one of your corporate sent voice mails to GMAIL. Then use your browser to open your Gmail. Click to open the attachment, choose REMOTE Wave as the APP, then click on Use by Default before continuing and the Wave file plays.

Now here is the new thing on my Droid X accessing my Exchange. At first it did not work, but then I noticed a button for GET HTML Version. Apparently it gets the e-mail in plain text for these messages. I clicked on GET HTML, then it came up with the same choose application and I set REMOTE WAVE and set as default as with the GMAIL and now it plays in either mode. Not even sure if I needed to do the GMAIL part now.

Now the unfortunate part with my next e-mailed voicemail. I have to use the GET HTML button for each of these voicemails, but after getting the HTML version the WAV file plays without prompting on the player.

Hope this helps out someone and again thanks to Stingray for not getting angry about the repeat.
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Old March 5th, 2011, 06:19 AM   #29 (permalink)
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This was great and worked for me when I was using my default mail program. Problem is I then installed K-9 Mail, when I went to open the wav file as an attachment, got asked the question which program to choose, forgot and chose the wrong program by mistake, do you know how I can fix this? I tried uninstalling K-9 MAIL and REMOTE WAVE and reinstalling with no success. I have a Motorola DEXT.
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Old August 2nd, 2011, 01:10 PM   #30 (permalink)
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Default Playing WAV or MP3 files from Corporate Voicemail Systems

Thanks for all this great info. I can have my Voicemail files be either a WAV or MP3 - the MP3's being smaller - but not a big difference... I see two great solutions for the the WAV file,(and maybe an MP3 solution) but here is my question, and I hope the developer for WavePlayer - dkro2010 - will see this.. On my FORMER Blackberry I could "preview" the files and they would play without downoading and piling up on my SD card.. Does anyone know if any of the apps listed in this trhread (MP3 or WAV) can be "previewed" - played without downloading?

Thanks very much.

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Old October 14th, 2011, 06:26 PM   #31 (permalink)
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Thanks a bunch. It solved my problem. I was redy to return the DROID because of this. Thanks.
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Old October 14th, 2011, 06:49 PM   #32 (permalink)
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This is in reply to Messenger13 post. Complete BS. Just got new DROID 3 and this does no support .wav files
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Old November 3rd, 2011, 03:28 PM   #33 (permalink)
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Worked great for me Thanks for the work around
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Old November 11th, 2011, 02:39 PM   #34 (permalink)
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Wink Found another way to retrieve voicemail

Besides going to gmail and selecting default I thought I would try another app first (although this is a great route to hearing your voicemail files!). I went to my marketplace on droid and entered remote wave free... this gave me several options. I downloaded Remote Wave Free by Yangtao Wang... and had success! I can now hear my voicemails/WAV files. To the person who said droid supports WAV files... I did not have this problem until I updated to the newest version for droid... so maybe some of the files are lost in the process? Or not compatible? Not sure, but I could not find one media player that would support my voicemail retreival WAV files after upgrading my droid software until now.
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Old December 28th, 2011, 05:32 PM   #35 (permalink)
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Default Droid Bionic Wav. attachment

I downloaded the remote wave from the market and tested it with my office voicemail and it worked great

Thanks
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Old January 4th, 2012, 04:41 PM   #36 (permalink)
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you could point your Phone Admin type dudes to this if they have an Astrisk based PBX ... work for Iphones aswell with no 3d party apps ,increases the file size by quite a bit alas..

If you edit /etc/asterisk/vm_general.inc and change the line



format=wav49|wav
to
format=wav|wav49
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Old January 25th, 2012, 04:26 PM   #37 (permalink)
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Very strange. I used to have no problems opening my office voicemail .wav attachments on my DroidX but now that I have my Bionic I get the message "error opening file" whether it is my corporate exchange, pop/imap, or gmail email account.

I can play the file no problem through the file browser, just not from within any email application. My options are for the default built-in player, BSplayer lite and RockPlayer.

Since all of these apps can play the .wav file if I save it and then back out of my email app and go find it in the "messaging" folder, I tried the Gmail method above by setting the default player as the default action...still didn't work, it opened the player but said "No Music Files Available", so I then cleared out the default association and tried the same thing with each of my other audio/video player apps...Both open and then close immediately but have different messages. BSplayer says "Error opening file" and RockPlayer says "This file cannot be played with system player". Remember, each player can play the file "manually" so it is not a format issue.

I then downloaded the free RemoteWav app and had to go through Gmail to associate it as the default player for wav files because RemoteWav doesn't show up as a player when opening from the exchange/pop/imap app.

RemoteWav works when opening the .wav from within Gmail.
RemoteWav doesn't work when opening the file "manually" from a file manager...just blank RemoteWav screen and unresponsive until it force closes.
Additionally, RemoteWav is still not in the list when I try to open the "downloaded" attachment from within exchange/pop/imap email and only shows my 3 previous play method as if no default is defined.

For now I'm going to un-set the default so I can manually play the files...it's just a pain to have to back out of my email app and find the file to play it...but it seems odd that none of the players have an issues with the format yet won't play when being opened from an email program. :/
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Old January 25th, 2012, 05:02 PM   #38 (permalink)
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Hi there- I don't download the wav files before playing them.. I just "double tap" on the left side of the attachment. Then it gives me a few options of things to use, but only remote wav works, so I marked the box to always use that. but also, then it's not saving these messages on your phone.. that could be good or bad I supposed. I have a samsung droid charge - they are all different it seems. Good luck
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Old January 25th, 2012, 05:49 PM   #39 (permalink)
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Hi Thanks.

It only works from Gmail when I choose preview and only with RemoteWav app.

This seems like it would be the solution for the other email clients but RemoteWav doesn't show up in the list when I try to access a .wav from them...even if I use the Gmail method to make it the default app for .wav files, My phone acts as if I'm making it the default app for .wav files ONLY when opening from within Gmail, not system wide.
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Old February 2nd, 2012, 02:45 PM   #40 (permalink)
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Remote Wav worked great. Thanks for the tip. Using IBM domino Server and Broadview Networks IP Phone that sends the wav file through IBM domino. thanks again.
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Old February 8th, 2012, 10:39 AM   #41 (permalink)
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wavplayer worked for me. I downloaded and installed it. I didn't have to set anything up in gmail.

I just made a long press on the email attachment. A screen came up to play, save or share. I clicked play. A screen came up with 2 player options. I chose wavplayer and checked the box to use by default.
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Old February 9th, 2012, 07:51 AM   #42 (permalink)
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Default Voicemail issues to cell phones

I install Panasonics latest voicemail systems. There is an option in the latest software so they say, trhat will allow one to specify .wav or MP3 and others for cell phone use. I am sure the droid plays .wav files, but at least at the Panasonic level, it is the variables of the .wav file that need a codec. The panasonic uses the simplist mono 8KHZ wave file. This is a very old and basic codec and may not be available in all players. Just thought I would pass this along.
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Old June 13th, 2012, 02:55 PM   #43 (permalink)
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Default WavPlayer worked for me but not Remote Wave Free

I use a Samsung SII running Android 2.3.4. WAV files didn't open using the native Music software. Tried Remote Wave Free, but this didn't work, even after i did set it as default using a number of methods, including the suggestion from gmail (thanks). In fact, if you are a gmail user, Remote Wave Free would be just fine, as gmail gives you the option (using preview) to select your software and Remote Wave comes up as an option. But i don't use gmail, and my native email software didn't give me the option to select Remote Wave (perhaps because it doesn't show up in applications). So i bought WavPlayer for $0.99. Unlike Remote Wave Free, this comes up in the native email software as an option to open the WAV file attachment with. This is all i need at this point; i don't need to set it as default, as this may affect other things. Based on my experience and needs, this $0.99 WavPlayer exactly fixed my problem within my native email software, plus this software actually shows up in the applications, and provides a number of settings to adjust if necessary (which i have not fiddled with, but may come to appreciate). Since i didn't buy the $0.99 version of Remote Wave, i can't comment if it would have worked as well, but if it didn't show up in the applications (as was the case with Remote Wave Free), i'm not sure that even the paid-for version would have fixed may problem. I'm no technoid and i have lost several hours of work time to fix this problem. Shame on Android, for wasting their small business users' time on something that is an obviously needed fix. And shame on the pbx system companies for not evolving their systems to give an option to issue vmails in mp3, which pretty much everything can open. Thanks to everyone on this forum, which helped me with a fix, so i wanted to contribute some feedback.
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Old November 7th, 2012, 06:57 AM   #44 (permalink)
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Default Works here with k-9 mail

Yes, it's working here using k-9 mail client.
With the mail client default, I had problems.
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