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Old August 16th, 2010, 08:40 PM   #101 (permalink)
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Originally Posted by Catch.22 View Post
how do you find out your build date? is it marked somewhere?
I have no idea, i just know where to look for the hardware ver #

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Old August 16th, 2010, 10:03 PM   #102 (permalink)
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Default Crap Wagon Build Quality

Don't care about build date purchased 07/12 or 07/14 port is the problem. I have to wiggle the port up to get the charge light indicator. I am currently setting a tv remote on the cable to keep it charging. I have the froyo update so i am going to purchase backup pro before I take it back. EXTREMELY DISCONCERTING!!! Z shield and seidio case, babied constantly and now this NOT HAPPY!!!!
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Old August 16th, 2010, 10:43 PM   #103 (permalink)
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I know with the InvisibleShield, you can take it off and put it back on, if you have the chemical solution. If you don't have the solution, perhaps take it into best buy and borrow their mojo juice they have in the big bottle behind the counter.
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Old August 17th, 2010, 12:39 AM   #104 (permalink)
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Default USB issues

I believe some problems are due to the cables.
I bought some cheapies on Amazon and had all of the problems described in this thread.
Then I bought another Sprint plug in charger and it worked fine.
I have a cheapie cable that looks perfect and isn't loose at all but just won't charge the phone. Not to say that you can't break the little booger but it may just be the cable even though it looks perfect.
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Old August 17th, 2010, 02:56 AM   #105 (permalink)
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Agreed with the cables. I too thought my port was broken, turns out it was a very cheap cable I bought via a post on this forum. it was like a 2x cables for $6 or something. Horrible quality.
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Old August 17th, 2010, 06:18 AM   #106 (permalink)
 
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I have no idea, i just know where to look for the hardware ver #

##786# scroll down to HW number it will say 00002 or 00003
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Old August 17th, 2010, 01:50 PM   #107 (permalink)
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Originally Posted by ceabbott2 View Post
Don't care about build date purchased 07/12 or 07/14 port is the problem. I have to wiggle the port up to get the charge light indicator. I am currently setting a tv remote on the cable to keep it charging. I have the froyo update so i am going to purchase backup pro before I take it back. EXTREMELY DISCONCERTING!!! Z shield and seidio case, babied constantly and now this NOT HAPPY!!!!

Add the phones sold on release day to the list. Seems that the phones that are doing this are the hardware ver 0002, also if you have the zagg invisisheild, you can get replaced for FREE under their lifetime replacement ploicy if you have registered but you prob have to send old one back. You will however have to pay 3.95 shipping. I ordered my replacement last night so i should have it by the time i get my new EVO on thursday. And i hope the issues are fixed with the new hardware builds bc i love my phone.
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Old August 17th, 2010, 02:48 PM   #108 (permalink)
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Originally Posted by Catch.22 View Post
how do you find out your build date? is it marked somewhere?
Build date is marked on the inside of the battery cover. It is kind of hard to see as it is printed very small in black. In the right light you can see it.

For example, mine is marked "DT10.06.01" for a build date of June 1, 2010.
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Old August 18th, 2010, 03:35 AM   #109 (permalink)
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my cord that came with it was messed up . I use the one from my pre and its perfect
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Old August 18th, 2010, 09:04 AM   #110 (permalink)
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Funny. HTC says

HTC Mobile Phone Support - HTC EVO? 4G (Sprint) - Power and Battery

What can I use to charge my phone? close
Only the AC adapter and USB sync cable provided with your phone should be used to charge the phone.


I still think it is a combo of charger cables and charging ports. Given my situation with owning 3 EVO's, and how 2 HTC charges only work great on 2 EVO's but not wifes at all... 3rd HTC charger doesnt work on any of 3 phones - feels very loose on all 3. Samsung charger snaps into place on all 3 fine. Well, needs slight messing with for wife's.
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Old August 19th, 2010, 12:36 AM   #111 (permalink)
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Default ive had this prob

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Originally Posted by BetterMost View Post
So sprint can't say "Its the users fault" because you know dam well its not. If you have a loose or broken port please post here and try to include your hardware version 2 or 3 and your build dates. Frankly im sick and tired of HTC and Sprint passing the buck about there faulty equipment.
My first launch day EVO stopped charging. I took care of my phone and never accidently mistreated It. Sprint said It was class 4 user damage at one Sprint store I went to. I had no insurance and they said I would need to buy another phone. I talked to customer service they said the same. Then I went to another sprint store and forced them to let another tech look at my phone and explaine how it was classified as consumer damage that the port on my EVO was messed up and wouldn't charged. They then said that the other store shouldn't have told me that and DBR'd (?) my phone . And that they would replace my EVO and honor the HTC 1 year warranty for free. Three days later I was able to exchange my EVO for a new white one. except the tech lady kept the white back and gave me back the black one from the old EVO ..oh well.... so it did make me mad that I had to kinda force and talk Sprint into giving me a replacement EVO at no penalty to me and it seems as if somewhere in Sprint records, they are aware of the evo port/charging issue and they should replace your phone if u have this issue. It's illegal and unethical for them not to. If a company sells a defected product they should be obligated to replace it without penalizing the consumer. All it takes is numerous calls to customer service and complaining...annoying I know
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Old August 19th, 2010, 07:22 PM   #112 (permalink)
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hey i got ver 0003 or whatever.- im a little pissed off, just got back from both sprint store and best buy. i bought warranties from both and both of them want me to send it in. sprint being a 100 deductible for some stupid shit that's htc's bad. and best buy to send it in so they can see if they can fix it, if not replace it and they'll give me some piece of shit "loaner" phone in the mean time. either way both people at bb and sprint said the port was broken. both sprint and bb had evo's in stock but neither one wanted to give me a replacement.

has anyone else had to send theirs in for this problem, and was it fixable? or did you just get a replacement?
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Old August 20th, 2010, 10:31 AM   #113 (permalink)
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Happened to me! Now on my 4th EVO!!!!!!!!

my 2nd, 3rd, and current EVOs were all version 3. Now I'm having major issues with the 2.2 update after the factory reset and everything. This EVO is turning out to be a crap phone. So dissapointed.
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Old August 22nd, 2010, 10:35 AM   #114 (permalink)
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I have about 10 EVO's on our network now and 2 have had the broken USB port...Mine being the second and it happened yesterday...The USB jack pulled out of the phone when I disconnected the car charger. It had been loose for awhile and I knew it was just a matter of time...Both were launch day phones.
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Old August 22nd, 2010, 12:29 PM   #115 (permalink)
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Talking Chalk one up for cord not phone

My problem is the cord. I was able to get another cable and it charges fine. Are the cables covered under any warranty? I have had this for about 40 days. Will Sprint replace the cable? And after my last tirade about the phone I'll have my crow with a large diet soda.
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Old August 22nd, 2010, 06:25 PM   #116 (permalink)
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My husbands phone stopped charging on Friday 8/20. He called Sprint they directed him to our local service center. They kept it for an hour and said port was bad and have ordered him a new on should arrive Tuesday. We have the protection plan.
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Old August 22nd, 2010, 11:09 PM   #117 (permalink)
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Originally Posted by CJO View Post
Happened to me! Now on my 4th EVO!!!!!!!!

my 2nd, 3rd, and current EVOs were all version 3. Now I'm having major issues with the 2.2 update after the factory reset and everything. This EVO is turning out to be a crap phone. So dissapointed.

Sounds like user error.
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Old August 23rd, 2010, 03:29 AM   #118 (permalink)
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what exactly is "broken" with this problem? the port coming loose?

i've noticed that the stock USB cable is very tough compared to the monoprice cables which just slide in and out with a very gentle click.
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Old August 23rd, 2010, 10:08 AM   #119 (permalink)
 
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what exactly is "broken" with this problem? the port coming loose?

i've noticed that the stock USB cable is very tough compared to the monoprice cables which just slide in and out with a very gentle click.
I think the port itself brakes away from the Mother board.
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Old August 24th, 2010, 11:29 AM   #120 (permalink)
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The tech at Sprint said the port coming away from motherboard is an issue they have seen quite a bit.
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Old August 24th, 2010, 01:46 PM   #121 (permalink)
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Default Sprint Replaced my EVO

Problem started as intermittent charging on my EVO. I thought it was the charger at first and purchased a new one. Problem seemed to come and go. Three days ago it got considerably worse and yesterday it stopped charging all together. I did some research online and found this seems to be a common problem. I called Sprint customer support this morning and explained the problem. The representative looked up the notes from HTC and said it is a known issue that tey just found out about. She said it states the phone has to be taken in to a repair center and only the technicians there can authorize the replacement. She stated this was a requirement from HTC. She said that the tech note states anyone experiencing this problem be placed first on the waiting list and should receive the replacement phone as soon as any Sprint location receives an EVO in stock. I though...COOL.

I proceeded to the nearest repair center and waited for the verdict. They took my phone apart and found that the charging port had come completely loose from the board (solder was broken). She said this "was from abuse" and refused to do anything. I explained to her that I had looked up the problem online and found it was fairly common. I then informed her that I had already spoked with customer service and they told me it was a known issue. The technician said that they get emailed all known manufacturer problems and that she had not seen anything on this so I must be lying.

Another technician heard the conversation and took it upon himself to look up the problem. After a few minutes, he walked over and told me that I was right and that it was a bran new tech note. He said that the photograph sent over by HTC regarding the problem matched my phone exactly. He said that they were told it was a very rare problem, but have been informed to replace the phones immediately.

They happened to have 1 in stock and replaced my phone with no further discussion. My concern here is that if this is a design flaw, what happens when this happens again? Going to be very careful with the port until I find out if this is a true design flaw or if it really is just a rare instance of poor QC.

Otherwise, I LOVE MY EVO!!
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Old September 2nd, 2010, 04:13 AM   #122 (permalink)
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Mine is a bit different. The plastic middle piece that holds the pins is broken. Do you think they would replace mine? I didn't jam anything in it. I pulled out the micro usb cable and saw a piece of plastic just fall out.
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Old September 6th, 2010, 02:39 PM   #123 (permalink)
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I have v003 and have within the last few weeks noticed the phone stop charging. The amber light stays on, but I have to unplug it and plug it back in for it to resume charging. Seems to happen every other time or so with multiple cables, including the stock HTC cable.
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Old September 6th, 2010, 03:13 PM   #124 (permalink)
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Default evo won't charge

So from what I've read I have a bad port, when I plug in my cable nothing happens or it lights up for a few seconds and stops. I have always thought they needed plastic inserts too keep debris out but they know best right?
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Old September 7th, 2010, 02:55 AM   #125 (permalink)
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Default Help!!!! Evo damage

Recently my evo charging port has a short in it....i have to adjust it so it will charge. My ? is. If i take it to sprint will they replace it? Because my girl had a Treo 800W and they wouldnt replace it. This will suck if i would have to pay $100 for something i didnt do.
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Old September 7th, 2010, 09:28 AM   #126 (permalink)
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are you sure its not the cable instead? within the first two weeks of having the EVO the oem cables port became loose. first i would go to sprint and just test with another cable. and if you have sprint TEP then they will replace it.
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Old September 15th, 2010, 05:29 PM   #127 (permalink)
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Buddy just let me know that Sprint told him it was a known issue. They are shipping him a new phone no questions asked.
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Old September 16th, 2010, 08:29 AM   #128 (permalink)
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Recently my evo charging port has a short in it....i have to adjust it so it will charge. My ? is. If i take it to sprint will they replace it? Because my girl had a Treo 800W and they wouldnt replace it. This will suck if i would have to pay $100 for something i didnt do.

I had the exact same issue with my evo purchased on launch day....I took it to the sprint repair store and they replaced it on the spot. Before taking it to sprint I did a lot of research and from what I understand, if the port stops charging all together, it will be deemed broken from abuse. If it charges with some rigging then its deemed a defective port and is then covered under under the manu warranty.

You should take that phone to a sprint repair store right away....
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Old September 18th, 2010, 08:06 PM   #129 (permalink)
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Took mine to a sprint store today, started having charging issues last night. They are shipping me a new one free, but the tech said that it did look like damage and not a manufacturer's defect. Personally, if you are using a product normally and it breaks, that may not be a defect in materials, but it is a defect in engineering and design - which is part of the manufacturing process.

It helped that I also brought my daughter with me and signed her up for an Epic on our family plan.
My evo will only charge now if contorting the cable - if it's laid down slack, no charge.

To combat this I'm buying an external charger, so all I need to do is pop a battery in my phone in the morning, and if the tales are true of the 3500mah batteries, I should be able to make it all day without needing a charge

USB ports are for ROOTING not for CHARGING!
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Old September 19th, 2010, 06:36 PM   #130 (permalink)
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Thought my charging port was busted until I used the car charger with it and it worked fine. Going to go grab a new cable from sprint tomorrow.
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Old September 21st, 2010, 01:10 PM   #131 (permalink)
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Well, I will try to make this short. I wanted to do another video like I did before. This one is from before showing the problem with EVO 3 using one of the HTC Chargers. Doesn't prove my theory that the HTC Chargers are jacking up the charging ports. Below video is my problem outlining my theory.

YouTube - Sprint HTC EVO 4G USB Charging Port Problem

But, we're hold up in a hotel for a few more days. So again, video above from a few weeks ago. Will make a new one soon.

3 EVOs, 4 chargers (3 HTC, and 1 Samsung).

HTC Chargers 1 & 2 work fine on HTC EVO 1 & 2.

HTC Charger 3 works, but feels VERY loose on HTC EVO 1 & 2.

HTC Chargers 1, 2, & 3 will not charge HTC EVO 3 - without fooling with it for like 10 mins - if you get it to work at all.

I go into Sprint store finally to see what I can do. I didn't have chargers on me, was a whim of the moment stop.

I'm talking to this guy that can't keep his EVO charged (he plugs it in, the charging light comes on steady, but it doesn't really charge - or something is draining his battery so fast, can't keep up).

I tell him my problem with HTC EVO 3, and go to show him.

"Ah, here's a micro USB power cable."

... I plug it in.. it snaps in nice and firm... charging light comes on right away. Huh!?

I look, it's a Samsung charger.

I unplug. Plug back in. Works great.

Ugh.

So, I leave, knowing I won't be able to prove me case without my chargers.

I get home, and plug in EVO 3 into all HTC chargers - same problem. Loose and won't take a charge. Chargers 1 & 2 still work great with EVOs 1 & 2 while Charger 3 still is very loose on all phones.

I plug in an old Samsung charger I have. It snaps in ok, only very slightly looser than the Samsung charger at the Sprint store, but it takes a charge no problem. If I move it a bit, the charge light goes out.

So, again... I really think the HTC Chargers are screwing up the ports.
Thats exactly what Im going thru with my Evo rite now. It will not charge. I have already ordered a replacement.
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Old September 23rd, 2010, 01:29 PM   #132 (permalink)
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Sad damn it !!

it happened... charging port on evo is faulty....(2 months of use)
by the way 9/22/10 OTA update didn't break unrevoked root
-Love the PHone-
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Old September 23rd, 2010, 02:47 PM   #133 (permalink)
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I'm on my third Evo because the first two both stopped charging. I was more gentle with the second one than I was with the first, but still... I've never had a phone charging port go bad on me before the Evo.
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Old September 27th, 2010, 12:41 PM   #134 (permalink)
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Hey guys new member here! I've read through this thread (and many others) regarding broken charging ports.

I too suffered from a broken charging port and had to pay $100 dollars to replace (I went through the same crap most of you did with HTC and Sprint)

Similarly to others, my phone was launch day as well. And upon receiving my new replacement Evo, the quality difference between both is significant. The screen and speed of the phone are remarkably better.

My new one is way better and hey at least I have an extra battery, 8gb card, and CHARGER! Not a horrible waste of the $100 at least.


It seems to me many of the launch day phones were cheap. I am blaming my charge port break on 2 things. 1) Radio shack car charger. Cheap quality and i think could tug on the charging port

2) cheap hardware on HTC side, albeit my new one is better


THANKS!
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Old September 27th, 2010, 03:21 PM   #135 (permalink)
 
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I had people on a Sprint website laugh at me because I purchased micro-usb to mini-usb adapters at a price of $10 a piece from Radio shack so I could use micro-usb cables with my EVO. Well, those adapters are gold plated and I haven't had a single problem with the port on my EVO. I told people using cheap ass cables/chargers on an expensive phone would come back and bite them in the ass.
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Old September 29th, 2010, 06:37 PM   #136 (permalink)
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I just got my phone switched out for a bad usb port.. turns out using my old Pre charging cables did the EVO in. They were just slightly off on location of the female connector which made the EVO usb port loose over time.
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Old September 30th, 2010, 08:29 AM   #137 (permalink)
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I experienced this charging problem for the first time last Saturday when trying to charge with my *SPRINT* car charger. I really didn't think anything of it because their charger seems to take 2-3 times as long to charge as the cable that came in the box. Well anyway, last night it started happening with the home charger and this morning the thing won't charge at all, even with wiggling. I'm heading to the Sprint repair store today and hoping that they will replace it as this looks more widespread than I thought.

I have a Version: 002 and a build date on the battery cover of: DT10.04.21
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Old September 30th, 2010, 07:21 PM   #138 (permalink)
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This is a design flaw, pure & simple. If you haven't experienced it, yet, there's a good chance you will.

The charging port is soldered to the circuit board. It is not encased in plastic and affixed like it should be. After enough pushing and pulling the charging/mini USB jack in and out the port loosens up and eventually can become disconnected totally.

I bought a 1st day phone with no insurance. I really don't think Radio Shack mentioned it but I could be wrong. There was near bedlam in the store so maybe he did and I don't remember. I was too excited about the phone to consider it.

Anyway, two different Sprint repair stores I visited in person said I would have to buy a new phone as they would NOT open the phone up.

I said to hell with that. Found a brand new one, in the box, on CL for $350. Almost bought it.

Then found a non-Sprint repair shop that would work on it. She (the tech was a female and kinda sexy, btw) said she sees these a lot as "it's a poor design". She said the phone was too new so she couldn't get a replacement part but the port looked OK so she would try and re-attach it. She soldered it back and it works fine and, supposedly, is stronger than it was originally.

After stressing out for a couple of days I ended up spending $47, although I did purchase an outside-the-phone battery charger and an extra high capacity battery from Amazon so I won't have to use that port much, just for data transfer.
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Old October 1st, 2010, 10:18 AM   #139 (permalink)
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I thought mine was broken last night... turns out that somehow the surge protector I have my charger and other various electronics plugged into got switched off.

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Old October 1st, 2010, 11:14 AM   #140 (permalink)
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Originally Posted by BPHusker View Post
I experienced this charging problem for the first time last Saturday when trying to charge with my *SPRINT* car charger. I really didn't think anything of it because their charger seems to take 2-3 times as long to charge as the cable that came in the box. Well anyway, last night it started happening with the home charger and this morning the thing won't charge at all, even with wiggling. I'm heading to the Sprint repair store today and hoping that they will replace it as this looks more widespread than I thought.

I have a Version: 002 and a build date on the battery cover of: DT10.04.21
So I headed over to the Sprint store yesterday to see if I could get a replacement. After getting "I've never heard of this problem", he ended up taking it apart and looking at it and came back out and said they were going to order me another one. They said they could get it in today, but most likely Monday.

So the question I have is, what is the best way to back everything up? Is there any way to backup Texts and such without rooting?
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Old October 1st, 2010, 12:09 PM   #141 (permalink)
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So the question I have is, what is the best way to back everything up? Is there any way to backup Texts and such without rooting?
SMS Backup from the market.
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Old October 2nd, 2010, 01:55 PM   #142 (permalink)
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I finally got this dreaded problem a few weeks ago after three months of usage. fail I know. but got a brand new replacement.
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Old October 2nd, 2010, 06:57 PM   #143 (permalink)
 
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I won't experience this because I didn't buy or use cheap ass cables to try and charge my $500 device. Looks like the rest of you did or you were trying to put the cable in the wrong way. Willing to bet that's how a lot of people messed up the port.
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Old October 4th, 2010, 04:39 PM   #144 (permalink)
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I had to wipe my eyes and re read some of these posts.

THEY FIXED YOUR PROBLEM???

No one would do a flipping thing for me and I ended being $140 poorer to get a working... refurbished... Evo. Never to see my brand new, babied one, ever again.

If anyone cares to read my story, here it is in the shrotest/readable form I can provide it.

A little backstory: I pre-ordered my Evo in May and convinced many people to switch to Sprint and get the Evo. I made Sprint and HTC a pretty good amount of sales here. Just showing a little bit of input I gave to these companies and how much I trusted them both.

Fast forward to July, my phone which I had in full shield and case not to mention I BABIED this phone constantly, stops charging out of nowhere. I went to a Sprint repair center and they told me there was nothing they could do about it. So I call HTC and explain my problem, she says it's fine for them to replace it under warranty as long as the warranty stickers are in tact and there is no water damage. So I send the phone off.

A week passes with no call from HTC. In the mean time I am using a Hero and it's making me miserable. I won't even get started with that. Anyhow I NEED my Evo back since I use it for work (Exchange and Remote Desktop are best friends for a technician in I.T.) so I call HTC.

"A technician will be contacting you shortly, but they're not repairing it. This is a very common issue amongst Evo owners but it's because of abuse and neglect."

Common issue? Hello..? This is clearly a manufacturer defect and not completely cause by users if it's THAT common. No phone I have EVER owned had this issue.

...

I get off the phone with this rep and wait for my phone call. Nothing.

After a day or two I call back again, they tell me they "assumed I just abandoned my phone" and give me a spiel about how it's going to cost me $240 to fix the phone. I humbly decline and just ask for my broken phone back. I end up having to PAY A FORTY DOLLAR TRIAGE FEE just to get my broken phone back.

At this point I am so ticked, I just want my phone back and pay the stupid triage fee. I am then promised a 3 to 5 business day expectancy to receive my phone. A week later, still no phone. I call HTC once AGAIN. The phone hasn't even been shipped yet; HTC can't even fulfill their own promises. I go into a week long process of calling every... single... day. "Hello... Has my phone shipped yet?.... Why not?... Can you find out why?... WHY NOT?"

It get's "escalated" to a different department which requires a 5 to 7 business day turn around for a response. By this time, I am in complete disbelief of the incredibly awful customer service from such a big company.

Finally after constant legal threats about holding my $500 phone hostage and multiple supervisors spoken to later, I'm finally promised a ship date and a call back confirming it was shipped. Would you be surprised by this promise date that I *gasp* DIDN'T GET A CALL BACK?

I call myself once again, and yes she confirms it was shipped. I asked out of good customer service that any other reasonable, decent company should give if I could have my triage fee reimbursed. "No. We do not reimburse triage fees" ok, not very fair considering the trouble you've put me through and the promises you have broken, could I get next day shipping to get it back soon? "No. It is being sent FedEx Ground."

Nothing? I get NOTHING out of all this bull crap except my $40 stolen and a month without my phone? I can guarantee that my constant calls to get updates cost their company more than my measly $40. It's a matter of principal. Satisfy your customer. HTC did not give a rats fuzzy rear about anything. They had my money, they blew me off.

I would SWEAR they were messing with me. Seriously.

In any event, I called Asurion who sent me a good phone in a matter of two days. Got the good and the bad on the same day with timing and sent off the bad to Asurion.

I now have a working phone after my $100 deductible and my $40 make-me-miserable fee from HTC.

It was a month long nightmare and the entire time I had to deal with the slow, freezing, practically useless Hero.

After all the sales I got for HTC I completely regretted it and vow to never get a phone from HTC ever again.

As a matter of fact, being an IT professional I am constantly asked about gadgets and gizmos. I used to CONSTANTLY recommend HTC phones and I will never do that again either. The way they have treated me will end up costing them a lot more than they realize. The power of word of mouth is amazing and a strict example of why you always take care of your customers.

Totally unacceptable; I've had some bad customer service before but this was seriously unbelievable.
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Old October 4th, 2010, 05:41 PM   #145 (permalink)
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That sucks. Sorry to hear that.
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Old October 4th, 2010, 06:06 PM   #146 (permalink)
 
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Why do people get bent out of shape when they are the one who did something to damage the EVO? HTC expects you to buy a case, use a protector, and not use cheap ass plugs/chargers. If the phone stops charging, I can promise you that someone damaged their phone from being cheap.
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Old October 4th, 2010, 06:31 PM   #147 (permalink)
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^^^ This does not sound like the case here, with a lot of people reporting the issue.

You shouldn't assume that its abuse, because one day you could find yourself in the same boat.
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Old October 4th, 2010, 07:00 PM   #148 (permalink)
 
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^^^ This does not sound like the case here, with a lot of people reporting the issue.

You shouldn't assume that its abuse, because one day you could find yourself in the same boat.
So you send your phone to a company and they go, "Hey you abused your phone now you must pay to fix it." So it's HTC fault you didn't take care of your phone? I'm telling you people used cheap ass cables/chargers to try and save a little cash on accessories after purchasing the EVO. Well that crap has come back to haunt some folks. Or people were trying to jam their cable end into the port the wrong way. I can easily see that happening. People come to this forum looking for a sob story. I have had my EVO since day 1 and its in Afghanistan with me. What am I doing right of which everyone else is doing wrong with their EVO?
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Old October 4th, 2010, 07:17 PM   #149 (permalink)
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So you send your phone to a company and they go, "Hey you abused your phone now you must pay to fix it." So it's HTC fault you didn't take care of your phone? I'm telling you people used cheap ass cables/chargers to try and save a little cash on accessories after purchasing the EVO. Well that crap has come back to haunt some folks. Or people were trying to jam their cable end into the port the wrong way. I can easily see that happening. People come to this forum looking for a sob story. I have had my EVO since day 1 and its in Afghanistan with me. What am I doing right of which everyone else is doing wrong with their EVO?
You are making a HUGE assumption on the part of a lot of other people.

I'd advise you to keep quiet unless you have PROOF that they abused their phones.

It is not unheard of to have manufacturing defects.

Just because you may have gotten a phone that had good quality assurance, does not guarantee that others did. So why be so quick to condemn other people when you have no idea of how they treat their phones? Several people here have stated they baby their phones, I have no reason to doubt them because it's highly unlikely these people are all in some sort of conspiracy to defraud Sprint / HTC or fool us.

PS are you in the military or a contractor in Afghanistan? If you're in the armed forces, thanks for your service.
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Old October 4th, 2010, 07:27 PM   #150 (permalink)
 
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You are making a HUGE assumption on the part of a lot of other people.

I'd advise you to keep quiet unless you have PROOF that they abused their phones.

It is not unheard of to have manufacturing defects.

Just because you may have gotten a phone that had good quality assurance, does not guarantee that others did. So why be so quick to condemn other people when you have no idea of how they treat their phones? Several people here have stated they baby their phones, I have no reason to doubt them because it's highly unlikely these people are all in some sort of conspiracy to defraud Sprint / HTC or fool us.
All it takes is for someone's foot to catch the cable as it charges the EVO and BAM you damaged the charging port. Or you are constantly trying to shove the cable into the port the wrong way. Have you dropped your EVO lately? Yeah, that could knock the port loose as well. All it takes is one good drop or constantly using the wrong cable to cause this problem. It's not a freaking defect. I'm for certain machines put these phones together and I HIGHLY doubt a machine caused this port problem. If you had a weak port you would notice it from day 1!
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