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Old September 1st, 2010, 07:15 AM   #1 (permalink)
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Default 3G Signal dropping constantly-Help!

I'm on my third 'X'. Both returns have been for the identical reason. 3G drops seemingly at random and then hangs on 1x for 'x' amount of time before it reverts back. Yes I can manually kick start the thing by going into airplane mode but this is ridiculous. I've tried all the other band-aid approaches; hard reset, *228/1, *228/2, etc. Nothing fixes the problem. This happens way to often to be considered a fluke. I can not afford to have this happen while in navigation mode as it renders that function useless.

I really need to know from someone this in fact is A) identified and B) being addressed by Moto and/or VZW. If I can't I'm afraid I will have to return this and leave VZW. It's too bad as the phone is perfect except for this very annoying bug. Does anyone have solid information on this? Thanks in advance.

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Old September 1st, 2010, 07:50 AM   #2 (permalink)
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This happens on mine. I think it is hardware issue. I can have my X sitting next to my friends droid and he is on 3G and I am on 1x. We are on the 34th floor in downtown Denver, but it shouldn't matter. Why does he get one signal and I get another?
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Old September 1st, 2010, 07:55 AM   #3 (permalink)
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I assume this is a baseband issue. Fixed with Froyo is the question..?
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Old September 1st, 2010, 07:56 AM   #4 (permalink)
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Sorry, duplicate post.
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Old September 1st, 2010, 09:12 AM   #5 (permalink)
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Quote:
Originally Posted by dequardo View Post
I assume this is a baseband issue. Fixed with Froyo is the question..?

It's better with the leaked froyo. but still not perfect.
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Old September 2nd, 2010, 07:03 AM   #6 (permalink)
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I'LL SHOUT IT OUT. MOTO WHY CAN'T WE GET A RESPONSE ON THIS??????

I'll give you my theory. They know this is totally messed up and are afraid to acknowledge. Go ahead and prove me wrong MOTO by contacting me and showing me how to resolve the issue on my phone. I'm all ears.
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Old September 2nd, 2010, 07:55 AM   #7 (permalink)
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3rd phone and same issue? sounds fishy to me, is it happening in the same location like when your sitting home? i would ask verizon to check their antennaes to make sure they dont have a faulty one losing power
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Old September 2nd, 2010, 08:08 AM   #8 (permalink)
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All different locations, inside and outside. All areas in strong data signal area per their maps (Metro Milwaukee). Next idea?
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Old September 2nd, 2010, 08:08 AM   #9 (permalink)
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All VZW will tell you is that their towers aren't the problem. After all they do have a repuatation to uphold with the best coverage anywhere.

As for your problem to see if it is just your phone you might go to Radio Shack where they have signal boosters for your phone and ask if you could use one. If it helps your signal then its the equip, so keep getting a new one until you get a good one.

If it doesn't help then it is a software problem and you really can't do much about it until you get an update.

Either way are you able to make and receive calls still? If so i would just ignore the bars and go on with life.
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Old September 2nd, 2010, 09:11 AM   #10 (permalink)
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Make and receive calls? Yes. If I wanted a free/feature phone I would have bought one. Sheesh, I'm paying $30/ month for data. I d@mn well better get 3G access.
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Old September 2nd, 2010, 10:04 AM   #11 (permalink)
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I'm having the exact same issue and so is the moderator over at another popular android forum.

I can put my phone right next to 3 Incredibles, they have 3g I have 1g.
Very frustrating.
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Old September 2nd, 2010, 10:16 AM   #12 (permalink)
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I sometimes question the signal display....I think most times I am still getting 3g even if it says 1x.
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Old September 2nd, 2010, 11:07 AM   #13 (permalink)
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I can assure you when mine says 1x I'm getting 1x. Easy to prove with a Speedtest.
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Old September 2nd, 2010, 12:20 PM   #14 (permalink)
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I've been having the exact same issue... I'll from full 3g bars to none and then it goes to 1x and stays there until I do the airplane mode trick. very annoying.
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Old September 2nd, 2010, 12:54 PM   #15 (permalink)
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Quote:
Originally Posted by dequardo View Post
I can assure you when mine says 1x I'm getting 1x. Easy to prove with a Speedtest.
Yeah we've proved this out with 3 Incredibles next to 3 X's.

About 1.7 for the Incs against .04 for the X.
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Old September 2nd, 2010, 10:24 PM   #16 (permalink)
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Odd. We have 2 X's. Both struggled to lock onto a 3G signal. Typically we would fluctuate from 1x to 1 bar of 3g. Today both X's are locked in at full bars of 3g - absolutley solid with no fluctuation.

Like I said, odd...
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Old September 2nd, 2010, 10:39 PM   #17 (permalink)
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Just wanted to add my name to the list of people having the exact same issue. My phone seems to be bouncing from 3g to 1X and full bars to 1 bar all the time.
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Old September 3rd, 2010, 08:28 AM   #18 (permalink)
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Let's hope the 2.2 solves the problem.
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Old September 3rd, 2010, 08:30 AM   #19 (permalink)
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...and what happened to the long post about the extended battery from ozzy?
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Old September 3rd, 2010, 09:01 AM   #20 (permalink)
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From what I've ascertained 2.2 will not fix it-at least not totally. A baseband update is included but another is presumably needed.
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Old September 3rd, 2010, 01:25 PM   #21 (permalink)
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Right d. What we need is a soft radio upgrade. You can do that independent of any version upgrades.
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Old September 3rd, 2010, 01:35 PM   #22 (permalink)
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Has anyone checked on a radio update?
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Old September 3rd, 2010, 01:45 PM   #23 (permalink)
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How would one do that?
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Old September 3rd, 2010, 01:49 PM   #24 (permalink)
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Find out which radio and model number then go to that web site and check. Its probably a qualcomm.
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Old September 3rd, 2010, 01:50 PM   #25 (permalink)
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I'm driving right now so I can't check.
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Old September 7th, 2010, 09:14 AM   #27 (permalink)
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Quote:
Originally Posted by EinZtein View Post
Yeah we've proved this out with 3 Incredibles next to 3 X's.

About 1.7 for the Incs against .04 for the X.
Suddenly today in the office all the X's are getting strong 3g signal and clocking over 2 in Speed test.
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Old September 7th, 2010, 10:06 AM   #28 (permalink)
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Quote:
I've been having the exact same issue... I'll from full 3g bars to none and then it goes to 1x and stays there until I do the airplane mode trick. very annoying.
What is this trick. I am aware of the battery trick but not this.
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Old September 7th, 2010, 10:37 AM   #29 (permalink)
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What is this trick. I am aware of the battery trick but not this.
Put your phone in airplane mode for a few seconds and then take it out of airplane mode. My 3g comes back every time.

Put an airplane mode widget on your home screen.
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Old September 7th, 2010, 10:44 AM   #30 (permalink)
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I think it may be a software issue. I have a great signal at work, all bars lit, then suddenly it will say there is no network. At my house 3g has never been great but it seems pretty good on the X when my last phone would rarely get it. Same thing happens, bars drop and it seems to hang.

The airplane mode "trick" sometimes seems to help. (Just turning airplane mode on them off for the person who wa asking) This is why I think it's a software issue, like it drops 3g when it's not being used to save battery maybe? Then hanging before the 3g kicks in again.

Last night and so far today it's been worse than ever before.
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Old September 10th, 2010, 09:57 PM   #31 (permalink)
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Guys - I see people referring to the signal dropping down to 1x at times. Are they referring to 1 single bar in the wireless section on the top right? If so, that's what I'm facing with my 4 hour old Droid X too
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Old September 11th, 2010, 10:19 AM   #32 (permalink)
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It's 3G droppingto 1x constantly with the phone not even needing to be touched. Happens inside and out and in strong signal areas.
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Old October 5th, 2010, 09:41 AM   #33 (permalink)
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I just got my X last week, updated it to 2.2 and I have this issue bad. Did anyone ever get a fix or a workaround. Toggling Airplane mode on and off is lame.
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Old October 5th, 2010, 09:43 AM   #34 (permalink)
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there should be a fix soon.. hope so atleast
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Old October 5th, 2010, 10:22 AM   #35 (permalink)
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Hoping and 'fix soon' are two ends of a spectrum.
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Old October 5th, 2010, 12:01 PM   #36 (permalink)
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Add me to the list. My phone seems to be bouncing from 3g to 1X. When ever I use an app like the browser or Youtube, I start at 3g and it automatilly drops to 1x.

I was on the phone yesterday with Motorola Technical Support (Level 2 Supervisor) discussing the problem with my Droid X constantly dropping the 3g signal. They told me that they were unaware of the issue and they have not been receiving phone calls about this problem. I told them that this issue is a very big topic on the Motorolaís Ownerís Forum. They said that they donít know what is written on the Motorola Forums and that they never look at them.
They also told me that if the phone is dropping the 3G signal, it would be Verizonís fault and not an equipment problem.
This is a very frustrating thing about an Android phone. Verizon blames Motorola for the problems. Motorola blames Verizon. Everybody blames Google and the independent writers of the software.
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Old October 5th, 2010, 12:08 PM   #37 (permalink)
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Well I don't believe them. Both about not knowing the problem and not looking at the owner's forum for their own company's products. They are either lying or ignorant. Would you want a device from them in either case?
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Old November 20th, 2010, 05:30 AM   #38 (permalink)
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another disappointed droid x user.. this is my second droidx phone giving me 3g problems. dips in and out of 3g in areas where 3g signals should be strong.. paying an extra $30 a month for data and i cant even use my 3g.. i also have other friends with the same problem with their droid x.. i think its a motorola issue because my coworkers with incredibles dont have this issue
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Old November 20th, 2010, 09:31 AM   #39 (permalink)
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I experience this as well. Although it does not seem as frequent as it used to be it is still annoying when it does happen.
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Old November 23rd, 2010, 01:16 PM   #40 (permalink)
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this happens to me...got my phone on november 1st...i have one phone right next to another and the other phone has 3g, my x does not...going back to verizon after work...ugh
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Old November 24th, 2010, 01:37 PM   #41 (permalink)
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Does anyone know if this is an issue that one of the DX rom developers can fix? Or is the radio tied in with the locked bootloader?

It's getting really frustrating and seems to be getting worse. I've tried multiple roms and all them have the same issue.
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Old December 17th, 2010, 11:22 PM   #42 (permalink)
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Very sad and frustrated by this. I wanted SO badly to like this phone, and in most every respect I do but this 3g dropping to 1x issue has me ready to bring back both both of my DX phones (mine and wife's).

Some background first. I'm a long time smartphone user and have been with VZW for over 10 years. I have had several flavors of Blackberry phones and have carried the original Droid since launch day without any problems.

The issue has been described in many posts but seems to not effect everyone. I can be in an area with strong 3G coverage and 4 bars showing when I begin to use some data on the phone and it switches suddenly to 1X. The signal may stick at 1X from 1 minute to 10 minutes before switching back and the data slows to a crawl or stops altogether.
I can switch to Airplane mode and back and instantly I get my strong 3G signal back again. This problem is the same on both DX phones I just picked up last week, new in box directly from a Verizon store. I can set down the DX phones next to original droids and BBs and they will show 3G while my DX has dropped to 1X.

This isn't just a visual glitch of the indicator since the data (browser, market, facebook, twitter...anything) gets extremely slow or stops when it switches to 1X. This isn't an Iphone style "your holding it wrong" as I can hold it different ways or set it on a table with the same results. This isn't a case issue, the phone is "naked". This isn't a network issue, other phones on same network work fine in the same area.

This is a Motorola phone issue and if I had even a hint that this could be resolved with an upcoming radio update I'd have hope, but there has not even been an acknowledgement of the problem. I'd ask for replacement but really what is the possibility that the same problem exsists on 2 phones but would be fixed by getting sent a refurb?

I'm open to suggestion because I really want to make the phone work, but with unreliable data it just doesn't work for me.
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Old December 18th, 2010, 09:07 AM   #43 (permalink)
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I feel your pain. Doesn't happen to me "all" the time but happens far too frequently! I have owned numerous smart phones and while sitting in front of my PC as i am now, they would all work flawlessly on 3G. HTC, Apple, LG............all of them.
Sometimes my phone will not even open the web browser it is so slow. Like you, this is an issue with many Moto X phones. My friend is a over the road trucker and complains all the time that his X drops 3G.
I was hoping that the 340 update would solve this issue but it did not. I will be damned if i trade my brand new X in for a refurb and go through all the time it would take to install everything like i have it now.
Here we come Ebay...........................
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Old December 18th, 2010, 06:44 PM   #44 (permalink)
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Always got weak 3G signal at home no matter what phone I have owned. Right now my signal strength is -99 dBm. At work,much better with download speeds 3 times faster. Oddly a few days got my updated easyswitch app and it caused my x a to completely lose 3G service. Had to uninstall it to get 3G working again. Wrote back and forth with dev, and they updated app today an it works fine now with app. Could some of you be having problems because of another running app? Otherwise my x has had no problems with 3G service, and in fact has been the most stable smartphone with 3G. My previous blackberry and palm pre had problems with 3G at times.
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Old December 18th, 2010, 09:54 PM   #45 (permalink)
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Quote:
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Oddly a few days got my updated easyswitch app and it caused my x a to completely lose 3G service. Had to uninstall it to get 3G working again.
Could it be an app? Perhaps, but I doubt it as the problem is the same on my wife's completely vanilla DX with no apps on it yet (haven't even given it to her for Xmas yet) and my now rooted Apex 1.3.0 have the same behavior.

I do very much appreiciate the feedback though. I guess I'm a bit of a fanboy and want this to work without being "that guy" that exchanges his phone multiple times for the same unresolved issue.
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Old December 19th, 2010, 07:53 AM   #46 (permalink)
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Quote:
Originally Posted by Saidar View Post
Just wanted to add my name to the list of people having the exact same issue. My phone seems to be bouncing from 3g to 1X and full bars to 1 bar all the time.
Yep, mine does it too. I don't use my navigation as much so it doesn't seem to hinder me as much but I would like to find a way to get it fixed.
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Old December 19th, 2010, 12:33 PM   #47 (permalink)
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Originally Posted by khsjsilver View Post
Add me to the list. My phone seems to be bouncing from 3g to 1X. When ever I use an app like the browser or Youtube, I start at 3g and it automatilly drops to 1x.

I was on the phone yesterday with Motorola Technical Support (Level 2 Supervisor) discussing the problem with my Droid X constantly dropping the 3g signal. They told me that they were unaware of the issue and they have not been receiving phone calls about this problem. I told them that this issue is a very big topic on the Motorolaís Ownerís Forum. They said that they donít know what is written on the Motorola Forums and that they never look at them.
They also told me that if the phone is dropping the 3G signal, it would be Verizonís fault and not an equipment problem.
This is a very frustrating thing about an Android phone. Verizon blames Motorola for the problems. Motorola blames Verizon. Everybody blames Google and the independent writers of the software.
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Originally Posted by dequardo View Post
Well I don't believe them. Both about not knowing the problem and not looking at the owner's forum for their own company's products. They are either lying or ignorant. Would you want a device from them in either case?
Just for the record, my Samsung Jack on AT&T is the same way. It will go from 4 bars to no bars quickly. Also the AT&T guys don't read the forums about AT&T service or their phones either, or they say they don't. I believe it's like most insurance companies (and this goes for AT&T, Verizon, Sprint, etc), they deny everything they can until they have to fix it. I returned 2 Captivates because they had trouble playing youtube videos, even when I had 3G service (which I had to be close to towns to get). One rep blamed it on youtube itself, another said some phones just don't play youtube videos well. BS, IMO. I'm done with them. I've only had my Droid X and Verizon for less than 3 days and I get 3G most places I've been so far. I'm much happier with Verizon and will drop AT&T this week.

OK, my Droid X was having the same problems as you guys, like I stated above. Not today. It's had 2 or 3 bars of 3G all morning, 92 dBm. The only time it went to 1X was when I covered up half the phone with my hands, went all the way to no service 120 dBm. I took my hands off and it went right back to 3G 92 dBm.

Why is it better today? I don't know, but I did change some settings last night. I activated and calibrated my GPS satellites and enabled Assisted GPS. I changed on settings on Launcher Pro as well, but nothing I think would help with the 3G to 1X problem. Did the GPS adjustment help it? I don't know, just an update on my status with it so far. I hope this may help in some way, and it's truly fixed my problems. I'll report back on how it's going.
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Old December 22nd, 2010, 08:24 PM   #48 (permalink)
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Does anyone feel like the 3g dropping issue is actually worse after the update, or is it just my imagination? I feel like it switches to 1x a lot more now but it doesn't stay 1x as long.

IDK.. I would think maybe it's interference in my area but my wife's LG Ally doesn't have the issue.

I love the phone but this is driving me nuts.
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Old December 22nd, 2010, 08:46 PM   #49 (permalink)
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Yep
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Old May 24th, 2011, 04:47 PM   #50 (permalink)
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Originally Posted by dequardo View Post
I'm on my third 'X'. Both returns have been for the identical reason. 3G drops seemingly at random and then hangs on 1x for 'x' amount of time before it reverts back. Yes I can manually kick start the thing by going into airplane mode but this is ridiculous. I've tried all the other band-aid approaches; hard reset, *228/1, *228/2, etc. Nothing fixes the problem. This happens way to often to be considered a fluke. I can not afford to have this happen while in navigation mode as it renders that function useless.

I really need to know from someone this in fact is A) identified and B) being addressed by Moto and/or VZW. If I can't I'm afraid I will have to return this and leave VZW. It's too bad as the phone is perfect except for this very annoying bug. Does anyone have solid information on this? Thanks in advance.
i have this same prob and verizon will not help at all and im on my 2nd droid x unit
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