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Old November 21st, 2010, 04:49 AM   #201 (permalink)
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...it held snug...felt very nice...try it out!!
That's what she said!

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Old November 22nd, 2010, 02:18 AM   #202 (permalink)
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Hopefully this never happens to me. I dont want no one taking my phone apart. And sure as hell dont wanna have them replace with a refurbished. Gotta start being gentle with it. Haha
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Old November 24th, 2010, 09:50 PM   #203 (permalink)
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Default my precious evo :[

Alright, Ive been in love with my evo since last june and have had no problems with it. I also constantly dropping my evo and no cracks or scratch, and worked like charm until today... The only one and tiny minor problem caused is the f^&kin charge port being loosen and unable to recharge.

This gotten me pissed off cause ill have to unroot it and take it back to exchange another unknown condition of next evo (some can be very bitch, some can handle it rough, and such) However, my biggest concern is that i will not able to root second evo easily cause they put the hboot 2.2 on entire new/refurbished evos. BUMMER! :[

p.s excuse for my censored swears. im just mad and ranted.
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Old November 24th, 2010, 09:58 PM   #204 (permalink)
 
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Alright, Ive been in love with my evo since last june and have had no problems with it. I also constantly dropping my evo and no cracks or scratch, and worked like charm until today... The only one and tiny minor problem caused is the f^&kin charge port being loosen and unable to recharge.

This gotten me pissed off cause ill have to unroot it and take it back to exchange another unknown condition of next evo (some can be very bitch, some can handle it rough, and such) However, my biggest concern is that i will not able to root second evo easily cause they put the hboot 2.2 on entire new/refurbished evos. BUMMER! :[

p.s excuse for my censored swears. im just mad and ranted.

You could also take the phone to an electronics repair place and have them re solder the usb pins in. Any legit computer/electronics repair place should be able to make the repair.
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Old November 25th, 2010, 01:16 AM   #205 (permalink)
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You could also take the phone to an electronics repair place and have them re solder the usb pins in. Any computer repair place should be able to make the repair.
Now, im relieved to hear that it is fixable without replacing it, however, can i take it in geek squad at best buy since they are familiar with evo as that im comforted.
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Old December 3rd, 2010, 04:21 PM   #206 (permalink)
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Default How to Fix charger port problem.

It's very simple, this is my second Evo (which I love more than any other phone I've owned). 1st one actually had the entire micro usb connector unsolder cuz I pushed the charger in to roughly (Got new one from Insurion). this time, I dropped my phone with the charger plugged in and jacked up my jack! I took my phone apart and checked the solder joints on my charging port, all ok (minus a lot of pocket lint in charger/hdmi ports). I cleaned and still no luck. Charger moved loosely from right to left so here's what I did.

VERY SOFTLY BITE DOWN ON THE WALL CHARGER PLUG.

I did it both long ways and across. Fits more snug and charge light stays on. Still not 100% but I don't have to baby it to get the charger to work.

Hope this helps someone.
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Old December 3rd, 2010, 04:43 PM   #207 (permalink)
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Now, im relieved to hear that it is fixable without replacing it, however, can i take it in geek squad at best buy since they are familiar with evo as that im comforted.
Pardon my language but Best Buy doesn't fix shit. They look at it, and send it off. That is all they do with any electronics.
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Old December 3rd, 2010, 08:00 PM   #208 (permalink)
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My turn at the Sprint wheel of luck... My opening day EVO 4G stopped charging one day, more specifically, only charged when the charging cable was held in a certian position, otherwise no charge.

I saw this thread and tried the closest Sprint corporate store (in Rolling Meadows,IL) where after 45 minutes I was handed my phone, and a reciept with my previously semi-functioning USB port taped to it...

The clerk, asst. mrg and the manager (Jessica) told me I had to place and insurance claim to get a replacement phone. She explained that any damage to the motherboard was considered physical damage and that Insurance was my only recourse. After explaining that this seemed (based on the posts here) to be a mfg defect, and that it didn't seem fair to have to pay the $100 deductible (I carry the full insurance) she gave me the number for HTC to call.

I tried another corporate store, in Addison, where I was told the same thing. I then tried the store closest to my home (Bloomingdale,IL) and was comforted by the mgr Bobby, that after Oct 24, Sprint decided that damaged phones (that were not a total loss) and covered under full insurance would be replaced, still through insurance, but without a deducutible!

He offered an external battery charger to get me by, but apparently the last customer who needed it failed to return it. When all else failed, he gave me a quick charge from another phone and told me the replacement would be in on Monday (today is Friday night).

Bobby explained that his store was NOT a corporate store, and had more incentive to make me a satisfied, possible re-occuring customer. He definitly put the effort into it, and even though I get to go cold turkey for the weekend, which my wife will appreciate, am happy with the resolution at this point.

BTW I am typing this from his store, through their Overdrive mobile hotspot


He took it in the repair depot and managed to get the usb port re-attached, although it doesn't look like it's going to charge anymore.
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Old December 13th, 2010, 12:11 PM   #209 (permalink)
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My charger port went bad last night on me. I took it the Sprint store a few minutes ago and the guy took it to the back and came about said something about soldering was loose. They ordered me a new one free of charge and it should be here on Weds.
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Old December 13th, 2010, 12:38 PM   #210 (permalink)
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They ordered me a new one free of charge and it should be here on Weds.
Do you have TEP coverage or was it replaced under the 1-year warranty?
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Old December 13th, 2010, 10:54 PM   #211 (permalink)
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Do you have TEP coverage or was it replaced under the 1-year warranty?
He said something about the insurance policy changed so its free now if you have insurance and $35 for the replacement if you don't. He said I was getting a brand new phone though. We'll see on Weds.
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Old December 14th, 2010, 12:33 AM   #212 (permalink)
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He said something about the insurance policy changed so its free now if you have insurance and $35 for the replacement if you don't. He said I was getting a brand new phone though. We'll see on Weds.
WTF? Are you guys using your Evo like a yo-yo or something? I've seen the USB port and it doesn't look that fragile to me.
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Old December 14th, 2010, 12:57 PM   #213 (permalink)
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WTF? Are you guys using your Evo like a yo-yo or something? I've seen the USB port and it doesn't look that fragile to me.
Others reported easy separation of the USB port from the board due to those units having (essentially) bad soldering jobs.

It doesn't take abuse to get a product with no-noes that made it past QA at the factory.
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Old December 14th, 2010, 01:47 PM   #214 (permalink)
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Well out of the 2 EVO's, one of them has finally gotten this charging port issue. Since both were bought from Radio Shack on day 1 of them being sold, they are out of the Radio Shack 30day warranty. I will therefore back up everything on the EVO that has the problem tonight and tomorrow take it to the Corporate store near me to see if they can replace it.

Will post the outcome.

btw,
Version 00002
Build date April 27, 2010
and I have TEP on all my devices.

TS out
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Old December 16th, 2010, 10:45 AM   #215 (permalink)
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I hate to side with old Bettermost, but I'm now on my third Evo.

I got a version 2 early on and it always worked great. Then last week, it stopped charging with all my chargers. Sprint store said it was a known issue and got me a refurbished version 3 within a couple days.

Fromthe moment I turned it on in the store, I had problems. light leakage, constantly loading and re-loading of the home pages and calendar, etc.

I ordered another replacement then and there. I just got it the other day.

Version 2, and it is working great except the metal mesh at the top is crinkled.
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Old December 16th, 2010, 08:31 PM   #216 (permalink)
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I just had mine fail tonight. Going to Sprint store tomorrow. God I hope they replace with a new phone. I hate refurbs.
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Old December 16th, 2010, 08:33 PM   #217 (permalink)
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Geez - wishing you all my serious-est best luck guys!
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Old December 17th, 2010, 12:15 AM   #218 (permalink)
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Didn't realize this was a big issue with the usb port. I just tooked mine into Best Buy last night. So hopefully they can fix it or simply issue me a brand new phone. HW Ver 002, purchased on Launch Day.
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Old December 17th, 2010, 06:14 PM   #219 (permalink)
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I had my Evo for 32 days until the charge port became an issue. I didn't drop it, just one day you had to get the charger just right and not touch the phone once it was charging or you'd have to find the sweet spot with it again.

Sprint already replaced it, new one is working fine after having it for a few days.
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Old December 17th, 2010, 09:58 PM   #220 (permalink)
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They tried to give me a white EVO and I politely declined. I got a new black one and I'm having no problems although I'm paranoid that this is going to happen again and soon lol.
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Old December 22nd, 2010, 08:05 PM   #221 (permalink)
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Default USB Port Broken - How to Prevent?

Hey y'all, how are ya? I just found out today that my 003 EVO has a broken USB port. This is mostly my fault, since I keep it charged all the time and move it around in the car and next to the bed as an alarm clock.

I plan to change my behavior by actually getting an alarm clock and not charging the phone on short trips, or if I do, don't move it around without unplugging it first.

That being said, do y'all know what else I could do to prevent this happening in the future?

Thanks!
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Old December 22nd, 2010, 08:33 PM   #222 (permalink)
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Not much can be done. It's a manufacturer defect.
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Old December 23rd, 2010, 03:44 AM   #223 (permalink)
 
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Hey y'all, how are ya? I just found out today that my 003 EVO has a broken USB port. This is mostly my fault, since I keep it charged all the time and move it around in the car and next to the bed as an alarm clock.

I plan to change my behavior by actually getting an alarm clock and not charging the phone on short trips, or if I do, don't move it around without unplugging it first.

That being said, do y'all know what else I could do to prevent this happening in the future?

Thanks!
Its either a design flaw or a soldering defect. Not much you can do. Get it fixed under warranty hopefully you will get an updated version.
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Old December 23rd, 2010, 06:40 AM   #224 (permalink)
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Thanks guys. I also had to pay the deductible, so I'm confused as to how some folks got around that.
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Old December 23rd, 2010, 10:44 AM   #225 (permalink)
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If its a manufacturing defect then you shouldn't be charged for repair or replacement. If you put it through insurance then that's why you paid the deductible. Call Sprint and see if they can help you.
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Old December 23rd, 2010, 10:51 AM   #226 (permalink)
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I noticed that another micro USB wall charger I have is much easier to connect/disconnect than the OEM version. I bet the constant hard push/pull from the OEM one is what eventually causes the solder points to weaken & snap. Even the connection bars on the OEM one stick out further than my other one.

Just praying I don't develop this issue because I love my EVO.
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Old December 23rd, 2010, 11:44 AM   #227 (permalink)
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Originally Posted by gentry View Post
My turn at the Sprint wheel of luck... My opening day EVO 4G stopped charging one day, more specifically, only charged when the charging cable was held in a certian position, otherwise no charge.

I saw this thread and tried the closest Sprint corporate store (in Rolling Meadows,IL) where after 45 minutes I was handed my phone, and a reciept with my previously semi-functioning USB port taped to it...

The clerk, asst. mrg and the manager (Jessica) told me I had to place and insurance claim to get a replacement phone. She explained that any damage to the motherboard was considered physical damage and that Insurance was my only recourse. After explaining that this seemed (based on the posts here) to be a mfg defect, and that it didn't seem fair to have to pay the $100 deductible (I carry the full insurance) she gave me the number for HTC to call.

I tried another corporate store, in Addison, where I was told the same thing. I then tried the store closest to my home (Bloomingdale,IL) and was comforted by the mgr Bobby, that after Oct 24, Sprint decided that damaged phones (that were not a total loss) and covered under full insurance would be replaced, still through insurance, but without a deducutible!

He offered an external battery charger to get me by, but apparently the last customer who needed it failed to return it. When all else failed, he gave me a quick charge from another phone and told me the replacement would be in on Monday (today is Friday night).

Bobby explained that his store was NOT a corporate store, and had more incentive to make me a satisfied, possible re-occuring customer. He definitly put the effort into it, and even though I get to go cold turkey for the weekend, which my wife will appreciate, am happy with the resolution at this point.

BTW I am typing this from his store, through their Overdrive mobile hotspot


He took it in the repair depot and managed to get the usb port re-attached, although it doesn't look like it's going to charge anymore.
I'm sure you've resolved this problem but the Rolling meadows store isn't very helpful usually. I had this problem today and went to the south Barrington store and they looked at it and told me i'd have to have it swapped out. They charged me $35 (I don't have insurance) and said i'd have a phone in a few days. Can't beat that service really. Fortunately I have a wall charger and a spare battery so I can make due for a few days.
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Old December 23rd, 2010, 11:45 AM   #228 (permalink)
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If its a manufacturing defect then you shouldn't be charged for repair or replacement. If you put it through insurance then that's why you paid the deductible. Call Sprint and see if they can help you.
So I did call Sprint, and they said they have to stick to the word of their corporate store. They said I could take it into another store to have them see if it's a manufacturer's defect or an abuse issue to get a second opinion.
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Old December 23rd, 2010, 11:56 AM   #229 (permalink)
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Default usb port

i broke the charger microusb port on my kidigi cradle (they replaced it) - but what I do now is I use only my home and desk cradle and my proclip car mount. this way the phone is aligned pretty much perfectly when the port is being used and i think that will make it wear less. i rarely plug the charge cable into the phone directly.
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Old December 23rd, 2010, 12:18 PM   #230 (permalink)
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I forgot to post my update, so here it goes..

Went to the Corp store in Flushing NY and they kept asking me if I have insurance, to which I replied yes. One guy said that i may have to go through the insurance, I informed him that I would prefer you check it first so I can be certain that it is not the data cable/ dock port but rather the device itself. if its the device then yeah I'll go through the insurance.

I left it for an hour for them to check and when I got back, they said that they are going to replace it on the spot. They gave me a brand new EVO. Not a white one though.

TA out
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Old December 24th, 2010, 12:30 AM   #231 (permalink)
 
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I forgot to post my update, so here it goes..

Went to the Corp store in Flushing NY and they kept asking me if I have insurance, to which I replied yes. One guy said that i may have to go through the insurance, I informed him that I would prefer you check it first so I can be certain that it is not the data cable/ dock port but rather the device itself. if its the device then yeah I'll go through the insurance.

I left it for an hour for them to check and when I got back, they said that they are going to replace it on the spot. They gave me a brand new EVO. Not a white one though.

TA out
Did you get a HW version 4? Thats great that you got a new one.
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Old December 24th, 2010, 10:58 AM   #232 (permalink)
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Others reported easy separation of the USB port from the board due to those units having (essentially) bad soldering jobs.

It doesn't take abuse to get a product with no-noes that made it past QA at the factory.
I'm one of those. Long thread so I will re-post. I had my evo apart when it was about a week old. It had substandard connections in my opinion, so I fixed them.

Just got my mom and evo that she gets today, HW003. Not taking hers apart but I hope it's a bit better.
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Old December 24th, 2010, 09:54 PM   #233 (permalink)
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Did you get a HW version 4? Thats great that you got a new one.
Just checked, the new one that gave us is HW Version 3. My other one is version 2. I didn't even know there was a version 4. Is that for the white ones?

TS
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Old December 24th, 2010, 09:55 PM   #234 (permalink)
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So lemme ask you folks who've gotten replacement EVO's since this problem occurred...has it happened again? Did you do anything different to prevent it?
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Old December 24th, 2010, 10:34 PM   #235 (permalink)
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My white EVO broke the usb port. I got the EVO on launch day of the white one, it replaced my launch day EVO the got bricked by the 2.2 update. So now I'm on my third EVO, I was sh!t n bricks cause the EVO just did an 3.????? Update. Any idea what this update was about?
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Old December 24th, 2010, 11:51 PM   #236 (permalink)
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So lemme ask you folks who've gotten replacement EVO's since this problem occurred...has it happened again? Did you do anything different to prevent it?
I replaced my pre-order Evo which never had the charge port issue due to rebooting problems. The replacement's charge port broke the first week I had it. I'm able to hold it 'just right' to charge but will be swapping this one out soon .
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Old December 25th, 2010, 02:02 AM   #237 (permalink)
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My white EVO broke the usb port. I got the EVO on launch day of the white one, it replaced my launch day EVO the got bricked by the 2.2 update. So now I'm on my third EVO, I was sh!t n bricks cause the EVO just did an 3.????? Update. Any idea what this update was about?
Details over here - Maintenance update released.
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Old December 25th, 2010, 02:46 PM   #238 (permalink)
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So lemme ask you folks who've gotten replacement EVO's since this problem occurred...has it happened again? Did you do anything different to prevent it?
My launch day EVO, hardware version 002 lasted about 4 months before developing the issue. It was replaced at a Sprint Store with a new hardware version 003. I've had it for 2 months now with no issues. I'm not doing anything different, because I didn't do anything wrong with the first one.
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Old January 3rd, 2011, 02:22 AM   #239 (permalink)
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My micro usb port started to give me promblems yesterday morning. I had to find that sweet spot an leave it alone til it was charged enough for use. Well tonight i was about to go to bed and i plugged it in an could not find that sweet spot i went to take the charger out of the evo and the port came out half way. I called sprint yesterday an they told me that i would not be charged to fix it an just to take it to the store an they would fix it free of charge, well this is before my usb port was coming out of my phone lol. Hope this dosent infect my results. Im hoping they just give me a brand new phone. hope it all goes well
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Old January 3rd, 2011, 04:35 AM   #240 (permalink)
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Are most of the issues in this thread physical ones?

I'm beginning to think I might have a bad USB port regarding syncing to my PC and/or using my Evo as a drive. I've had zero success, in the past 3-4 months, getting any of my computers (work, home and laptop) to "recognize" my Evo.
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Old January 3rd, 2011, 01:09 PM   #241 (permalink)
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My evo port started to give me promblems called sprint said take it to the store they will fix for free. Took it to the store my micro usb port is no longer attached to my motherboard. he told me they can not fix an can not replace since its a physical problem. well went home called sprint numerous times about 4 of them told me the same thing. one guy said he was gonna try to find a way to get me a new one an he would call me back never called back. called agiain got a really cool guy i guess? well he said okay is there any physical damage like cracks ect. i said no an what about the port is that physical damage he said look at it, is it cracked or anything look wrong. i said no he said okay. i repeated myself an said are you postive about the port. cuz im not trying to get charged 400 dollars when htc recives my phone. he said can you see any promblems with you eye i said no but then again i cant see inside the phone he said okay then your good. i got a replacement on overnight order. i really hope this guy did not fuc me cuz i refuse to pay 400 when i coulda just did the 100 insurance witch i didnt wanna do. if i do get charged be sure that guy will lose his job an they will credit my account 400 dollars. hope every thing works out good!
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Old January 3rd, 2011, 01:11 PM   #242 (permalink)
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Originally Posted by fortisi876 View Post
Are most of the issues in this thread physical ones?

I'm beginning to think I might have a bad USB port regarding syncing to my PC and/or using my Evo as a drive. I've had zero success, in the past 3-4 months, getting any of my computers (work, home and laptop) to "recognize" my Evo.
Most of the USB issues are physical, and due to a weak solder point. It's fixable, but some of the repair stores don't want to open up the phone to do it. It's probably just as easy for them to give you a replacement (mostly refurbs but sometimes new if refurbs aren't available) and send the phone back to HTC to have them do the repairs and checks.

They should have given the USB a more solid connection. I'm surprised the issue isn't as common with the HDMI port. Then again, not nearly as much use from that port.

In the end, the makers need to implement a Touchstone style charging solution going forward.
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Old January 3rd, 2011, 01:16 PM   #243 (permalink)
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Quote:
Originally Posted by fortisi876 View Post
Are most of the issues in this thread physical ones?

I'm beginning to think I might have a bad USB port regarding syncing to my PC and/or using my Evo as a drive. I've had zero success, in the past 3-4 months, getting any of my computers (work, home and laptop) to "recognize" my Evo.
i really dont think this may be a problem due to the micro port but i way be wrong. if your evo is charging off of the charger than it shouldn't be a problem with that.
the problem with the port is that its coming off the evo's mother board. this meaning that you could not charge either.
im not a expert but this seems it might be more of a hardware problem.

contact sprint an tell them about it an they should send you a phone cuz any software,hardware problems are covered, just tell them it charges just will not read on computer so cant put music on to it an its really making mad. they should hook ya up. dont say anything about the port because that is not covered under the warranty. hope this helps
it may also be your sd card

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Most of the USB issues are physical, and due to a weak solder point. It's fixable, but some of the repair stores don't want to open up the phone to do it. It's probably just as easy for them to give you a replacement (mostly refurbs but sometimes new if refurbs aren't available) and send the phone back to HTC to have them do the repairs and checks.

They should have given the USB a more solid connection. I'm surprised the issue isn't as common with the HDMI port. Then again, not nearly as much use from that port.

In the end, the makers need to implement a Touchstone style charging solution going forward.
i think they should get rid of the micro usb chargers an go to the old razor/slvr moto phones ect charger. they were perfect. east input an output.

I really this problem is a curing due to the chargers not just a specific one any charger for the evo. It has them two lil hooks on the top of it. I think when you try to unplug its putting to much force on the port and trying to come off after enough times being plugged in, an it finally says screw an decided to brake off.

Im breaking my hooks on the charger off after this to see if it helps on my replacement.
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Old January 5th, 2011, 08:26 AM   #244 (permalink)
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i think they should get rid of the micro usb chargers an go to the old razor/slvr moto phones ect charger. they were perfect. east input an output.
The whole world has gone the opposite direction. Ironically, it is because the connector is much more durable. This is not a port problem, people are reporting the port separating from the phone, not deforming or crumbling into dust. This is a manufacturing/design issue, not a port issue.

I was annoyed at first with the change since I had mini usb everywhere...but over the last year, that has flipped.

P.S. I'd suggest not breaking the hooks off.
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Old January 5th, 2011, 02:53 PM   #245 (permalink)
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Adding my name to the list with this problem. HW ver 3 EVO. Ironically I've been using the iGo tips(car and wall charging) since day one and only resorted to using the supplied connector because I was on vaction and the cord was in my laptop bag. Lo and behold I start seeing this issue within 3 days. The supplied connector "grips" to tightly and removing it causes the port to lose connection.
I love the EVO but too many QA problems. Had to return my launch day HW ver 2 due to light leakage. This is my second one and looks like I will be getting a third. The bad news (or good news depending on your view) is that there still isnt worth competitor on the market and EVo still is the best all around Android phone. Shift 4g and Epic disappointing in my view. only phone that I would replace EVO with is the new Verizon 4G thunder whatever but that also requires new contract and limited data.. sigh
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Old January 5th, 2011, 04:00 PM   #246 (permalink)
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Quote:
Originally Posted by fortisi876 View Post
Are most of the issues in this thread physical ones?

I'm beginning to think I might have a bad USB port regarding syncing to my PC and/or using my Evo as a drive. I've had zero success, in the past 3-4 months, getting any of my computers (work, home and laptop) to "recognize" my Evo.
Are you using a cord specifically for Data? or just a Charging cord. They look exactly the same but are completely different.
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Old January 6th, 2011, 12:53 AM   #247 (permalink)
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Originally Posted by uniquenameEVO View Post
The whole world has gone the opposite direction. Ironically, it is because the connector is much more durable. This is not a port problem, people are reporting the port separating from the phone, not deforming or crumbling into dust. This is a manufacturing/design issue, not a port issue.

I was annoyed at first with the change since I had mini usb everywhere...but over the last year, that has flipped.

P.S. I'd suggest not breaking the hooks off.
Why should i not break the hooks off, seems like it would be better for the port.
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Old January 7th, 2011, 05:15 PM   #248 (permalink)
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Any version 4 Evo's with a broken charger connection? I havent noticed any in this thread. I'm wondering if the 4's have remedied the problem.
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Old January 7th, 2011, 06:05 PM   #249 (permalink)
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Any version 4 Evo's with a broken charger connection? I havent noticed any in this thread. I'm wondering if the 4's have remedied the problem.
Interesting. Might just be that HW Ver. 4 hasn't been out long enough.

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Old January 11th, 2011, 07:35 PM   #250 (permalink)
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Got my EVO the day it came out and I had this issue about a month ago. Sprint was able to get me another phone in about 3 days. Fairly painless since i could still rig my charger up to work so i wasn't phoneless. Pain losing everything tho.

I was also very surprised there was no way to unassociate your google account with the phone without restoring to factory default. Prob not a big deal, but I think it's a little much.
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