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Old November 10th, 2009, 01:35 PM   #1 (permalink)
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Default Dropped Calls?

I have never had dropped calls on Verizon but now that I switched to the Droid both my wife and I have had a number of these.

Anyone else have any issues? Any suggestions?

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Old November 10th, 2009, 01:36 PM   #2 (permalink)
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No dropped calls yet. (Knock on wood!)
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Old November 10th, 2009, 02:31 PM   #3 (permalink)
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i am having the same problem with most of my calls. it does not seem to happen to calls whose duration is shorter than 5 minutes. the call either is dropped and the screen will say several numbers and/or # sign or the person i am speaking with can no longer hear me although i can hear them. i cannot figure this out! the screen is definitely blacked out during my call because when i remove it from my face, i see it light up.
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Old November 11th, 2009, 09:06 AM   #4 (permalink)
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i've had a few. it worries me cuz i haven't had many at all before. i'll get one every other day ... one time it actually said "call lost" a few other times i just saw that the call was no longer happening and its listed in the log as normal. yeah... it is a cell phone... you can't expect it to be perfect... just sad that i'm getting more of these than on my LG flip that i had before. im in the DC metro area.
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Old November 11th, 2009, 09:09 AM   #5 (permalink)
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I had my first dropped call last night but it was to another cell phone and the person I called was out of town. I'm pretty sure it was his phone that dropped the call and not mine.
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Old November 11th, 2009, 09:09 AM   #6 (permalink)
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i made a long call last night using the speaker phone and this is the first call i have made that was not dropped/ended early. i think my issue must have something to do with the touch screen sensor.
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Old November 16th, 2009, 05:28 PM   #7 (permalink)
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Once a day I will lose a call. It is not a dropped call due to the network, as I don't hear the dropped call tone that Verizon provides. The call simply disappears, which leads me to believe it's the phone and not the network.
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Old November 16th, 2009, 08:55 PM   #8 (permalink)
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I am having the exact same problem as bonniep. I am on a call and then all of a sudden they cannot hear me but I can hear them. It is very frustrating. I plan on calling Verizon to troubleshoot. It seems to be a problem with the phone because before the Droid I never had any dropped calls (Las Vegas area). I think the screen may be very sensitive. Don't know if there is a way to adjust the sensitivity on the screen.
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Old November 17th, 2009, 03:42 AM   #9 (permalink)
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Yes I am having this problem too and I noticed it on two Droids so far. This happened to me within the first two minutes of the phone calls. The person can't hear me and I can hear them and then the call drops or they hang up! I have never had dropped calls with Verizon before. I'm very worried about this issue being the fact that using it as a phone is a major must I would say this has happened with 50% of my calls so far in a few days.
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Old November 17th, 2009, 09:48 PM   #10 (permalink)
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Contacted my business rep today and she is looking into the problem. If they can't offer some sort of fix I will probably switch to a blackberry. The phone is an absolute must and I had the same problem on every one of my calls today! The other person can't hear me but I can hear them and then they hang up. I end up calling them back. Frustrating to say the least!
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Old November 18th, 2009, 12:08 AM   #11 (permalink)
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Quote:
Originally Posted by bonniep View Post
i am having the same problem with most of my calls. it does not seem to happen to calls whose duration is shorter than 5 minutes. the call either is dropped and the screen will say several numbers and/or # sign or the person i am speaking with can no longer hear me although i can hear them. i cannot figure this out! the screen is definitely blacked out during my call because when i remove it from my face, i see it light up.

This happened to me... at various points in the conversation on BOTH my second and third Droids. I finally ended up returning and going back to my old phone. Sad... cause I really loved all the fun stuff my droid did right, but I guess if you can't keep calls, you can't keep the phone.
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Old November 18th, 2009, 01:24 AM   #12 (permalink)
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It sounds like some of your phones' sensors aren't picking up your face and your face is pressing buttons on the screen, such as mute, end, numbers, etc. It could be a problem with you proximity sensor or you're not holding it close enough to your ear.
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Old November 18th, 2009, 11:48 PM   #13 (permalink)
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Default Actual signal trouble here

I'm getting horrible performance from the phone when in 1x mode. The 3G reception is very impressive -- four bars all the time. But in 1x mode it's a very different story. Dropping down to zero or one bar while on a call is typical, as is signal strength of -95 to -102dbm when the phone is idling. By contrast, my Motorola z6c runs -77 to -85dbm. And not surprisingly, when the Droid is trying to hold such a weak signal, it warms up quickly on a call.

It's a bit difficult to catch the phone in the act of doing it as the bars display only 3G (unless there's no 3G signal, in which case it displays the 1x). But the signal strength and the performance during calls tells the real story.

Are there decent 1x phones out there? Going by the floor samples in the local store, they're all better than either of the ones I've had, and one of them is spectacularly better. I do think the Droid is influenced more than it should be by the position of your hand when holding the phone, but there's more to this story than simply how you're holding the phone.
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Old November 21st, 2009, 08:33 PM   #14 (permalink)
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I'm starting to think that the previous poster that mentioned the proximity sensor is correct. I was not only having dropped calls again but I was pushing in buttons with my face and the screen was blacked out while this was going on (I was able to check this after it happened 5 times already so I quickly took the phone to look at it after i heard it again). So it might be that is the issue which is causing people to press mute and they can hear the caller but they can't hear them and the person hangs up and they think it's a dropped call, or they are pressing the end key with their face as well. I did notice that I never had dropped calls while on speakerphone. Now if it is the proximity sensor that is the issue is this hardware related and we are all stuck with broken phones or can a software update fix this? Thank you!
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Old November 23rd, 2009, 09:44 AM   #15 (permalink)
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Originally Posted by vdroid View Post
Contacted my business rep today and she is looking into the problem. If they can't offer some sort of fix I will probably switch to a blackberry. The phone is an absolute must and I had the same problem on every one of my calls today! The other person can't hear me but I can hear them and then they hang up. I end up calling them back. Frustrating to say the least!
The Dec. 11th update is supposed to address the "Far End Echo" issue, per the Verizon Bulletin that's surfaced, whose cause(s) may explain the 1-way audio and dropped calls. The phone switching from 3G to 1x seems to be a common problem, of course one's location being a big factor, but given the reports of "other Verizon phones" having "more bars/signal strength", I think there is an inherent design or parts issue with the antennas.

Would it be possibile for you to check with your rep if the Dec or Jan update will address the 3G-to-1x changes? I'm in a fairly well covered area in the Baltimore/DC corridor, 2 blocks from a Verizon CO, and 2mi from the Verizon store. While sitting on my home office 2nd floor desk, my phone has about -75dBm to -85dBm, and will fluctuate from (4) bars of 3G to none, then to (3) bars of 1x, and then back again, all throughout the day. Data rates are anywhere fro 1.5Mb to 130kb, again all from the same spot. I'd really like to keep the phone but I feel they suffer from reception...this being shown in my 2nd Droid.
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Old November 23rd, 2009, 09:52 AM   #16 (permalink)
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Hopefully you can also check with your rep the issue of this phone's generally weird behavior on voice calls. I mentioned above the signal issues I've been having on 1x, but there's an important detail missing -- the EC/IO signal ratio statistic. On my phone, the primary tower site "strongest active pilot" always delivers some horrible figure like 50 or so which would explain the -100db or worse reception I'm getting. The "strongest neighbor pilot" usually shows zero, the best possible figure, although occasionally flakes out to something hopeless like 145 or so for just a second or two. Those occasional flake-outs appear to be associated with 3G signal drops, while the strongest active pilot appears to usually be the voice channel.

This EC/IO issue appears to me to be at the heart of the problem with this phone. For some reason, it's unable to consistently tune in on the real signal.
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Old November 24th, 2009, 11:02 PM   #17 (permalink)
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Quote:
Originally Posted by Pamela View Post
I'm starting to think that the previous poster that mentioned the proximity sensor is correct. I was not only having dropped calls again but I was pushing in buttons with my face and the screen was blacked out while this was going on (I was able to check this after it happened 5 times already so I quickly took the phone to look at it after i heard it again). So it might be that is the issue which is causing people to press mute and they can hear the caller but they can't hear them and the person hangs up and they think it's a dropped call, or they are pressing the end key with their face as well. I did notice that I never had dropped calls while on speakerphone. Now if it is the proximity sensor that is the issue is this hardware related and we are all stuck with broken phones or can a software update fix this? Thank you!
This! I was driving around today wondering why the heck I'm getting such frequent dropped calls and then the proximity sensor popped into my head, so I rushed home and found this thread. This is my 2nd Droid because I *thought* my first one had antenna problems but now I'm thinking it's the proximity sensor.
I noticed right off the bat that my second phone's auto brightness responded much more rapidly than my first, so maybe the sensor notices the slightest movements while holding the phone on a call and my face is pressing end/mute as well? Wonder if there's some way to adjust the sensor's sensitivity perhaps?
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Old November 28th, 2009, 09:27 PM   #18 (permalink)
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Originally Posted by badandy0014 View Post
This! I was driving around today wondering why the heck I'm getting such frequent dropped calls and then the proximity sensor popped into my head, so I rushed home and found this thread. This is my 2nd Droid because I *thought* my first one had antenna problems but now I'm thinking it's the proximity sensor.
I noticed right off the bat that my second phone's auto brightness responded much more rapidly than my first, so maybe the sensor notices the slightest movements while holding the phone on a call and my face is pressing end/mute as well? Wonder if there's some way to adjust the sensor's sensitivity perhaps?

Update on this one for me. I've noticed that I don't have this problem as badly if my hair is tucked behind my ear so that the phones earpiece goes directly to my ear, no hair touching the phone. I'm thinking this phones prox sensor is not that sensitive actually, opposite of what i thought before if it can't register hair is covering the prox, i mean there is a head/ear behind the hair after all. i prefer the mytouch3g way, where you have to press a physical button for the screen to come back on while on a call, less problems that way but unfortunately we have touch buttons so we can't do that. As for the sensitivity settings though there is no way to fix that in settings as far as I know.
So, for anyone with hair that goes past your ears, if you are having this problem make sure there is none of your hair under the earpiece/prox sensor when you start your call and stay like that until the call is over, so far the last two calls i've made since i realized this have worked out alright.
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Old November 29th, 2009, 12:24 AM   #19 (permalink)
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Sorry to hear all you guys having this issue with drop calls. As for me I haven't had a drop call yet and I do use my phone a lot for business and as my primary line.
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Old December 4th, 2009, 02:05 PM   #20 (permalink)
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Default You got it!

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Originally Posted by Pamela View Post
Update on this one for me. I've noticed that I don't have this problem as badly if my hair is tucked behind my ear so that the phones earpiece goes directly to my ear, no hair touching the phone. I'm thinking this phones prox sensor is not that sensitive actually, opposite of what i thought before if it can't register hair is covering the prox, i mean there is a head/ear behind the hair after all. i prefer the mytouch3g way, where you have to press a physical button for the screen to come back on while on a call, less problems that way but unfortunately we have touch buttons so we can't do that. As for the sensitivity settings though there is no way to fix that in settings as far as I know.
So, for anyone with hair that goes past your ears, if you are having this problem make sure there is none of your hair under the earpiece/prox sensor when you start your call and stay like that until the call is over, so far the last two calls i've made since i realized this have worked out alright.
Pamela, you got it spot on. This is a very frustrating problem. Something that Verizon/moto need to fix if they don't want people thinking that calls are being dropped on the device.

It is the issue with the proximity sensor. My wife has been cribbing about this issue since she got the phone. At one point she had to re-dial 8 times to finish a conversation because she accidentally ended the call with her cheek while the phone was pressed against her ear. I just could not reproduce the issue, cause I don't have long hair.

But I noticed that when she was speaking, with the phone held up against her ear, the screen would occasionally come on and she would accidentally mute or end the call.

We got a replacement phone and see the issue on that as well. Does anyone know how to report this so that they fix this issue? Looks like there aren't many people with long hair in Motorola's QA department.
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Old December 4th, 2009, 04:20 PM   #21 (permalink)
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I have dropped calls while connected to my car's bluetooth so proximity sensor was definately not an issue. My crappy razr out performed this droid in voice quality and reliability. To be honest, i use the droid for so much more to worry about the calling...sad but true. Interested in a fix though
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Old December 9th, 2009, 08:54 PM   #22 (permalink)
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Pamela, you got it spot on. This is a very frustrating problem. Something that Verizon/moto need to fix if they don't want people thinking that calls are being dropped on the device.

It is the issue with the proximity sensor. My wife has been cribbing about this issue since she got the phone. At one point she had to re-dial 8 times to finish a conversation because she accidentally ended the call with her cheek while the phone was pressed against her ear. I just could not reproduce the issue, cause I don't have long hair.

But I noticed that when she was speaking, with the phone held up against her ear, the screen would occasionally come on and she would accidentally mute or end the call.

We got a replacement phone and see the issue on that as well. Does anyone know how to report this so that they fix this issue? Looks like there aren't many people with long hair in Motorola's QA department.
I am having this exact same problem. I returned one Droid for it and have the problem with the second. I have hair over my ears some times, but have tried tucking it back and talking after reading several threads like this, and still have the problem. It drives me crazy - I'll be on a call and as soon as the other person goes, "What? What? I can't hear you." I know then that I will have to call the person back.

EVEN WORSE - when I go to call log and hit the icon to call the person, the phone often calls a totally different person!

Please post any other fixes or ideas you have!
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Old December 9th, 2009, 09:08 PM   #23 (permalink)
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Not sure if everyone uses this. But dial *228 and choose option 2 to update roaming capabilities. It helps if you travel a lot.
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Old December 20th, 2009, 03:37 PM   #24 (permalink)
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AAAAHHHHH!!!!!! I am sooooo tired of dropping calls and pressing buttons with my face during a call. I've tried everything there is to try and still the same issue. I am on my 5th Droid since 11/8!!!!! the people at my local Verizon are going to think I'm nuts if I swap out another. I don't want a different phone, I just want this one to work. So if anyone out there has any other suggestion I am more than happy to hear it. Thank you for listening to my rant

PS... Just got off the phone with Motorola Support and their suggestion: get a new one... GRR!!!
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Old December 20th, 2009, 04:12 PM   #25 (permalink)
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i swapped my phone and have had better luck with the new one. i have to make sure that the keypad is disabled during the call and try to keep my face away from the "swap" key. there should be a way to disable the "swap" display like you can do for the dial pad. i inadvertently hit the add call key and then it takes me to a new screen while i can hear the person i was talking to but they can no longer hear me. i have to end the "new call" and go back to the other screen before they hang up! ugh!
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Old December 20th, 2009, 05:10 PM   #26 (permalink)
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i got a force close earlier today when i went to call my job, it just errored and stopped dialing

anyone else get this?
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Old December 22nd, 2009, 10:36 AM   #27 (permalink)
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i posted a similar question:

first~ this has happened a few times~ after finishing a phone call, i go to hit the end button, and my screen stays black. ( i know that the screen has the sensor, so that is not the problem.) opening the phone and pressing keyboard keys, still a black screen.. pressing the power button, still a black screen .. hitting any of the 4 soft keys nothing happens (and there is no haptic feedback as normally get when pressing them..) i have to remove battery to fix the problem. anyone else with this issue?


second~ also happened a few times already~ mid phone call, the caller on other lnd suddenly cant hear me (by saying hello? hello? are you there?) so i pull phone away to see if i hit mute somehow by accident.. and rather than seeing the "in call" screen with the mute, bluetooth, speaker,end buttons,, i see the "just opened phone app" screen~ with the 1,2,3,4,5,6,7,8,9,0 buttons and green "call" button..
does this mean the call was dropped? then why can i hear the person saying "hello? hello?" where did my IN CALL screen go?? and why is this happening!?

and lets throw in there that sometimes callers say that they hear their echo when talking to me. (dont know if the update has fixed that.. its possible it may have.. because b4 update it was not EVERY call, just some.. so i have to make a few more calls b4 I consider it fixed)

~~~~

Im hoping this "hair theory" is true, because then it will reassure me that its not my phone just whacking out on me..

i wish there was a way to maunally blank out the screen, andbring it up again.. because personally, i dont like the phone touching my cheek, (which is why they created the sensor to blank out the screen) but it sound like of i dont have it right on my face, the sensor will turn the screen back on.. its a catch 22...

i'll have to make a few test calls today to check it out...

the other problem i have had tho, is that sometimes when i go to make a call, the stock phone app doesnt work! i press the blue phone button, my phone/contacts will pop up.. i choose a contact, or dial a number, but no calls go thru.. then a minute later, all the people i just tried calling all get called at once~ its like the phone froze and is taking its time to do it all once it catches up.! very frustrating.
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Old January 5th, 2010, 08:15 PM   #28 (permalink)
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Default NOT A DROPPED CALL but During call screen activates, hits 'ADD CALL' and mutes

This is exactly my issue. I figured it out in the parking lot of Verizon after going there twice in one day to report the issue - then went back in to show them what was happening. The phone comes on while I'm talking and somehow touches the "Add call" button and mutes my phone call or sometimes just starts calling other numbers. I can't do anything different to change this result - hold the phone farther away or closer or pressed against my face all results in the same issue. I wish I could just LOCK the screen while I'm in a call.
I have long hair too. It seems ridiculous that this isn't a known issue and it's not being resolved. I have to return my phone tomorrow (30 days up) or be stuck with it. Between this and the issue 1507 (Issue 1507 - android - Email app doesn't delete emails on POP3 server and doesn't mark them as read - Project Hosting on Google Code) I can't bare to keep this phone. I just don't have the patience for it.
PLEASE someone point us to how to find the issue if it has been reported so we can show Google/Motorola that the issue is URGENT and needs to be FIXED ASAP. I'd like to keep the phone but I want to know that a software update is going to resolve my two major show stopper issues!
Thanks,
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Old February 22nd, 2010, 11:11 PM   #29 (permalink)
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Quote:
Originally Posted by bonniep View Post
i swapped my phone and have had better luck with the new one. i have to make sure that the keypad is disabled during the call and try to keep my face away from the "swap" key. there should be a way to disable the "swap" display like you can do for the dial pad. i inadvertently hit the add call key and then it takes me to a new screen while i can hear the person i was talking to but they can no longer hear me. i have to end the "new call" and go back to the other screen before they hang up! ugh!



How do I disable the keypad during calls?
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Old February 23rd, 2010, 08:59 PM   #30 (permalink)
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Once a day I will lose a call. It is not a dropped call due to the network, as I don't hear the dropped call tone that Verizon provides. The call simply disappears, which leads me to believe it's the phone and not the network.
You are probably staying on network. Chances are that you are calling someone with an iphone or other equipment on ATT.

I find that about 1/2 of my calls to iphones drop, and my connection stays connected. I try to call them back and I get the voice mail... but can call other people.

Go figure, but YMMV!
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Old February 23rd, 2010, 11:04 PM   #31 (permalink)
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I'm on my 4th droid since Dec 9, not all for this issue but for this issue atleast once. They don't know why its happening...I don't know why its happening, we're just all lost.

I have another issue the little square on the back of my phone above the battery gets SUPER HOT while on the phone, like too hot to touch after about 20 minutes on the phone, anybody else experirience this?
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Old March 23rd, 2010, 08:40 PM   #32 (permalink)
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I've had my phone for a week and haven't been able to make one call without having to call back several times to finish the conversation. Just like everyone else, the person on the other end can't hear me and then there's a beep (I'm assuming the other person hanging up) and I have to call back.

I've noticed the last post on this thread was 2/10, just wondering if a fix has been found that somehow missed my phone.
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Old March 23rd, 2010, 09:25 PM   #33 (permalink)
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no fix; still happens to mine. not as often but a few times a week, very annoying. will not be keeping my droid past contract date......
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Old March 23rd, 2010, 10:33 PM   #34 (permalink)
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I just spent 45 mins on the phone with a Verizon Rep. After taking my phone back to factory settings and reactivating it, she determined my longest outgoing call lasted 53 seconds. She's shipping me a new Droid. If that doesn't work I'll go back to my Dare
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Old March 27th, 2010, 03:01 PM   #35 (permalink)
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this one of THE most annoying habits of the droid.

for everyone who gets the phone accidently muted/call goes to dialer screen:
if you QUICKLY go to your notification bar and select the call, it will take you back to the correct screen and unmute the phone for you. i have trained my wife to wait a minute if i suddenly go quiet, to give me a moment to do this. haha
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Old April 15th, 2010, 02:19 PM   #36 (permalink)
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For those of us that are getting dropped calls that were not before, the problem is not dropped calls. I just had Tech Support scan my area. It showed no dropped calls, but I was loosing calls. The problem appears to be the phone's touch screen. It's supposed to become deactivated when you bring it up to your ear, but it's not. At least not every time, even thought the screen goes black. The only cure may be to replace the phone and hope for a better Droid or get a different phone.
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Old April 22nd, 2010, 05:50 PM   #37 (permalink)
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I left at&t for this very reason and I hope that it can be fixed.....
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Old April 22nd, 2010, 09:04 PM   #38 (permalink)
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I discovered the problem. After combing many discussion boards and trial and error, I've discovered it's not a phone hardware or user error. It's a software issue. Please read and add your name to the list to get fixed.

Screen does not lock during phone call - sensor works - software issue - Google, please note and fix - Android Market Help
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Old April 23rd, 2010, 12:48 PM   #39 (permalink)
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Originally Posted by kelleraggie View Post
I discovered the problem. After combing many discussion boards and trial and error, I've discovered it's not a phone hardware or user error. It's a software issue. Please read and add your name to the list to get fixed.

Screen does not lock during phone call - sensor works - software issue - Google, please note and fix - Android Market Help
I posted and I hope it helps. This does seem to be a very old issue. I have had a ton of problems during calls. I've even had the auto dialer force close and couldn't get the call through for a period of time.

I use an app called Screen Suite and it has fixed the issue of the person on the other end not being able to hear me. It locks the phone like it's supposed to do, but there are other issues as well.
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Old May 26th, 2010, 10:19 AM   #40 (permalink)
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THIS IS DRIVING ME CRAZY!!! I am hanging up on people or muting them. This has happened with every Droid I have had. Yes, this phone has a lot of neat and helpful features through the ability to add apps, but first and foremost, it should be a phone in which you are able to make and finish a phone call.

I have long hair. After reading threads on here, I am always very careful of my phone placement in relation to my hair placement and I still have the hang ups/mutes. If long hair is the problem, are you telling me Motorola really didn't consider this in the design phase of the Droid? Were the developers only bald men, so this problem was not considered?

I am so frustrated by my lack of ability to use my phone as a phone, I want to get rid of the Droid. But what do I go to? I am long past my 30 days. Do I have to buy a new phone if I give them back my Droid?
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Old September 3rd, 2010, 12:16 PM   #41 (permalink)
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sorry to resurrect this old thread, but I just got the Droid X (2.1, not 2.2) and I can't make calls longer than 3-4 minutes. I can't even call tech support long enough to talk to someone!

I've had Verizon for 5 years and have never had this problem. I'm looking at my phone and the signal strength keeps changing between 1 and 3 bars ( with a no bar alert every 3-4 minutes). Because of this the phone's battery keeps running out - 6 minutes on the phone and a fully charged phone is down 10%. WTF!

Are there any known fixes?
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Old September 3rd, 2010, 04:09 PM   #42 (permalink)
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After spending a considerable amount of time with customer support, I did a factory reset and *228.

Now I get 3 or 4 bars (everyone else on has 4 bars) but at least I can make calls without dropping them every 3 mins!
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Old September 20th, 2010, 11:10 PM   #43 (permalink)
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I have Moto android 2.1 and I have dropped calls all the time. This is especially in my house which apparently is a fringe area (had to leave AT&T 3 years ago over this issue as well). Verizon was better for 6 months then progressively more and more problems with dropped calls and no bars. My wife has a cheap flip phone and is busy talking in the same house while I am unable to call out! I have done the *228 thing and called customer support (they claimed they fixed the problem). Yesterday I took it in and the rep did a hard reset (which scrambled my contacts and dumped half my apps) which did not fix the problem. I love everything about this phone except the phone! Thinking about upgrading to a Droid2 or X. I am reading that the 2 had some similar problems in the first release and X was not immune either. Has there been any progress with fixing the reception problems in either of these releases?
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Old October 31st, 2010, 06:12 PM   #44 (permalink)
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Default Droid 2 Drops

I have had Verizon for years and have NEVER had a problem with dropped calls until recenlty with my Droid 2. A couple of days ago, I had 3 drops on one 10 minute call. Since I use this for interviews, etc., this can't continue.
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Old November 12th, 2010, 02:55 PM   #45 (permalink)
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I have the Droid X and have been on Verizon for years and never experienced dropped calls until I got the Droid X. The calls just cut out and I see "call ended" on the screen. I thought it might be the sensor as well, but I was using the phone with my earpiece and the phone still just ended the call.
Verizon sent me another phone and I've had it for 2 days and had about 3 calls just end today. It's not a matter pressing "mute".
I have to think it's a problem with the phone.

Anyone else having those issues?
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Old December 13th, 2010, 03:50 PM   #46 (permalink)
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Originally Posted by yaabi View Post
Pamela, you got it spot on. This is a very frustrating problem. Something that Verizon/moto need to fix if they don't want people thinking that calls are being dropped on the device.

It is the issue with the proximity sensor. My wife has been cribbing about this issue since she got the phone. At one point she had to re-dial 8 times to finish a conversation because she accidentally ended the call with her cheek while the phone was pressed against her ear. I just could not reproduce the issue, cause I don't have long hair.

But I noticed that when she was speaking, with the phone held up against her ear, the screen would occasionally come on and she would accidentally mute or end the call.

We got a replacement phone and see the issue on that as well. Does anyone know how to report this so that they fix this issue? Looks like there aren't many people with long hair in Motorola's QA department.
You can forget about getting help from Motorola. I went all the way up to a supervisor who said that they only way they can identify or resolve issues is for you to send your phone in for repair - which is impossible for me as I do not have another phone nor do I have a LAN line. They simply do not stand behind their products and told me to talk to Verizon about a replacement phone. Verizon says they are not responsible for the equipment but merely provide the service. Sounds like a finger pointing play to me! Very frustrating!
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Old April 6th, 2011, 09:24 AM   #47 (permalink)
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I have verizon for over 7 years and never had a dropped call. I got my incredible about 2 years ago and never had a problem until about a month ago. I have had more dropped calls than ever. It is not a sensor issues because most of the time I am using the car bluetooth and nothing is touching the phone. I just lose the call and it says call disconnected on the screen. I am not sure why all of a sudden this is happening so if someone can shed some light on this issue it would be greatly appreciated.
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Old October 25th, 2011, 07:26 AM   #48 (permalink)
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Angry Phone silently drop's from network

Phone: Samsung Galaxy S II.
ISP: Saunalahti.

Looks like this* is a common problem.
It's really annoying since you don't know if someone is calling you since there is no trace of the missed calls.

* Phone drops out of the newer 3G network (in order to connect to the older/slower GSM network) without connecting back to the 3G network afterwards.
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Old December 17th, 2011, 11:13 PM   #49 (permalink)
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My Motorola Droid, 2.2.3, drops calls all of the time. It has done this since I purchased it about a year and a half ago. About 6 months ago, I took it to Verizon to see if they could do something, and they had to wipe the memory and start from factory settings to try to fix it. I was also told to turn it off and back on at least once a week to reset everything. I continue to have calls dropped. I know I don't get great reception where I live, but my cheap phone that I owned before my droid never dropped my calls, even when I had a weak signal.
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