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Old June 21st, 2010, 06:24 PM   #1 (permalink)
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Default Power Port already broken on HTC EVO

After a little over two weeks of use the charger power port is already broken. Many of you probably are familiar with this problem on laptops and I know motorola phones had this problem.

The phone will charge but you have to jiggle it around until it connects.

Not very impressive.



Other users are complaining about the same thing already, beware!
EVO charging port - HTC EVO? 4G (Sprint) - Android Forums - HTC Community

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Last edited by woop; June 24th, 2011 at 04:55 PM. Reason: Blog not necessary
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Old June 21st, 2010, 07:39 PM   #2 (permalink)
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I noticed the screen lighting up a few times when charging in the car as I hit a bump in the road. It only stayed on for 20 seconds or so like it does when you put it on or take it off the charger. I was hoping it wasn't the charger port but now I'm going to wonder...
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Old June 22nd, 2010, 08:48 AM   #3 (permalink)
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Same thing happened to my phone. I am taking it to the Sprint store this afternoon to see what they say. They should give me a new phone on the spot, but I am sure I will encounter some BS. Has anybody tried to return/exchange for this problem?

Also, just to be sure, even though the phone was purchased through Best Buy, we are still covered through Sprint and can get service at Sprint Stores, correct?

Thanks,

Doug
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Old June 22nd, 2010, 09:06 AM   #4 (permalink)
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I have had the same problem with the Palm that I had. It also used the micro USB connector. The mini USB connector was rock solid, but the micro USB has me concerned.
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Old July 2nd, 2010, 02:57 PM   #5 (permalink)
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This exact same thing happen to me yesterday. I have had the phone for about two weeks or so and at one point it was charging then it would stop then start again. I took the phone to sprint, they took it apart and said the port where you charge the phone is broken and we "CANT" fix it. I asked if they can replace the phone, they said "NO" this is physical damage. I spent over 6 hours "including not going back to work on my lunch hour" talking to sprint retail store, HTC manufacture, sprint customer service hot line. No one can help me, they want me to pay 100$ for the phone to be replaced. This is ridiculous, I also spoke with htc manufacture repair department and they mentioned they have not been trained yet to fix the new EVO phone, from what the rep said they will be trained on the new evo in a couple of weeks. I'm glad I am no the only one who has had this problem. This kind of stuff does not sit well with me at all, to pay for a 500$ phone and get treated this way is horrible on sprints part. The customer service of the sprint store made it seem that I am some type of child that sits there and plays with the charging port often to make it break. I literally was told " I been doing this for 5 years of my experience and I have never seen something like this, YOU had to break this." Basically making me feel, they were not going to try anything to resolve this issue and to go on my way.
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Old July 2nd, 2010, 03:36 PM   #6 (permalink)
 
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Your best bet is to take it to another repair center. Tell them that you did not do anything to the phone, insist that the port never acted right. If that does not work, take it to the manager. After that take it to the bbb and rma it to htc. Do not ask for the repair center, just say it will not charge and sprint will not fix it. Get an rma number and send it in.

HTC Mobile Phones - Customer Service - Repair Information

Call them and tell them they have to honor the warranty. If they tell you to go to sprint, tell that that you want to do a warranty repair. If they insist on you returning it to sprint, get a contact number of the person, and have sprint talk to them.

It is replaceable under warranty. Just be nice.

OP, why are you always complaining about htc repair? You did not create two accounts to repost what has been deleted have you? Because that would be against forums rules.
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Old July 2nd, 2010, 04:07 PM   #7 (permalink)
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Quote:
Originally Posted by RiverOfIce View Post
Your best bet is to take it to another repair center. Tell them that you did not do anything to the phone, insist that the port never acted right. If that does not work, take it to the manager. After that take it to the bbb and rma it to htc.

OP, why are you always complaining about htc repair? You did not create two accounts to repost what has been deleted have you? Because that would be against forums rules.
The post was moved to another forum, not deleted, and your information is wrong too.


Fact #2 Other users are complaining about the same thing already, beware!
EVO charging port - HTC EVO? 4G (Sprint) - Android Forums - HTC Community
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Old July 2nd, 2010, 07:27 PM   #8 (permalink)
 
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Quote:
Originally Posted by websiteworld View Post
Hey Noob, the post was moved to another forum, not deleted, and your information is wrong too.
First name calling is not good, second, you only have 2 post on this website. Which means the first post was deleted, not moved.

Thirdly, the outside link is worded exactely has you have worded, which, means.

1.) you are reposting a deleted post, which is against the rules.
2.) You are citing yourself has proof of your problem, twice.
3.) Now matter what you say, htc will do a warranty rma on a phone, I just called them.
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Old July 2nd, 2010, 08:25 PM   #9 (permalink)
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Quote:
Originally Posted by websiteworld View Post
After a little over two weeks of use the charger power port is already broken. Many of you probably are familiar with this problem on laptops and I know motorola phones had this problem.

The phone will charge but you have to jiggle it around until it connects.

Not very impressive.

UPDATE:
Other users are complaining about the same thing already, beware!
EVO charging port - HTC EVO? 4G (Sprint) - Android Forums - HTC Community

HTC will not take the phone back for repair.
http://mike-biddle.blogspot.com/2010/06/htc-will-not-replace-or-repair-sprint.html
Ive seen my phone stop and start charging. I thought it was part of the slow charge process because I've been USB charging. Can you please tell me if you were wall charging? I want to know if I should anticipate the same problem. thanks
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Old July 2nd, 2010, 08:30 PM   #10 (permalink)
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Quote:
Originally Posted by jmac05r1 View Post
This exact same thing happen to me yesterday. I have had the phone for about two weeks or so and at one point it was charging then it would stop then start again. I took the phone to sprint, they took it apart and said the port where you charge the phone is broken and we "CANT" fix it. I asked if they can replace the phone, they said "NO" this is physical damage. I spent over 6 hours "including not going back to work on my lunch hour" talking to sprint retail store, HTC manufacture, sprint customer service hot line. No one can help me, they want me to pay 100$ for the phone to be replaced. This is ridiculous, I also spoke with htc manufacture repair department and they mentioned they have not been trained yet to fix the new EVO phone, from what the rep said they will be trained on the new evo in a couple of weeks. I'm glad I am no the only one who has had this problem. This kind of stuff does not sit well with me at all, to pay for a 500$ phone and get treated this way is horrible on sprints part. The customer service of the sprint store made it seem that I am some type of child that sits there and plays with the charging port often to make it break. I literally was told " I been doing this for 5 years of my experience and I have never seen something like this, YOU had to break this." Basically making me feel, they were not going to try anything to resolve this issue and to go on my way.
If you are inside the 30 days you are gauranteed at least full refund. tell them they will have to do a FULL refund, if they do not replace it. I also suggest you find a better sprint store to do your business with in the future. sounds like that one sux!
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Old July 2nd, 2010, 10:21 PM   #11 (permalink)
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Quote:
Originally Posted by RiverOfIce View Post
1.) you are reposting a deleted post, which is against the rules..
Wrong, thread was moved, not deleted. I have THREE POSTS, and they are all three here lol.
Quote:
Originally Posted by RiverOfIce View Post
3.) Now matter what you say, htc will do a warranty rma on a phone, I just called them
I have a recorded phone conversation posted contradicting this, you have nothing but words you typed.

Some people just hate being wrong. Take more time reading and less posting. You might learn something new.
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Old July 2nd, 2010, 10:30 PM   #12 (permalink)
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Quote:
Originally Posted by websiteworld View Post
I have a recorded phone conversation posted contradicting this, you have nothing but words you typed.
Without posting it...you have nothing but words you typed!
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Old July 3rd, 2010, 10:13 AM   #13 (permalink)
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Quote:
Originally Posted by ScorpDX View Post
Without posting it...you have nothing but words you typed!
You really think that I would have posted I had a recorded phone conversation if the link was not in the OP?
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Old July 3rd, 2010, 03:33 PM   #14 (permalink)
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My mistake...I didn't realize the video was a phone call
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Old July 3rd, 2010, 03:34 PM   #15 (permalink)
 
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Quote:
Originally Posted by websiteworld View Post
Wrong, thread was moved, not deleted. I have THREE POSTS, and they are all three here lol.
.
You already posted this, converted death and I already told you go back your hole, iphone boy.

Let me do some searching really quick. Yep, posted was deleted. We already been around this tree. You are re-posting on a deleted topic.

Congratz on calling your wife to make up a phone call too.
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Old July 3rd, 2010, 07:28 PM   #16 (permalink)
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I thought I had this problem as well, but it turned out to be the cord not the phone. How I found out was using my wifes charger. When using it one could all buut swing it around in circles & it keep charging mine however if you took a deep breath it would quit. There are no replacement cords according to Sprint but any data cord will do (with same fittings obviously). My plantronics voyager pro has that same size so thats what I use now.
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Old July 3rd, 2010, 11:01 PM   #17 (permalink)
 
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Quote:
Originally Posted by chillican View Post
My plantronics voyager pro has that same size so thats what I use now.
Check the amps output on that charger. Most of the plantronics chargers are less then 200 mamp, which may not be enough to fully charge the phone.

It will say on the charger in the tiny print, output 5V xxx miliamps.
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Old July 6th, 2010, 06:51 PM   #18 (permalink)
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This just happened to me as well, I made an appointment to see them today and will update on the news, wish me luck.
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Old July 7th, 2010, 04:13 PM   #19 (permalink)
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2 of the 4 EVO's I bought now have loose charging ports. So loose, it's difficult to get the phone to take a charge.

And it's not the charger. When you plug it in, the port wiggles around.

I will be heading to our local Sprint repair center tomorrow.

Edit: Here is a quick video. Sorry for having to "zoom" in to plug in the cable. I only have one hand. Filmed with 3rd EVO. You can hear it click into the faulty one. Just won't charge. :\

YouTube - Sprint HTC EVO 4G USB Charging Port Problem

LoL dammit. Previous filming, I hit the power switch to show you it was on. Forgot to that time. heh, but anyway, yeah, it's busted. And the one on the right is heading that way, though showed no signs during filming, but did yesterday.
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Old July 15th, 2010, 01:05 PM   #20 (permalink)
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Having the same problem here as well. I just switched to Sprint from AT&T/iPhone and with this, I am now thoroughly regretting my decision. I will not pay $100 for what is clearly a manufacturing failure. HTC better get on the ball here.
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Old July 15th, 2010, 01:33 PM   #21 (permalink)
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Yep mine went bad on day 31.. Had to swap it out, took 2 days to get one, It was a refurb, it actually seemed like a better unit than what I had before
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Old July 16th, 2010, 06:32 PM   #22 (permalink)
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My daughter just took her EVO to a Sprint Corporate Store and they gave her a new usb cord for her charging unit. She tried it out and everything's fine - funny since I had tried my EVO's charger cord on her phone and it was also as loose. Go figure.
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Old July 17th, 2010, 02:43 PM   #23 (permalink)
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Well, I've tried 5 USB chords (3 EVO's and 2 other brands) on my wife's and no joy.

She can get it to charge if she gets the chord just right.

I've been too lazy to take it in... that and wanted to wait and see if more people had same issue.
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Old July 17th, 2010, 05:47 PM   #24 (permalink)
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Quote:
Originally Posted by EasyEEE View Post
Well, I've tried 5 USB chords (3 EVO's and 2 other brands) on my wife's and no joy.

She can get it to charge if she gets the chord just right.

I've been too lazy to take it in... that and wanted to wait and see if more people had same issue.

maybe buy a second battery and external charger...I purchased the Seidio battery and charger and just swap batteries every morning...
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Old July 17th, 2010, 09:37 PM   #25 (permalink)
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Quote:
Originally Posted by harleyless View Post
maybe buy a second battery and external charger...I purchased the Seidio battery and charger and just swap batteries every morning...
Good idea if Sprint will want to charge $100. Personally, I think it's a manufacture defect. It broke around the 3 week mark.. when she was out of State.. didn't mention until she got back and was past the 30 days.

I may take it in tomorrow, though think she is heading to a friends.. so might be Monday.
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Old July 21st, 2010, 05:56 PM   #26 (permalink)
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Arrggghhh. Exact same problem. Looks like Best Buy Protection will have me covered, but we'll see. Will probably have to wait forever at this rate.
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Old July 24th, 2010, 04:47 PM   #27 (permalink)
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Default Broken micro USB port on phone - phone not charging

My Saturday of hell.

I'm a iPhone/ATT convert; iPhones for three years. I bought two EVOs and two car/home chargers about three weeks ago. One of EVOs quit charging last night.

I looked inside the micro USB port on the phone and could plainly see that the edges of the little plug part in the port were gone and the tips of that little plug were chipped. Either the phone was defective from the beginning or the provided cable tip is defective or the car/home charger cable tip is defective. Seems simple enough; I bought a lemon. It happens.

I went to the only open Sprint store I could find today (Saturday) and was fully expecting to get a replacement phone. The geniuses at Sprint decided I must have inserted the plug in incorrectly or dropped the phone. I explained that this was not the case and even noted that I've been charging various items for about 25 years and have mastered the art. Still I was told that there is no way I'm getting a replacement phone and I would have to go through the insurance company for a small fee of $100. He kept telling me how lucky I am that it would only be $100 for a new $500 phone. I explained to him that a $500 phone shouldn't break in three weeks. He was persistent.

So I call the insurance company and they tell me to download and print a form from their company, fill it out, provide a copy of my drivers license and FAX it to them. FAX!? I haven't owned a fax machine in ten years. I haven't had a land-line in 5 years. Where do I go to fax something.... oh Kinko's.... where's that at?.... Sprint sure is making this difficult.

The guy at the store said I'd have a new phone by Monday afternoon. The insurance witch said I might have it by Thursday if I do everything correctly. Nice.

I asked the Sprint guy if I could buy an extra battery and he actually told me to go to Batteries Plus across the street. Unbelievable. I already know no one is selling after-market batteries in stores yet.

I finally manage to get the manager of the store and at least he sells me an extra battery. I can manage for a week swapping and charging batteries while something happens with the phone. Should be fun.

I'm going to try another store on Monday morning. I know the people there are a little nicer than the phone-Nazis I dealt with today.

I wanted a new phone. I got the run around. I'm a brand new Sprint customer and I already feel I got screwed.

THANKS SPRINT.

I just found all these people with the same problem. That's all I need. If Sprint doesn't provide a new phone, they can have their EVOs back. Verizon may be my next carrier.

more people with the same problem!!!!

Biddle the Blogger: HTC will not replace or repair Sprint EVO phones

HTC EVO 4G:Loose Charging Port On 2 HTC EVO 4G...

charging issues - HTC Evo 4G Forum

Charging issues. - HTC Evo 4G Forum

UPDATE: 7-25-10 (Sunday) 9:15am

I just called Sprint customer service and explained my situation in brief. The guy told me that the store should have exchanged the phone and that I should go back and try again. This time if I get any resistance, I should call Sprint customer service directly while at the store and they will instruct the store to replace the phone. They also said that they can file a complaint against the store if there are any problems. This all sounds too easy, but I hope it's true.

I found an open store in the burbs, I'll be calling them in a few hours and hopefully be headed there for a new phone.

I should have called customer service FIRST.

I'll post again this evening.

UPDATE: 7-25-10 (Sunday) 9:20pm

I made it to a corporate Sprint store today. This store was 100% better than the last place I went. This guy told me that they would replace the phone, but they didn't have any in stock. In fact no corporate store in the area had one in stock. He assured me they would be in by Wednesday or Thursday and I only had to call and tell him I was coming in to get one. When the store I originally bought from opens tomorrow, I'm calling them to see if I can get this over with. Hopefully they have one.

Lesson learned. Call Sprint customer service first. I guess if this would have happened after the 30 days, I'd have to go through insurance and pay $100.

I'll post again when I actually get the phone and everything is back to normal.


UPDATE: 7-28-10 (Wednesday)

I've been calling eight Sprint stores everyday, multiple times per day, asking if phones are in stock. They never are. The people must be getting sick of me. I've called customer service at least ten times. Yesterday, after being on the phone with customer service for 30 minutes, the connection was lost. I called back, got someone who was actually helping me, and the call was dropped again. I called back, was put on hold while the rep was calling corporate stores, and the call was dropped AGAIN! I call back AGAIN, get to a rep and the phone reboots itself. Am I getting "Punked" here?

I learned to today that insurance claim phones come from a different "group" and you can get one (usually) in one day. There's a chance it will be a refurb.

I'm at a point now, where I might give my two phones back to Sprint and get a full refund. I've about had it. Is this what Sprint has always been like? The customer service I've experienced in the last five days is by far, the worst I've come across from any mobile provider. I managed to get caught in a perpetual loop of disdain.

My God, I just spent almost $700 on two phones and accessories.

SPRINT, DO SOMETHING ABOUT THIS


UPDATE: August 3

I sent emails to EVERY Sprint address I could find. I got this back and sent of another email.....
I removed identifying info...

-------------- to me
show details 10:34 AM (6 hours ago)
Mr. --------,

Thank you for contacting Sprint and allowing us to address your concerns.

How did you start your service? Was this in a Sprint store?

---------
---------@Sprint.com

-----Original Message-----
-----------------------------
7/28/10 7:43 PM
-----------

Original Message Follows:
------------------------
Customer Name: ---------
Sprint PCS Phone Number: -------------
Account Number: ------------
Form: Ask A Question-Manage
Topic: Plans, Features and Services
SUB Topic: General Inquiry
================================================== ===========
Original Question:
Question: I bought two EVOs, two car chargers, three phone cases and one
spare battery. I've spent about $700. One phone works wonderfully, one
won't charge. This is an ongoing problem with the EVO and can be found
online in multiple forums. No one at Sprint will help me get an
exchange. I'm still within 30 days of purchase. NO ONE WILL HELP ME. I'm
posting this horrible experience on five Android/HTC/EVO/Sprint forums.
I will continue updating them until this issue is resolved. If Sprint
refuses to supply an exchanged phone, I wish to be fully refunded of all
monies spent, and I will use the services of another provider.

"I'm a iPhone/ATT convert; iPhones for three years. I bought two EVOs
and two car/home chargers about three weeks ago. One of EVOs quit
charging last night.

I looked inside the micro USB port on the phone and could plainly see
that the edges of the little plug part in the port were gone and the
tips of that little plug were chipped. Either the phone was defective
from the beginning or the provided cable tip is defective or the
car/home charger cable tip is defective. Seems simple enough; I bought a
lemon. It happens.

I went to the only open Sprint store I could fin...
================================================== ===========



This e-mail may contain Sprint Nextel Company proprietary information intended for the sole use of the recipient(s). Any use by others is prohibited. If you are not the intended recipient, please contact the sender and delete all copies of the message.

Reply
Forward
Reply
--------------
show details 4:50 PM (0 minutes ago)
Mr. -----,

Thank you for your concern with my problem. I greatly appreciate your time.
I was a loyal AT&T/iPhone customer since it's introduction. Sprint's reputation, prices, and product converted me. If we can resolve this issue, I'm sure to be a loyal and longterm subscriber to Sprint.

Please read this email understanding that I am not writing in an angry manner, but simply stating my experience thus far. This is a synopsis of the last eleven days.

I started my service on July 2 through a corporate Sprint store in Chicago.
July 24 one phone quit charging. I rebooted, swapped chargers, etc. to no avail. I checked multiple EVO forums and found that many people had the same problem at about three weeks of ownership. Everyone was telling the same story. A lucky few were able to get help at the stores.
I went to three stores and each salesperson argued that I had wiggled the cord too hard or dropped my phone, insisting that I had physically damaged it. Again, I bring up the fact that I've been charging smartphones for over three years and mobile phones since the release of the Motorola "brick". I've become quite capable at it. One gentleman even claimed he "ain't never even seen anything like that before".
I gave up on the stores and called Sprint customer service.... about 15 times. I was told so many different things that I've lost track. Every time it seemed I was making progress, it was shot down in the end.
I finally gave up and placed a claim.

Because I could not reach anyone in customer service or at a store that could help me, and because my 30 day return period was coming to an end, I placed a claim through Asurion. I've now paid out $616 for phones and accessories, $256 for my first month's bill (!! why so much?), $50 for a spare battery to keep the phone working, and a $100 deductible to replace a phone I didn't break. That's $1022, and I've had one broken phone since July 24.

Since I already placed a claim, I would love to be reimbursed the cost of the deductible. Can you also tell me why my first bill was $256? I've checked with others that have purchased EVOs with Sprint and their first month bill was for talk-time and data only. Did I get charged an activation fee when others didn't?

Thank you for your interest,

----------------

UPDATE: Aug 8, Sunday

No reply from the Sprint rep. No surprise there.
The replacement phone from Asurion is at the FedEx sorting facility. I Should have it tomorrow. It's been a pain in the butt charging 3 batteries from one phone every night. it's been 16 days since this ordeal started.

Way to go Sprint. You've handled this so well.

-----------------

UPDATE: Aug 10, Tuesday

I got my replacement phone from Asurion yesterday afternoon. I got home and followed the directions to activate it online. That didn't work... of course. I had to call the Sprint activation line. The guy admitted he never activated an EVO before and it took him three tries. I finally had to do it manually on my end. The phone call took 35 minutes.

My phone quit charging on July 24. I got a replacement on August 9. It took 17 days of phone calls, driving to Sprint stores, charging batteries, multiple headaches and an additional $100 to get a working phone.

I feel I got treated unfairly by Sprint throughout this whole thing. Asurion handled their portion just fine. Once I faxed my paperwork to them, everything flowed. It took about a week to get a phone because there were none available. I hope someone can read this and possibly avoid the same pitfalls I encountered.

If anyone heres of some kind of recourse being taken by Sprint customers, like a class-action lawsuit, etc., please post it to this thread, as I will be emailed by the forum.

Oh, and wouldn't you know it.... I think the external speaker on the OTHER phone is blown. It's got a nice crackling sound to it. Yay.
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Old July 28th, 2010, 03:30 PM   #28 (permalink)
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I just got back from spring, same result, have to pay the 100 deductable for the total equipment protection.
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Old August 4th, 2010, 06:14 PM   #29 (permalink)
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My EVO wouldn't charge and I took it to a local Sprint store today. They confirmed the charging port is bad, and I'm in the queue for a replacement. The phones are back-ordered a 1 month. I was not told whether I will owe a deductible. Meanwhile my wife's EVO is showing signs of a weakening charging port as well. It's intermittently switching from charging to not charging while plugged in. Looks like HTC may be headed for a mea culpa press release like the iPhone 4.
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Old August 10th, 2010, 07:49 PM   #30 (permalink)
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My Evo power port broke after two weeks of normal use. It would charge only when holding the cable in one specific position. I was traveling, so I went to the Sprint store as soon as I returned home. Sprint refused to take it back and insisted I contact HTC. I contacted HTC and received an RMA. Almost two weeks after I shipped the phone I called HTC to find out what was going on. They didn't know so they escalated the case. Tonight I received an email: they want $240 to fix the phone (by replacing the main board), or if I choose to do nothing they will charge me $39 to return the busted phone to me. They claim that the broken power port is "physical damage" not covered by warranty. Of course, that's insane. They want more money to fix the phone than it cost me in the first place. The so-called physical damage is obviously the result of a design or engineering defect. I see many other posts regarding broken power ports. Finally, under California law, HTC can't decide not to cover such a defect from dca.ca.gov:

Defective Merchandise Civil Code sections 1791.1(a) and (c), 1792, 1792.3, and 1793.2(d)
Unless an item is sold "as is," all new products (except clothing and consumables) that are bought primarily for personal, family, or household use have a warranty implied by law.
This implied warranty means that the product must be fit for the ordinary purposes for which the product is used. The warranty lasts for at least 60 days, or for as long as any written warranty that accompanies the item (up to one year).
If an item sold with a written warranty is defective, you are entitled to have it repaired to conform to the warranty, and, if the item cannot be repaired, you are entitled to have it replaced or to receive a refund of the purchase price (excludes defects due to abuse).
If there is a written warranty and the defective item is too big to return, the company must either pay shipping costs or come to your home to provide service.
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Old August 10th, 2010, 08:02 PM   #31 (permalink)
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I just took my Evo in on Friday to a Sprint corporate store w/ repair facility, where they verified the port was loose and therefore not charging reliably. Within 2 minutes they had ordered a replacement which I picked up today, no questions asked and no hassles. I know this doesn't help those who have had problems, but they may be getting the picture that there's a defect in the design (not enough stress relief and too tight a fit).
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Old October 30th, 2010, 11:18 AM   #32 (permalink)
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Default HTC EVO Micro USB Charging Port doesn't work.

I have the same issue with my charging port not working. Just got back from the Sprint store today. It seems they knew exactly what was wrong with the phone. The tech guy didn't even look at it. They wanted $35 for them to take care of it or I could call HTC and go through them. Since I was there I went with Sprint and paid the $35. On the way home it dawned on me I bought the phone through Sprint directly. Seems a little odd that I needed to call HTC directly if I bought the phone from Sprint. You would think they would have an agreement with HTC about these types of issues.
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Old October 31st, 2010, 01:30 AM   #33 (permalink)
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Quote:
Originally Posted by DarthTolken View Post
I have the same issue with my charging port not working. Just got back from the Sprint store today. It seems they knew exactly what was wrong with the phone. The tech guy didn't even look at it. They wanted $35 for them to take care of it or I could call HTC and go through them. Since I was there I went with Sprint and paid the $35. On the way home it dawned on me I bought the phone through Sprint directly. Seems a little odd that I needed to call HTC directly if I bought the phone from Sprint. You would think they would have an agreement with HTC about these types of issues.
as odd as it seems this is the norm. htc is the manufacturer, and thus is the one who offers the 1 yr warranty. i am having the same issue with several items from home depot right now.


i am finding it odd that sprint is charging the $35 for EVERY case...The way that I read the new policy is that this fee is for other than defect type situations. so...in this situation, they treated it as if the port was damaged by you, not a defect in the phone. like I said though...I am reading that just about everyone is getting charged.

did they fix it or replace the phone??
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Old November 12th, 2010, 04:29 PM   #34 (permalink)
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Default 5th Month Broken Charging Port

I've loved my EVO for the 5 months that I've had it. I'm a new Sprint customer and had switched over from a g1 bought at launch.

My charging port is dead now and you have to push down on the power cord to get it to charge.

Upon closer inspection it appears that the black plastic nub inside the mico-USB port has cracked on the left side. You can clearly see this plastic is there to hold the pins in the correct location to line up with the charging cord. Some of the plastic is actually missing and the far left gold pin is almost completely exposed on the top. On the other pins they are only exposed on the bottom of the black nub.

This appears to be a possible design flaw in the Micro-USB port its self as the black interior plastic piece for the pins is much smaller when compared to say a Mini-USB port. It seems to me that a better quality plastic on this part wouldn't have cracked and could handle the "stress" of the charging cord for which it is intended to be used with.

This issue when researched seems to only happen to people that have a EVO from the first round of production. It would seem logical that since the 2nd and 3rd round productions of this unit don't seem to have this problem that HTC has quietly address the issue. It's ashame that Sprint has low balled HTC so much on their pricing that they probably negotiated returning defective units to the manufacture to be out of the picture to ensure the margin for the EVO's didn't dip too low for HTC. Ahhh the power of a coporation that doesn't screw their customers over because they deal in volume and know the importance of customer loyalty. Costco pops to mind, they have the clout to demand unquestioned return policies with EVERY manufacture that sell product for and enough buying power to spend billions with companies like Sony. Why would Sony even try to argue with Costco? They wont! They want the hundreds of millions of dollars Costco will spend with this and will bend over backwards to keep that type of sales relationship.

Sorry, I got a bit off topic there but I had to point to a company that treats their customers fair unlike what I've experience so far with Sprint.

First I was told by a Spint employee online that "charging ports are not covered under the OEM warranty". What? They're telling me that it's physical damage and it's my fault. Apparently I don't know how to plug a USB cable into a device correctly? I sell electronics for a living, my companies products have a 1 year warranty, if any product stopped turning on because of a power cord or damaged charging port there is no way we would try to tell the customer it was their fault.

Horrible customer service and I guess I'm not surprised seeing as how Sprint doesn't actually make any hardware they just slap their name on other peoples products.

So I went into the Sprint store that had a repair center today and they checked the phone out for me and verified it wouldn't charge. Then they told me that they can't fix it because I have water damage! I've never got my phone wet. This is crazy! So they showed me the water mark that might as well be on the out side of your phone and would show water damage even if you hand was the slightest bit sweaty. The water mark they pointed out to me is the one that is at the bottom of the phone under the batter cover. Exactly on the crack of the phone so even if you got one drop of water on your battery cover it bleeds and your screwed.

I told them I know there are more water damage stickers on my phone and they told me that it doesn't matter one is enough for them not to ever have to touch it or look at the issue closer. I didn't realize that I had a water mark on the battery that is in perfect condition while I was at the store and upon closer inspection online there is a 3rd water damage indicator located even closer to the faulty USB port. You can find it's location if you take the battery out and remove the red plastic back cover off. Surely if there was really water damage to my phone it would have to get deeper into the phone and would also trigger this 3rd indicator or the battery indicator. My battery sticker is in perfect shape as I'm sure the 3rd one as well. They wouldn't even open the phone up to check. As far as I know they didn't even look at the battery indicator.

When looking around at pictures of other EVO's online they tend to have a pink or almost all white color to their water damage sticker after being triggered. Mine is deep red, you can see the cross hatch pattern has bled a little bit. It seems to me that the more water that comes in contact with the sticker the more the red stripes fade. My sticker is still deep red just a little bit lighter in color then the red plastic inside the phone and you can still see the stripe pattern.

My assumption is that the lighter the color of the sticker the more water, moisture, or condensation it was exposed to hence why mine is still a really dark pink or light red.

So I guess the real issue I figured out on why it looks like 1 out of 3 of my stickers is slightly water damaged is because I have drum roll please... a full body Invisible Shield. When I first got my phone I wanted to protect it like I did my G1. They are great cases! No extra bulk and prevents scratching. Well if you haven't installed window tint or one of these clear protective films before you wouldn't know that to apply the film or sticker you have to spay the sticky side with water to lubricate it enough to get it into the exact correct spot on your device. You then use a supplied mini squeegie and push out the water and air bubbles until you have a nice smooth surface and a protector that is ultra stuck on. Which is a guess where my problems began. I know I took the battery cover off of the device when applying the protective film but maybe there was a small drop or smear of water on the inside of the battery cover when I put it back on... I guess I should of been more aware of the security stickers when are not a new concept to me. I just would not of thought that some how applying a protective film to my device would screw me over in the long run and basically void my OEM warranty. Good thing I bought the extended warranty through Sprint or else I would have no options except to have to buy another phone for $450 to live out my remaining 19 month contract!

My point is the USB port is broken and you can see it's cracked and missing. This has nothing to do with water damage. There are 0 other flaws with my phone except for the other OEM defect, the peeling screen in the lower left corner. I take care of my electronics, I build computers, I fix PS3's and XBoxes. But good luck getting some actual customer service from the Sprint reps seeing as they don't care and don't take into account the condition of the phone in to account to possibly make an exception to their policy which CAN ALWAYS happen.

I'm disgusted!
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Old December 18th, 2010, 08:55 PM   #35 (permalink)
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Yum, mine has been acting up periodically since the beginning, but just in the last few weeks, it no longer connects to my computer for data (ever, even when I get a charge light) and I have to either hold the cable down or hang it off the edge of a desk (so gravity pulls it down enough) or it doesn't make contact inside the phone. it feels like the solder that holds the micro usb to the circuit board has separated, I really don't want to fix it myself, as I'd like a new HW model (I haven't been keeping up, did they ever release HW004?) if possible to resolve some of my other issues...

I could live with $35, I'll complain, but I'll pay it, I frequently use my Evo with EasyTether Pro to get internet for my work laptop when travelling, without it I am losing 30% of what I use my phone for. Going to the nearest repair shop sprint store after the holidays are over.

If they tell me to ship it to HTC, I won't unless HTC tells me they will replace it at no charge AND will cross ship me the replacement. I do not mind paying one way shipping.

Looking in the port, I can only see that it is angled up, I do not see anything broken, I do not know why the EU made everyone go to microUSB and not mini-USB. Now I have been shutting my phone off and putting the micro-SD in an SD adapter and transfering files from my computer that way, or by andFTP app as I have a couple of linux servers on my network at home. Still a pain, I'll update after I talk to Sprint.
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Old December 18th, 2010, 09:24 PM   #36 (permalink)
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I had the issue. I paid $0 and got a new replacement phone that day. I got lucky, but it had a lot to do with a shop full of people looking to buy and me returning the phone everyone was in line looking at. I think they just wanted to get me in and out as quickly as possible. I didn't make a scene. Just explained my discontent and got what I wanted and moved on.

I did explain to Sprint though that this item is a defect and that I'd sooner take Sprint and HTC to small claims court locally than to deal with the hassle of fighting over a refurb and deductible. HTC covers these things for one year so Sprint trying to default to refurbs through Assurion is a cop out.
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Old December 19th, 2010, 11:33 PM   #37 (permalink)
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I've had my Evo a week now and the USB charge port has been a concern. I find it a bit difficult at times to plug into the port. So I have to push hard to get it in. With plugging into charge the battery 2-3 times a day, I'm concerned this charging port will soon break.
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Old December 20th, 2010, 07:42 PM   #38 (permalink)
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Thumbs up Props to Sprint ... so far

I called Sprint expecting the worst. But I was immediately put through to a technical support person who opened a ticket for me, told me to go to the nearest Sprint store, said it would be repaired for free, and texted me several locations near me where I could get it fixed.

So far so good.

I'll post the latest after I go tomorrow. But wanted to give Sprint some props. I was an AT&T customer for about 15 years (since they were Pac Bell) and this kind of customer service was the rare exception.

Hard to believe that HTC would put out a phone that needs to be charged every half hour or so and not make sure the power port is likely to last more than a few months.
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Old December 21st, 2010, 01:00 PM   #39 (permalink)
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I've had my Evo a week now and the USB charge port has been a concern. I find it a bit difficult at times to plug into the port. So I have to push hard to get it in. With plugging into charge the battery 2-3 times a day, I'm concerned this charging port will soon break.
This is what they did to combat the loose port problem: they tightened it up; that's a good thing. Seriously, don't let this freak you out, you can find threads like this on any device forum, because there will always be those people that are ignorant of the stresses one can unknowingly force on device ports- it really doesn't have to be blatant abuse. However, sub-par manufacturing could definitely play a part; HTC cannot expect all customers to be frigging phone surgeons.
 
Old December 22nd, 2010, 08:10 PM   #40 (permalink)
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Since I got my phone on July 20 I haven't had any charging port problems until last week. I went to the Sprint store but the wait time for the repair technician was very long so I left with plans to return but haven't been able to do so. I ordered from ebay a separate battery charger since I have the original and a spare. I so that a new charging dock was being sold at Sprint. Do any of you know if this might solve the problem or will the phone still not charge? Any info will be greatly appreciated.
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Old December 23rd, 2010, 08:22 PM   #41 (permalink)
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I stopped by the sprint store wednesday, and the guy said he'd have to charge me $35, but after talking to the tech, he said it is a known hardware failure and they are giving refurbished ones at no charge, but had none in. they would call me when they got some. I for my call today, while I was heading out of town. I'll have to go on monday.
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Old December 25th, 2010, 02:45 PM   #42 (permalink)
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Quote:
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Since I got my phone on July 20 I haven't had any charging port problems until last week. I went to the Sprint store but the wait time for the repair technician was very long so I left with plans to return but haven't been able to do so. I ordered from ebay a separate battery charger since I have the original and a spare. I so that a new charging dock was being sold at Sprint. Do any of you know if this might solve the problem or will the phone still not charge? Any info will be greatly appreciated.
Charging the batteries in a separate charger is a stop gap, but if the phone itself cannot charge then I doubt another dock will solve this problem. You must go to Sprint and tell them to fix your phone NOW.
 
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Old December 31st, 2010, 08:45 AM   #43 (permalink)
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So, got my replacement Evo, it's a HW003, the screen is not raised, but has a "groove" where it looks like lint and dirt could get down around it. it has the light leak under all the HW buttons, and the funny brown looking smudges that show up when the button lights are on. The USB connector is VERY snug, it takes a good bit of force to push the cable in, and enough to remove it that I am afraid of breaking it again...

I have not had any problems with it since I got it on Monday (it came in thursday, super quick! but they called me after I had already left the area for the weekend, 10 minutes earlier and I would have gotten it for christmas weekend. as it is, I still have not finished setting it back up).

There was no charge, as I said before. The tech said Sprint has notified them of the charging issue and is repairing them all for free now as they got HTC to agree to accept them all back. When I got it, they made me keep my old battery, the "new" phone came out of a bubble mailer, and had the clear plastic cover on the screen like when I first bought it in June.

So far I have not experienced any issues with functionality of this piece of hardware.

The light leak is around all sides of the screen, the whole bottom and 2/3 the way up both sides, MUCH worse than my original, but at least I can charge and USB data transfer.
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Old January 22nd, 2011, 05:28 PM   #44 (permalink)
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Actually, this is a duplicate thread.

Rather than merge them, for the moment, I'm going to simply lock this one and ask folks to go to:

http://androidforums.com/htc-evo-4g/133559-broken-evo-charging-port-thread-lets-track-issue.html

marc - I thought a merge at this late date made no sense. Please dispose as you see fit, including this thread lock. Thanks!!
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