"Hi Tony, My name is Sara and I will be assisting you today. I understand that you have concerns about the EVO 4G with Sprint running 30 FPS. This is actually how the phone was designed to work. This was a decision made to enhance overall performance of the device, and also to enhance battery life. This may be further enhanced in a future update, but at this time I can neither confirm nor deny this. Thank you for interest in HTC products! I would like to take this opportunity to encourage you to take our Customer Service Satisfaction Survey. This lets my boss know how I’m doing, and also helps us improve your Customer Service experience. I look forward to hearing your feedback about our interaction!"
Now I can get over the build quality issues (which is ridiculous), but this whole lagging, FPS capping thing is literally pissing me off.
Here's another problem.
And..now onto the Android OS itself.
Now I can accept Google's limitations here as the OS is new and they are striving for 60fps, but HTC is artificially limiting their EVOs by choice.
The EVO has a snapdragon! It shouldn't get less FPS than a Hero. I'm seriously going to chuck my EVO into a river. I think people should be more upset about this. The iPhone came out in frickin 2007! Why can't HTC make a better phone?
Shame on you HTC! Shame on you for releasing a hot phone on one of the best networks, then crippling it. It could of been a match made in heaven, but yet again customers are still left waiting.
I vow to never buy another HTC device again.
Last edited by MrX8503; June 16th, 2010 at 09:49 AM.
The EVO has a snapdragon! It shouldn't get less FPS than a Hero. I'm seriously going to chuck my EVO into a river. I think people should be more upset about this.
You're blocking - don't be afraid to open up about your feelings! (Not making fun of you - just trying to lighten an unhappy situation, because that always helps me, personally.)
The Evo seems to be an exercise in rapid integration. Here are a few sample points:
1. They've added an HD camcorder ability.
- People are already having HDMI quality issues, per this forum.
2. They got to market with a more power-thirsty LCD vs. AMOLED screen.
- People are having battery issues. (The bigger the OLED screen, the lower the manufacturing yield, the higher the price.)
So - I'm not surprised that you're pissed off, but new integration efforts usually take time to work out kinks.
Quote:
The iPhone came out in frickin 2007! Why can't HTC make a better phone?
Just so you know - Apple lovers don't have it easy, either. Maybe this will improve your mood some: The Apple Product Cycle
By the way - high tech stuff contains heavy metals that don't belong in the water table. Please recycle wherever possible.
Was the Evo rushed to market? Yeah - maybe, to beat the new iPhone and steal a little thunder - or to beat the new Moto, or whatever.
But it made it to the market just in time for me.
Last edited by EarlyMon; June 16th, 2010 at 10:51 AM.
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All these issues with htc... build quality, capping fps...And my spotty service in my house with sprint..... i'm thinking about jumping ship to the droid x.
I'm not sure why anyone would get mad at this. That reply was standard corporate wording meaning "we don't really know when we'll have it running at 60fps but for now we're gonna leave it at 30 so that everything will function correctly." It doesn't mean they won't take off that cap, and it IS something that can be done with an OTA firmware update, so why worry about it. When 2.2 comes out, all will be well, and besides, a smooth 30fps is not a bad thing.....
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I had a backordered EVO and canceled the order yesterday due to all the issues that seem to be coming up. I even had one in my hands at walmart and could not walk out of the store with it because sprint had their systems down and I would have had to wait at least 30 minutes to get the transaction completed. There is no excuse for HTC to gimp a phone this powerful, unless they are admitting to a design flaw. Why would anyone buy this phone, if, in the end, an iphone 3GS is going to perform better >? It's just heartbreaking.
Tha'ts it, I'm going back to Tmobile and wait for the GS next month!
Thanks for posting this.
Yup, no problem. I'm not sure what I'm gonna do with EVO right now. I hate cell phone companies.
Quote:
Originally Posted by BetterMost
What about the Incredible same thing? Maybe this is why the Incredible seemed faster than EVO?
Apparently the Incredible is unaffected by this issue. If that's the case, this is why the Incredible seems faster.
Quote:
Originally Posted by TambourineMan
Do I conclude correctly that this (the 30 fps cap) cannot be fixed by rooting?
Rooting does not fix it, Froyo doesn't fix it. As of right now there's no fix for it.
Quote:
Originally Posted by EarlyMon
By the way - high tech stuff contains heavy metals that don't belong in the water table. Please recycle wherever possible.
lol, I appreciate your humor. Although I'm still pissed at HTC.
Quote:
Originally Posted by swatpup102
I'm not sure why anyone would get mad at this. That reply was standard corporate wording meaning "we don't really know when we'll have it running at 60fps but for now we're gonna leave it at 30 so that everything will function correctly." It doesn't mean they won't take off that cap, and it IS something that can be done with an OTA firmware update, so why worry about it. When 2.2 comes out, all will be well, and besides, a smooth 30fps is not a bad thing.....
Why would people get mad? My interpretation of the letter is this "The phone is made to do 30fps and you're gonna deal with it. We aren't admitting to the problem and we may fix it if we feel like it"
HTC pulled this same stunt with the HTC Tilt and did nothing, this is why I'm angry about it. If the EVO never gets fixed, don't be surprised about it.
BTW, Froyo does NOT fix the problem. I think its HTC's problem, not Google's.
I had a backordered EVO and canceled the order yesterday due to all the issues that seem to be coming up. I even had one in my hands at walmart and could not walk out of the store with it because sprint had their systems down and I would have had to wait at least 30 minutes to get the transaction completed. There is no excuse for HTC to gimp a phone this powerful, unless they are admitting to a design flaw. Why would anyone buy this phone, if, in the end, an iphone 3GS is going to perform better >? It's just heartbreaking.
Good for you, I would not buy the EVO either if I would of known all of its issues. It had the potential to be the best phone ever and HTC screwed up. Surprisingly Sprint wasn't the one who gimped the phone.
Why would people get mad? My interpretation of the letter is this "The phone is made to do 30fps and you're gonna deal with it. We aren't admitting to the problem and we may fix it if we feel like it"
HTC pulled this same stunt with the HTC Tilt and did nothing, this is why I'm angry about it. If the EVO never gets fixed, don't be surprised about it.
BTW, Froyo does NOT fix the problem. I think its HTC's problem, not Google's.
The thing is though, HTC knows it's an issue but wanted to get this out before the iphone 4. I don't see them having 2 identical platformed phones in the incredible and the evo only to have one limited to 30fps for no good reason. My theory is they needed it to do that for stability to begin with, and when they release the 2.2 update, they'll also deal with the 30fps issue. Not that froyo alone will fix it, but their 2.2 build of froyo probably will.
Maybe they won't, but the reply sounds like a standard one that was put together so that when people ask about it they will have something to reply with. If they don't, it doesn't seem to be effecting me too much in how I use my evo, and if they do then great. It's not a hardware problem, it's software, and software can be fixed.
I was all set for the EVO but now I'm in wait-and-see mode. Too many reports of issues. I'll wait for either them getting addressed or for future offerings to come along.
Everyone that hates HTC, Sprint and/or their EVO 4G and plan to get rid of thier phone...all I ask is that you please hurry!
__________________
The years passed, mankind became stupider at a frightening rate. Some had high hopes the genetic engineering would correct this trend in evolution, but sadly the greatest minds and resources where focused on conquering hair loss and prolonging erections. - Idiocracy
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I was all set for the EVO but now I'm in wait-and-see mode. Too many reports of issues. I'll wait for either them getting addressed or for future offerings to come along.
I've said it before in another thread, for gaming the Evo has performed very well for me, I play Let's Golf (3D) and Homerun Derby (3D), both games I would expect to be impacted by this cap, my point is games seem to be working well enough. As for lag with scrolling, opening apps etc., is that really a FPS issue? Both "issues" do not seem apparent to me, but I haven't used the Incredible side by side, which seems like the only reason people are complaining. I agree that it's heartbreaking to have such a powerful phone be crippled, but at the same time I just don't see the big deal if while using your phone you don't notice significant problems. There is one game that I did experience lag, it's called toonwarz, but if you read the comments everyone is experience lag, N1, Droid, Moment etc.
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In the comparisons between the Iphone and the Nexus, yes, the FPS number was lower on the Nexus, but I didn't see any difference in gameplay. It seems to me I'd be able to play that pretend fighter game just fine without knowing the FPS was limited.
And as far as the drawing app, is it possible that the app lags but not the phone?
MOST of the people who have an EVO say it's very fast and aren't complaining about it being slow...
They're all about the dollar bill, so there's always some evil to fight.
FWIW - I've found performance improvements (memory, battery, and my piece of mind) by using Startup Cleaner 2.0 by Bright Wallace to avoid loading Sprint apps that I couldn't care less about.
There's a case of Sprint exploiting the Google architecture to have those shown as system apps and not as user-level apps (which, they are).
I'm just saying, depending upon one's priorities, there's plenty of dislike to go around.
FWIW, I came from a Samsung Moment (chosen because it seemed most-stock Android on Sprint) - and I loved that - except, with the larger memory, larger screen, front-facing camera (I skype videocon from my phone now!), and 7 spaces to load goodies into for quick access as opposed to 3 on the moment, I like the Evo better.
I'm going to put on blinkers and just presume that any nits on the Evo will be fixed with updates.
I've never really like any phone when I first got it - but I've ALWAYS managed to always compare my newer, more-capable one poorly with respect to my previous one. Eventually, I get over it.
By the way - borrowed an iPhone for 4 days, end of May, while deciding whether or not to stay Android.
All I can say is that after that, I'm way happy with my Evo - and I use Apples everywhere else and love OS X, if that helps calibrate my opinion.
EDIT and PS - This is by no means an argument against MrX8503 - we all have an absolute right to our judgements, pro or con. This is simply intended as a counterpoint of view.
I reserve the right to be fully pissed at HTC over something else tomorrow.
Last edited by EarlyMon; June 16th, 2010 at 01:07 PM.
Reason: wrong app name - it's Startup Cleaner 2.0
you know the scrolling issue could be a lack of ram. how close to full are you.
By removing the Sprint apps and social networking cruft I don't use at startup, my memory at startup went from about 20% free to 48% free - and my phone got a whole lot more stable.
96% love the phone
3% don't.
out of 163 users that have voted.
Even though that is just a sample seems that people are not as concerned as the OP is. To the OP. You just suck at air hockey!!!! Get a life return the phone and go with Apple. That way you can use AT&T's crappier service and drop calls.
96% love the phone
3% don't.
out of 163 users that have voted.
Even though that is just a sample seems that people are not as concerned as the OP is. To the OP. You just suck at air hockey!!!! Get a life return the phone and go with Apple. That way you can use AT&T's crappier service and drop calls.
Because of comments like this, HTC can get away with feeding people their BS. Enjoy your gimped 30fps instead of doing something about it.
If you accept an inferior product, you get an inferior product.
My only option now is to either get an Android device on Verizon or an iPhone from ATT. I hope that people can see past that this has nothing to do with fanboyism or what phone is better.
Its about a phone being sold that has issues. Are you fine paying $200 for a phone and $2000 for a 2 year contract with big issues? I hope not.
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I have the same lag specially when typing. If I type too fast it will skip a letter. When I brag to my iphone friends about this phone, I make sure I skip the gaming and texting part. lol.
Guys, I came back from the iPhone 3GS, and I was happy with it. Got tired of the UI and wanted a bigger screen. I got my EVO for 7 days now and I must say, it was hard to get used to, but now I love it, I don't feel that the 30fps is an issue, at all. On a screen this small, I mean 4.3 30fps should not be an issue. Unless your talking about console (ps3 or 360) with over 32" LCD screens, 30fps would be a problem there. But not on a phone. Are you kidding me. The phone is still fast with the snapdragon and on every app it runs there no lag.
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Because of comments like this, HTC can get away with feeding people their BS. Enjoy your gimped 30fps instead of doing something about it.
If you accept an inferior product, you get an inferior product.
My only option now is to either get an Android device on Verizon or an iPhone from ATT. I hope that people can see past that this has nothing to do with fanboyism or what phone is better.
Its about a phone being sold that has issues. Are you fine paying $200 for a phone and $2000 for a 2 year contract with big issues? I hope not.
It could just be that my phone experience hasn't been hindered by some 30FPS cap and I don't care enough to make complaint threads over the most minuscule of issues.
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Because of comments like this, HTC can get away with feeding people their BS. Enjoy your gimped 30fps instead of doing something about it.
If you accept an inferior product, you get an inferior product.
My only option now is to either get an Android device on Verizon or an iPhone from ATT. I hope that people can see past that this has nothing to do with fanboyism or what phone is better.
Its about a phone being sold that has issues. Are you fine paying $200 for a phone and $2000 for a 2 year contract with big issues? I hope not.
So because people come on here and post issues then I guess the phone just sucks. There are a lot more people out there that have this phone compared to the users that come on here and post negative issues. I come on here to help users that need it. Not to bash something that kicks ass. If you didn't like 30FPS then why did you get the phone. The phone is offered to you and you chose to buy it. Does that make them a bad company because they felt this device would perform better this way? So why come on here bashing something that you chose to get. If you don't like it RETURN it and get out of our way so we can continue to help people that need it. Can they improve the phone at users requests? sure... Is this the right place to rant about a feature that was built into the phone for a reason....probably not....send your rant to them. Posting here isn't going to change it...you have to squeak to them.....tell them to goto hell...not us....because I don't care what you think.
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Even though that is just a sample seems that people are not as concerned as the OP is. To the OP. You just suck at air hockey!!!! Get a life return the phone and go with Apple. That way you can use AT&T's crappier service and drop calls.
I'm in the 96% group, and can't fully understand where this is coming from.
My opinion is that people taking the time to stir up and bitch about something that bugs them - when valid - may lead to actions that will improve the experience for everyone.
"My way or the highway" is an idea that I left behind when I moved out of my parents house - and that was a lot of decades ago, compadre.
For me, today, 30 fps is no big deal.
But guess what? 60 fps @ 720p is one of the supported HD standards. I can see the day where I film something at my lab or at a customer site and then just plug into an HDMI or HDMI->DVI monitor to do a little show and tell for a customer.
Why wouldn't I want that to be top notch? Why wouldn't I always want my tools to blow away the competitions'?
Doesn't seem to me that there are many HD camcorders built in to phones these days - but if I'm gonna carry one, knowing me, I'm gonna find a way into integrating it into my work life, and I'm going to want the best I can get.
PS -
Quote:
Is this the right place to rant about a feature that was built into the phone for a reason....probably not....send your rant to them.
Another line of thought is that anyplace is the right place to build consumer awareness.
My opinion is simple: we're consumers, it's us against them, we're all in this together, and consumer satisfaction polls all put US cell phone service in the basement - right down there with cable and satTV.
Quote:
...because I don't care what you think.
When I don't care what someone thinks in an internet forum, I don't start flaming - I simply don't respond, but that's just me.
Last edited by EarlyMon; June 16th, 2010 at 01:43 PM.
Wonder if people would complain about this if it was never uncovered that the phone was running at 30fps. Maybe Im just not OCD.
I've had my suspicion about it for a while, but having it verified does put fuel to the fire. Here is my post about the FPS issue back in June 04. Post #35.
This is something that I've been stating for a really long time, but no one actually believed.
For some reason the iPhone's kinetic scrolling and animations are smoother. For example its like the iPhone is running at 60fps while other phones are at 30fps.
The 1ghz snapdragon is fully capable, which has led me to believe that the iPhone OS is either more efficient, or has better coding. The new iPhone HD is supposedly getting an A4, which should make this gap even more prominent.
Hopefully Google can optimize their OS, but as of now, the iPhone is unmatched when it comes to scrolling and transitions.
Quote:
Originally Posted by SprintFun
It could just be that my phone experience hasn't been hindered by some 30FPS cap and I don't care enough to make complaint threads over the most minuscule of issues.
Miniscule? How do you feel about the Hero running at 60fps? Still feeling ok with your superphone EVO? You paid for it, you should get a fix.
Quote:
Originally Posted by SirSlayer
So because people come on here and post issues then I guess the phone just sucks. There are a lot more people out there that have this phone compared to the users that come on here and post negative issues. I come on here to help users that need it. Not to bash something that kicks ass. If you didn't like 30FPS then why did you get the phone. The phone is offered to you and you chose to buy it. Does that make them a bad company because they felt this device would perform better this way? So why come on here bashing something that you chose to get. If you don't like it RETURN it and get out of our way so we can continue to help people that need it. Can they improve the phone at users requests? sure... Is this the right place to rant about a feature that was built into the phone for a reason....probably not....send your rant to them. Posting here isn't going to change it...you have to squeak to them.....tell them to goto hell...not us....because I don't care what you think.
Where in HTC's promotional material did it state that the phone was capped at 30fps? NO ONE knew about this until after they purchased it. Its like buying a Corvette then finding out later that the speed governor was set at 80mph.
I'm complaining to HTC and I'm making my voice heard here so that maybe there are those out there that don't run into the same predicament as myself.
Miniscule? How do you feel about the Hero running at 60fps? Still feeling ok with your superphone EVO? You paid for it, you should get a fix.
Good for the Hero? I have NEVER encountered something where I think "Oh shit, if I only had a few more FPS that I can't have due to an HTC induced limitation, my phone experience would be better". And what the hell does the Hero achieve 60FPS on any way? I'll put my Evo with double the specs over a Hero any day, no matter how many FPS the hero gets while running urban spoon.
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My opinion is that people taking the time to stir up and bitch about something that bugs them - when valid - may lead to actions that will improve the experience for everyone.
This is what I can agree with. HTC has done this to the Tilt and they are repeating the offense. If people are ok with it, what makes HTC wanna change? Nothing.
If people are fine with the 30fps cap, great, enjoy your phones. But I'm letting those out there who aren't fine with this to look elsewhere.
Also BTW, 30fps for film is not the same as 30fps for gaming or phone actions. You won't notice the lag in film, but you'll see frames dropped in other areas.
Good for the Hero? I have NEVER encountered something where I think "Oh shit, if I only had a few more FPS that I can't have due to an HTC induced limitation, my phone experience would be better". And what the hell does the Hero achieve 60FPS on any way? I'll put my Evo with double the specs over a Hero any day, no matter how many FPS the hero gets while running urban spoon.
I don't think you'll ever get it. The Hero was made for what it was meant to do, the EVO was released and isn't doing what it was meant to do.
Hero owners knew what they were buying, Evo owners didn't. It seems like you're happy with your EVO and that's fine.
Quote:
Originally Posted by justinholt123
i like my evo, but then again im not a person that compares tit for tat with the iphone because i dont like the iphone. everyone that i know that has the iphone uses it for 3 things
1.facebook
2.texting
3. making calls
so wtf is the point? its a phone for soccer moms and apple fanboys.
What does this have to do with anything? We're talking about 30fps cap issue and a fix if its being worked on at all, not who uses the phones. Get over yourself.
I think it is so fumy how folks come on there and complain about how bad it is. You have not even given the devs time to work with the OS to see if there is anything to do with it, not to mention the tweaks whn 2.2 comes out.
I think some folks just thrive on the disappointment lol. HTC can go to Hell? Really? Lol the more entertaining thing is that the person you spoke to probably doesn't have a clue about the 30 FPS limit.
Either give it time or move on to the next device so you can rave about it until it comes out and again disappoints you with some serious flaw that makes it impossible for you to go on with life...
It's too bad more people that have a wonderful, working device don't come in here to rave about the Evo...But that is probably because they are too busy enjoying it.
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I think it is so fumy how folks come on there and complain about how bad it is. You have not even given the devs time to work with the OS to see if there is anything to do with it, not to mention the tweaks whn 2.2 comes out.
I think some folks just thrive on the disappointment lol. HTC can go to Hell? Really? Lol the more entertaining thing is that the person you spoke to probably doesn't have a clue about the 30 FPS limit.
Either give it time or move on to the next device so you can rave about it until it comes out and again disappoints you with some serious flaw that makes it impossible for you to go on with life...
It's too bad more people that have a wonderful, working device don't come in here to rave about the Evo...But that is probably because they are too busy enjoying it.
HTC has 30 days to announce they are working on a fix. That is how long Sprint gives its customers to return a phone.
So far all HTC has said is "Its supposed to do 30fps" and "Oh we might fix it". 30 Days is all I can wait, I'm not gonna be unhappy with a phone for 2yrs.
HTC has 30 days to announce they are working on a fix. That is how long Sprint gives its customers to return a phone.
So far all HTC has said is "Its supposed to do 30fps" and "Oh we might fix it". 30 Days is all I can wait, I'm not gonna be unhappy with a phone for 2yrs.
Sweet, why not just return it today and save yourself the hassle of using this garbage phone for the next few weeks before the 30 days? I mean it seems pretty obvious to me that yours is 100% unusable and doesn't do anything it said it would right? That 30fps thing really makes it not work at all......
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I guess I'm not somebody who's looking for the Evo to replace my phone, home computer, gaming console, camera, and video camera... It's just nice to be able to use those functions whenever needed and not have to say 'I left my ____ at home.' And the Evo just happens to do it better than any other similar device out there now, and some that are not even released yet.
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Also BTW, 30fps for film is not the same as 30fps for gaming or phone actions. You won't notice the lag in film, but you'll see frames dropped in other areas.
"You won't notice this lag in film"... Actually, that's too blanket a statement. Motion perception for video and film is tied to our flicker fusion threshold and that's a sliding scale for the population.
720p @ 60 Hz (full 60 fps) is one of the top standards for smooth action video.
Will my customers care in one of my hypothetical presentations?
I'll give such a presentation when I've had time to shake out the idea with my own mini-HDMI cable, and when I'm satisfied that no one in the room will say, "that's ok, it came from your camera."
Otherwise, I'll use stills and a slideshow - and the camera on the Evo does pretty darned good at stills, so far as I can tell.
I think I just got off track there - sorry.
Point is - I'm not discerning about games or video playback - but I am about video production and use.
I guess I'm not somebody who's looking for the Evo to replace my phone, home computer, gaming console, camera, and video camera... It's just nice to be able to use those functions whenever needed and not have to say 'I left my ____ at home.' And the Evo just happens to do it better than any other similar device out there now, and some that are not even released yet.
True EVO does it better than devices out now...but wait a month or two and you got....wait for it..
Droid X
Samsung Galaxy S
iPhone 4
All three phones that will be out very soon that won't be crippled. I'll almost go as far to say that the Droid Incredible is better.
It seems like for FPS (first person shooter, isn't that ironic? lol) it might make a difference, but for a lot of games I wonder if it really would matter? From that page I can definitely tell a difference between 30 and 60 but I have to consciously look at one, then the other.
When Sprint announced their first ever 4G handset at CTIA in March 2010, they dropped a bombshell on the mobile world. The HTC Evo 4G is a device that introduces a lot of firsts when compared to other North American handsets. This is the first Andr... Read More
HTC...You can go to hell...
