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Old November 23rd, 2009, 05:39 PM   #1 (permalink)
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Default How to replace cracked screen on Droid ?

Anyone have any suggestions on how to acquire a replacement screen for the Droid? I have found one company : portatronics.com who will repair the phone if you send it in. Looked for a DIY video on Utube but to no avail...hmmm...it's just a hairline crack in the upper corner from a drop but i can see it getting worse in the future. Ofcourse I didn't buy insurance!

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Old November 23rd, 2009, 06:08 PM   #2 (permalink)
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The only place that I know would have them is this:
Cellular Nationwide Network - 3G, Sony, Panasonic, LG, SonyEricsson, Nokia, Tools, BlackBerry,

But they still don't carry them but most likely will pretty soon.
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Old November 23rd, 2009, 11:26 PM   #3 (permalink)
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If you can make a call on the phone dial 611 and buy the insurance. You can add insurance to a phone if you can make a call with it.
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Old November 24th, 2009, 03:41 PM   #4 (permalink)
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Originally Posted by bthoward View Post
If you can make a call on the phone dial 611 and buy the insurance. You can add insurance to a phone if you can make a call with it.
Seriously? I did not know that.
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Old November 24th, 2009, 03:48 PM   #5 (permalink)
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Seriously? I did not know that.
Me either, and that's really nice to know just in case for future reference!
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Old November 24th, 2009, 05:00 PM   #6 (permalink)
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If you can make a call on the phone dial 611 and buy the insurance. You can add insurance to a phone if you can make a call with it.
I thought it had to be within 30 days of purchase.
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Old November 24th, 2009, 06:40 PM   #7 (permalink)
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I thought it had to be within 30 days of purchase.
I've added and subtracted it w/o it being w/in 30 days. Technically VZW isn't providing the insurance Asurion is... So they are the ones providing the rules...

I just called VZW to verify for you guys and yes it does appear that as long as you are w/in 30 days you can add it. Thats a new rule to me. Even lamer they are charging more money to insure the Droid than they do all other phones. Stupid!
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Old November 24th, 2009, 10:08 PM   #8 (permalink)
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Not only are they charging more, but the replacement fee is also up.

back in the day I paid a mere $35 for a replacement phone. When I first started considering the DROID I heard it was $50 - but when I contacted VZW they said it was more like ~$80....
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Old November 25th, 2009, 12:04 AM   #9 (permalink)
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I thought it had to be within 30 days of purchase.
Didn't the Droid just come out, less than thirty days now?
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Old November 25th, 2009, 12:28 AM   #10 (permalink)
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Originally Posted by CookieMomster View Post
Didn't the Droid just come out, less than thirty days now?
Yes, it was released on 11/06/2009.



I pay $6 a month for the Verizon/Asurion insurance and it has an $89 deductable. All "advanced devices" go by these rates , not just the Droid
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Old November 25th, 2009, 05:18 PM   #11 (permalink)
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Talking ....

Waiting to hear back from Portatronics to see if oem faceplate specs are right---so sending it to them is option @ 59.00 + shipping + 25.00 kit. Be nice (but risky yes) to find a diy video with correct (RadiosHaK) tools needed. Save on labor--oops! Thanks sho95 for link...
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Old November 25th, 2009, 06:12 PM   #12 (permalink)
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correct (RadiosHaK) tools needed
Radioshack doesn't sell correct ANYTHING.
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Old November 26th, 2009, 02:05 PM   #13 (permalink)
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The "radioshak" was meant to be a misnomer for : whatever shop I can find the necessary tools !
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Old November 26th, 2009, 07:23 PM   #14 (permalink)
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Honestly, I've been a verizon customer for 10 years and would never pay for insurance to replace a phone that is still under warranty. Ive done this before, and I would suggest it: Call Verizon and complain about the phone. Make something up about it not working. I always say it gets really hot sometimes when using GPS and the screen stops responding. This will only work if its a small hairline crack, if its any bigger than they will probably send the phone back to you because of damage. I've done this with previous phones when they start to get a lot of wear and tear.
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Old November 26th, 2009, 09:37 PM   #15 (permalink)
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Hmmmm....thats interesting...have to put that one in the think tank...it's def. a hairline crack so... You've really got me pondering this one. Thanks MustangChris04.
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Old December 3rd, 2009, 08:42 AM   #16 (permalink)
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Hey everyone,
I had a blackberry storm 1 with asurion coverage. The phone bricked itself. I went into the store (had all the paperwork and reciepts etc, but nothing was needed) The guy pulled up my account, took my phone (nothing could be pulled off of it) and swapped it out for a brand new one. I didnt have to pay a single cent on it!

Just my experience,
Ben

zootsuit222,
Just go into your nearest store, and tell them that whenever you are trying to make a call, your phone screen will shut off and become non responsive MOST OF THE TIME. They will hopefully replace your phone for no charge. I would suggest you purchase the asurion coverage though. well worth the money for what it covers.
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Old December 9th, 2009, 08:51 PM   #17 (permalink)
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Quote:
Originally Posted by bthoward View Post
I've added and subtracted it w/o it being w/in 30 days. Technically VZW isn't providing the insurance Asurion is... So they are the ones providing the rules...

I just called VZW to verify for you guys and yes it does appear that as long as you are w/in 30 days you can add it. Thats a new rule to me. Even lamer they are charging more money to insure the Droid than they do all other phones. Stupid!
Um, I think it costs more to insure a BMW than a Honda Civic. Their exposure is twice as much. The deductible for a non-smart phone is $50. It's $89 for smart phones. It isn't stupid. If you think it's too much, don't buy it.

Let's see, you think it's OK for you to commit fraud, but it isn't OK for Asurion to determine the price of the service they offer? Get a life.
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Old December 11th, 2009, 02:38 AM   #18 (permalink)
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6 bucks a month plus 89 bucks if you need a replacement isnt that bad if you do the math guys... the droid cost 550 retail... the your winning unless you wait a full 24 months then get a replacement... which even then your still under(not by much) the retail cost of the device...


P.S.
The insurance is more expensive on ALL data devices not just the droid...
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Old December 11th, 2009, 11:03 AM   #19 (permalink)
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Originally Posted by zootsuit222 View Post
Anyone have any suggestions on how to acquire a replacement screen for the Droid? I have found one company : portatronics.com who will repair the phone if you send it in. Looked for a DIY video on Utube but to no avail...hmmm...it's just a hairline crack in the upper corner from a drop but i can see it getting worse in the future. Ofcourse I didn't buy insurance!
I'm considering picking up a Droid in January. I am a little concerned because the screen is so large. Has anyone else had problems with a cracked screen? How much abuse will it take? I don't intend to go throwing it around, but drops do happen.
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Old December 12th, 2009, 01:18 AM   #20 (permalink)
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Very sensitive screen--I would say easily prone to cracks---definitely invest in a case or go for the insurance. Still waiting for an all in one replacement kit !!
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Old December 29th, 2009, 05:53 AM   #21 (permalink)
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As an FYI, I dropped my phone yesterday and completely shattered the screen. I don't have insurance on the phone and was outside the 30 day period so they wouldn't let me add it. The phone still works fine so I brought it to Verizon hoping they could fix it. They said they couldn't but are sending me a replacement phone for $50.

I'm not sure how I got a replacement with no insurance for less than the deductible if I did have insurance. Maybe they screwed up but this isn't the first time I've heard of them doing this. Maybe it's because the rest of the phone was fine and only the screen was damaged?

The replacement phone is probably a return or refurb but that's fine. I'm just happy I don't have to pay full retail for a new one.
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Old December 29th, 2009, 09:00 AM   #22 (permalink)
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Default About rampant consumer fraud...

Frykman, is it insurance you sell, or high horses? (lol... just a lil' joke. )
This is at least the second time I've seen you go all Cap'n Morality in a thread. Listen, people don't have to answer to you and they're not gonna. You're not going to change anyone's mind about this kind of behavior. You ranted on & on in a senseless, monotonous and futile battle with someone in another thread, and all for what? You simply can't change someone with an ingrained sense of entitlement and ability to justify nearly any fraudulent activity against a large corporation. Given that the collective moral compass of this culture definitely points more than a tad left of straight, I think your rants & personal attacks do nothing more than raise your own blood pressure needlessly. Maybe you or I couldn't ever bring ourselves to outright lie to get a replacement phone, but for each of us there are 7 or 8 or 28 who can. And they will! (Always.)
Where do you (personally) draw the line? Rooting phones and screwing with the software in itself is fraud. Sending a bricked phone in for a replacement most certainly is. That and "uh-oh, I dropped/bricked my phone. Time to screw Verizon..." pretty much makes up about 60% of the content of this forum.
By no means am I saying that because everybody does it, it's somehow acceptable. But I think you rant about the wrong issue. Ultimately, fraud always gets paid for. The business world is usually a step ahead and implements policies that allow for this extra burden. If you're gonna be pissy about it, you should be bitching that fraud gets paid for by honest consumers like you & me, just like we pay too much taxes to support lazy scumbags who milk the system. But ya gotta stop with the Morality Police BS because it makes you come off like you're too damned holy, and these guys really don't care. -Neither do the schleps that work the counter at Verizon for 12 bucks an hour, either. The problem is systemic.

Just my 2 cents, (cause you do give yours) and I'm not sparring with you. It's all I'm gonna say.
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Old July 14th, 2010, 06:31 PM   #23 (permalink)
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If you can make a call on the phone dial 611 and buy the insurance. You can add insurance to a phone if you can make a call with it.
i dropped my phone and had the insurance.they want $89 to replace what good is the insurance. i have been paying insurance for two and a half years. now that i need to use it they want more money. i am so mad that i will pay to get out of contract before i give verizon another dime!
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Old September 2nd, 2010, 05:21 PM   #24 (permalink)
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I personally never get insurance for my phones for two reasons:

1) They wouldn't offer the insurance if it was a good deal or they would lose money.

2) The majority of people are never going to break/lose their phone and those that do are probably going to end up paying more in insurance premiums and deductible than the phone is worth.

That said, an $89 deductible isn't a terrible deal since the phone costs about $500 to replace brand new or $200+ for a used one on Ebay.

As to getting a cracked screen fixed, the original question, there are a few options available:

1) If you have the insurance, do that. It's the best option. If you don't have insurance...

2) Buy a used phone on Ebay for about $220. This is the most expensive option but definitely the easiest.

3) Buy the screen on Ebay and replace it yourself. The parts currently run anywhere from $40-$80 depending on where they come from (China or US). As someone who fixes these phones, I can tell you that you should only try this if you're pretty good around electronics. It's one of the tougher repairs I've ever seen to do: Lots of screws, plenty of adhesive, some tricky connectors, and one very fragile ribbon cable. Here's a video of the repair: YouTube video.
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Old September 7th, 2010, 11:29 PM   #25 (permalink)
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I called Motorola and they fix cracked screens for $75 without insurance!!!!


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Originally Posted by zootsuit222 View Post
Anyone have any suggestions on how to acquire a replacement screen for the Droid? I have found one company : portatronics.com who will repair the phone if you send it in. Looked for a DIY video on Utube but to no avail...hmmm...it's just a hairline crack in the upper corner from a drop but i can see it getting worse in the future. Ofcourse I didn't buy insurance!
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Old September 7th, 2010, 11:31 PM   #26 (permalink)
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Motorola repairs them for $75.

Quote:
Originally Posted by jetcitydevices View Post
I personally never get insurance for my phones for two reasons:

1) They wouldn't offer the insurance if it was a good deal or they would lose money.

2) The majority of people are never going to break/lose their phone and those that do are probably going to end up paying more in insurance premiums and deductible than the phone is worth.

That said, an $89 deductible isn't a terrible deal since the phone costs about $500 to replace brand new or $200+ for a used one on Ebay.

As to getting a cracked screen fixed, the original question, there are a few options available:

1) If you have the insurance, do that. It's the best option. If you don't have insurance...

2) Buy a used phone on Ebay for about $220. This is the most expensive option but definitely the easiest.

3) Buy the screen on Ebay and replace it yourself. The parts currently run anywhere from $40-$80 depending on where they come from (China or US). As someone who fixes these phones, I can tell you that you should only try this if you're pretty good around electronics. It's one of the tougher repairs I've ever seen to do: Lots of screws, plenty of adhesive, some tricky connectors, and one very fragile ribbon cable. Here's a video of the repair: YouTube video.

4) Lastly, you can have a professional repair service repair it for you. In the spirit of full disclosure, I'll tell you that I run a company that does Droid repairs. However, a quick Google search may reveal some other companies as well. We charge $120 to do the repair and it takes about a week from the time you mail it until you get it back. It's not as cheap as the do-it-yourself option but its a lot safer and definitely cheaper than going the new phone route.
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Old September 15th, 2010, 05:40 PM   #27 (permalink)
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blade8202...could you give more info who did you call whats the policy thanks!
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Old September 24th, 2010, 02:26 PM   #28 (permalink)
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yeah, lets hear about the Motorola deal! I dropped my phone from 2 ft onto a crushed gravel parking area just last night and the top L corner cracked. It affects only a small portion of the screen, and the LCD below the glass is not damaged.

Will the capacitive screen work if I place a small sheet of properly shaped plex over it?
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Old October 5th, 2010, 07:23 PM   #29 (permalink)
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Originally Posted by zootsuit222 View Post
Anyone have any suggestions on how to acquire a replacement screen for the Droid? I have found one company : portatronics.com who will repair the phone if you send it in. Looked for a DIY video on Utube but to no avail...hmmm...it's just a hairline crack in the upper corner from a drop but i can see it getting worse in the future. Ofcourse I didn't buy insurance!

most of the other phones when dropped the screens do not crack. So Maybe verizon should be responsible when there are alot that seem to do so when dropped.
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Old November 1st, 2010, 01:04 PM   #30 (permalink)
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most of the other phones when dropped the screens do not crack. So Maybe verizon should be responsible when there are alot that seem to do so when dropped.
< Rant >
Yes exactly, who would have thought glass would crack when dropped on a hard surface?!? pfft, what a crazy concept.

Wait let me get this straight... you want a company... that has nothing to do with how or who built the phone, be responsible, because you don't know how to take care of the phone and not drop it? Honestly, PLEASE tell me you are joking? And iPhones are known to crack from the SLIGHTEST drop. (And yes I do know, I repair them daily, cool phone, terribly built. Not very durable.) Have dropped my droid MANY times, never a crack in the screen. I constantly leave it on my lap in the car (cause every guy loves their junk vibrated when they get a call, text.) and I'll forget and go to get out of said car and WHAM! Phone smacks the ground... still never a crack in the screen. You do know these things don't double as a blacksmith iron right? Plastic, aluminum, glass... all very breakable.

When it comes down to it... it's your fault.. either buy the insurance, buy a new phone, or pay to have the screen fix/fix it yourself. and you guys sit there and compare the $6 a month to the price you dished out to get the phone, apperently dont realize thats not what the phone costs. They give you the phone for a VERY low price because they make the rest of the money back on your contract term. hence why you have 2year contracts, and early term fees. The actually price of the Droid 2 phone is about $600 (thats the one i have so used it as a baseline). so, $6 a month for 24months = $144 in insurance for a $600 phone... seems worth it to me? And i state this becasue if you go to any mobile company and say, I'm a ****** and broke my phone, i am too cheep to buy the insurance, can i get a new phone free? they are going to change you full retail price for a phone which ranges $500-$600. Ebay your looking about the same price, just make sure it doesnt come from Yeman. < /Rant >
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Old November 1st, 2010, 08:08 PM   #31 (permalink)
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a few replacement services available. Just found one and confirmed...
Cell Phone Repair & Ipod Repair Phoenix, Iphone Repair Service, Blackberry Repair, Playstation 3 Repair, Xbox 360 Repair | Inspect-Ur Gadget
$84.95 to repair that which includes parts, labor and a 90 day warranty. Typical repair time is 24 hours from when we receive it until it's back in the mail to you!
Just pack it and ship it for repairs. I haven't had the work done yet, but will!
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Old March 13th, 2011, 05:28 PM   #32 (permalink)
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Just wanted to give an update on Motorola fixing the screen. I contacted them today and it is $110 for them to replace the screen and 5-7 days to get it back.
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Old March 25th, 2011, 03:58 AM   #33 (permalink)
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Notsure Driod insurance

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If you can make a call on the phone dial 611 and buy the insurance. You can add insurance to a phone if you can make a call with it.
Unfortunately, not fully correct....sorry Depends on what company you bought your phone through. Fought with the company for an hour! I have had my phone for 2 weeks and nothing is wrong with it. The store that I got the phone from did not give me the insurance that I thought I was getting. They are telling me that I cannot add insurance after I have already activated the phone! This company is horrible!

Personally I love the Droid! But they shouldnt sell thier products to horrible company's, such as the one who is treating me this way.

Thank you for taking my ventage guys
<3 Mary
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Old July 16th, 2011, 10:32 PM   #34 (permalink)
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Default alternate way to get to the screen.

that is a lot of parts
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Old October 23rd, 2011, 04:51 PM   #35 (permalink)
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Hey guys, I also had a similair problem except for much worse. The screen is nearly shattered but the phone works perfectly fine and is 90% still visible. I have the 3 month warranty and its an EVO shift. Would the warranty cover me dropping it? Or do I have to buy a new one? is there any way to get the screen repaired?
SAYiWONT FEAR is offline  
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Old June 9th, 2012, 10:27 AM   #36 (permalink)
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I have a link to where you can get replacements screens reasonable, but I am not allowed to post it here because I am new....

If you are interested, just let me know and I will be happy to pass it on!

D
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Old September 25th, 2012, 05:02 PM   #37 (permalink)
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Quote:
Originally Posted by ddbelle View Post
I have a link to where you can get replacements screens reasonable, but I am not allowed to post it here because I am new....

If you are interested, just let me know and I will be happy to pass it on!

D
Same here, though I'd like to see the link, could you PM it to me?
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