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Old June 23rd, 2010, 07:11 AM   #1 (permalink)
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Default Just Got Off The Phone With HTC.. They Now Know What Is Causing Battery Drain..

HTC guy states Sprint and HTC are working day and night to try and fix this issue and here is what it is. Its an incompatibility between the EVO and Sprint towers equipped with Motorola made transmitters. It seems that the phone and the Motorola towers have an incompatibility issue causing the EVO to keep searching for the tower even though its connected using gobs of power doing so. He also said they are not sure if it can be fixed with an over the air patch or not that it may end up being a hardware issue but Sprint is trying to modify the towers to compensate for the issue.

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Old June 23rd, 2010, 07:15 AM   #2 (permalink)
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Htc and sprint needs to compensate the 10 dolla charge
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Old June 23rd, 2010, 07:20 AM   #3 (permalink)
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that would SUCK if this was a hardware issue
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Old June 23rd, 2010, 07:25 AM   #4 (permalink)
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Sprint is not going to alter their entire network for a battery issue.
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Old June 23rd, 2010, 07:29 AM   #5 (permalink)
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I bet its also a secret plot by Motorola to make sure the Evo fails so the Moto Droid's on verizon can sell better
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Old June 23rd, 2010, 07:30 AM   #6 (permalink)
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I bet its also a secret plot by Motorola to make sure the Evo fails so the Moto Droid's on verizon can sell better
Moto is going to come to your house and wipe your brain now. RUN!
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Old June 23rd, 2010, 07:37 AM   #7 (permalink)
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Sprint is not going to alter their entire network for a battery issue.

Im sure they will try to make the cheapest fix for them. Try and modify the towers before maybe having to recall 100s of thousands of handsets. (that will never happen) Now this issue is only with the Motorola built towers other towers must not be an issue. How many Sprint towers are built by Motorola that I don't know.
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Old June 23rd, 2010, 07:57 AM   #8 (permalink)
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the palm pre had battery issues when it was first released. A software update within months helped the battery out a ton. Im sure HTC will bring out a patch to solve the problem. Just have to be patient. That's all.
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Old June 23rd, 2010, 08:00 AM   #9 (permalink)
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the palm pre had battery issues when it was first released. A software update within months helped the battery out a ton. Im sure HTC will bring out a patch to solve the problem. Just have to be patient. That's all.
That would be nice. It would be nice to get at least a 8 hr. day out of my phone and actually be able to use it and the full feature set.
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Old June 23rd, 2010, 08:22 AM   #10 (permalink)
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The only thing off on my phone is 4G and i easily get 15-16 hours of medium usage with a good 30-40% left at the end of the day when i got to bed and throw it back on the charger. It wasnt so great until i did a factory reset, now its fine.
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Old June 23rd, 2010, 08:30 AM   #11 (permalink)
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What battery drain? I can get 20 hours out of this phone with a good amount of use (much more if I don't use it much). I couldn't get more than 10 out of my pre just letting it sit.
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Old June 23rd, 2010, 08:44 AM   #12 (permalink)
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?
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Old June 23rd, 2010, 08:47 AM   #13 (permalink)
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My battery wasn't so great using the stock ROM. After root and using Bugless Beast v.3 I get great battery life. Take it off the charger at 8:30am and I still have about 30% left at 2am.
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Old June 23rd, 2010, 08:48 AM   #14 (permalink)
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I don't want to rain on your parade, but that sounds like complete BS. That sounds like something a customer service rep would make up just because they don't want to talk to you anymore.
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Old June 23rd, 2010, 08:53 AM   #15 (permalink)
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I don't want to rain on your parade, but that sounds like complete BS. That sounds like something a customer service rep would make up just because they don't want to talk to you anymore.

If thats true what does that say about HTC? I highly doubt its BS the guy went into some detail about the Motorola towers and there inability to communicate properly with the phone. All I can say is call HTC yourself.
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Old June 23rd, 2010, 08:59 AM   #16 (permalink)
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I am almost always around a charger so i never understood peoples battery claims before. Monday i had Jury duty and had to leave my phone locked in my car from 830am until 3pm. It was fully charged before i left the car. When i got back in the car at 3pm i had only 8% battery left. I had about 7 missed calls and 5 or so emails. 2 voice messages waiting. But the phone was not touched all day. To me that is horrible battery life. 6.5 hours of doing nothing on the phone and it was dead.

I dont know anything about Motorola towers ect. What i know is this level of battery life it not acceptable. I had 4g off, wifi on, gps off, I didnt leave any programs running in the background. When i checked task manager it didnt have anything programs running that could explain this.

I have 1 brightly lit stuck pixel on the bottom left of my screen. I was planning to just live with it. But i think i will just take it in and trade it now.

Also i dont have facebook or twitter or any social sync apps or widgets on my phone. I have news set to never sync, i have google voice off ect.
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Old June 23rd, 2010, 08:59 AM   #17 (permalink)
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If thats true what does that say about HTC? I highly doubt its BS the guy went into some detail about the Motorola towers and there inability to communicate properly with the phone. All I can say is call HTC yourself.
Hmmmm... I don't know, but HTC has made plenty of other phones that use those towers and they don't have the battery problem, right? Could be something new I guess because of the 4G inclusion but I would think that they would know what works with those towers and what doesn't since they've been making phones to work with them for quite some time. Also, HTC uses Motorola parts in all their phones so they are very familiar with Moto's stuff and how it all works together.
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Old June 23rd, 2010, 09:00 AM   #18 (permalink)
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I am almost always around a charger so i never understood peoples battery claims before. Monday i had Jury duty and had to leave my phone locked in my car from 830am until 3pm. It was fully charged before i left the car. When i got back in the car at 3pm i had only 8% battery left. I had about 7 missed calls and 5 or so emails. 2 voice messages waiting. But the phone was not touched all day. To me that is horrible battery life. 6.5 hours of doing nothing on the phone and it was dead.

I dont know anything about Motorola towers ect. What i know is this level of battery life it not acceptable. I had 4g off, wifi on, gps off, I didnt leave any programs running in the background. When i checked task manager it didnt have anything programs running that could explain this.

I have 1 brightly lit stuck pixel on the bottom left of my screen. I was planning to just live with it. But i think i will just take it in and trade it now.

Also i dont have facebook or twitter or any social sync apps or widgets on my phone. I have news set to never sync, i have google voice off ect.
Leaving your phone in a hot car will KILLL your battery.
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Old June 23rd, 2010, 09:01 AM   #19 (permalink)
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My battery performance has been AWESOME, I don't have any task killers...none of that. Just keep Wi-Fi off when I don't need it, as well as GPS.

I did two battery tricks...one being the CDMA/GSM and the other the SD card reformat.

SD card did absolutely NOTHING for me while it appears CDMA/GSM did help. I used the phone all day, call, text, pandora, WC etc. Right now I'm going on 18 hours of use...battery down to 17% so gonna charge it but I'm coming from a Touch Diamond. That thing would sit for 3 hours and tell me the battery is dead, even if I didn't use it. This phone is so much better that it took me a while to learn to trust it, that it wouldn't die on me in 3 hours.
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Old June 23rd, 2010, 09:05 AM   #20 (permalink)
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Ok. Now can you ask then why they can't seem to make the EVOs fast enough?
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Old June 23rd, 2010, 09:11 AM   #21 (permalink)
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Well my battery life varies greatly from day to day. I would believe this tower theory as I get horrific battery life here at work while it seems to be much better at home. It's either that or the weak signal here at work. Either way, I scoffed at battery life issues until I actually started paying attention.

I had my phone charged on my work computer up to 100%. I took it off and went to the can. I browsed the internet and sent a few texts. Came back and went to put it back on the charger when I thought to check the battery. 82%. It dropped almost 20% in 20 minutes of internet browsing. I had everything else off.

I don't expect great life as my pre and orginal iphone weren't all that good either but people on here making crazy battery life claims of 24 hours with medium use have me wondering wtf?
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Old June 23rd, 2010, 09:16 AM   #22 (permalink)
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Originally Posted by awesomerobot View Post
I don't want to rain on your parade, but that sounds like complete BS. That sounds like something a customer service rep would make up just because they don't want to talk to you anymore.
Eh. If he was making it up to get the guy off the phone, he wouldn't end the story with "and its a hardware issue with no OTA fix". That would just prolong the discussion and complaints.
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Old June 23rd, 2010, 09:17 AM   #23 (permalink)
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Leaving your phone in a hot car will KILLL your battery.
It will kill more than the battery. But my car was in a parking garage. And it wasnt hot in their. And i checked before i left it and made calls from the garage as soon as i got back in the car and could plug the charger in. The garage was in as close to perfect cell phone strength as i ever get. Full bars of signal. I know in some buildings weak signal can make the phone look for a signal all day and drain the battery. That wasnt the case. Full strong signal. It was actually a nice day outside. Wasnt even hot in the car. I tried to make up some reasons to justify the battery drain. But just couldnt. I will have to test it out one day and resist the urge to plug my phone in for a complete day. Its just instinct for me to plug my phone in everytime i get in my car. Or everytime i am home.
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Old June 23rd, 2010, 09:46 AM   #24 (permalink)
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Sprint is not going to alter their entire network for a battery issue.
But they sure hell altered that 10 dollarfee
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Old June 23rd, 2010, 10:12 AM   #25 (permalink)
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Hmmmm... I don't know, but HTC has made plenty of other phones that use those towers and they don't have the battery problem, right? Could be something new I guess because of the 4G inclusion but I would think that they would know what works with those towers and what doesn't since they've been making phones to work with them for quite some time. Also, HTC uses Motorola parts in all their phones so they are very familiar with Moto's stuff and how it all works together.
We don't know that those other HTC phones don't have the same issue. My HTC Touch Pro had atrocious battery life, and it may have been related to constantly searching for signal. I'd be connected cause I'd have one bar, but the phone would just heat up as if it was trying really hard to do something.
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Old June 23rd, 2010, 10:25 AM   #26 (permalink)
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What battery drain? I can get 20 hours out of this phone with a good amount of use (much more if I don't use it much). I couldn't get more than 10 out of my pre just letting it sit.

Well see this is exactly the issue its only the Motorola built towers that are causing the problem. Sprints other towers are working fine with the handset. This would certainly explain why you get good battery life and others don't. Lets hope Sprint can come up with a fix for the rest of us that must be serviced with Motorola towers. I can only imagine Motorola pointing the finger at HTC when Sprint confronts them with the issues.
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Old June 23rd, 2010, 10:27 AM   #27 (permalink)
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but it wouldnt explain why I was getting really bad battery life and a factory reset fixed it.

I think you made it all up.
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Old June 23rd, 2010, 10:30 AM   #28 (permalink)
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the palm pre had battery issues when it was first released. A software update within months helped the battery out a ton. Im sure HTC will bring out a patch to solve the problem. Just have to be patient. That's all.
I remember when I got the iPhone 3.1 OS and it TOTALLY helped battery life, OMG!!

Then I see the iPhone 4 and it says amazing battery life (reviewers are agreeing). Then I remember how with iPhone battery life is great then begins to suck.

With Android, it sucks (well just EVO) and then gets better - already has.
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Old June 23rd, 2010, 11:07 AM   #29 (permalink)
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ong Title/Artist.
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Old June 23rd, 2010, 11:15 AM   #30 (permalink)
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Historical data shows that one should always take what a (telephone or email) customer service representative with a huge grain of salt.

Folks, they are barely paid more than minimum wage, and are the last, last, last ones to know about any kind of corporate policy.
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Old June 23rd, 2010, 11:15 AM   #31 (permalink)
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That makes no freaking sense whatsoever. Signal is signal and frequency is frequency. The radio doesn't know if it's a motorola or a martian sending the signal. They're just trying to pass the buck onto sprint. Just remember fellas, Early Adopter = Beta Tester.
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Old June 23rd, 2010, 11:17 AM   #32 (permalink)
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I've no reason to doubt the OP.

However - I think there's more to it. In another thread, one guy claimed that while his battery was showing that it was quite low, he simply removed it while the phone was on - and re-inserted it and re-started his phone. He claimed that suddenly the battery showed a very high percentage available and that his phone continued to last him for many hours after that.

Can't find the thread right now, my bad.

I'm going to try it. I wonder if there still isn't some software issue.
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Old June 23rd, 2010, 11:17 AM   #33 (permalink)
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Yea, mine has gotten progressivly better over the last few days. Especially since I did a factory reset. When I first got it I couldn't get 6 hours out of it. Now I'm getting a full day (7:00am-12:00am) with moderate usage.
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Old June 23rd, 2010, 11:21 AM   #34 (permalink)
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Quote:
Originally Posted by awesomerobot View Post
I don't want to rain on your parade, but that sounds like complete BS. That sounds like something a customer service rep would make up just because they don't want to talk to you anymore.
I second this opinion.
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Old June 23rd, 2010, 11:23 AM   #35 (permalink)
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Htc and sprint needs to compensate the 10 dolla charge
LOL I guess this is part of that premium service you get for having an EVO
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Old June 23rd, 2010, 11:26 AM   #36 (permalink)
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What battery drain? I can get 20 hours out of this phone with a good amount of use (much more if I don't use it much). I couldn't get more than 10 out of my pre just letting it sit.
Are you in an 4g area and are you connecting to the moto towers? If not I guess this doesn't apply to you. Geeez read people read.
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Old June 23rd, 2010, 11:29 AM   #37 (permalink)
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I saw a night and day change on mine when I turned off the screen auto-orientation. I mean, I'm now very impressed by the standby battery utilization of this phone.

I came to turn off orientation after looking at cpu utilization via top, instead of task managers. However, since this isn't something I want to go without, I've gone for a factory reset now. I am being much more judicious about what I'm installing now, and will watch for a while after installing each thing to see what affects it has. I was up to like 87 installed programs before. However, I *still* got great battery life out of it after disabling the orientation. So this time I want to watch and see if it's something I install that hoses orientation.
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Old June 23rd, 2010, 11:30 AM   #38 (permalink)
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Hmmmm... I don't know, but HTC has made plenty of other phones that use those towers and they don't have the battery problem, right? Could be something new I guess because of the 4G inclusion but I would think that they would know what works with those towers and what doesn't since they've been making phones to work with them for quite some time. Also, HTC uses Motorola parts in all their phones so they are very familiar with Moto's stuff and how it all works together.
Making plenty of 4G phones, Really? I thought the evo was the first 4g phone
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Old June 23rd, 2010, 11:37 AM   #39 (permalink)
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Originally Posted by MrNoSox View Post
Hmmmm... I don't know, but HTC has made plenty of other phones that use those towers and they don't have the battery problem, right? Could be something new I guess because of the 4G inclusion but I would think that they would know what works with those towers and what doesn't since they've been making phones to work with them for quite some time. Also, HTC uses Motorola parts in all their phones so they are very familiar with Moto's stuff and how it all works together.

Well you really can't assume past HTC product reliability will pass on to evo. I'm sure people buying Toyota's never thought after all these years of Toyota making good solid cars that there new Toyota's would start driving by themselves either.
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Old June 23rd, 2010, 11:43 AM   #40 (permalink)
 
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Ther is an antenna problem, but is not the tower.
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Old June 23rd, 2010, 11:46 AM   #41 (permalink)
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Moto is going to come to your house and wipe your brain now. RUN!
Stephen King's "the cell"

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Old June 23rd, 2010, 11:55 AM   #42 (permalink)
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I'm telling you, these customer service people must get off the phones and have a huge laugh about "what I just told this guy"! Truth is the only credible info comes directly from the company in an official corporate communication. Even then you sometimes have to read between the lines.
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Old June 23rd, 2010, 12:19 PM   #43 (permalink)
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I can get inline with this theory. My battery life when using " 3G " to surf the net is terrible. I can get 2-3 hours tops when im constantly using the phone. I go home and get on wi-fi and it is least triple that.

I always wondered about the people who claimed the extra long battery life were surfing on 3G or not. To me thats by far the most important thing you can do when it comes to battery life and the evo. If your gonna surf then you better use WI-FI.
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Old June 23rd, 2010, 12:24 PM   #44 (permalink)
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Ever heard of airplane mode?
So i shouldn't expect my battery to last 6 hours of standby time? 6 hours. People reporting 38 hours of standby on iPhone 4 (which i would never own). But we should feel ok with 6 hours? I love my evo and will keep it for a while. But i do need to figure out this battery issue. Sure some get great battery life. But enough people are having problems that it isn't a user error. It's real.
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Old June 23rd, 2010, 12:27 PM   #45 (permalink)
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I wonder how much battery life I'd get if this Sprint tower thing is legit...





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Old June 23rd, 2010, 12:34 PM   #46 (permalink)
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So i shouldn't expect my battery to last 6 hours of standby time? 6 hours. People reporting 38 hours of standby on iPhone 4 (which i would never own). But we should feel ok with 6 hours? I love my evo and will keep it for a while. But i do need to figure out this battery issue. Sure some get great battery life. But enough people are having problems that it isn't a user error. It's real.
Yes, look through the threads.

1. Cycle charging with phone on, (unplug), then phone off, (unplug) {repeat} until led indicator instantly green when plugged in. Said to calibrate battery s/w.

2. Go to updates, update your PRL. Said to be same as famous CDMA/GSM fix only better.

3. Add power management widgets to one of your spaces, keep Bluetooth, Wi-Fi, Mobile Network and sync'ing selectively off. Turning off all radios that way is not airplane mode, it still gives digital voice and sms delivery. (I use that mode overnight when my phone is my alarm clock but I still want to not miss emergency calls.)

4. If you're not using GTalk (Talk), go into application setup and tell it to not auto-start.

5. Keep an eye on apps that like to babble on the network. If you're allowing 24/7 of all possible social-network (term still cracks me up) activity to flow to and from your phone, you're going to lose battery life. This also applies to all instant message apps, such as AIM, Skype, Yahoo Messenger, etc.

6. When networking apps are critical and you have wi-fi available, use that in place of mobile network.

Those steps give me really good battery life. I used 65% of my battery in 22 hours with moderate phone use (about 3 hours talking), sms, email and very little web surfing.
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Old June 23rd, 2010, 12:39 PM   #47 (permalink)
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I find it unbelievable people are still complaining of battery issues with the EVO. I have responded in at least 10 threads on a SOFTWARE modification that corrects the battery problem. See my sig.
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Old June 23rd, 2010, 12:44 PM   #48 (permalink)
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I find it unbelievable people are still complaining of battery issues with the EVO. I have responded in at least 10 threads on a SOFTWARE modification that corrects the battery problem. See my sig.
ah where?
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Old June 23rd, 2010, 12:49 PM   #49 (permalink)
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CLICK HERE
http://androidforums.com/support-troubleshooting-evo-4g/98062-battery-issue-hard-reset.html#post921034

man...can we make this battery fix a friggin pop-up, these threads are getting ridiculous.
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Old June 23rd, 2010, 12:52 PM   #50 (permalink)
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Originally Posted by EarlyMon View Post
Yes, look through the threads.

1. Cycle charging with phone on, (unplug), then phone off, (unplug) {repeat} until led indicator instantly green when plugged in. Said to calibrate battery s/w.

2. Go to updates, update your PRL. Said to be same as famous CDMA/GSM fix only better.

3. Add power management widgets to one of your spaces, keep Bluetooth, Wi-Fi, Mobile Network and sync'ing selectively off. Turning off all radios that way is not airplane mode, it still gives digital voice and sms delivery. (I use that mode overnight when my phone is my alarm clock but I still want to not miss emergency calls.)

4. If you're not using GTalk (Talk), go into application setup and tell it to not auto-start.

5. Keep an eye on apps that like to babble on the network. If you're allowing 24/7 of all possible social-network (term still cracks me up) activity to flow to and from your phone, you're going to lose battery life. This also applies to all instant message apps, such as AIM, Skype, Yahoo Messenger, etc.

6. When networking apps are critical and you have wi-fi available, use that in place of mobile network.

Those steps give me really good battery life. I used 65% of my battery in 22 hours with moderate phone use (about 3 hours talking), sms, email and very little web surfing.
These are all the tips you will ever need to improve your battery life. #5 being the most important. Also I use an app called Y5-Battery Saver. It automaticly switches my Wi-Fi on when a trusted network is in range.

Y5 - Battery Saver - Android app on AppBrain
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