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Old November 26th, 2009, 05:10 PM   #1 (permalink)
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Default MMS pictures not downloading

I did a forum search and saw this question asked but didn't see any answers so I'm posting this again hoping someone can help with this most frustrating problem I'm having with MMS.

At least 60% of the time when someone sends me a picture message I will get the option to download the picture. When I click "download" the box turns to grey text that says "downloading" but it never downloads, just goes back to the download button. Sometimes I will get a message in my notifications panel saying "Message not downloaded". This happens in both the stock messages program as well as Handcent.

Does anyone else have this problem and a suggestion on how to fix it? This is a huge issue for me.

Thanks in advance.

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Old November 27th, 2009, 07:44 AM   #2 (permalink)
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Make sure you have Mobile Network (connected to the Internet) turned on. It won't download them otherwise.
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Old November 27th, 2009, 11:35 AM   #3 (permalink)
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Quote:
Originally Posted by adrenalinerush12 View Post
Make sure you have Mobile Network (connected to the Internet) turned on. It won't download them otherwise.
Thanks for the suggestion, but that was one of the first things I checked. I was on the phone with VZW tech support (oxymoron?) last night and not only was the tech not able to fix my problem, but the steps he had me go through (hard reset, restore to factory settings) for some unknown reason ended up rendering my phone unable to receive SMS in addition to the MMS. I told him to deactivate the phone and reactivate my old Chocolate 3.

Ten minutes later I called CS, had them reactivate it (my bill is going to be so prorated this cycle) and now it seems to be working properly.

So, while my issue seems to be solved (for now) I unfortunately cannot be of help to anyone else to may be having the same problem, because I don't know what fixed it.
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Old November 28th, 2009, 11:38 AM   #4 (permalink)
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I noticed the same problem with downloading picture messages. My old LG Dare (dumbphone) had no problem getting picture messages, and sending them. This phone is a pain in the ass when it comes to picture messages. I usually use Handcent.
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Old December 7th, 2009, 03:46 PM   #5 (permalink)
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I've been having the same problem - no mms - used handcent, used default app - still no mms.

This is weird - anyone have a solution?
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Old December 7th, 2009, 04:33 PM   #6 (permalink)
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Nosing around the Handcent forums, I noticed quite a few people complaining of this. This was a suggestion offered. Turn off wi-fi. According to the forum, for some reason the phone (and I say "phone" rather than "Handcent" because it happened with the stock program too) seems unable to download pictures/video while wi-fi is enabled.

I can neither confirm nor deny this, though I admit I have Wi-Fi turned off, simply because I won't use it often. I don't want to turn it back on and risk screwing up any of my settings (if it ain't broke, don't fix it), but perhaps those of you still experiencing the issue can give it a shot.
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Old December 7th, 2009, 07:04 PM   #7 (permalink)
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I noticed that when I can't get a picture message to download, if I move to an area with better reception, usually 3 or 4 bars, the message will download.
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Old December 7th, 2009, 09:37 PM   #8 (permalink)
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Sometimes a MMS will not download if it is coming from a different carrier(t-mobile and at&t have been known)
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Old December 8th, 2009, 01:30 AM   #9 (permalink)
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You need to download an app from the marketplace called save mms then you will be able to save pictures sent to you from anyone.
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Old December 9th, 2009, 03:53 AM   #10 (permalink)
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I have noticed this problem starting today... The past few days I have not had ANY problem downloading MMS/Picture Messages, and all of a sudden today I can't download any multimedia/pic messages... I've tried using handcent and the stock messaging options (both of which worked fine yesterday)... I tried turning off wi-fi... I've tried every option other than calling tech support yet. I've checked my settings... All's as it should be... I didn't do anything different today than what I did yesterday. Anyone know if this is a general new issue/bug today or something? It HAD been working fine before...
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Old December 9th, 2009, 03:53 AM   #11 (permalink)
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Quote:
Originally Posted by Crobertson2345 View Post
You need to download an app from the marketplace called save mms then you will be able to save pictures sent to you from anyone.
I didn't need this app and was able to download/view/save pic messages the past few days using Handcent and the Stock Messaging...
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Old January 21st, 2010, 05:03 PM   #12 (permalink)
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did anyone ever get a fix for this..... i just started having the same issue..... and it dosent matter what the carrier is.... my wife has the same phone and same account and i cant receive pictures from her, i can send them to anyone, but cannot receive pictures oir audio or video
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Old January 21st, 2010, 06:14 PM   #13 (permalink)
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i also downloaded handcent and it didnt make any diffrence still wont download attachments
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Old January 22nd, 2010, 01:54 PM   #14 (permalink)
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I did everything tech support wanted me to do (VZW Tech Support) and they couldn't figure out the problem, so they gave me a new phone. Now all's good :-) lol
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Old January 22nd, 2010, 06:56 PM   #15 (permalink)
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they offered me a new phone also, but its not a new phone it's a like new phone..... and i think i m good with getting someone elses crap. ill wait for the next update to see if it fixes it.
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Old January 25th, 2010, 09:51 PM   #16 (permalink)
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I received a new phone after "stumping" tech support too! Two weeks later...SAME GOD FORSAKEN PROBLEM! They better fix this soon or I will just start using my dumbphone again!! Less stress!!!
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Old January 25th, 2010, 10:20 PM   #17 (permalink)
 
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I always had this problem and turning on mobile network fixed it all for me.
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Old January 25th, 2010, 11:25 PM   #18 (permalink)
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On mine it does it with WiFi, 3g, 1x...does not matter.
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Old January 26th, 2010, 06:25 AM   #19 (permalink)
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Quote:
Originally Posted by smacky View Post
I always had this problem and turning on mobile network fixed it all for me.
This fixed it for me too.
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Old January 26th, 2010, 07:13 AM   #20 (permalink)
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This fixed it for me too.
Please explain what setting are you turning on exactly?

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Old January 27th, 2010, 11:24 AM   #21 (permalink)
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I've noticed this issue from day one with my sprint hero. It is really pissing me off now. Sometimes I get them sometimes it is in a slide show sometimes nothing. Very frustrating...
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Old January 27th, 2010, 12:10 PM   #22 (permalink)
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Quote:
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I always had this problem and turning on mobile network fixed it all for me.
do you mean "mobile network" or "always on mobile"? or both??
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Old January 27th, 2010, 12:12 PM   #23 (permalink)
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always on shouldnt matter, gotta have mobile network though
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Old January 27th, 2010, 12:54 PM   #24 (permalink)
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I have both on and I still get unsuccessful downloads.
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Old February 6th, 2010, 06:24 AM   #25 (permalink)
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im still having this problem also.... anyone know when the next update is comming.... seems this all happened after the last update.
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Old February 8th, 2010, 01:21 PM   #26 (permalink)
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I tried sending a pic to a friends who has same phone (droid) he couldn't dl so I tried to send to myself and I cant even dl my own pic I sent to myself. vzw needs to fix this asap
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Old February 8th, 2010, 01:26 PM   #27 (permalink)
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does the pic even send? for me, it just sits there trying to send... no error or anything. I even left it try overnight but when I woke up, it was still trying to send it. If my wife sends me something, i get the "you have a verizon pix or flix" crap



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I tried sending a pic to a friends who has same phone (droid) he couldn't dl so I tried to send to myself and I cant even dl my own pic I sent to myself. vzw needs to fix this asap
 
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Old February 12th, 2010, 08:07 PM   #28 (permalink)
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Has anyone found the answer to this problem.
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Old February 12th, 2010, 08:10 PM   #29 (permalink)
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Factory reset worked for me so far...
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Old February 13th, 2010, 05:04 PM   #30 (permalink)
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I am glad to see that this problem isn't only happening to me.

I can send MMS fine however when i get an MMS, it says download but i click download and it goes gray then the download box will reappear

or either it will say download fail...

I have to have people email their photos to me which is a pain because ppl don't get that sending a picture from your cell to my email is the same as sending the picture from your phone to my phone
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Old February 13th, 2010, 09:00 PM   #31 (permalink)
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On VZW it happened to mine, and I did *228 option 2, then after reboot option 1, and it fixed it. Tech supports instructions..
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Old February 13th, 2010, 09:04 PM   #32 (permalink)
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I just got my Eris 2 weeks ago and love it except I too am having the same problem!!! And it is frustrating. I've been able to send pix and download some pix but not others. Tried stock program, handcent, and network is on.
Anyone have any other suggested help? Oh and save mms downloaded and didn't work.
May have to visit verizon tomorrow. I send and recieve pix ALL the time and this not working will be unacceptable to me :-(
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Old February 15th, 2010, 12:16 PM   #33 (permalink)
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Bump - Looks like this issue is starting to grow...
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Old February 15th, 2010, 04:56 PM   #34 (permalink)
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I get this problem when the 3G network is off. verify that the mobile network is connected then hit the download button. if the network is not on, then the MMS will never download.
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Old February 15th, 2010, 06:04 PM   #35 (permalink)
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Same problem here. I'm not doing a factory reset, I've done one already and I'm not re-doing my scenes AGAIN.
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Old February 15th, 2010, 06:58 PM   #36 (permalink)
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this is bull, verizon better get this fixed or give everybody a rebate on there txt package.
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Old February 16th, 2010, 09:16 PM   #37 (permalink)
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Red face Update to problem-resolved for me

kar0la420: I mentioned in my first post that network was on. I read enough here to troubleshoot that much. Thanks for the tip tho ;-)
Update: just spent 45 min at a verizon store the guy had to get on the phone with a tech but the end result was a hard reset. Sucks but oh well a small price to pay to get my photos.
The guy said to be careful what apps you download cuz that can sometimes be the trigger. Guess my lookout security didn't catch it.
Hope this helps y'all out. :-)
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Old February 16th, 2010, 09:47 PM   #38 (permalink)
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It's embarrassing showing off your "smartphone" to someone and have them send you a picture or video message that it can't open as easily as a friggin ten-dollar no-frills metro pcs phone...
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Old February 17th, 2010, 10:59 AM   #39 (permalink)
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i tried the *228 option 2 then 1 and it worked for 1 MMS, then the others that i had not been able to get would not download....weird.
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Old February 17th, 2010, 12:36 PM   #40 (permalink)
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took mine into the store, long story short, they're getting me a new phone. hope this new one works.
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Old February 23rd, 2010, 06:44 AM   #41 (permalink)
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Same story here...I have tried ALL of the above fixes and nothing works. It happened to my 1st Eris after about 5 weeks. They gave me a new one and now at about the same timing its happened again. It is so frustrating. Sometimes, instead of the current pic coming thru an mms msg forces an old unreceived one thru! Sometimes im not even notified that an mms is trying to come thru, and more times than anything it just wont download. Verizon and HTC claim they have not had ANY complaints on this issue which i find hard to believe. I have spent probably a total of 30 hours dealing with this between researching, dling new apps to try to help, deleting apps, at the store, on the phone w them, doing hard resets and then adding everything back...! Today, i am printing this thread and bringing it to verizon! I dont see a fix for the issue tho unfortunately. My old flip phones got every message always.
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Old February 23rd, 2010, 08:16 AM   #42 (permalink)
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Hey jusdebbie let us know what they say. When I called and when I went into the store they told me the same thing... they said they havent heard of this complaint before, so I mentioned this forum and their response was pretty much "oh you can't always believe what you read in those places" lol. They ended up giving me a new phone since they couldn't figure it out.
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Old February 23rd, 2010, 08:44 AM   #43 (permalink)
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I'm wondering if this problem is network related and not phone releated. If reprogramming your phone makes can fix it, I'm almost positive there is something wrong in the system. I personally have never had this problem.

On a side note. Alot of people think hard resets are what fixes phone problems, but in actuallity its the reprogramming of the phone you do afterward that fixes it.
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Old February 23rd, 2010, 09:15 PM   #44 (permalink)
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try this...
on the phone from the home screen go hit the "menu" button and choose "settings"
go to "applications" and choose "manage applications"
after the green circle at the top right corner stops spinning, and all the "computing" stuff goes away, select "messages"
then push the button marked "clear data" (click ok, it wont delete anything. i just did it on mine to check)

then try it

let me know if it worked.
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Old February 25th, 2010, 06:12 AM   #45 (permalink)
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JReed, they tried reprogramming me to a different phone and then reprogramming me back to my phone and that didnt work.

Tcbj, tried your suggestion and it didnt work unfortunately.

I went to Verizon yet once again and they now have "opened a ticket" on the account. I guess this means they research everything having to do with my service from the towers to the signals to the communication and so on. From this if they find nothing i will do another hard reset (which i so dont want to do). If it starts yet once again, which is has before, they will then issue me a new number. They claim that sometimes a number can have some quirks to it. I dont really get that as ive had this number for close to 20 years and NEVER had a problem prior to Novermber when i got the eris!
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Old February 25th, 2010, 05:30 PM   #46 (permalink)
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I'm having the same problem. Got a few just fine over the weekend but now, not so much. Obviously there is a bigger issue here.
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Old February 25th, 2010, 09:32 PM   #47 (permalink)
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phew - im glad this isn't only me. it sucks because im away at college and all my best friends are back home trying to send me pics and stuff and i can't get 90% of them. just says 'download failed'.. i've used chomp, handscent, and the native app - all do the same thing. i know a verizon rep that owns a droid eris and she is frustrated too because even she can't download mms messages... im using a regular droid btw but this is a all around problem ;\ can't believe it STILL doesn't work. i've just been waiting patiently for a patch or something. ah, guess i won't see my friends for awhile.
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Old February 26th, 2010, 11:54 PM   #48 (permalink)
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I'm using the Samsung Moment on Sprint and having the same issues.
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Old February 27th, 2010, 07:24 AM   #49 (permalink)
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I too am having the same issue. It's quite frustrating when I get an MMS pic message from a friend and then they get aggravated because I never respond. Every now and then out of the blue an old MMS will come through, usually a few days later. I love this phone, but this is a big issue that needs to be addressed.
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Old March 1st, 2010, 06:33 PM   #50 (permalink)
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Add me to the list. Just started this morning, or maybe yesterday. Hard to tell considering some of the time I get nothing when someone sends a pic. Had a bunch of friends send some today and out of the ones I get, I push "download" and I immediately get a notification that the download failed. I dread calling Verizon support, I may as well talk to the wall.
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