December 27th, 2010, 07:37 PM
Thread Author (OP)
Join Date: May 2010
Device(s): Razr Maxx running rooted stock 181,
Kindle Fire running gedeROM ICS
Carrier: Not Provided
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Unable to receive SMS or MMS (but can send ok)
I've been running KaosFroyo v34 on my eris for the last few months with no problems. About a week ago I noticed that I was not receiving any SMS text messages. I tried sending test SMS and MMS messages to my phone but did not receive any of them. I checked my settings but all looked normal. I even tried a nandroid restore from a backup made a couple weeks earlier, but still could not receive any texts. I have verified that I can still send texts from my phone but can not receive any.
Finally in desperation I called Verizon and spoke with their tech support people. After going through a number of reboots and battery pulls they suggested a factory reset. I had some other obligations at that time and had to get off the phone, so I told them I knew how to factory reset the phone and would call them back the next day.
I used that opportunity to upgrade to KaosFroyo v39. The next day when I called back we went through more battery pulls and *228's. Finally tech support told me that they thought it was a network issue and would open a ticket on it. I just got a call back this afternoon from Verizon and they told me that their network is fine and to bring my phone into a Verizon store so they can troubleshoot it and replace it if it is a phone issue.
Has anyone else ever had a problem like this? Is it even possible that there is a phone bug that requires replacement that only stops incoming texts from being received but doesn't affect outgoing?
More important, is there any hope that Verizon would replace a phone that's over a year old? Or am I going to just have to buy a new one anyway?