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Old November 6th, 2009, 07:09 AM   #1 (permalink)
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Default Exchange not working

Anyone else's exchange not working?

On the phone with verizon right now, but I don't have much hope.

I had my exchange working with the SDK emulator. Could my corporate be specifically blocking the droid?

It says:
Setup could not finish
---------------------
Unable to open connection to server.

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Old November 6th, 2009, 07:13 AM   #2 (permalink)
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i havent had much luck either its just tells me its thinking
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Old November 6th, 2009, 07:18 AM   #3 (permalink)
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a lot of corporate exchange servers are configured not to allow activesync devices as many corporations are blackberry only shops.

You should be on the phone with your IT department rather than Verizon, imho.
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Old November 6th, 2009, 07:20 AM   #4 (permalink)
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Thanks,

I've had a winmo device for about the past 5 years. I've been able to sync with my exchange through verizon no problem.

So now that I have a new phone and it's not working, I wanted to make sure that verizon isn't somehow blocking or disabling something on my account or phone.
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Old November 6th, 2009, 07:27 AM   #5 (permalink)
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It all depends on how your IT department has stuff set up. Luckily, I work for a small company so I am just handing my Droid to the IT guy and say make it work!
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Old November 6th, 2009, 07:42 AM   #6 (permalink)
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maybe a stupid question, but you got the plan from verizon that allows you to sync with exchange right?? It was more expensive. They are doing it like the BES plans, and without a BES plan you cannot sync to your BES server.
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Old November 6th, 2009, 07:54 AM   #7 (permalink)
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Originally Posted by dblake15 View Post
maybe a stupid question, but you got the plan from verizon that allows you to sync with exchange right?? It was more expensive. They are doing it like the BES plans, and without a BES plan you cannot sync to your BES server.
No they are not. The $30 plan works fine. It's more about the server you're syncing with than Verizon's plan.
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Old November 6th, 2009, 07:55 AM   #8 (permalink)
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I don;t think that is the case. I had active sync open as I had an iphone that was working fine. Soon as I upgraded to the 45 plan it worked fine.
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Old November 6th, 2009, 08:10 AM   #9 (permalink)
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I had the $45 plan with my last phone, so I thought it would be the same.

I called verizon to double check. They said i was on the $30 plan. I just reactivated my phone for the $45 plan.

It doesn't work yet, but i'll give it 15 minutes.
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Old November 6th, 2009, 08:48 AM   #10 (permalink)
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grr. still not working.
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Old November 6th, 2009, 08:58 AM   #11 (permalink)
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Exchange does not work on the Droid for servers that require PIN locking and/or remote wipe security policies. Confirmed that. You have to use a 3rd party app like 'Touchdown' to access Exchange. In fact, try to see if Touchdown works and, if it does, then you know that is why your corporate email account isn't working.

Very annoying that this phone has been advertised as able to sync with your corporate email via Exchange, yet not ONE reviewer mentioned this VERY big limitation.
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Old November 6th, 2009, 09:02 AM   #12 (permalink)
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The annoying part is that I was able to sync using the android 2.0 emulator in the sdk.

I guess i'll have to "invest" in touchdown
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Old November 6th, 2009, 09:07 AM   #13 (permalink)
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OK, I just got my phone and it has already synced to Exchange. When you setup a new account make sure that you enter the correct exchange server. If your email address is BenDover@Howdy.com, you cannot just put Howdy as your Exchange server. If your exchange server allows OWA, put that address in. Like webmail.howdy.com. You do not need the $45 plan. You only need the $30 plan for data.
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Old November 6th, 2009, 10:59 AM   #14 (permalink)
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Quote:
Originally Posted by fshine View Post
Exchange does not work on the Droid for servers that require PIN locking and/or remote wipe security policies. Confirmed that. You have to use a 3rd party app like 'Touchdown' to access Exchange. In fact, try to see if Touchdown works and, if it does, then you know that is why your corporate email account isn't working.

Very annoying that this phone has been advertised as able to sync with your corporate email via Exchange, yet not ONE reviewer mentioned this VERY big limitation.
Wow. Is that really true? If so, I'm also VERY irritated. How can you claim you support Exchange when not supporting something so basic as this....

I'll have to give Touchdown a try too to see if that fixes it. Thanks for the tip.


UPDATE: Yep, that was it. Wonderful, a clunky add-on that doesn't tie in with the standard Android Contacts and Calendar database... Here's hoping Android 2.1 fixes this and quick...
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Old November 6th, 2009, 11:05 AM   #15 (permalink)
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I had it set up in a couple minutes. No problem.
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Old November 6th, 2009, 11:21 AM   #16 (permalink)
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What are the fields that are required for the Exchange setup?
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Old November 6th, 2009, 12:40 PM   #17 (permalink)
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The level of disappointment over this is hard to express...I am very unhappy this was never mentioned in any of the zillions of reviews I read.

Man...what a bummer on what should be a pretty happy day....
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Old November 6th, 2009, 12:47 PM   #18 (permalink)
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I'll agree with you. My heart sank a lot when I saw that exchange didn't work.

But there is a workaround.

You guys have to remember they're throwing these systems together really quickly. IPhone didn't have exchange support, sms, or even copy and paste for that matter for the longest time.

I can't imagine google not fixing this. I'm guessing it was left out in the interest of deadlines. I'm hoping the 2.1 update solves this.

Overall, I'm happy enough with the rest of the phone that I'm keeping it.
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Old November 6th, 2009, 01:08 PM   #19 (permalink)
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absolutely disapointed
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Old November 6th, 2009, 01:29 PM   #20 (permalink)
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Quote:
Originally Posted by bryantchoung View Post
I'll agree with you. My heart sank a lot when I saw that exchange didn't work.

But there is a workaround.

You guys have to remember they're throwing these systems together really quickly. IPhone didn't have exchange support, sms, or even copy and paste for that matter for the longest time.

I can't imagine google not fixing this. I'm guessing it was left out in the interest of deadlines. I'm hoping the 2.1 update solves this.

Overall, I'm happy enough with the rest of the phone that I'm keeping it.
Touchdown is not working for me...could it be my company is blocking all access somehow? They do allow IMAP access, I used that on my BB.

But Touchdown could NOT complete setup trying active sync (which I knew wouldn't work - we only allow activesync w/a few WinMo devices) or Exchange 2003 or 2007 access.

If all I have is IMAP access I'll be worse of than w/my BB, as I don't have a way to even USB sync contacts/calendar/Notes to the Droid!

Anyone have any suggestion?
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Old November 6th, 2009, 01:30 PM   #21 (permalink)
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I routed everything through our corporate webmail server and was able to get my mail and calendar synced in seconds. Mail pops up on my phone before it hits my Outlook inbox...
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Old November 6th, 2009, 01:50 PM   #22 (permalink)
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Default Follow up

Ok . . . the palm pre had this same issue . . . would not work day one with Exchange systems that require a PIN (FYI, that is required for the ability to wipe your phone remotely - I manage our exchange team at work). Palm got ripped for it, as they should. They corrected it in less than one month. There is no way Android does not correct this in a few weeks . . . but it still is a HUGE oversight. Looks like it will cost me $10 for touchdown in the meantime. UGH
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Old November 6th, 2009, 01:52 PM   #23 (permalink)
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Quote:
Originally Posted by bryantchoung View Post
Anyone else's exchange not working?

On the phone with verizon right now, but I don't have much hope.

I had my exchange working with the SDK emulator. Could my corporate be specifically blocking the droid?

It says:
Setup could not finish
---------------------
Unable to open connection to server.
A heads up!! when i first tried to setup exchange on my hero it took 2 minutes. a week later i had to do a hard reset and it took 30 minutes. the problem is with android. the manual setup and automatic setup get all messed up. pay close attention to the profile fields. it kept saying connect connect and when i went back to the page the settings had changed. i dont remember how i finally got it working but i think i used the auto setup then let manual setup take over. sounds crazy but i knew it had to work because the first time i set it up it worked fine. keep trying and pay close attention to the connection fields.
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Old November 6th, 2009, 02:00 PM   #24 (permalink)
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Default Corporate Calendar

Droid does email (Exchange)... Droid does contacts (Exchange)... Droid dont do Corporate Calendar.. I get the authentication failed wheen I try to refresh. Anyone have any ideas for this? And we are using Office 2002 so the google calendar sync option isnt even viable.
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Old November 6th, 2009, 02:02 PM   #25 (permalink)
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Set up exchange on mine took about minute and all is well. Received Email, Contacts and Calendar.

Not sure what would be different on mine.
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Old November 6th, 2009, 02:12 PM   #26 (permalink)
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Well, looks like I'm hosed.

Our OWA server is behind a firewall, can access on laptop from work, can only access on laptop outside work via using security key (USB-based).

So no access for the Droid...sad, very sad.
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Old November 6th, 2009, 02:58 PM   #27 (permalink)
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Quote:
Originally Posted by rpartin View Post
Droid does email (Exchange)... Droid does contacts (Exchange)... Droid dont do Corporate Calendar.. I get the authentication failed wheen I try to refresh. Anyone have any ideas for this? And we are using Office 2002 so the google calendar sync option isnt even viable.
keep trying and read my garbled post. it works just gets screwed up during setup sometimes.
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Old November 6th, 2009, 03:20 PM   #28 (permalink)
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Originally Posted by flexte View Post
keep trying and read my garbled post. it works just gets screwed up during setup sometimes.
I have tried and tried and everytime I hit refresh on the Corporate Calendar it says Authentication Failed. I dont get why it fails when email and contacts work!!!
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Old November 6th, 2009, 03:26 PM   #29 (permalink)
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The other missing Exchange bit is GAL access. No Global Address List support at all.

This basically makes the phone unusable for anyone in a company larger than 10-20 people, as you don't try to keep the entire company in your Contacts...
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Old November 6th, 2009, 03:31 PM   #30 (permalink)
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Default Unable to open exchange email attachments.

Just got my Motorola Droid from verizon ($30 Email and Web plan) I am able to get exchange emails (webmail server). But I am unable to open attachments in exchange emails. But I am able to open those if forward them to gmail and try to open it there. Any idea where could be the problem or how to fix this? Thanks.
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Old November 6th, 2009, 03:34 PM   #31 (permalink)
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Well, I had the calendar working for a while, but after changing settings that's not working either. All I get is authentication failed....

When I try touchdown, it can sync everything but e-mail. it will send e-mail no problem, but can't receive...

Getting very frustrated...
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Old November 6th, 2009, 03:59 PM   #32 (permalink)
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Default Exchange ActiveSync

I manage an Exchange Server and I had the same problems as everyone else on this thread - ActiveSync worked perfectly with previous phones and doesn't work with Droid. One of the previous posters has the correct solution relating to device security.

Exchange has a global option (all users are effected) for Device Security. This feature pushes password enforcement and device wipe settings down to the phone. The security setting features in Exchange are not compatible with Droid. Once you clear all Device Security Settings on the Exchange server (then wait a few minute for changes to take effect), ActiveSync will begin working. All of the settings are on a separate dialog box under Mobile Services/Properties/Device Security in Exchange System Manager (2003).

If your organization won't change these security server settings, than you will need a 3rd party workaround. I would have to believe that a fix should be available from either Motorola or Microsoft in the future. Either an oversight on the part of Motorola or a "Windows device only" code rewrite is needed from Microsoft.

By the way, Microsoft Outlook Web Access words great with Droid, so just have your administrator make this service available to you and you can get up and running in the short term.

In regards to the $29.99 vs $44.99 plans and ActiveSync, even Verizon doesn't know the correct answer. I had Customer Service and Technical Support staff at Verizon stumped over the issue. After testing my account with both contracts I can tell you with 100% certainty that both plans are technically identical. It's more of a licensing issue with Verizon and they try to scare everyone into spending more money with the more expensive plan. If your cell phone services are registered and paid by a corporation, Verizon may require the higher-cost "corporate" plan. You'll have check on that yourselves.
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Old November 6th, 2009, 04:20 PM   #33 (permalink)
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CMG I have been on the phone with VZW as well as MOTO for the better part of the day with NO luck setting up my exchange email. I don't think it is a phone issue but rather a server setting here at work. I need some help. Our IT guy is on vacation this week and I can't get in touch with him. I have admin and can get in the server but I don't see exactly where you are going to change the security settings. Can you help me?
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Old November 6th, 2009, 04:23 PM   #34 (permalink)
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Yep. I believe it's less "oversight" and more "additional feature" though. What happens on a windows device when Exchange enforces PIN rules is the main winmo UI lock then requires a numeric/alphanumeric password. Android UI lock uses the pattern drawing mechanism. So Android will need a refresh to allow alpha PIN entry for its main UI lock. It should have been in 2.0 but prob didn't make the cut in time.
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Old November 6th, 2009, 04:26 PM   #35 (permalink)
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Quote:
Originally Posted by ncbryan View Post
CMG I have been on the phone with VZW as well as MOTO for the better part of the day with NO luck setting up my exchange email. I don't think it is a phone issue but rather a server setting here at work. I need some help. Our IT guy is on vacation this week and I can't get in touch with him. I have admin and can get in the server but I don't see exactly where you are going to change the security settings. Can you help me?
Just use Touchdown until Mon. You're going to hose your other users.
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Old November 6th, 2009, 04:28 PM   #36 (permalink)
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The issue could be Verizon: Personal Droid Data Will Cost $30, Even With Exchange - Gearlog
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Old November 6th, 2009, 04:29 PM   #37 (permalink)
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Default Exchange Security Settings

Removing Exchange 2003 security settings:

Log on to your Exchange server
Start
All Programs
Microsoft Exchange
System Manager
Global Settings
Right click on Mobile Services
Properties
You will now be on the "Mobile Services Properties" page
Click on "Device Security"
Clear all check boxes
Hit OK, OK and exit System Manager
Wait 15 minutes and the changes will take effect
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Old November 6th, 2009, 04:33 PM   #38 (permalink)
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Working for me but.... had it set up and in a matter of minutes my email and contacts came over. I did not want the contacts - did not check the box - but 1200 names came down anyway. I do have several issues. On my PC at work I have a folder that says 2008 correspondence and some sub folders in that. On Droid I see 2003, 04, 05 etc (long since deleted folders) and all of the sub folders are now showing as prime so I have a very very long list of folders. I see no way to hide or delete or move any of them. Very annoying. Any suggetions?

Best regards..... Steve
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Old November 6th, 2009, 04:40 PM   #39 (permalink)
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Got all the way down to "Mobile Services Properties" page and there were only a General Tab and a Details tab. No Device security tab or option. Under the General tab there were Exchange Active Synce and Outlook Mobile Access. ALL the boxes were checked for: enable user initiated sync. enable up to date notification. enable notifications to special SMTP addresses. under the mobile access part both boxes were checked for: enable outlook mobile access and enable unsupported devices.

now what?
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Old November 6th, 2009, 05:12 PM   #40 (permalink)
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Quote:
Originally Posted by CMG View Post
Removing Exchange 2003 security settings:

Log on to your Exchange server
Start
All Programs
Microsoft Exchange
System Manager
Global Settings
Right click on Mobile Services
Properties
You will now be on the "Mobile Services Properties" page
Click on "Device Security"
Clear all check boxes
Hit OK, OK and exit System Manager
Wait 15 minutes and the changes will take effect
I'm in the Device Security window. We have device security set up. I clicked on the exceptions button and there are a bunch of users in the list. If I added myself to the exception list, would this work? I can't remove device security for everyone.
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Old November 6th, 2009, 09:18 PM   #41 (permalink)
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Originally Posted by Mitch R. View Post
I'm in the Device Security window. We have device security set up. I clicked on the exceptions button and there are a bunch of users in the list. If I added myself to the exception list, would this work? I can't remove device security for everyone.
Adding yourself to the exception list did NOT work in my case. still trying to figure this out. I can SEE my folders, I'm just not getting any damn mail into it.

If I go to my https://exchangeserver/MobileAdmin/ page, i can see droid attached to my email account so it is trying to work...
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Old November 7th, 2009, 01:12 AM   #42 (permalink)
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Default Slightly different results and some questions

My company servers do require a pin. I've seen this in TouchDown and my old windows mobile phone. TouchDown seems to be working and I may decide to buy it, but i have one problem with it. It looks to keep all the data in its own DB and does not sync with the native Android Apps. This means that my contacts are not available via the dialer and caller ID won't work. Are there thirdparty apps other than TD that will integrate with the native apps?

Now onto the native exchange syncing. Even though my work servers require pins (possibly remote wipe, though not likely) it looks like I am able to connect. The corproate calendar is populated and is updating, but the mail and contacts are not. No error message that I can see either. Where can I check for that? No popup re a pin etc.

Please let me know if any of you can figure out how to get mail and contacts working with the native exchange syncing even though the droid does not support pins. I've tried it with the lock pattern on and off. What I didn't try was to make sure the passcode pattern had at least 6 dots since the pin policy requires 6. Wouldn't that be something if that worked?

Thanks,
John
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Old November 7th, 2009, 06:45 AM   #43 (permalink)
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Originally Posted by jraggio View Post
My company servers do require a pin. I've seen this in TouchDown and my old windows mobile phone. TouchDown seems to be working and I may decide to buy it, but i have one problem with it. It looks to keep all the data in its own DB and does not sync with the native Android Apps. This means that my contacts are not available via the dialer and caller ID won't work. Are there thirdparty apps other than TD that will integrate with the native apps?
This is my major complaint with TD also. I'm wondering though whether it's actually a requirement to be certified by Microsoft to be Exchange compliant to keep the data in a separate DB. This could be the case since otherwise TD would be writing the data into the main DB which is not possible to PIN protect, which was the whole point of the PIN policy enforcement. I'm really just guessing but this makes sense to me... anyone know?

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Originally Posted by jraggio View Post
Please let me know if any of you can figure out how to get mail and contacts working with the native exchange syncing even though the droid does not support pins. I've tried it with the lock pattern on and off. What I didn't try was to make sure the passcode pattern had at least 6 dots since the pin policy requires 6. Wouldn't that be something if that worked?
I didn't get as far as you did - the connection to my company's exchange server fails so none of the apps are getting sync data. It's an interesting point about the 6 dots though... I'll have to give that a try. My company policy is 6 numbers and I had only 5 dots. My feeling was that dots in their entirety weren't going to be compatible though b/c it would probably be impossible for an IT admin to change your PIN remotely to some new number, push it to the phone, and tell you over their helpdesk line what that new number was so you could get in (as opposed to full remote wipe). Worth a shot though! Post if you get it working?
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Old November 7th, 2009, 08:52 AM   #44 (permalink)
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Quote:
Originally Posted by jraggio View Post
My company servers do require a pin. I've seen this in TouchDown and my old windows mobile phone. TouchDown seems to be working and I may decide to buy it, but i have one problem with it. It looks to keep all the data in its own DB and does not sync with the native Android Apps. This means that my contacts are not available via the dialer and caller ID won't work. Are there thirdparty apps other than TD that will integrate with the native apps?

Now onto the native exchange syncing. Even though my work servers require pins (possibly remote wipe, though not likely) it looks like I am able to connect. The corproate calendar is populated and is updating, but the mail and contacts are not. No error message that I can see either. Where can I check for that? No popup re a pin etc.

Please let me know if any of you can figure out how to get mail and contacts working with the native exchange syncing even though the droid does not support pins. I've tried it with the lock pattern on and off. What I didn't try was to make sure the passcode pattern had at least 6 dots since the pin policy requires 6. Wouldn't that be something if that worked?

Thanks,
John
John, I am having the same exact issue with my Droid where the calendar is syncing but no email or contacts. I'm fairly certain it has to do with the Activesync policies not being compatible, but my Exchange admins are looking at it to see if there is any way to get around it (possibly via exception). I will repost here if I figure it out.

Thanks,

Brian

btw, there are a bunch of people over at Droid forums having the same issues: http://www.droidforums.net/forum/droid-general-discussions/642-exchange-2007-calendar-sync.html#post7316

and, here is the google code entry: http://code.google.com/p/android/issues/detail?id=4475
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Old November 7th, 2009, 11:39 AM   #45 (permalink)
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My exchange email is suddenly syncing. check out google code here with my updates"

Issue 4475 - android - Support for ActiveSync provisioning protocol - Project Hosting on Google Code
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Old November 7th, 2009, 12:48 PM   #46 (permalink)
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For everyone having issues, please click the link in the post above to go to the dev forum. When you are there, star the issue in the upper left corner which will 'vote' the priority up.

New VZW Android for me, work Exchange requires remote wipe and pin to be setup. Will not work in Android 2.0 native apps. Calendar shows up and syncs but no e-mail. I downloaded Touchdown and that works fine for e-mail but contacts and calendar do not sync on that.

A slight disappointment, but I expected a few bumps.

--Mark
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Old November 7th, 2009, 10:30 PM   #47 (permalink)
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Set up exchange on mine took about minute and all is well. Received Email, Contacts and Calendar.

Not sure what would be different on mine.
probably your server is not enforcing the security profile that requires a pin. the native android service does not support the pin setup. Touchdown does and it is working. My windows mobile phone did and it worked fine too.
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Old November 7th, 2009, 10:45 PM   #48 (permalink)
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I find it odd that the calendar seems to work fine without the pin, but contacts and e-mail do not. I'm sure that this is due to the stock android sync service not prompting us or supporting pins. I changed my visual passcode to use at east 6 dots, but it did not help.

I'm using touchdown now until this is figured out by google, moto, and verizon. I really want the contacts and mail to use the native apps so it is integrated better. I want my contacts in the call log and caller ID etc.

I did some searching last night and came across another third party tool called Roadsync that looks to sync to the native apps, or at least the contact portion does. I just installed it and will give it a try.

Sync With Microsoft Exchange Server & Corporate Outlook Email Via Remote Email Access via ActiveSync on Your Smartphone.

Do any of you know about this app? Are there others besides TouchDown and Roadsync worth looking into? I saw two others, but did not try these yet either:

Nexeo
Exchange ActiveSync on your G1! nexeo.net

and Dmailer
Android app syncs with Exchange - News - Linux for Devices

I'm willing to spend $10 - $20 to get seamless integration until they fix this. Keep me posted guys. I'll let you know how roadsyc goes. They offer a 5 day trial.

Edit:

Just did some more reading on dmailer and it looks promissing, though it doesn;t mention security settings.

http://www.dmailermobile.com/mobile_site.swf

According to the site above the data should show up in the native apps. That woudl be really cool, but my guess is that this app is for android 1.5 and not 2.0.

Thanks,
John
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Old November 8th, 2009, 12:11 AM   #49 (permalink)
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Default Roadsync works without entering a pin

Just tried roadsync and am pretty happy with it so far. It synced my contacts to the native android contacts app which what I really wanted for call log and caller id purposes. Pretty psyched!

The email and calendar came through great too, but they use proprietary apps from road sync, not the corporate calendar or email app, but that is actually OK. The contacts one is the one I was most interested in using the native app for.

Oddly enough I never got prompted for a pin nor did I enter one in the roadsync settings. It just works somehow.

This looks to be worth the $10 until they fix the native support.

John
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Old November 8th, 2009, 12:18 AM   #50 (permalink)
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My exchange server account is working fine?!
I went from Paying 45 bucks (with my storm and BES Server) to just putting in my username/password and excahnge server.

When I get email it gets to my phone faster than it does my Outlook (2003 full version)

I Love it!!
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