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Old January 11th, 2011, 08:23 PM   #251 (permalink)
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Backups and offline copies of them - how to do it, how to manage it - http://androidforums.com/evo-4g-support-troubleshooting/141369-how-fix-froyo.html

Because after the phone breaks, it's too late and you'll wish you had.

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Old January 11th, 2011, 09:25 PM   #252 (permalink)
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EarlyMon, what do you think about not being able to disassociated your phone after syncing with gmail?

I wear a tin hat when it comes to these big corporations keeping all my info. Sort of upset the sprint guy synced up facebook and all those other crappy apps before he handed me my phone.
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Old January 11th, 2011, 09:53 PM   #253 (permalink)
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Facebook I wouldn't use at gun point - I'm too tin-foiled hatted myself.

If you want, you can go into your phone contacts, select them all and save them to your phone rather than google. Then, go into your Google and facebook and twitter apps - like Market, Gmail, etc - and remove all data - do that via homescreen -> menu -> settings -> applications -> manage applications


Then you can log on to your gmail.com account via a web desktop and remove your contacts.

I don't have any idea how to do that on Facebook, but I'm sure it must be possible.

Go into your location settings and don't let it track you. Go into your browser, clear all caches and turn off location awareness there, too.

That will isolate you.

Personally, I don't bother.

First, I need the Market - and you need to enter your gmail address to get that and the fun begins again. Plus I like their other services.

Second, if Google's going to turn completely nefarious or get breached by the very nefarious - then that could happen to Sprint, and they already have logged your calls and account info, so there you are.

Personal choice tho - it's Android - make it yours.
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Old January 12th, 2011, 10:33 AM   #254 (permalink)
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Quote:
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Facebook I wouldn't use at gun point - I'm too tin-foiled hatted myself.
...
Then you can log on to your gmail.com account via a web desktop and remove your contacts.

I don't have any idea how to do that on Facebook, but I'm sure it must be possible.
If you're already concerned about abuse of your personal information and wish to delete it, then what's to stop them from keeping their own secret copies of the information and simply marking it "deleted" in their database without actually expunging it? Nothing.

The only true preventative is never to give them information that you want held private. As EarlyMon points out, if you wanna play with Google you gotta cough up some info. That's the choice you make and you have to live with it once made.
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Old January 13th, 2011, 04:03 PM   #255 (permalink)
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Default Launch day phone, micro usb port broke, phone replaced

I knew the second I first used the micro usb port on my brand new HTC Evo (launch day) that the port was poorly designed, and not robust enough for daily use. A good design is Apple's magnetic charging port on it's laptops. Foolproof and sturdy. A mini version of one of these would be better than that flimsy micro usb piece of crap.

At first, it started to fail, would only charge if in a certain position (and no, I never tripped on it), and then it shorted out and blew a fuse in my car charge port (ACC). Then one day, the entire plastic tab that has the metalic contact strips just snapped off completely. Yeah, one millimeter of plastic on a port that's used several times daily is a shitty design, period. Also, the cables have an end that guarantees that THEY will not be twisted, bent at right angles, etc. This guarantees that those forces will be transmitted as leverage and torque to the port itself (in other words, the end of the cable is stiff -- whereas a better design would be a really flexible cable -- but that wouldn't work either because the wires would break eventually -- but what would you rather replace, a $2 cable from ebay, or your phone?)

My phone was under hardware warranty (1 year) from HTC, but the guy at the store was really cool and found a refurbished phone at the store to replace mine -- for $35.

I'm a developer. I charge my phone every night, and I plug it into my car charger whenever I drive. I also have to plug in and unplug the usb cable for development, etc. It's just way too flimsy (that port)... Enough said.
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Old January 13th, 2011, 04:54 PM   #256 (permalink)
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Just depended on the production run. Some were unlucky and had bad solder joints and the port gave way others were lucky and have used the beastie since about launch day without issue.

Because of those with the problem, I agree completely this is an area for improvement.

Better than a magnetic charger would be built-in inductive charging.

Then the usb could be used when that's not available or just for data transfer (also possible wirelessly).
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Old January 14th, 2011, 07:21 PM   #257 (permalink)
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this is starting to happen on my evo. fml
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Old January 14th, 2011, 07:51 PM   #258 (permalink)
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I sent an email to HTC about this, and the guy said "well, we can't just copy other people's design" (like apple's magnetic thing, which I mentioned to him). Wow, what an imagination this guy must have. Who the hell ever said anything about copying someone else's design?!? I was just mentioning a breakaway design that guarantees you're not going to destroy the computer port, even if someone DOES trip over the cable (in that case, it just pops off and Bob's you uncle.)

Even with a pound of solder, I think it's such a tiny port with dainty little leads, that I think it's a poor design for something used so often. One cool solution to the usb debugging issue is to use wireless usb debugging. There's an app for that! Free too. Get the one with the most stars, called adbWireless.
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Old January 14th, 2011, 07:56 PM   #259 (permalink)
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Apple Sues HyperMac Over Magsafe And iPod Connectors On Batteries | Geeky Gadgets
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Old January 14th, 2011, 08:15 PM   #260 (permalink)
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I agree that inductive charging would be the best. In fact, I think tables at coffee shops (with Wifi) should have big inductive chargers built into them. No power chargers required! With Wifi, it would be a completely wireless experience.
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Old January 15th, 2011, 09:45 AM   #261 (permalink)
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can anyone quote the Apple Suing article into this thread?
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Old January 15th, 2011, 11:35 AM   #262 (permalink)
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Quote:
HyperMac are well known for making external batteries for Macs, iPhones and iPods, now it seems that Apple has decided to Sue HyperMac.


Apple is alleging that HyperMac has infringed on its patents for the MagSafe power connectors for Macs, and the 30 pin iPhone and iPod connectors, and they are claiming that HyperMac are using them without a license.
The rest is bloggy fluff - so far as I know this didn't proceed further because HyperMac did some sort of end-run to not use their stuff, or shift it from one point to another. Also, the PDFs of the court briefs have their way of making it to the net, I can look for one of those if you want the real charges... meanwhile, here's a better article:

AppleInsider | Apple sues 'HyperMac' accessory maker over MagSafe, iPod cables

Quote:
The lawsuit filed this month accuses Sanho, based out of Sunnyvale, Calif., of infringing on six MagSafe- and iPod-related patents, covering a variety of products sold under the HyperMac brand. Among the products named in the suit are its magnetic power connectors, known as MBP-PRO and MBP-AIR, as well as a MacBook car charger, MBP-CAR.

Instead of mimicking Apple's patented MagSafe connectors, Sanho's products actually rely on recycled official MagSafe products made by Apple. "Our charging cables use original Apple MagSafe connectors for maximum compatibility," the company's website reads.

The suit also singles out charging and data cables that rely on the 30-pin dock connector compatible with Apple's iPod, iPhone and iPad ecosystem of devices. Named in the suit are the "HyperMac Nano," "HyperMac Micro" and "HyperMac Mini" products.

Sanho's HyperMac branding sells a number of small, portable external batteries that can provide extra power to portable devices on the go. Using the iPod 30-pin dock connector, products like the HyperMac Micro come in a variety of colors and are compatible with Apple products like the iPhone 4 and iPad.

In the suit, filed in a U.S. District Court in the Northern District of California, Apple says it notified Sanho of its infringement via official letters on April 26, May 19 and June 2010 of 2010...
That article goes on to show the scanned first page of the filing and the patents in question.

Here's how they fixed it:

Sanho introduces HyperMac MagSafe conversion kit | Cult of Mac

Quote:
A couple of weeks ago, Sanho announced their new line of HyperMac batteries, which use Apple’s own airline adapter to connect to your MacBook via MagSafe, a solution that deftly sidestepped the legal problems.
Due to copyright constraints and my name tag, I'm reluctant to quote further.
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Old January 16th, 2011, 11:39 AM   #263 (permalink)
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...I think tables at coffee shops (with Wifi) should have big inductive chargers built into them. No power chargers required! With Wifi, it would be a completely wireless experience.
Until somebody sets down a wallet or purse on top of the inductive charger and erases all the credit card magnetic stripes inside. DOH!
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Old January 16th, 2011, 06:18 PM   #264 (permalink)
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In this crew now, my port went from perfect to busted in a week. For now I'm I'm using a universal external charger I got at radio shack. Just charge my extra battery and swap them out once a day.
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Old January 20th, 2011, 09:19 AM   #265 (permalink)
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I agree that inductive charging would be the best.

Meh. I have it, hardly ever use it.
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Old January 22nd, 2011, 05:17 PM   #266 (permalink)
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there is a duplicate thread found here:
Power Port already broken on HTC EVO

(that post is my post, where in I describe the results of getting my Evo replaced, by Sprint, for free, where they acknowledged this was a known hardware issue and covered by HTC's 1 year warranty)
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Old January 22nd, 2011, 05:28 PM   #267 (permalink)
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Good catch - maybe I'll just send people there over here, unless/until we decide otherwise.
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Old January 23rd, 2011, 11:36 PM   #268 (permalink)
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Does anyone know how to re-solder the usb port back on to the mother board ?

I have mine apart on the bench but the hot solder will not stick to the board..... I'm guessing there is some kind of protective coating I need to clean off first ?
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Old January 24th, 2011, 08:23 AM   #269 (permalink)
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Quote:
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Does anyone know how to re-solder the usb port back on to the mother board ?

I have mine apart on the bench but the hot solder will not stick to the board..... I'm guessing there is some kind of protective coating I need to clean off first ?
No coating that I noticed. Did you heat the connection first? Are you using a good iron? I'm thinking it either isn't getting hot enough or you didn't heat the connection first.
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Old January 24th, 2011, 12:41 PM   #270 (permalink)
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No coating that I noticed. Did you heat the connection first? Are you using a good iron? I'm thinking it either isn't getting hot enough or you didn't heat the connection first.
Isn't this connector surface mount?

If so, I doubt you can use a standard soldering iron to reconnect it. They apply solder paste to the board in the production line, then apply the parts to the board. While the paste holds the part like glue, the heat melts the solder and everybody's happy--until it peels off the board.

Usually a hot air station is used for single component surface mount devices, but I doubt you want to drop the money on one of those just for this project. :-)
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Old January 24th, 2011, 01:52 PM   #271 (permalink)
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Quote:
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Isn't this connector surface mount?

If so, I doubt you can use a standard soldering iron to reconnect it. They apply solder paste to the board in the production line, then apply the parts to the board. While the paste holds the part like glue, the heat melts the solder and everybody's happy--until it peels off the board.

Usually a hot air station is used for single component surface mount devices, but I doubt you want to drop the money on one of those just for this project. :-)
Guess I never thought of it being fully off. My board was out of the case and I added to the connection points (heated up the current points before adding a tiny bit of solder). Nothing special except a microscope and a decent iron. I'm no expert, but my phone works. If I remember, there is a plastic cover over something that covers the connection point on the right side. It popped right back in place for me when I was done.
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Old January 24th, 2011, 11:17 PM   #272 (permalink)
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Thanks for the feedback guys..... I may not have enough heat.... I have a needle nosed soldering iron.... I'll get one with a flatter tip so I can get the board hotter
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Old January 25th, 2011, 08:25 AM   #273 (permalink)
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Thanks for the feedback guys..... I may not have enough heat.... I have a needle nosed soldering iron.... I'll get one with a flatter tip so I can get the board hotter

It probably can't get much worse, but be careful. As I recall my coffee intake made it hard to stay steady...it's a small area to work on.
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Old January 29th, 2011, 09:29 PM   #274 (permalink)
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I bought the EVO the day it came out and I have had a problem with my charging port as well. After just a month the plug was loose and the phone stopped charging until I moved the plug around and got a connection. I bought a new higher quality cable with better connectors than the original ones issued with the phone. The connection now is much more secure and the phone charges very well now. Actually I'm on my second purchased set. I accidentally yanked the first ones thus loosening the connection again. This time I spent a little extra and got a set with a much sturdier connection.
My phone still stops charging every once in awhile especially when the hotspot is turned on. If I disconnect then reconnect the phone will begin charging again.
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Old February 21st, 2011, 09:07 PM   #275 (permalink)
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Default got new evo and money back

So the same thing happened with my evo. Had to wiggle the micro usb cord to get a charge, sometimes had to position my phone too. Eventually it stopped charging. Went into the sprint store, they said I had to spend 100 dollars to get a replacement through Asurion. I ended up paying for this in the store. Got back home and emailed sprint saying how terrible the TEP plan was and asked what it was for if it didnt fix this kind of thing. Told them I had previous problems with getting phones fixed/replaced. Then ended it with im gonna end my service once this contract is up since im so disappointed at their service. Got two emails back saying they are going to give me 100$ credit on my phone bill. Hope this all works out for you guys too The emails pretty much said this:


email 1:
Thank you for contacting Sprint. I apologize for the inconvenience you
have experienced with the phone.

We apologize from here, we are unable to resolve the phone issue. We
have a dedicated department, where all the issues pertaining to the
phones are handled. I can also see that your handset is covered with the
Total Equipment Protection (TEP) plan. We at Sprint do not charge our
customer for the phone repair until the handset is covered under the TEP
plan.

To resolve your phone issue, you are requested to take your phone to the
Sprint Repair Center. Our representative will be happy to help you. To
find the nearest Sprint Repair Center, please visit our website
Sprint Store Locator

I understand that you have already visited the Sprint repair. If the
phone can not be repaired, you can get a replacement phone by calling
Asurion at (800) 584-3666. There is a $100.00 charge for getting the
replacement phone.

Looking at your inconvenience, I can offer you the credit of $100.00
against the replacement of the phone. You can treat this email as a
confirmation.

----------------------------------------------------
email 2:

Thank you for your reply regarding $100.00 credit for the TEP charge.

We have offered you the credit against the handset replacement charge of
Asurion. So, please get your handset replaced by contacting Asurion at
1-800-584-3666. Once you have replaced the handset, please reply to us,
we will apply the credit of $100.00 on your account to make the
replacement handset cost you at no charge.

Please reply if you have any other concern. We will assist you further.
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Old February 22nd, 2011, 11:25 AM   #276 (permalink)
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So the same thing happened with my evo. Had to wiggle the micro usb cord to get a charge, sometimes had to position my phone too. Eventually it stopped charging. Went into the sprint store, they said I had to spend 100 dollars to get a replacement through Asurion. I ended up paying for this in the store. Got back home and emailed sprint saying how terrible the TEP plan was and asked what it was for if it didnt fix this kind of thing. Told them I had previous problems with getting phones fixed/replaced. Then ended it with im gonna end my service once this contract is up since im so disappointed at their service. Got two emails back saying they are going to give me 100$ credit on my phone bill. Hope this all works out for you guys too The emails pretty much said this:

truncated...
I mentioned this before, but I was told the week before Christmas that this was an acknowledged hardware defective issue by Sprint AND HTC. and is covered under the 1 year manufacturer warranty with free replacement of a refurbished model in store (pending quantities available). When I went into the store to get this done there were 4 other people in the building with the same issue on the Evo, they ran out of refurbs and had to order us some, it took 3 days. No charge.

Now, they pain in the butt part, the sales person did not know this and was charging me $35 for the replacement, which I was happy to pay as others have said it cost them much more (and I did not get the insurance). Butt, the head repair guy was working on some phones not 15' away, he yelled over to the sales guy that it was a manufacturer warranty replacement and there was no charge.

You might want to investigate this first. use the store locator to find a repair shop (not the one you went to first) and check in with them. tell the sales person what I just said and have them verify with the repair guy (if he is in, avoid lunch time, near opening time, and closing time, and weekends!!), you might walk out with a fresh refurb at no cost, with no delay. fyi they give you back your SD card and battery...

here is the location information for the store I had this done. you can give the sprint store their number if they have an issue (there was an email sent to them notifying of this resolution for this issue a week or two before christmas, I do not know if they will still have it).

Sprint Store By C & E
4958 Centre Pointe Dr
Ste 104
North Charleston, SC 29418
(843) 745-0206
This is a ReadyNow store
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Old February 22nd, 2011, 05:48 PM   #277 (permalink)
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i purchased mine from best buy about Nov 4 and it was hardware version 004. My charging port went bad last night 2-21-2011. I went to the sprint store in Indianapolis and they replaced my phone with a referb 002. I would like to know if the 002 screens are the same as the samsung epic 4g amoled screens? It would be cool. I know that htc switched to the sony super tft screens because of tight supply...
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Old February 22nd, 2011, 11:50 PM   #278 (permalink)
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Long story short, no. No AMOLEDs in the Evo.
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Old February 24th, 2011, 11:27 AM   #279 (permalink)
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Default Early Evo (pre-ordered); not only broken port, but HTC made me pay, even though under warranty :(

I sent my Evo 4G in for the charger port that loosened over a couple of months' time til I couldn't charge it at all (they even acknowledge that this is a known issue covered under warranty), and was charged $240 for so-called waterdamage that hadn't caused any problem and that I didn't want repaired.

And since I didn't have insurance (in 15 years of owning cell phones, I've never had a hardware issue) I had to buy a backup phone as well as pay for what should have been a warrantied repair.

I am quite sure I haven't had any actual water damage. It's possible that the sensor was triggered by the one or two times when I had my phone on the bathroom counter while in the shower waiting for an urgent call. I had no idea this could void my warranty, and it's hard to imagine that they can't tell from the sensors the difference between exposure to steam in a ventilated bathroom vs. dropping it in the toilet or leaving it out in the rain.)

None of the customer service or technical repair employees I spoke to treated me as an individual. Each repeated their policy as in a Kafka novel -- the sensor detected water damage which voided my warranty. They can't send me back my phone without repairing the "water damage." I even asked the 3rd or 4th customer service person who I could take this up with. Does she have a supervisor? She said, "No, we are all at the same level." WTF??

It took 2 days to get through to someone at the corporate office who finally had a reasonable solution --If the damage was my fault, I pay. If the issue was HTC's fault, they repair it for free.

I have not heard back from anyone since I originally spoke with the corporate employee, and had to pay the huge fee just to get my phone back as quickly as possible. I hope they will honor their offer to look into this. I do not know if I will actually get my money refunded even if they do see that I should not have had to pay for repairs. I was incredibly frustrated with all of the employees I spoke with until I got to the corporate level. This phone has a known issue with the mini-usb port of the first generation of phones. As I mentioned in the subject header, I pre-ordered, so got an early phone with the usb-port problem.

I haven't had this poor level of customer service in many years. I am over complaining about it, but I only hope that this helps others in this situation.

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Old February 25th, 2011, 09:03 PM   #280 (permalink)
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My Evo's charging port has been going bad for a few months and It finally broke on me. I took it to a sprint repair center and they took it apart and said they were going to have to replace it. They ordered me a refurb and I picked it up today. It looks brand new, no scratches or any physical damage that I can see. It does have light leakage but my old one had that too and it doesn't bother me too much.

However, when I made a phone call It sounded like the person on the other line was talking on speaker phone half way across the room. I had to jam the phone in my ear to hear what they was saying. So it looks like I will be going back to the sprint store tomorrow to try and get another phone cause this is going to drive me insane...
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Old February 26th, 2011, 06:21 PM   #281 (permalink)
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My Evo's charging port has been going bad for a few months and It finally broke on me. I took it to a sprint repair center and they took it apart and said they were going to have to replace it. They ordered me a refurb and I picked it up today. It looks brand new, no scratches or any physical damage that I can see. It does have light leakage but my old one had that too and it doesn't bother me too much.

However, when I made a phone call It sounded like the person on the other line was talking on speaker phone half way across the room. I had to jam the phone in my ear to hear what they was saying. So it looks like I will be going back to the sprint store tomorrow to try and get another phone cause this is going to drive me insane...
here is what the sprint guy will tell me.... it does not effect the functionality of the phone... you can still make calls.... I also have light leakage on the bottom between the touch keys and the front housing... i hate it.... Sprint will not repair or replace the phone or replace it with an epic 4g....
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Old February 26th, 2011, 08:01 PM   #282 (permalink)
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Totally agree about the port problem, my evo has been fixed once and now the same problem is happening again, I have insurance so im not worried but def is a htc problem, other than that the htc evo4g is the best phone i've ever owned.
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Old February 26th, 2011, 08:21 PM   #283 (permalink)
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Although I've been lucky, I've taken to using my old Moment's cable and charger. Loose fit, no strain, works great. If I can find a similar one sold popularly, I'll post back.
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Old February 28th, 2011, 02:33 PM   #284 (permalink)
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I still have the original purchase on launch day, I don't have insurance on it. All of a sudden this morning I noticed that it's not charging properly, have to fiddle with it. It's not terrible right now but it will get worse. Here is the thing, I don't have the equipment protection on this phone, will the warranty still cover it?
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Old February 28th, 2011, 07:25 PM   #285 (permalink)
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So I hope this helps but...I've had my 2nd EVO (a refurb 0003) for about four months, which is longer than I've had the original, and *knock on wood* I've not yet developed the problem. I got these upon recommendation from another thread and they put a lot less pressure on the port, so I'm thinking they're helping. Hope someone finds this useful.
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Old March 4th, 2011, 03:22 AM   #286 (permalink)
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I thought I had this problem until I noticed the little prongs that sticks up on the actual plug was mashed down. Tried my car charger and voila.. fits perfectly, so if you think youre having a port problem check the plug first.

I wonder if TEP covers a charger lol? Im so parsimonious <<< serious question though
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Old March 4th, 2011, 07:32 PM   #287 (permalink)
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Add my phone to the list of broken usb ports. It is a very poor design and just cost me $100 with the ins!
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Old March 8th, 2011, 08:06 AM   #288 (permalink)
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have ... errr... had a close to launch day phone. I just had to swap it out because it wouldn't charge due to the port issue. I have the insurance, so it just swapped out. I AM pretty careful with it so it hasn't been treated rough, yes I have dropped it but I am careful, have a case that could probably deflect a small caliber round .....lol .... and do whatever else I can (baggy when in the rain etc) to take care of it.
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Old March 14th, 2011, 03:29 AM   #289 (permalink)
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I have a problem with my evo too but I'm nost exactly sure its the same problem with it not charging or having a hard time charge. My problem right now is that when I plug in my charger my charge light goes on and when I unplug it the light still stays on and the phone still thinks it is charging. The charge light and charge icon wont go away until the phone gets low to the point where I get the message to charge my phone. This is really annoying since my battery now doesn't last as long as before, I can barely manage to get 6 hours of it now, before I was averaging around 23-25 hours

I didn't get insurance on the phone but I'm wondering if they will replace it or fix it with HTC 1 year warranty? I'm planning on taking the phone to a sprint store and see what they can tell me there on Monday or Tuesday hopefully if i can get out of work early enough.
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Old March 14th, 2011, 06:22 AM   #290 (permalink)
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Have you tried pulling down the notification bar and selecting the charging/usb icon? Mine did that for a bit, and that seemed to clear it.
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Old March 14th, 2011, 11:06 AM   #291 (permalink)
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Have you tried pulling down the notification bar and selecting the charging/usb icon? Mine did that for a bit, and that seemed to clear it.
Yea I have tried changing it from charge only to usb storage device but nothing seems to fix it, also on the same note, my pc doesn't recognize it as a storage device anymore. Every single pc I have tried plugging it into tells me that it doesn't recognize the device. Its a pain in the butt to transfer out photos and stuff, I have to use an app called WebSharing and it only allows me to select one item at a time to transfer from the phone to the pc. Went to the Suns vs Magic game yesterday and it took a while to transfer the pic and videos.

And thanks for the help too
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Old March 14th, 2011, 11:59 AM   #292 (permalink)
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If you're not task-killing the PC Sync process on the phone then that sounds like a shorted cable or a bad usb port...
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Old March 14th, 2011, 08:01 PM   #293 (permalink)
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If you're not task-killing the PC Sync process on the phone then that sounds like a shorted cable or a bad usb port...
Yea I'm pretty positive is going to be the usb port, I have multiple cables and even my co-workers cable are doing the same thing to the phone. I don't think I will be able to go to the store tonight and check it out but when I do I will post again with what ever information I get.
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Old March 24th, 2011, 01:01 AM   #294 (permalink)
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Looks like this has finally hit my girlfriends EVO tonight. I haven't got to look at her phone personally yet but she says the whole metal frame where the plug goes in is pushed into the phone.

We both got ours on launch day and this is the only real issue we've had with either one. We bought them at Best Buy and got their insurance but after reading some of the horror stories about that I'm reluctant to go to BB for a fix.

When I first read about this problem way back at release I thought sprint/htc was denying the claims under the manufactures warranty. Now that I've read posts from the last couple months, this policy looks to have changed now?

It looks like I may have better luck, and a shorter turn around time, going into a sprint store to see if they will do a swap under the manufactures warranty. Is that pretty much the consensus around here?
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Old March 25th, 2011, 03:02 AM   #295 (permalink)
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In the So. Cal. Sprint stores I've gone to, they do not deal with the manu warranty. I am glad I reread your post, because I assumed that she doesn't have insurance on the phone since you mentioned the warranty. But I'm confused. Isn't the insurance you bought at BB Sprint's insurance?

I hope so, since that is the easiest way to get this taken care of. I didn't have Sprint's insurance, and htc originally didn't honor the warranty.

Try going to a Sprint store where they do repairs and using insurance to swap it out. I hope she has an easy time of it. Please let us know how it goes.
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Old March 25th, 2011, 04:41 AM   #296 (permalink)
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Oh, well, might as well toss my name on the long list of users who have been stricken by this issue, too. I got my phone on launch day from Best Buy (pfft $100 mail in rebate? No thank you) and have never had a problem until this week.

Monday, I noticed that the phone was a bit wobbly in its usb port. Tonight, it finally went. Phone won't charge at all and I'm not one of those guys who has a backup battery cache or an external charger. Going to head to the Sprint Store later today and have them look at the problem.

I do have TEP on the phone, so I should be set. I'll let you guys know what happens.
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Old March 25th, 2011, 04:08 PM   #297 (permalink)
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Well so far so good for me. Took it into a Sprint store and since we didn't have the Sprint insurance plan they did the exchange for $35 like others have experienced. We'll have to wait a few days for the new one to come in though. We decided to go that route instead of going through BB.

Lesliegodwin, the BB insurance is not Sprint insurance. It's their "Black Tie" insurance policy that they sell with any electronics. It can be a nightmare because they take your item and ship it off to a facility somewhere. After they determine the problem they order parts, fix it, ship it back. The whole process can take a month or more. It will cover everything, but in this situation my GF would rather pay the $35 and get a new phone in a couple days rather then wait 4-6 weeks and deal with a junky loaner phone they give you.

In the meantime, we are swapping batteries between my phone and hers. Charge it in mine, swap it into hers.

I'm convinced that part of this problem is the cord that shipped with the phone. She used that one almost exclusively and I've used an aftermarket one from monoprice that fits much looser and doesn't cause more stress on the port.
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Old March 29th, 2011, 02:47 PM   #298 (permalink)
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Yea I'm pretty positive is going to be the usb port, I have multiple cables and even my co-workers cable are doing the same thing to the phone. I don't think I will be able to go to the store tonight and check it out but when I do I will post again with what ever information I get.
So after delaying to going to the Spring Store I finally managed some time yesterday. I don't have insurance on my phone so I was a little worried that they might not be able to help me out but I was surprise they did, and very well. The service rep there told me he can take a look at it and try to trouble shoot it for $35 and if they couldn't do anything about it they would just get me another one!

When I got there my battery was pretty low so we couldn't duplicate the problem, the charging light staying on red for charging or green when fully charged until the battery gets too low and start flashing. He told me he would just get me another one but that they were back ordered and I would receive it by Friday, can't imagine how fast I would of received it if it wasn't back ordered lol.

Anyways, I just wanted to let people know how well I was treated at my Sprint Store in Chandler Az in case anyone else had any questions regarding the repair center here.
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Old April 27th, 2011, 08:30 AM   #299 (permalink)
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me and my sister have the evo 4g, me for one year, since launch and her since 3 months. i dont use the charger much anymore, didnt realize it was a big problem. i just recharge my batteries with a battery charging unit.
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Old May 1st, 2011, 02:30 PM   #300 (permalink)
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me and my sister have the evo 4g, me for one year, since launch and her since 3 months. i dont use the charger much anymore, didnt realize it was a big problem. i just recharge my batteries with a battery charging unit.
So you litereally remove your battery every time it needs a charge?
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