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Old July 30th, 2010, 07:06 AM   #51 (permalink)
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Some of you guys must live in areas where all retail store employees are *** *****. I've been into at least 4 different sprint stores in this area for various things, and never once have I had an actual problem with any of the people.

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Old July 30th, 2010, 08:18 AM   #52 (permalink)
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Tone the language down, please. We like these forums to be as "family-friendly" as possible.
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Old July 30th, 2010, 10:12 AM   #53 (permalink)
 
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Originally Posted by ked0607 View Post
Their 4g is on the way, but they arent going to make it a big deal till they have it up and running unlike sprint whos 4g coverage is like the pull out method for birth control.
That doesn't make any sense.
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Old July 30th, 2010, 10:16 AM   #54 (permalink)
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I was having some issues with the power cord staying connected, but it was only due to my cheapo mini-to-micro usb adapters. Once I went back to using real micro usb cables, the problem went away. My BB 8330 died because of charging port issues.
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Old July 31st, 2010, 01:58 PM   #55 (permalink)
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Just posting my story,

So my charger port broke two nights ago and would not connect at all, even with a little jiggle. So I took it to Sprint the next day, the same one I bought it from, and they were having problems with their computers, so they told me to take it to the repair center. It was actually a few blocks down so I wasn't really upset but it was packed because the other store couldn't do anything. By this time my phone was completely dead, no juice at all.

The lady went ahead and took it from me no questions asked, told me to come back in a few hours.

I was also rooted btw and because I have such bad paranoia I had this weird idea that they were going to tackle me xD no idea why. Anyways, they told me it was my port and that they were going to replace the phone, no cost, I guess through warranty. Told me to come back monday to pick it up

Oh ya my build is Hardware 2, i dont know the build date, and I bought it launch day.

When I had got there I went to compare it to their model and noticed the charger port was actually different. I also noticed the little piece in the middle of mine was up higher, either bent or just came that way.

I really just hope they actually get me one on monday, this weekend has already been rough without a phone.
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Old July 31st, 2010, 04:48 PM   #56 (permalink)
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Tone the language down, please. We like these forums to be as "family-friendly" as possible.

LOL!!! This Forum???!!!!
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Old July 31st, 2010, 04:50 PM   #57 (permalink)
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Just posting my story,

So my charger port broke two nights ago and would not connect at all, even with a little jiggle. So I took it to Sprint the next day, the same one I bought it from, and they were having problems with their computers, so they told me to take it to the repair center. It was actually a few blocks down so I wasn't really upset but it was packed because the other store couldn't do anything. By this time my phone was completely dead, no juice at all.

The lady went ahead and took it from me no questions asked, told me to come back in a few hours.

I was also rooted btw and because I have such bad paranoia I had this weird idea that they were going to tackle me xD no idea why. Anyways, they told me it was my port and that they were going to replace the phone, no cost, I guess through warranty. Told me to come back monday to pick it up

Oh ya my build is Hardware 2, i dont know the build date, and I bought it launch day.

When I had got there I went to compare it to their model and noticed the charger port was actually different. I also noticed the little piece in the middle of mine was up higher, either bent or just came that way.

I really just hope they actually get me one on monday, this weekend has already been rough without a phone.
They should at least give you some kind of a loaner phone no?
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Old July 31st, 2010, 06:30 PM   #58 (permalink)
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I've had some issues with my charging port which is critical to me since I'm a DJ and I need to download music on the spot and upload it to my computer. I noticed my phone wouldn't be recognized and the port was really loose.

I was about to take it back when I mentioned it to a buddy of mine. He also has an Evo (mine is v002 and his is v003). I plugged in his chord and it fit perfectly. I found that it was my USB cable. The little pins that are supposed to grasp/lock into the port were sunken into the tip. I got a needle and popped them out and I haven't had a problem since.

I was out gigging last night and my phone wasn't being recognized again, but after a quick reboot of the phone, it worked again... phew - that was close...
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Old July 31st, 2010, 06:39 PM   #59 (permalink)
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They should at least give you some kind of a loaner phone no?
hmm good point. Maybe she was just so caught up she forgot. The little store was packed and she seemed overwhelmed.

It would've been nice if they did give me a loaner.
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Old July 31st, 2010, 06:58 PM   #60 (permalink)
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Well, I will try to make this short. I wanted to do another video like I did before. This one is from before showing the problem with EVO 3 using one of the HTC Chargers. Doesn't prove my theory that the HTC Chargers are jacking up the charging ports. Below video is my problem outlining my theory.

YouTube - Sprint HTC EVO 4G USB Charging Port Problem

But, we're hold up in a hotel for a few more days. So again, video above from a few weeks ago. Will make a new one soon.

3 EVOs, 4 chargers (3 HTC, and 1 Samsung).

HTC Chargers 1 & 2 work fine on HTC EVO 1 & 2.

HTC Charger 3 works, but feels VERY loose on HTC EVO 1 & 2.

HTC Chargers 1, 2, & 3 will not charge HTC EVO 3 - without fooling with it for like 10 mins - if you get it to work at all.

I go into Sprint store finally to see what I can do. I didn't have chargers on me, was a whim of the moment stop.

I'm talking to this guy that can't keep his EVO charged (he plugs it in, the charging light comes on steady, but it doesn't really charge - or something is draining his battery so fast, can't keep up).

I tell him my problem with HTC EVO 3, and go to show him.

"Ah, here's a micro USB power cable."

... I plug it in.. it snaps in nice and firm... charging light comes on right away. Huh!?

I look, it's a Samsung charger.

I unplug. Plug back in. Works great.

Ugh.

So, I leave, knowing I won't be able to prove me case without my chargers.

I get home, and plug in EVO 3 into all HTC chargers - same problem. Loose and won't take a charge. Chargers 1 & 2 still work great with EVOs 1 & 2 while Charger 3 still is very loose on all phones.

I plug in an old Samsung charger I have. It snaps in ok, only very slightly looser than the Samsung charger at the Sprint store, but it takes a charge no problem. If I move it a bit, the charge light goes out.

So, again... I really think the HTC Chargers are screwing up the ports.
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Old July 31st, 2010, 08:41 PM   #61 (permalink)
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I too have the same issue with my charging port on my 2nd EVO. My first Evo version 0002 had a tighter fit but I had to return the phone because it was just a 30 day trial for me to see if I want the phone. But when I had both phone I could tell there was a difference in the fit. The 1st one was always tight and but 2nd one is lose and some chargers wont let it charge unless I move the cable a certain way. Now my theory is if it's the port then it shouldn't matter what charger I use correct? If there's a lose solder point it's lose no matter what. Right? I think the real issue maybe is the type of socket they use on these phones.

Now as far as water damage, that is ridiculous. How does water cause physical damage to a charging port. I can't imagine a 5v port will even short enough to cause burn or solder to come lose cause of water. I've dropped a Treo before in water accidentally and the port never got affected. Thats why I hate going to Sprint repair centers. The only one here in the bay area (san Jose) is about 20 minute away and the guys there are pricks most of the time and give you hard time. Most of them think they know it all. If I have to go to a repair center I go to a Sprint certified repair center. They too can do a swap for you if they have the phones in stock. Or they can order you one. There is one I go to thats about 30 min away but well worth the drive since they are very cool to deal with. You can look for certified repair center locations at sprint.com. Again these are not Sprint stores with repair centers but they are repair centers that are certified to work on sprint phones and other carriers.
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Old July 31st, 2010, 10:17 PM   #62 (permalink)
 
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Originally Posted by JoshUng View Post
I had a launch day phone, build 002, don't know the build date. After a month (just a day or two over) the charger wouldn't read well. It was definitely loose, and I had to make sure the phone was laying down in a way where the charger wouldn't move after I plugged it in. Brought it back to Radio Shack with no problems (except waiting for a replacement unit). Never dropped the phone or didn't anything to break the port, and one month's use shouldn't have degraded the integrity of the port that quickly.

However, I don't think this is an HTC issue, I'm sure this happens to all phones, I haven't heard this being a widespread issue, so I'm sure we just got unlucky and got a device with a bad connection port.

Same here. Same build number and got mine launch day. I have noticed that my car charger fits alot more snug and I dont have any issues with it, just my home charger.
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Old July 31st, 2010, 10:51 PM   #63 (permalink)
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But when I had both phone I could tell there was a difference in the fit. The 1st one was always tight and but 2nd one is lose and some chargers wont let it charge unless I move the cable a certain way. Now my theory is if it's the port then it shouldn't matter what charger I use correct? If there's a lose solder point it's lose no matter what. Right? I think the real issue maybe is the type of socket they use on these phones.
That is why I think it's not only the port, but HTC's EVO chargers causing the damage on the shoddy charge port build.

It makes no sense why 3 HTC EVO Chargers won't charge my wife's phone without holding cable a certain way (with one being very very loose), while a Samsung branded charger snaps in and works great. While the other 2 EVOs take 2 of the 3 chargers just fine, and the 3rd is rather loose.

When I take mine in finally, I am going to bring all 3 HTC Chargers, 3 EVOs, and use my Samsung charger and any charger they have at the store - and show them it's a poor design.
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Old August 1st, 2010, 01:02 AM   #64 (permalink)
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My stock cord and charging port are tight and sure but I had a thought. Can one use a PowerMat (like for the iPhone), sync via bluetooth, and simply not bother with the cord? It would be a work-around for sure, but what the heck, it might prevent unnecessary wear and tear.
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Old August 1st, 2010, 09:51 AM   #65 (permalink)
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I dont know what hardware version I had, but I had my EVO replaced last week from a broken charging port. Thank goodness most of HTC's devices seem to use the same batt! I would alternate charging on my old TP2 and my Flo TV.
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Old August 1st, 2010, 11:48 AM   #66 (permalink)
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ok so i got bored and figured what the heck asurion is sending me a new phone next week hopefully. Ill blow this thing apart and see actually what the heck happened to the charging port. Six T5 screws and some light prying and the case comes right apart. I open it to see all 4 of the mount tabs were loose. The solder wasnt secure at all and also the tiny ribbon traces were shot. I took it over to a buddy at the local pc repair place and he said definitely a defective solder joints holding the micro usb to the mother board. He said its like the cheap low grade motherboard soldering you would see from a highschool computer class. The back portion of the joint was not even complete. I wish i could have taken a picture but my evo was busted apart. He has been doing this type of board level work for 12 years so i trust his opinion. He became a friend a long time ago when i needed a computer fixed and he needed a remote start for his car. We hooked each other up and now if we need something its on the barter system. He even offered to tear into the new evo and make sure the port is secure so i wont ever have this issue again.
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Old August 1st, 2010, 12:10 PM   #67 (permalink)
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Kind of off topic but does anybody know if sprint will flip out on me when I return my phone because its rooted and since the usb port is broken I cant get back to stock. They didn't notice when I took it in and I'm getting my replacement tomorrow but when they send it in to wherever, do they just flash it back to stock already or will they notice that the previous owner rooted?
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Old August 1st, 2010, 12:16 PM   #68 (permalink)
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i doubt it they will replace the board more then likely or hard reset the phone and completely wipe and reload with the new software coming back out.
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Old August 1st, 2010, 01:06 PM   #69 (permalink)
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i doubt it they will replace the board more then likely or hard reset the phone and completely wipe and reload with the new software coming back out.
Ya thats what I figured, I was just hoping it was so. I usually go back to stock before taking it in, but this time I can't.

Sometimes my paranoia just gets the best of me
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Old August 5th, 2010, 03:44 PM   #70 (permalink)
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I have a launch day phone 002, built in April. Usb port is loose with both Samsung and HTC usb cable. A corporate Sprint store said they could do anything for me unless I wanted to claim against insurance. They suggested I go to a repair store. So I went to the local Sprint repair store and duplicated the problem. I have a new white EVO on order to replace my existing one. Should be in next week.
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Old August 5th, 2010, 04:29 PM   #71 (permalink)
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These are standard micro-usb ports. They should be much more durable than mini-usb, so I don't see how you can wear it out that fast even if you were rough with it.

With that said, my first EVO came with a faulty port (the contacts weren't making contacts), but that was more of a supplier flaw than anything to do with wear.
We have approx 50 phones wear I work. I order and config them all. The Mini-USB has been hands down the most reliable. We started getting micro back w/ the Treo Pros and now w/ the Nextels Brute i680s.

IMHO from what I have seen the Micro is nowhere close to being as solid and reliable as the Mini. That is from what I have seen anyway.
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Old August 5th, 2010, 04:41 PM   #72 (permalink)
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Exactly, don't get me wrong, it was annoying as hell when it happened to me, but I don't think this is an HTC or EVO problem, but a problem a small percentage of all phones face (not to sound like Steve Jobs).

Then again, I don't think one thread keeping track of this is a bad idea, its not like another thread needs to be deleted for this one to live.
seems like a lot of people are having this problem. I also had launch day evo and the port came loose from the inside not one week later. I was gentle with this phone but it felt tight when pulling out of plug in slot. In a matter of a few days, the whole thing gave and I could no longer charge my EVO. I have heard so many complaints about this. It has to be a design thing. I swapped out my phone and now have a build 03 now with no problems. Build 02 was the faulty one.
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Old August 5th, 2010, 04:47 PM   #73 (permalink)
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I don't think it your chargers. Your ports are giving out and may be coming apart from the inside. Mine loosened just as you described and in less than a week, the port completely came apart and no ability to charge at all. I had launch day EVO build 2. It was swapped out and the new build 3 EVO works fine. Same charger. If you can swap it out, you probably should before it gives out altogether. Mine would work fine one minute and not charge or turn on the light the next. I'm afraid your's might be trying to to that as well.
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Old August 5th, 2010, 09:44 PM   #74 (permalink)
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and now my phone wont charger battery is dead and still waiting on my replacement ....

iphone sounds mighty nice again sprint/htc
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Old August 5th, 2010, 11:46 PM   #75 (permalink)
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from looking at other issues in this thread seems like its a build 2 issue
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Old August 6th, 2010, 12:03 AM   #76 (permalink)
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I started having this issue three days ago. Launch day hardware version 003. Grabbed the USB cable from my Palm Pre and plugged it into the HTC wall charger that came with the EVO. Working fine so far. No longer a loose connection...it feels solid. And it doesn't quit charging if I move the phone while it's plugged in.

I really feel for those of you that have a faulty charging port. Hopefully everyone gets taken care of once the hardware problem is fixed by HTC.
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Old August 6th, 2010, 01:19 AM   #77 (permalink)
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and now my phone wont charger battery is dead and still waiting on my replacement ....

iphone sounds mighty nice again sprint/htc
I've been waiting as well.

Just ordered a battery dock and a couple of batteries

Went back to my blackberry and have been dying to use my Evo again.
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Old August 6th, 2010, 02:31 AM   #78 (permalink)
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I've been waiting as well.

Just ordered a battery dock and a couple of batteries

Went back to my blackberry and have been dying to use my Evo again.
how long has your wait been ?

I am going out of town this weekend, and im not looking forward to using a friends old blackberry pearl and a backup phone
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Old August 6th, 2010, 05:17 PM   #79 (permalink)
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how long has your wait been ?

I am going out of town this weekend, and im not looking forward to using a friends old blackberry pearl and a backup phone
It's been a week but it feels like forever.

I just went in to talk to them and try to get them to replace it on the spot. They told me the white ones are coming in faster but I'm not a fan of white phones.
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Old August 6th, 2010, 05:27 PM   #80 (permalink)
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launch day version 2

port is loose, 1st trip to sprint they tried to say i got water it in thats why it wouldnt charge. then he stuck charger in there and saw how loose it was and tried to blame it on water damage.

I have to put the charger in and put pressure on the cable to have it charge

I am out of the 30 day window, but I still plan on bitching enough to get a replacement and not paying $100. If i have to pay $100 for anything its going to be to switch to verizon and etf sprint
haha I also went to sprint ... Today the first thing the guy said it was wet because it was Green or some thing like that inside the Port.. I was like Naww check the sticker .. Either way he saw some Apps i had and he like them.. Since I had the apk saved in my memory card I was like ill give em to you .. And he was happy . He took the phone inside to check it and came back out . Once i was done installing and explaining how the apps worked he was like .. IM HOOK YOU UP SINCE YOUR HOOKING ME UP ... I was like str8 .. He then told me to come Monday to pick up the new phone and gave me a receipt and everything .. Lol I guess sometimes is good to know and teach to those who don't .. Glad it worked out .. Plus the guy seemed like he didnt care and was friendly .. Hopefully this time the port wont get loose ... And here I was blaming my nephew since he would always disconnect my phone ..
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Old August 7th, 2010, 02:18 AM   #81 (permalink)
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It's been a week but it feels like forever.

I just went in to talk to them and try to get them to replace it on the spot. They told me the white ones are coming in faster but I'm not a fan of white phones.
im at a week myself. well i ordered mine from the sprint phone number. is that where they told u white ones are coming faster

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haha I also went to sprint ... Today the first thing the guy said it was wet because it was Green or some thing like that inside the Port.. I was like Naww check the sticker .. Either way he saw some Apps i had and he like them.. Since I had the apk saved in my memory card I was like ill give em to you .. And he was happy . He took the phone inside to check it and came back out . Once i was done installing and explaining how the apps worked he was like .. IM HOOK YOU UP SINCE YOUR HOOKING ME UP ... I was like str8 .. He then told me to come Monday to pick up the new phone and gave me a receipt and everything .. Lol I guess sometimes is good to know and teach to those who don't .. Glad it worked out .. Plus the guy seemed like he didnt care and was friendly .. Hopefully this time the port wont get loose ... And here I was blaming my nephew since he would always disconnect my phone ..
damn u got lucky
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Old August 7th, 2010, 09:34 AM   #82 (permalink)
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I just recieved my replacement EVO Yesterday. I waited 9 business days to recieve it. It was not a refurbed unit. HW 003 no issues found with it yet. Working great.
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Old August 7th, 2010, 10:33 AM   #83 (permalink)
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ahh yes charging issue... well i bought a used Evo, noticed right away you had to play with it to charge, i guess too much wiggling and i completely disconnected the port, wouldn't charge at all....

take to sprint store, they say user error, say try going through HTC... so i call them, they said they may fix it or id have to pay... i figured i got the phone so cheap if i have to pay to fix it its fine... they say it should take 2 weeks to get my phone back... they received it on July 19th, and they STILL to this day have not even scanned my phone into their system to begin the repair process... saying they had an issue and they couldn't scan any phone into their system and cant begin working on it till they can...

so ive been flipping on customer support and one specific manager now for a week and change, then basically got fed up this last week and said just send me the damn phone back... i ordered 4 chinese batteries and will just work it with switching them around until my upgrade time comes late september and get a new one... but even that is taking DAYS, and im in the expedited department but apparently just sending my phone out without even fixing takes 4 days?!?! i dont know how these people can run a business with this kind of sloppy business practice...

i talked about a loaner, or how long would i have to wait until they do something for me? do i have to wait 3 months for a $500 phone before they even look at it? no one had an answer for me... bastards...

either way im going to call back monday to make sure it is being sent out, most likely it wont yet though, so i'll keep bugging on people...
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Old August 9th, 2010, 02:03 PM   #84 (permalink)
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im at a week myself. well i ordered mine from the sprint phone number. is that where they told u white ones are coming faster
No I went into one of their repair centers where I got my evo checked out. After a week I went in to see if they could just call another store to replace it on the spot. The lady told me that the White ones were getting delivered quickly and the black ones were the ones on backorder.
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Old August 9th, 2010, 03:49 PM   #85 (permalink)
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My replacement was ordered on a Friday, and came in that Wednesday, and this was about a month ago. I'm surprised that there are still so many inventory issues.

I know praising Apple is frowned upon here, but one thing they do great is have a whole bunch of phones available at launch. (Then again, I suppose its easier to do when you only have one phone.)
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Old August 9th, 2010, 07:29 PM   #86 (permalink)
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My cable is bad, not my port. I've been using a Nook charger to charge it. Ive since ordered 3 microusb cables from monoprice.com. Im not sure if Sprint will replace the cable considering Im over my 30 days.
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Old August 10th, 2010, 09:56 AM   #87 (permalink)
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Mine is a launch day Hardware version 002 and i have the charger port issue. I've used the HTC cable, a Palm Pre cable a Motorola cable and none work. The port is very loose if I put the cable in and wiggle it.

Took it to a repair store on Friday and they said they couldn't fix it and would be ordering me a replacement. I'm guessing maybe charging the phone in the car where the phone is being moved around must have jarred it loose, but i did the same thing with the TP2 and never had a problem in the year I had it. I think the mini usb is definitely more durable than micro.
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Old August 10th, 2010, 01:40 PM   #88 (permalink)
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got my replacement as well on monday. its a refurb but at this point at time i just want a working phone

hardware version 003 so im happy

dakidobf, what hardware version? im guess 002
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Old August 10th, 2010, 02:52 PM   #89 (permalink)
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Just picked up my replacement earlier today. HW version 003 new phone, build date 7/14. Hopefully won't have any other issues.
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Old August 11th, 2010, 01:57 PM   #90 (permalink)
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Default Evo warranty? My usb/charge port is loose

I have a hell of a time charging my phone all of a sudden. I have to put it in a weird position to get it to charge. It's tolerable, but likely will turn into a big problem. Either way, I need a new phone.

First question: Do I go to BestBuy or Sprint for a replacement?

Is it free?

Will I be reimbursed for a new shield? (I have ghost armor on it at the moment)

Lastly, I have it fully rooted with Fresh's rom. Will this be noticed or should I somehow change this?

Much appreciated.
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Old August 11th, 2010, 03:02 PM   #91 (permalink)
 
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Quote:
First question: Do I go to BestBuy or Sprint for a replacement?
First question back: How long ago did you buy it? If less than 30 days, go back to best Buy and they should swap it out with a brand new one. If longer than 30 days, you need to take it to Sprint. They will either give you a new one, or a refurb.

Quote:
Is it free?
Yes, the phone has a one year warranty that covers manufacturing defects. As long as there isnt physical damage done to the phone, they should honor it.

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Will I be reimbursed for a new shield? (I have ghost armor on it at the moment)
I know for a fact Sprint will not reimburse you for that. Best Buy may give you whatever shield they have in teh store if you complain about it.

Quote:
Lastly, I have it fully rooted with Fresh's rom. Will this be noticed or should I somehow change this?
That will definetly be a problem if you take it to Sprint, as rooting voids your warranty. There are a few threads here on how to get your phone back to stock, but they may not always work. I would at least try that if you are going to take it to sprint.
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Old August 11th, 2010, 03:08 PM   #92 (permalink)
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Are you sure it's the phones port? I've noticed that the usb cable that came with my Evo is what has a loose connection. Will probably have to bring it by the store for an exchange or something...
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Old August 11th, 2010, 05:51 PM   #93 (permalink)
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Yea, i'm having the same problem but like some.devil said it's with the usb cable, NOT the phone. Good thing I ordered a car charger and an extra charger a few days after I got the phone. The USB charger will work if you jiggle it though. I figured that out when I really needed to grab some songs from the memory card to my pc.

Note: Use a different charger to make sure it is the charger NOT the phone before you look like a fool at Best Buy/Sprint...
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Old August 11th, 2010, 06:29 PM   #94 (permalink)
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Originally Posted by huggybear101 View Post
Yea, i'm having the same problem but like some.devil said it's with the usb cable, NOT the phone. Good thing I ordered a car charger and an extra charger a few days after I got the phone. The USB charger will work if you jiggle it though. I figured that out when I really needed to grab some songs from the memory card to my pc.

Note: Use a different charger to make sure it is the charger NOT the phone before you look like a fool at Best Buy/Sprint...

Just a little confused. What were your symptoms to make you think the usb port was loose in the first place ? and What exactly is loose in the usb cable ? Thanks again!
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Old August 12th, 2010, 10:05 AM   #95 (permalink)
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Thread on HTC Community Web Site: EVO charging port - HTC EVO? 4G (Sprint) - Android Forums - HTC Community

http://androidforums.com/htc-evo-4g/133559-broken-evo-charging-port-thread-lets-track-issue.html

http://androidforums.com/support-troubleshooting-evo-4g/105948-power-port-already-broken-htc-evo.html
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Old August 12th, 2010, 11:45 AM   #96 (permalink)
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Had the same issue, over 30 days, when back to Radio Shack (on the advice of a Sprint Store rep) and Radio Shack replaced it no questions asked.

Now, when I say "over 30 days" it was like, 33 days. If you've had it longer, like two months, I'm not sure if they'll be as forgiving. Also, you may have different luck since its a different store. If Best Buy is close, definitely worth a shot to see if they'll replace it for you.
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Old August 12th, 2010, 02:11 PM   #97 (permalink)
 
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more details of story for u

so the charging port on my phone is loose like other people. I went to a REPAIR CENTER ... the guy said "looks like water damage to me". Granted I have never dropped my phone or spilled water or anything on it. I said man this guy doesnt know what he is talking about I leave. I go to another sprint store and have someone look at it (not a repair store), he says the port is look take it to a repair store. So I return to the original repair store I went to first, and got another guy to look at my phone. He said "I don't see any signs of water damage dont know why he said that", and begins to go into the system. Well w/o me knowing the 1st guy marked my phone as defective with water damage, so the repair center couldnt do anything but point me to insurance. Granted 2 other people said it was port. So then i CALLED sprint to get it sorted out.

The solution now is to get anothe repair center tech to update my account and say there is no water damage and then sprint will send me a replacement phone w/o having to warranty it
Did the repair facility open up your phone the first time because inside the EVO are indicators for water damage and battery leakage. If one of those indicators show your phone touched some water, well they will not replace your phone.
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Old August 13th, 2010, 12:29 AM   #98 (permalink)
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no they did not open it and i already received my replacement. there was no water damage
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Old August 16th, 2010, 05:08 PM   #99 (permalink)
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My Evo port did the same. Sprint did not want to swap it, and Radio Shack said i was just outside my 30 days. Called HTC. was going to send to repair center, but decided to call Sprint back after reading this thread and talked to 3 managers and they finally agreed to let me bring to Sprint store and if there was no hardware damage, which i guess means water, drop or visible damage to the port of the phone, they would swap it for me. And glad to say, I will have my NEW Evo on Thursday. Also, my hardware version is 0002, and the phone was bought on launch day.
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Old August 16th, 2010, 07:26 PM   #100 (permalink)
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how do you find out your build date? is it marked somewhere?
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