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Old December 10th, 2009, 07:02 AM   #1 (permalink)
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Default Droid Poor Call Quality

Since buying the Droid I've had issues with my call quality. People that I talk to complain that I sound muffled. I took it to Verizon a couple of weeks ago and they did a *2 something and it worked. Now it is muffled again.
I was hoping the update would fix this issue, but it did not. (2.0.1)

The problem is, I do not call myself very often , so I do not know it is happening until someone keeps telling me to speak up.

Call Quality should be the a given on a telephone. You think!

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Old December 10th, 2009, 07:21 AM   #2 (permalink)
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I'm having the exact same problem. With mine, I get a LOT of echo issues on the other end. Whoever I am talking to complains about repeated echos. I tried altering some voice privacy setting and dialing *228 ?? and it didn't help. I saw the update was supposed to fix the echo issue, so we'll see as I just downloaded it this morning.

Also, another big problem I have is when I try to talk in bed. At night, when I'm laying down I talk a lot. I came from ATT and had no problems. Now with my Droid, people tell me they can't hear me when I'm laying down. I actually have to set up for the phone not to be distorted. Anyone seen that?
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Old December 10th, 2009, 07:36 AM   #3 (permalink)
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Having the same issue here have not tried *228 yet
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Old December 10th, 2009, 07:47 AM   #4 (permalink)
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just started experiencing quality and dropped calls after the 2.0.1 update...
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Old December 10th, 2009, 07:56 AM   #5 (permalink)
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I get serious echo issues with speaker phone and the people on the other end say i sound muffled if not on speaker phone
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Old December 10th, 2009, 07:58 AM   #6 (permalink)
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Quote:
Originally Posted by gonzoguy24 View Post
I get serious echo issues with speaker phone and the people on the other end say i sound muffled if not on speaker phone
Have you tried turning speaker phone on and then off again to see if it improves the sound? I know that is not something that should be a permanent fix but I have seen that mentioned on this board. If it does work, it might isolate what the problem is for a more permanent fix.
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Old December 10th, 2009, 08:00 AM   #7 (permalink)
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Barb...lol we are discussing in two threads but anyways. I have tried this. I have turned speaker on and off and I have also hung up and tried calling again. This led to some major frustration with my gf on the phone
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Old December 10th, 2009, 08:05 AM   #8 (permalink)
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Quote:
Originally Posted by gonzoguy24 View Post
I get serious echo issues with speaker phone and the people on the other end say i sound muffled if not on speaker phone
I had a similar issue prior to the update, since the update I haven't noticed this at all...but I would trade back to echoing to rid myself of horrid reception quality...
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Old December 10th, 2009, 08:40 AM   #9 (permalink)
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Thumbs up call quality

Long time reader, first time poster...

I purchased my droid the first day and was totally in love with it. Unfortunately, my girlfriend was not as impressed as I was. She used to complain (frequently! ) about my voice sounding muffled on the phone. I was desperate to find a solution and I found it in the thread below. I changed the vocode setting to EVRC-B and she immediately noticed the difference in voice quality. She has not made any negative comments about voice quality in weeks!

I would suggest reading the entire thread so that you are aware of the potential implications associated with changing the vocode settings.

https://supportforums.motorola.com/thread/17480?start=0&tstart=0

Good luck!
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Old December 10th, 2009, 09:47 AM   #10 (permalink)
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You know, it could be the OTHER person's phone. Just because you sound muffled to the person you're calling, doesn't mean that your phone is at fault. And just because they hear echoes doesn't mean that your phone is causing it. I think we might be too quick to blame the DROID for the problems the people who are receiving calls are saying.
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Old December 10th, 2009, 09:51 AM   #11 (permalink)
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I do not want to go into the phone and change that setting. And as for the other person's phone. My girlfriend is using the LG Dare. And on my previous droid there was no problem. Also, on my blackberry there was no problem. This is why I think the problem is the droid's mic
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Old December 10th, 2009, 09:55 AM   #12 (permalink)
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One of the posters in that DROID forum said that if you're in a locale that supports EVRC-B, then the phone will switch to that automatically, but will default to EVRC in locales that don't support B. So, why switch?
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Old December 10th, 2009, 09:58 AM   #13 (permalink)
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good point. I am not messing with it .
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Old December 10th, 2009, 10:29 AM   #14 (permalink)
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Some people are fanboys of networks...it's just not iPhone users. Verizon may have (by far) the largest data network in the U.S., but their call quality has never been the greatest. It varies so much between areas that it's not something you can really measure as a network whole.

My area has always had pathetic Verizon call quality. I used to notice that the people I called who had Verizon sounded awful, anyone else sounded fine. Now that I'm on Verizon, I've noticed that the people I call who are on Verizon sound just fine, but everybody on another network says I sound awful compared to my Razr2 on Tmobile.

It's a tradeoff...I use the internet more in one day on my phone that I do on phone calls all month...and Verizon is the ONLY network I can get 3g (or any usable mobile internet service) in my area.
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Old December 10th, 2009, 10:33 AM   #15 (permalink)
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To me my my issue does not seem to have anything to do with the network. I think it is the hardware...the mic that is. Thanks for the reply though
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Old December 10th, 2009, 10:35 AM   #16 (permalink)
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Mine has a static like issue, I was told the update would help.

I have not tried it yet, but if it doesn't, I don't know what to do.
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Old December 10th, 2009, 10:52 AM   #17 (permalink)
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Quote:
Originally Posted by gonzoguy24 View Post
I do not want to go into the phone and change that setting. And as for the other person's phone. My girlfriend is using the LG Dare. And on my previous droid there was no problem. Also, on my blackberry there was no problem. This is why I think the problem is the droid's mic

What you're saying is "I don't want to use a known solution, I don't want to fix my phone".

It's stupid easy to change the setting. It took me 30 seconds. If you don't want to try it, then your right to complain ends here.
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Old December 10th, 2009, 07:16 PM   #18 (permalink)
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I have tried everything mentioned here and more. I know it is not the other persons phone because I can call my office and home voice mail and listen to it.
It is a hardware problem of the phone.

The only thing that seems to fix it for me was doing the *228 thing.

That works every time but does not last.

I have been told by several posters that it should not do anything to solve the problem.

I just want a permanent solution.
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Old January 8th, 2010, 08:31 AM   #19 (permalink)
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i just switched mine to EVRC-B and my sound quality is SOOOOOOOOOOOOO much better!!!
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Old January 10th, 2010, 01:41 AM   #20 (permalink)
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just got the phone. first was asked by my brother if something was in my mouth becus i sounded like i had novakane put in , then my mom asked me what was in my mouth and then i thought about reading about this problem, a replacement will fix this or no? if not thats pretty shitty ;\
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Old January 10th, 2010, 10:16 AM   #21 (permalink)
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Default Outbound Call quality is poor

I am really frustrated. I have struggled with 3 different Droids and Verizon is sending me a FOURTH! everyone I call tells me I sound muffled or that I am talking from inside a box. Inbound call quality is superb, as is the speaker in the unit (listening to Pandora, calls, etc.)

I have performed every one of the tips & tricks listed on various forums to see if I can improve the outbound call quality, but nothing has worked satisfactorily. I have found that the best results are with a BT headset. Second would be speakerphone/handsfree mode. But handset-to-ear mode is absolutely the worst.

If you check this forum; https://supportforums.motorola.com/thread/16215?start=450&tstart=0, you'll see that over 52,000 people have viewed the thread discussing the poor outbound call quality. I really hope Verizon/Google/Motorola figure this out.
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Old January 10th, 2010, 10:44 AM   #22 (permalink)
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Originally Posted by Droidaloid View Post
I am really frustrated. I have struggled with 3 different Droids and Verizon is sending me a FOURTH! everyone I call tells me I sound muffled or that I am talking from inside a box. Inbound call quality is superb, as is the speaker in the unit (listening to Pandora, calls, etc.)
I hope after this fourth one you see the writing on the wall and call it quits with this phone. Can you call someone with skype and have them record it so we can hear this?

It does no good for us to hear you have sound problems we can't hear.
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Old January 10th, 2010, 11:24 AM   #23 (permalink)
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odd thing happened this morning... after being upset last night about the quality of the phone i was gettin someone stopped by and we did a test by switching phones and both talking into eachothers and such.. for some reason it doesn't sound like anythings wrong. i mean it's not 100% perfect but i didn't expect that, but for all purposes, it was very clear.

i dont know what could have caused this change overnight except maybe i had just gotten the phone and by using it for a bit and powering down and back up once it had gotten fixed? or maybe, it was the -1 temps we had here in chicago last night that caused the phone to get cold while outside and when i talked on it in my car it sounded different because of the extreme cold. either way, im happy with the sound quality now but verizon did tell me if i ran into anything like this problem to bring it in and swap it, so i am going to call them and ask them what i should do. just to be safe i may swap it once and then i can finally get down to customizing the phone
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Old January 10th, 2010, 11:25 AM   #24 (permalink)
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Originally Posted by discohornet View Post
I hope after this fourth one you see the writing on the wall and call it quits with this phone. Can you call someone with skype and have them record it so we can hear this?

It does no good for us to hear you have sound problems we can't hear.
No. I think there is too much subjectivity (as I see many others who post that they have no issues at all, and yet others who claim it is mild to moderate ) and too many uncontrollable variables in trying a recording via Skype. Many posts on other forums indicate that users realize the outbound sound is problematic, but that they like the other features on the phone too much to relinquish it. I and many other posters to "poor quality" threads in the forums, intended to use the phone for business where we are (were) heavy voice call users.

My intent in posting on this forum was as a cautionary note that the Droid, on Verizon, so far (2 months and 3 units later) has been ineffective for making calls. And that those who might choose the phone ought to be wary with respect to this aspect of the phone's performance. Certainly this is my opinion, but if I had waited to purchase the phone a month later than I did, and saw all the messages and threads relating to the poor call quality, I would have paused and tested the phone more vigorously in the Verizon store before purchasing it.

I am new to "smartphones" ( i have used many cell phones for many years, most recently a Blackberry 8800 series) but I expected much better call quality based on my past experiences.
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Old March 18th, 2010, 02:57 PM   #25 (permalink)
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Here’s my Droid problem. My wife has the droid (2 months old), every time I call her the phone works backwards. Example: muffled regular phone conversation, she turns on the speaker phone and it becomes crystal clear, back to regular and muffled again. I can’t handle it , please help. I guess the droid does everything but clear phone conversations!!!
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Old March 22nd, 2010, 06:35 PM   #26 (permalink)
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Default Call Static

Hello
i get alot of Static and pooping sound since the update 2.0.1
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Old June 3rd, 2010, 07:36 AM   #27 (permalink)
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Default A solution has been found

https://supportforums.motorola.com/message/163406#163406
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Old July 6th, 2010, 06:44 AM   #28 (permalink)
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My issue is not that kind of quality. Where I live I have terrible reception. My son and husband can sit at the kitchen table and make calls (Verizon also, my husband has an antique old EnV2) and their reception is perfect, i cant' even make a call from the house. I have to drive down the road a couple miles to make a call. Verizon has sent me my 3rd Droid and I am ready to go buy a phone outright. Does anyone else have this problem?
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Old July 23rd, 2010, 09:02 AM   #29 (permalink)
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GOOD NEWS I HAVE FOUND THE SOLUTION.
thanks to another online forum.
https://supportforums.motorola.com/message/163406#163406

My wife has taken back her phone 4 times now to the store and got another brand new phone and nothing fixed it. This is because all the phones at that store came from the same batch or date manufactured.
Some dates are effected while others are not.

The problem is with the Noise Cancelation Device.
On the back at the top of the phone, above the camera is a little rubber strip cover. This is glued in place but with a thin knife you can easily and carefully remove this.
Behind it is a little metal strip that looks like the strip inside of a bus fuse. This strip spans across a little hole. This is the Noise Cancelation Device. This metal strip vibrates with background noise and tells the phone to cancel it out. The problem is some of them are too sensitive and cancel out your own voice.

The solution is to take a small piece of paper and push it under that metal strip in the hole so that it pushes slightly on the metal strip. This will stop it from being able to vibrate, thus deactivating the Noise Cancelation Device.

You may now here some background noise as if you were on a phone without this feature but you should hear the voice perfectly clear. I just did this this morning and it works perfectly.

Warning. This is probably technically a breach of your warranty. That is the reason for the paper instead of just taking out the metal strip. You can remove the paper before sending the phone in for service or replacement and no one will ever know that you messed with it.

Customer Service and Tech Support from Verizon or Motorolla will not give you any help. They will only replace your phone, and if it is past 30 days they will only give you a refurbished phone. This MAY solve your problem if the phone they give you is from a batch that works, or it may not. But they will not tell you how to fix it, cause they dont want you playing with it, and they wont fix it in the store because then they cant get their money back from motorolla either if they mess it up.

The real problem is that they have not communicated to the CSRs that this is the issue, and only have told them to replace the phone. When you have got 4 phones all with the same problem, the CSRs like anyone else with common sense come to the conclusion that it cant be the hardware and then they have no solution for you.

Verizon and Motorolla need to recall all phones from these batches and anyone who is having this problem should be send a pretested phone from a good batch. OR they should simply release a patch that disables the Noise Reduction Software. Until then a tiny little piece of paper will work.

They were 1.5 hours away from me mailing this back in and going to US Cellular. Good luck everyone.
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Old July 24th, 2010, 11:02 PM   #30 (permalink)
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I just posted the link you posted in the private Motorola Forum where the VCQ issue is being studied. Maybe that will get some Motorola folks off of their rumps to start investigating....
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Old July 28th, 2010, 08:26 PM   #31 (permalink)
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I have the exact problem with mine as does my husband it is very annoying especially since my hubby is out of town when he calls I can barley hear him cause it is so muffled. I have done the EVRC-B and it worked at first but I notice it isn't working again ugh as much as you pay per month it seems they would be sure that these phones work great.
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Old July 30th, 2010, 09:56 PM   #32 (permalink)
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Angie - remove the codec change on both phones or enable it on both - but I ma in a private forum (invite only, sorry) at the Motorola forums dealing with this very issue, and one of the testers has seen that the problem gets noticeably worse for unrooted / non-overclocked phones is both voice privacy and the EvDo rev. B codec are in use.

Check both of those and see if they may be contributing to the problem - you may not get it perfect, but at least it may help diminish the problem enough to where you can have a decent conversation between the two of you.
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