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Old June 29th, 2013, 09:20 PM   #1 (permalink)
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Default Cracked screen repair

The reason this is in rooted is because I cracked my screen today and I was wondering is places will still fix it regardless of being a rooted phone. I know this is a silly question because I assume it's yes but I'm not sure.

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Old June 29th, 2013, 10:50 PM   #2 (permalink)
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The reason this is in rooted is because I cracked my screen today and I was wondering is places will still fix it regardless of being a rooted phone. I know this is a silly question because I assume it's yes but I'm not sure.
I'm quite certain they will, however keep in mind that while you're rooted, your warranty with Virgin Mobile (or Sprint) is voided. However, if this is cause for worry, you can simply unroot and the warranty becomes valid again, and re-root after the fix has been done. You may also consider a Ballistic or Trident case for the phone, too.
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Old June 29th, 2013, 10:58 PM   #3 (permalink)
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I'm quite certain they will, however keep in mind that while you're rooted, your warranty with Virgin Mobile (or Sprint) is voided. However, if this is cause for worry, you can simply unroot and the warranty becomes valid again, and re-root after the fix has been done. You may also consider a Ballistic or Trident case for the phone, too.
Thanks man, I've seen you around the forums and I really like you. You're pretty cool
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Old June 29th, 2013, 11:50 PM   #4 (permalink)
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I'm quite certain they will, however keep in mind that while you're rooted, your warranty with Virgin Mobile (or Sprint) is voided. However, if this is cause for worry, you can simply unroot and the warranty becomes valid again, and re-root after the fix has been done. You may also consider a Ballistic or Trident case for the phone, too.
Actually your warranty will still be void that's an irrevocable thing...but the level of techs there don't typically know how to check the flash counter in the dev/block...Its still "technically" fraud to turn a previously rooted device in for warranty repair. If I remember the code right use adb or terminal emulator to reset the flash counter then unroot...I don't condone fraud or encourage people to do this sort of thing but anyway...

Note copy/paste this or type it VERBATIM! It can brick you if you miss type something.
su
dd if=/dev/zero of=/dev/block/mmcblk0 bs=1 count=1 seek=3145732
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Old June 30th, 2013, 12:37 AM   #5 (permalink)
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Actually your warranty will still be void that's an irrevocable thing...but the level of techs there don't typically know how to check the flash counter in the dev/block...Its still "technically" fraud to turn a previously rooted device in for warranty repair. If I remember the code right use adb or terminal emulator to reset the flash counter then unroot...I don't condone fraud or encourage people to do this sort of thing but anyway...

Note copy/paste this or type it VERBATIM! It can brick you if you miss type something.
su
dd if=/dev/zero of=/dev/block/mmcblk0 bs=1 count=1 seek=3145732
Even if you use the unbricking method to restore the phone to out of the box condition? I would think that that would completely revert everything back to true factory settings, flash counter and root and all.

That's awesome though!
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Old June 30th, 2013, 12:54 AM   #6 (permalink)
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Even if you use the unbricking method to restore the phone to out of the box condition? I would think that that would completely revert everything back to true factory settings, flash counter and root and all.

That's awesome though!
To the best of my knowledge the only restores that do a complete wipe of the flash counter are RUU, ODIN etc that don't use the recovery. But this method is proven.
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Old June 30th, 2013, 10:09 AM   #7 (permalink)
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Actually your warranty will still be void that's an irrevocable thing...but the level of techs there don't typically know how to check the flash counter in the dev/block...Its still "technically" fraud to turn a previously rooted device in for warranty repair. If I remember the code right use adb or terminal emulator to reset the flash counter then unroot...I don't condone fraud or encourage people to do this sort of thing but anyway...

Note copy/paste this or type it VERBATIM! It can brick you if you miss type something.
su
dd if=/dev/zero of=/dev/block/mmcblk0 bs=1 count=1 seek=3145732
Or you can purposely brick it and sent it back to VM and say it had a defect and won't turn on anymore
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Old June 30th, 2013, 10:59 AM   #8 (permalink)
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Or you can purposely brick it and sent it back to VM and say it had a defect and won't turn on anymore
Um, yeah--NO!

We don't roll like that here at AF.

What you are suggesting is fraud.

I think everyone should keep in-mind that their root-related efforts and actions are their responsibility and not the carriers.
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Old June 30th, 2013, 12:34 PM   #9 (permalink)
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Um, yeah--NO!

We don't roll like that here at AF.

What you are suggesting is fraud.

I think everyone should keep in-mind that their root-related efforts and actions are their responsibility and not the carriers.
Ha lmao. I was just kidding. Calm down man.
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Old June 30th, 2013, 12:39 PM   #10 (permalink)
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But I do know some people that would do that.
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Old June 30th, 2013, 01:22 PM   #11 (permalink)
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Ha lmao. I was just kidding. Calm down man.
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But I do know some people that would do that.
Kidding or not, there will be no discussion of that here at AF.
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Old June 30th, 2013, 02:09 PM   #12 (permalink)
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From my experience and from word around the forums, sprint and virgin mobile will not deny you replacement or repair for a rooted device...

Just be honest. People appreciate honesty. I wouldn't go announcing that you rooted as it's pretty irrelevant for a screen repair, but don't be fraudulent. I mean rooting didn't break your screen, and I assume that hardware warranty wouldn't void because of software changes...

One of the guides here has sent back a dozen rooted devices to virgin mobile and has never had any issues.

And according to Sprint's official policy on rooted devices, they will offer the Sam support for rooted devices though you might have to endure a lecture.

Also, note that your manufacturer warranty is not the same thing as whatever warranty you void with the various carriers. With some of the more strict carriers you may be denied replacement for root but that doesn't mean your hardware isn't still covered by the manufacturer.
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Old June 30th, 2013, 03:26 PM   #13 (permalink)
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Thanks for the replies guys. I really appreciate it. I had no idea about the fraud thing. I didn't mean any harm. I just got it from another person.
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