Go Back   Android Forums > Android Phones > HTC EVO 4G > EVO 4G - Support and Troubleshooting

test: Reply
 
LinkBack Thread Tools
Old August 4th, 2010, 02:12 AM   #1 (permalink)
The PearlyMon
Thread Author (OP)
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 46,265
 
Device(s): M8, LTEvo, 3vo, and Shift - Evo retired
Carrier: Sprint

Thanks: 42,670
Thanked 57,091 Times in 22,930 Posts
Default How to fix Froyo or Gingerbread (or any rom update)

This method is known to cure many ills and woes for ANY rom update.

(I need to update this for Gingerbread steps, but backup/reset/restore cures the same things in Gingerbread that it cured in Froyo.)

This last weekend during the pre-release (7/30/2010) we learned a LOT about Froyo on the EVO by exhaustively searching down every problem.

Here's the simple story for any number of bugs, erratic behavior and incessant up time.

I've been asked many times - is this still a good procedure if I already have Froyo? Yes. This is a good procedure for any upgrade or app-tangling where spurious issues crop up.

This is NOT to going to solve all problems for 100% of you - but - I'm very confident that it will for most of you, as in - OVER 95%.

It will NOT fix these classes or types of defects:
  • Pandora / Slacker users.. Please star this bug..
  • GMail non-primary account not syncing/notifying in real time
  • Any apps that are known to have Froyo issues. This is usually the hard step, because it requires you to check the comments against your installed apps - that's not tough per se, but it can be time consuming if you have a lot of apps. Go to Market, your downloads, inspect each apps comments if you continue to have doubts and need to be sure. At least the new Market app gives a Comments tab, making this job easier. The worst case is starting over, installing apps one by one until the culprit is found.
  • There is one pathological class that is making no sense that we're trying to track down; at least two people are finding a runaway CPU, takes-forever-charging, and no battery staying power EVEN AFTER FOLLOWING THIS METHOD - and in one case at least only using stock apps! This may or may not be limited only to PC-USB charging however.
    • We're working together to solve this one.
    • My personal latest guess is on the SD card - but - I know this was seen and solved for 2.1 but I cannot find that thread for love nor money. Was it a reformat to FAT32 from a PC?
    • If you know the answer, please post it in this thread!!!!
    • Found this! I'm not expert as to whether to format on phone or using PC - there's some controversy on this, but using the phone to format the SD card DOES make sense.
  • Possible Swype fixes - or anything specific to some app's idiosyncrasies
  • A corrupted 2.2 update file.
    • This is insanely rare, but not unheard of, and has been reported to have happened at XDA.
    • This is insanely rare.

Here's the deal - the updates do not have a lot of defects - aside from the above list - it has essentially one big one.

The cache / data areas are tangled up.

As you run things over time, your cache - the area where lots of things get worked from - has gotten all tangled up. Just like your web browser has a cache, Android has data and cache areas - once tangled up, all sorts of symptoms appear.

The solution is simple:
  • Backup
  • Factory reset / wipe data
  • Restore

1. Backup

Backup is important with every phone.

First and foremost, ensure the Google servers are up to date with your contact and calendar data. Menu -> Settings -> Accounts & sync -> Sync all. If you are using any third party apps for this sort of thing, or corporate servers or Exchange accounts - be sure that your contacts and other information is appropriately synced.

Verify that your contacts are on the Google server. Yes - do that!

If your chosen backup method will support it - next go to Menu -> Settings -> Personalize -> Scenes -> Menu and this will save your 7-desktop layout.

If you've got 5 bucks and you're not rooted, get MyBackup Pro, it should backup everything you care about. Another good alternative is Sprite Backup plus ASTRO used at the same time.

If you're rooted, use Titanium Backup - backup your user apps, desktop, Mail, and everything marked with "Titanium."

If you're not comfortable with the above, you can backup your apps for free using ASTRO File Manager, free from the Market. Once you have it, go to Menu-> Tools.

Here's a thread on ASTRO, wish I'd found it earlier!

I'm leaving AppBrain.

If you've never done this before - NOW at this point would be a good time to back up your SD card to your PC. Simple select all, then drag and drop into a clean folder onto your PC via USB should do the trick. This isn't required - but you can never have too much backup protection.

Added - SMS Backup&Restore - free version (Market) will back up texts, paid will do MMS, too.

2. Factory reset

Once you have your backup, goto Menu-> Settings-> SD & phone storage -> Factory reset.

You WILL lose your installed apps.

You WILL lose your local logins and accounts unless you use a better backup than free - but you're likely to not lose much. (If you're synced to the google servers - and you should be - you'll still have your contacts and calendar entries.)

You will NOT lose your SD card contents. (But be safe and back it up to a PC as noted above.)

You will NOT lose your 2.2 update.

Do the factory reset.

3. Restore CORRECT Behavior *and then* Your Stuff

When finished - download the free Network app from the Market. (Network by Philipp Mangelow)

Start it, and scroll down until you see "CDMA auto (PRL)" - change it to "GSM auto (PRL)" - exit Network; re-start Network then change back to "CDMA auto (PRL)" - and finally, go to Menu-> Settings-> System updates-> Update PRL

This sounds like majick snake oil but it's not - it's an idiosyncrasy of the phone's hardware and firmware.

Depending upon your particular apps and backup tool, you may be required to add this step, so now is a good time (if you're uncomfortable with this, you can do it if and when required):

Menu -> Settings -> Applications -> Unknown sources (check on to allow non-Market apps)

Now, go to the Market and download again the tool you used for your backup.

NOW restore your backups by reversing your chosen tool.

DO NOT re-install full Flash 10 for 2.1 if you had that before.

Consider NOT re-installing LED Light, the included Flashlight is really better.

DO NOT re-install any task killers or cleaners.

At least one user has found that if this doesn't work and issues remain, then power up your phone while holding down the volume-down key. This gives a menu that includes an option to Wipe/Clear all data from the phone. Use that by navigating with the volume buttons and selecting it with the power button. Use the menu to reboot when done.

4. Stock Browser Note

When you're done, you may still notice browser slowdowns from before.

This is easily fixed.
  • Menu-> ... More -> Settings -> Clear cache
  • Settings -> Enable plugins :: change from always on to just on-demand. This will prevent your browser from caching all of the Flash content it can find. This will also require you to tap on a green icon in flash videos and that sort of thing.
  • This is a user-choice for how you want YOUR browser to behave.

5. Et cetera, et cetera

It seems that when you do this, Talk may be set back to auto-login on startup. If you're not a big Talk believer, you might want to shut that off to conserve battery life. You'll find it in your app drawer.

Likewise ou can also turn off Background data under Settings -> Accounts & sync. The cool thing now is there is a widget, available under Shortcut -> Settings for your desktop that'll take you right to that page whenever you want, conveniently, like when you want to go to the Market, for example.

Talk has some controversy as to whether it can impede instant notifications for GMail - and many people are uncomfortable with background data for any number of reasons - I'm just no longer sure, so this is more "customization how-to" rather than strict advice or anything.

By the way - there's a Sync All widget now, under Widgets, for your desktop that does just what the name says. Best of all - you can have background data and auto-sync off, use that new Sync All widget from time to time - and they stay off.

I'd also like to note this specific advice if your Sense launcher is force closing and not letting you get anywhere -

FIX: “The Application HTC Sense (process com.htc.launcher) has stopped unexpectedly”

Note well that the article ends suggesting you may have to follow this post's procedure. Yes, do.

There's also a note at XDA warning to turn off your LED notifications. That's under Settings -> Display. The new default is for all of them to be on - and this is said to cause some process to run, draining some battery life.

Settings -> Wireless & networks -> Mobile networks - ensure that "Enable always-on mobile data" is not enabled (not checked).

Settings -> Wireless & networks -> Mobile networks -> Roaming -> Sprint only

And finally - Sprint Zone - turn off its auto-login and any notifications it wants to send, unless you really have some use for it.

6. Summary

I've started this thread to help out with the many threads for people with problems.

Please keep this thread clean, and only respond if you're having trouble with the procedure.

From the smallest bug to the largest - this is best advice you're likely to ever get with your EVO.

Finally - and this is VERY important:

If you're using a task killer or cleaner, stop for the moment, and uninstall it.

The task-killing protocols for Froyo are NOT the same as they were for 2.1.

And Froyo is so much better at memory management - AFTER you've done a factory reset and cleaned out your cache / data tangles - you're not going to believe.

Try your new Froyo for a few days like this and then and only then if you're still convinced that you need a task killer, go for it. But not because of the number of tasks running - wait and see if you don't already have better performance than before.

Hope this helps, thanks in advance for your help in keeping this thread clean.


PS - This advice is the result of the efforts of too many people to name individually who pulled together in this forum since last Friday's pre-release of Froyo. They know who they are, and without their efforts this knowledge would not have been possible. I thank them, one and all, on my behalf and yours.

PPS - This advice is for the HTC EVO 4G on Sprint and may not apply to all devices.

Definitely do NOT follow this procedure if you're using a Motorola Droid X and are on Verizon.


~~~~~~~~
Totally by coincidence, this thread you're reading came after another good one on the same subject and these have evolved in parallel. See Also:
Strange anomalies after OTA? Solution: HARD RESET

~~~~~~~~~~~
See also this VERY interesting post regarding your Google account and whether it is contributing to a sleep-time issue!

http://forum.xda-developers.com/showthread.php?t=762078

~~~~~~~~~~~
Here's a vid showing contacts backup and factory reset by a fellow Evo owner later in this thread:

http://androidforums.com/evo-4g-support-troubleshooting/141369-how-fix-froyo-4.html#post2659554

Advertisements
__________________
|

Minutus cantorum, minutus balorum, minutus carborata descendum pantorum.

Links: Site Rules / Guidelines -and- Zero Tolerance Policy (All Members Read)


For right-on help, the Thanks button is on the right of the post.
For anything out in left field, the /!\ report button is to the left.

Remember, it's our forums and we're all in this together - so let's keep it cool!

Shoot the breeze at the best new gun forum!
EarlyMon is online now  
Last edited by EarlyMon; June 6th, 2011 at 12:46 PM. Reason: Added reference to vid
Reply With Quote
The Following 95 Users Say Thank You to EarlyMon For This Useful Post:
3volut1on (August 4th, 2010), aeiou (August 5th, 2010), altered.ego (January 19th, 2011), alz06 (September 1st, 2010), Applesucks (February 16th, 2011), Bagua (August 4th, 2010), bananna (August 20th, 2010), basso4735 (August 4th, 2010), bimmjo (August 9th, 2010), Brent Pierce (August 15th, 2010), Brewmeister (September 8th, 2010), broken1i (August 4th, 2010), bvbull200 (August 5th, 2010), cabbie (August 5th, 2010), Caloy (August 4th, 2010), candy14510 (August 12th, 2010), Captain Starfish (August 22nd, 2010), ceabbott2 (September 11th, 2010), christopher561 (August 4th, 2010), clamchowderz (August 9th, 2010), companyman (August 8th, 2010), Connectz (August 8th, 2010), Crodley (August 26th, 2010), damewolf13 (August 4th, 2010), dequardo (August 4th, 2010), dgeezer (August 8th, 2010), DIESTROnG (August 8th, 2010), DJ IZZY (August 4th, 2010), dr g (August 4th, 2010), Drewray (August 7th, 2010), drexappeal (August 26th, 2010), Droidone (August 6th, 2010), dski93 (June 20th, 2011), edwelly (August 4th, 2010), fjorab (September 20th, 2011), Flash77 (August 23rd, 2010), fourgee (August 5th, 2010), geekaren (September 9th, 2010), Grung (August 7th, 2010), hankbear (August 4th, 2010), hawt (August 4th, 2010), HoldenCaufield (August 4th, 2010), HTCRALEIGHFAN (August 30th, 2010), imjehh (January 12th, 2011), isaaclim (August 6th, 2010), IXIShogunR1 (August 4th, 2010), JackG058 (August 12th, 2010), Jaldy (August 9th, 2010), JLG1985 (March 9th, 2011), jmcging (August 4th, 2010), julieb1117 (August 10th, 2010), JunBringer (February 2nd, 2011), justjerry (February 22nd, 2011), kast107 (August 4th, 2010), katmandoo122 (August 9th, 2010), Kelita (August 4th, 2010), kgreen66 (August 4th, 2010), lennydude (August 10th, 2010), link00seven (August 5th, 2010), madiom (September 21st, 2010), marctronixx (August 8th, 2010), mariabx485 (April 17th, 2011), mikebz5 (August 8th, 2010), novox77 (August 5th, 2010), NYCHitman1 (September 3rd, 2010), OldRoman (August 4th, 2010), otseng (October 19th, 2010), ozziemozzie (February 20th, 2012), razrsharp67 (September 3rd, 2010), Rev. Po-Jay (August 17th, 2010), Richard_Danger (August 10th, 2010), RichboyJhae (August 8th, 2010), sagedil (August 4th, 2010), SamuraiBigEd (December 26th, 2010), septro (August 6th, 2010), sexyington (July 3rd, 2011), shuiheart (August 12th, 2011), sikclown (August 5th, 2010), Sim-X (August 4th, 2010), sisspc (August 4th, 2010), slugbug (August 4th, 2010), Spydertrader (August 6th, 2010), sqj (August 4th, 2010), stainlessray (August 4th, 2010), t1jordan (December 23rd, 2010), TambourineMan (August 5th, 2010), tarantulaguy1976 (December 22nd, 2010), texasez (August 6th, 2010), thelonewizard (August 4th, 2010), tiny2nz (August 24th, 2010), Traceamount (August 6th, 2010), transammatt (August 21st, 2010), ventzi (September 9th, 2010), VGPOP (August 4th, 2010), xxD44xx (June 20th, 2011)
sponsored links
Old August 4th, 2010, 04:17 AM   #2 (permalink)
Junior Member
 
Join Date: Jun 2010
Posts: 70
 
Device(s):
Carrier: Not Provided

Thanks: 49
Thanked 7 Times in 5 Posts
Default

You're the man earlymon
broken1i is offline  
Reply With Quote
The Following 2 Users Say Thank You to broken1i For This Useful Post:
damewolf13 (August 4th, 2010), sagedil (August 4th, 2010)
Old August 4th, 2010, 06:29 AM   #3 (permalink)
Member
 
Join Date: Jul 2010
Location: Planet Earth
Posts: 115
 
Device(s): EVO, EVO 4G LTE, Nexus 5, HTC M7, HTC M8
Carrier: Not Provided

Thanks: 14
Thanked 33 Times in 22 Posts
Default

I read this and thought it might fix some of the little hiccups I've had since the update. In theory everything makes sense so I gave it a go. In my case the problems are actually WORSE now. Before I was getting a force close on just a couple apps. After the factory reset and following instructions above I'm getting the force close on just about everything. The only deviation was NOT using a backup app. Google syncs my contacts and everything else was easily accessible/replaceable. I am however not able to open Market now as it force closes. As does messages, people, mail etc....you get the idea. I'm not saying this won't work for some...but for me its not been good. I should mention that this is my 3rd Evo just picked up on Friday so it had very little data/apps on it when I did the OTA froyo update. After the update the few apps on it were FC but none of the stock apps...now its the stock apps as well.
rangergrrl is offline  
Reply With Quote
The Following User Says Thank You to rangergrrl For This Useful Post:
EarlyMon (August 4th, 2010)
Old August 4th, 2010, 06:46 AM   #4 (permalink)
The PearlyMon
Thread Author (OP)
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 46,265
 
Device(s): M8, LTEvo, 3vo, and Shift - Evo retired
Carrier: Sprint

Thanks: 42,670
Thanked 57,091 Times in 22,930 Posts
Default

OK. That's about the worst news imaginable, isn't it?

It's also the first such report, ever, with a lot of people validating this so let's see if it can be cleared up.

Kindly do two things, one at a time, see if the issues clear up:

1. Normal power-cycle reboot.

2. Backup everything on your SD card, if you have anything of interest there, to you PC. From your PC, reformat your SD card as FAT32.

Please report back, and if you care to, kindly mention which 3rd party apps have been added to your phone.

I've no doubt there would be universal agreement that any phone that cannot survive a factory reset is a unique case.

(Solved by rangergrrl - scroll down for more info.)
EarlyMon is online now  
Last edited by EarlyMon; August 5th, 2010 at 07:43 AM. Reason: please specify added apps
Reply With Quote
Old August 4th, 2010, 06:47 AM   #5 (permalink)
Senior Member
 
sagedil's Avatar
 
Join Date: May 2010
Location: Raleigh, NC
Posts: 796
 
Device(s): HTC Evo
Carrier: Not Provided

Thanks: 287
Thanked 178 Times in 120 Posts
Default

Just perfect.

You know, OP is exactly what fixed me. Just gotta do the Appbrain thing next time. Suppose it would make it easier next time LOL.

Good post my friend. I thank you all the time but THIS one deserved more. It is the answer.
sagedil is offline  
Last edited by sagedil; August 4th, 2010 at 06:50 AM.
Reply With Quote
The Following User Says Thank You to sagedil For This Useful Post:
EarlyMon (August 4th, 2010)
Old August 4th, 2010, 07:05 AM   #6 (permalink)
Member
 
vicshalls's Avatar
 
Join Date: May 2010
Location: H-Town
Posts: 357
 
Device(s): HTC Evo 4G lte Asus Transformer
Carrier: Not Provided

Thanks: 49
Thanked 25 Times in 22 Posts
Default

Will that paid back up save shape writer? I like it much better than swpye. Also can a mod sticky this thread as I won't have the time to do any of this till the weekend and I would love to be able to find this thread easily. Thank you in advance!
vicshalls is offline  
Reply With Quote
The Following User Says Thank You to vicshalls For This Useful Post:
EarlyMon (August 4th, 2010)
Old August 4th, 2010, 07:11 AM   #7 (permalink)
Member
 
Daft Punk's Avatar
 
Join Date: Jun 2010
Location: Virginia Beach, VA
Posts: 250
 
Device(s): EVO
Carrier: Not Provided

Thanks: 5
Thanked 44 Times in 25 Posts
Default

subscribed.
Daft Punk is offline  
Reply With Quote
The Following User Says Thank You to Daft Punk For This Useful Post:
sagedil (August 4th, 2010)
Old August 4th, 2010, 07:14 AM   #8 (permalink)
Junior Member
 
Join Date: Jul 2010
Posts: 82
 
Device(s):
Carrier: Not Provided

Thanks: 5
Thanked 11 Times in 9 Posts
Default

Very good job!
basso4735 is offline  
Reply With Quote
The Following 2 Users Say Thank You to basso4735 For This Useful Post:
brucearonson (November 18th, 2010), EarlyMon (August 4th, 2010)
Old August 4th, 2010, 07:18 AM   #9 (permalink)
The PearlyMon
Thread Author (OP)
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 46,265
 
Device(s): M8, LTEvo, 3vo, and Shift - Evo retired
Carrier: Sprint

Thanks: 42,670
Thanked 57,091 Times in 22,930 Posts
Default

Quote:
Originally Posted by vicshalls View Post
Will that paid back up save shape writer?
I don't see why not.

If in doubt, backup first with ASTRO - it lets you view your backup set VERY easily, so you'll know if you've gotten it one way or the other.
EarlyMon is online now  
Reply With Quote
Old August 4th, 2010, 07:29 AM   #10 (permalink)
Senior Member
 
Join Date: Mar 2010
Posts: 588
 
Device(s): Samsung Galaxy S2 (Sprint), Verizon Galaxy Nexus
Carrier: Not Provided

Thanks: 269
Thanked 64 Times in 48 Posts
Default

I will try this just to see if I see any difference in my .3 unofficial froyo.

Thanks!

Question, what happens with Astro manager? That's an app, and you will lose it if you do factory reset. Do you need to save this particular app on the SD card?

Or when you download from the market again, it will have your backup apps?


EDIT: By the way, this is just a minor info, but this info is different:

Once you have your backup, goto Menu-> Settings-> Storage & sd card -> Factory reset.

It says: SD & Phone Storage.
VGPOP is offline  
Last edited by VGPOP; August 4th, 2010 at 07:34 AM.
Reply With Quote
The Following 2 Users Say Thank You to VGPOP For This Useful Post:
EarlyMon (August 4th, 2010), sagedil (August 4th, 2010)
sponsored links
Old August 4th, 2010, 07:33 AM   #11 (permalink)
Junior Member
 
Sim-X's Avatar
 
Join Date: Jun 2010
Location: Minneapolis, MN
Posts: 83
 
Device(s): htcM8
Carrier: Not Provided

Thanks: 15
Thanked 25 Times in 12 Posts
Send a message via AIM to Sim-X Send a message via Yahoo to Sim-X
Default

Dude thanks, great write up! I was actually thinking about doing a factory reset a while ago but wanted to wait till froyo. I think I'm gonna do this today, your write up makes it a no-brainer now.

.6 offical
Sim-X is offline  
Reply With Quote
The Following 2 Users Say Thank You to Sim-X For This Useful Post:
EarlyMon (August 4th, 2010), sagedil (August 4th, 2010)
Old August 4th, 2010, 07:43 AM   #12 (permalink)
The PearlyMon
Thread Author (OP)
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 46,265
 
Device(s): M8, LTEvo, 3vo, and Shift - Evo retired
Carrier: Sprint

Thanks: 42,670
Thanked 57,091 Times in 22,930 Posts
Default

Quote:
Originally Posted by VGPOP View Post
I will try this just to see if I see any difference in my .3 unofficial froyo.

Thanks!

Question, what happens with Astro manager? That's an app, and you will lose it if you do factory reset. Do you need to save this particular app on the SD card?

Or when you download from the market again, it will have your backup apps?


EDIT: By the way, this is just a minor info, but this info is different:

Once you have your backup, goto Menu-> Settings-> Storage & sd card -> Factory reset.

It says: SD & Phone Storage.
Nothing that helps keep people clear is minor - many thanks for the catch!

I also added in that you do have to go back and download your backup tool from the market.

What's going to happen with any of these tools - ASTRO included - is that they put their stuff into a folder they manage on the SD card as a repository. Once the program is back, they find their own repository.

ASTRO is just very cool.
EarlyMon is online now  
Last edited by EarlyMon; August 4th, 2010 at 07:49 AM.
Reply With Quote
The Following User Says Thank You to EarlyMon For This Useful Post:
VGPOP (August 4th, 2010)
Old August 4th, 2010, 07:48 AM   #13 (permalink)
Member
 
Join Date: Jul 2010
Location: Planet Earth
Posts: 115
 
Device(s): EVO, EVO 4G LTE, Nexus 5, HTC M7, HTC M8
Carrier: Not Provided

Thanks: 14
Thanked 33 Times in 22 Posts
Default

Quote:
Originally Posted by EarlyMon View Post
OK. That's about the worst news imaginable, isn't it?

It's also the first such report, ever, with a lot of people validating this so let's see if it can be cleared up.

Kindly do two things, one at a time, see if the issues clear up:

1. Normal power-cycle reboot.

2. Backup everything on your SD card, if you have anything of interest there, to you PC. From your PC, reformat your SD card as FAT32.

Please report back, and if you care to, kindly mention which 3rd party apps have been added to your phone.

I've no doubt there would be universal agreement that any phone that cannot survive a factory reset is a unique case.
Thanks! I will most certainly give this a try later tonight...just off work and nap time now. I'll report results.
rangergrrl is offline  
Reply With Quote
The Following User Says Thank You to rangergrrl For This Useful Post:
EarlyMon (August 4th, 2010)
Old August 4th, 2010, 07:55 AM   #14 (permalink)
Member
 
Join Date: Nov 2009
Posts: 478
 
Device(s): Droid Bionic
Carrier: Not Provided

Thanks: 31
Thanked 41 Times in 31 Posts
Default

Awesome tips.
dequardo is offline  
Reply With Quote
The Following User Says Thank You to dequardo For This Useful Post:
EarlyMon (August 4th, 2010)
Old August 4th, 2010, 12:15 PM   #15 (permalink)
Senior Member
 
Join Date: May 2010
Posts: 905
 
Device(s):
Carrier: Not Provided

Thanks: 178
Thanked 735 Times in 330 Posts
Default

Quote:
Originally Posted by EarlyMon View Post

When finished - download the free Network app from the Market.

Start it, and scroll down until you see "CDMA auto (PRL)" - change it to "GSM auto (PRL)" - exit Network; re-start Network then change back to "CDMA auto (PRL)" - and finally, go to Menu-> Settings-> System updates-> Update PRL

This sounds like majick snake oil but it's not - it's an idiosyncrasy of the phone's hardware and firmware.
I trust you EarlyMon; you've consistently offered well-vetted, thorough information, so I'd like to know your background/basis for this information. I've seen the "phone is set to GSM" thing raised before as a method to improve battery life, but I haven't seen any objective analysis or discussion as to why this would actually work.

I've just noticed that oftentimes the more things get repeated, the more they "become the truth" so I just wanted to make sure there was actually some evidentiary foundation here.
NeoteriX is offline  
Reply With Quote
The Following 2 Users Say Thank You to NeoteriX For This Useful Post:
EarlyMon (August 4th, 2010), sagedil (August 6th, 2010)
Old August 4th, 2010, 12:36 PM   #16 (permalink)
New Member
 
Join Date: Aug 2010
Posts: 6
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 5 Times in 3 Posts
Angry

EarlyMon,

Thanks for the write up. I followed everything you said but my problem is not fixed.

Primary account (personal) works just fine. The secondary gmail account (work) does not sync automatically. Both accounts are gmail.com accounts not apps. Gmail push was working just perfectly till last night on android 2.1. The sync on secondary gmail stopped working after I upgraded it to 2.2 last night. Infact I didnt even notice the problem till I missed my meeting this morning becase the email never arrived on the phone.

Earlier the gmail push was working *without* talk.. with ATK installed and autokilling apps... Now with 2.2 I have no autokiller.. I also tried factory reset and tried it without installing any apps and the problem still existed... I cant believe more people are not plauged with this problem...

Here is a summary from what I have read about this issue so far.

1) This is not isolated to HTC EVO
2) The secondary gmail not syncing seems to be a froyo problem (there are a few threads about this for android 2.1 but they refer to all gmail not syncing. Froyo does not have the option for "gmail storage" to clear data)
3) Factory reset does not help
4) Adding and removing accounts does not help
5) Same problem with any secondary account I add
6) Its not related to a particular gmail account because they dont work the other EVO as the secondary email either.

I currently have a workaround. I have forwarded my secondary gmail to [mysprintnumber]@messaging.sprintpcs.com

that way I receive an SMS when email arrives in my gmail and then I manually sync in the gmail app. Works for now, but I dont want this to be a permanent solution. This is android... the least Google could do is make gmail (and its other services) work on this perfectly.

Someone at Google, HTC or Sprint please take notice..

Device: HTC EVO
Carrier: Sprint
Country: US
OS: Android 2.2 (/w HTC Sense) - Official froyo update from sprint
usrbingzip is offline  
Reply With Quote
The Following 2 Users Say Thank You to usrbingzip For This Useful Post:
EarlyMon (August 4th, 2010), sagedil (August 4th, 2010)
Old August 4th, 2010, 01:04 PM   #17 (permalink)
Senior Member
 
Join Date: May 2010
Posts: 905
 
Device(s):
Carrier: Not Provided

Thanks: 178
Thanked 735 Times in 330 Posts
Default

Quote:
Originally Posted by usrbingzip View Post
EarlyMon,

Thanks for the write up. I followed everything you said but my problem is not fixed.

Primary account (personal) works just fine. The secondary gmail account (work) does not sync automatically. Both accounts are gmail.com accounts not apps. Gmail push was working just perfectly till last night on android 2.1. The sync on secondary gmail stopped working after I upgraded it to 2.2 last night. Infact I didnt even notice the problem till I missed my meeting this morning becase the email never arrived on the phone.
It seems this fix is for "fixable" issues; or in other words, apps and things that are correctly designed to work but the update glitched them out. This may be an actual bug...

What changes do YOU see with Froyo 2.2?
NeoteriX is offline  
Reply With Quote
The Following User Says Thank You to NeoteriX For This Useful Post:
EarlyMon (August 4th, 2010)
Old August 4th, 2010, 01:22 PM   #18 (permalink)
The PearlyMon
Thread Author (OP)
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 46,265
 
Device(s): M8, LTEvo, 3vo, and Shift - Evo retired
Carrier: Sprint

Thanks: 42,670
Thanked 57,091 Times in 22,930 Posts
Default

Quote:
Originally Posted by NeoteriX View Post
It seems this fix is for "fixable" issues; or in other words, apps and things that are correctly designed to work but the update glitched them out. This may be an actual bug...

What changes do YOU see with Froyo 2.2?
Added this as warning in OP linking to usrbingzip's post here and also added freeza-styling for readability.
EarlyMon is online now  
Last edited by EarlyMon; August 4th, 2010 at 01:25 PM.
Reply With Quote
The Following User Says Thank You to EarlyMon For This Useful Post:
sagedil (August 6th, 2010)
Old August 4th, 2010, 02:01 PM   #19 (permalink)
Member
 
Join Date: Jun 2010
Posts: 106
 
Device(s): Evo 4G
Carrier: Not Provided

Thanks: 26
Thanked 30 Times in 14 Posts
Default

I was having problems with my uptime being the sames as my awake time (or really close)

I just followed all of your directions and after a while of messing around, got my phone back to the way it was before the reset (minus a bunch of apps I never used, I just installed the core apps that I use the most).

I also did not reinstall System Panel OR Startup Auditor.

I am going to restart my phone and let you guys know how the uptime/awake time is.

Current Up Time: 00:06:47
Current Awake Time: 00:06:47

Edit: both times are still the same at 14 minutes, maybe because the phone is charging? I need charged for work tonight so I'll report back when I get home around 11pm. I'm going to be extremely disappointed if I did all of this only to have it not fix the issue.

Thanks!
hawt is offline  
Last edited by hawt; August 4th, 2010 at 02:19 PM.
Reply With Quote
The Following 3 Users Say Thank You to hawt For This Useful Post:
EarlyMon (August 4th, 2010), mted558 (August 6th, 2010), sagedil (August 4th, 2010)
Old August 4th, 2010, 02:48 PM   #20 (permalink)
Junior Member
 
Join Date: Jul 2010
Posts: 96
 
Device(s): EVO, Finally
Carrier: Not Provided

Thanks: 25
Thanked 10 Times in 9 Posts
Default

Followed earlymon's directions, (battery consumption 11% per hour, mostly idle) and in the process of restoring my data from MyBackup (slow).
But first, I restored my apps, but before I could do so, I had to go menu > manage applications > allow applications from unknown sources. Not sure if this is because I had one non-market app, or if it was because all apps were coming back from the sd card where I stored my back up. Probably the former.

Anyway, I saw no mention of doing that above, so I thought I'd put in my $0.02.

Also, FWIT, the backup just finished restoring, and when I switched launcher back to launcher pro, it didn't restore the way I had it. Looks like I have some tinkering to do this afternoon. No big deal, but maybe worth a mention.
HoldenCaufield is offline  
Reply With Quote
The Following 2 Users Say Thank You to HoldenCaufield For This Useful Post:
EarlyMon (August 4th, 2010), sagedil (August 4th, 2010)
sponsored links
Old August 4th, 2010, 02:51 PM   #21 (permalink)
New Member
 
Join Date: Aug 2010
Posts: 6
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 5 Times in 3 Posts
Default Secondary gmail might be working... finally!!!

I think it works now... This is the first time I have gotten auto sync to work on my secondary account in 2 days since Here are the steps I followed... hope it works for everyone...

1. Removed all secondary accounts, leaving only the primary.
2. Went into Applications->Gmail and removed data, then did Force Stop.
3. Restarted Gmail app.
4. Went into Applications->Contacts Storage and removed data.
5. Rebooted phone (power down, power up).
6. Added secondary accounts again in "accounts and sync"
7. you get two options... Sync Contacts and Sync Calendar... Gmail doesnt show up here... yet!
8. Go to Gmail app... it shows two accounts... the secondary account "not synced".
9. Tap on the secondary account -> Menu -> Refresh
10. Go to Menu -> Settings ->Accounts and sync -> secondary account Gmail is not selected for auto sync... Select it.
11. Sync all

So far it is working. I'll update the status soon.


EDIT: The emails are pushed to my phone instantly on my secondary gmail account. But any changes (read, delete etc) i make on my phone are not synced back to gmail immediately. The changes are synced when you receive a new email (or when you sync it manually). Meanwhile changes I make to my primary gmail are reflected on the server instantly.


EDIT2: Gmail push for secondary email is still working for me. But it looks like this procedure is not working for some people.


Quote:
Originally Posted by usrbingzip View Post
EarlyMon,

Thanks for the write up. I followed everything you said but my problem is not fixed.

Primary account (personal) works just fine. The secondary gmail account (work) does not sync automatically. Both accounts are gmail.com accounts not apps. Gmail push was working just perfectly till last night on android 2.1. The sync on secondary gmail stopped working after I upgraded it to 2.2 last night. Infact I didnt even notice the problem till I missed my meeting this morning becase the email never arrived on the phone.

Earlier the gmail push was working *without* talk.. with ATK installed and autokilling apps... Now with 2.2 I have no autokiller.. I also tried factory reset and tried it without installing any apps and the problem still existed... I cant believe more people are not plauged with this problem...

Here is a summary from what I have read about this issue so far.

1) This is not isolated to HTC EVO
2) The secondary gmail not syncing seems to be a froyo problem (there are a few threads about this for android 2.1 but they refer to all gmail not syncing. Froyo does not have the option for "gmail storage" to clear data)
3) Factory reset does not help
4) Adding and removing accounts does not help
5) Same problem with any secondary account I add
6) Its not related to a particular gmail account because they dont work the other EVO as the secondary email either.

I currently have a workaround. I have forwarded my secondary gmail to [mysprintnumber]@messaging.sprintpcs.com

that way I receive an SMS when email arrives in my gmail and then I manually sync in the gmail app. Works for now, but I dont want this to be a permanent solution. This is android... the least Google could do is make gmail (and its other services) work on this perfectly.

Someone at Google, HTC or Sprint please take notice..

Device: HTC EVO
Carrier: Sprint
Country: US
OS: Android 2.2 (/w HTC Sense) - Official froyo update from sprint
usrbingzip is offline  
Last edited by usrbingzip; August 4th, 2010 at 04:20 PM.
Reply With Quote
The Following 2 Users Say Thank You to usrbingzip For This Useful Post:
EarlyMon (August 4th, 2010), sagedil (August 6th, 2010)
Old August 4th, 2010, 03:06 PM   #22 (permalink)
Member
 
Kelita's Avatar
 
Join Date: Jun 2010
Location: So. Cal.
Posts: 328
 
Device(s): Samsung Galaxy S2 4G, Droid Incredible 2
Carrier: Virgin Mobile

Thanks: 106
Thanked 54 Times in 38 Posts
Default

Quote:
Originally Posted by HoldenCaufield View Post
Followed earlymon's directions, (battery consumption 11% per hour, mostly idle) and in the process of restoring my data from MyBackup (slow).
But first, I restored my apps, but before I could do so, I had to go menu > manage applications > allow applications from unknown sources. Not sure if this is because I had one non-market app, or if it was because all apps were coming back from the sd card where I stored my back up. Probably the former.

Anyway, I saw no mention of doing that above, so I thought I'd put in my $0.02.

Also, FWIT, the backup just finished restoring, and when I switched launcher back to launcher pro, it didn't restore the way I had it. Looks like I have some tinkering to do this afternoon. No big deal, but maybe worth a mention.
I am having problems with restoring my apps (MyBackup Pro). Last time I tried it, it said my PIN was wrong (the one they assigned me) so I am having to reinstall everything from AppBrain. My home screen also was not restored. Good thing the market gives us 24 hours for a refund. I do not think I will be keeping My Backup. Also, they have a limited amount of space if you want to back up online so it would not back up my apps. Not worth it IMO. I will also be tinkering all afternoon.

Oh, and I use EStrongs File Explorer which backed up my apps, but I couldn't figure out how to get them reinstalled from that program.
Kelita is offline  
Reply With Quote
The Following User Says Thank You to Kelita For This Useful Post:
EarlyMon (August 4th, 2010)
Old August 4th, 2010, 03:11 PM   #23 (permalink)
New Member
 
Join Date: Jun 2010
Posts: 5
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 2 Times in 1 Post
Default

Quote:
Originally Posted by hawt View Post
I was having problems with my uptime being the sames as my awake time (or really close)

I just followed all of your directions and after a while of messing around, got my phone back to the way it was before the reset (minus a bunch of apps I never used, I just installed the core apps that I use the most).

I also did not reinstall System Panel OR Startup Auditor.
This was precisely my situation too. Followed the OP directions and the phone is definitely smoother. I was experiencing the laggy keyboard and stuttered scrolling in the browser (despite having cleared the cache and set plug-ins to on-demand after updating to 2.2).

I am unplugged and my up time and awake time are diverging as they did before the update which will hopefully mean better battery performance.
greykmb is offline  
Last edited by greykmb; August 4th, 2010 at 03:14 PM.
Reply With Quote
The Following 2 Users Say Thank You to greykmb For This Useful Post:
EarlyMon (August 4th, 2010), sagedil (August 6th, 2010)
Old August 4th, 2010, 03:52 PM   #24 (permalink)
Junior Member
 
Join Date: Jul 2010
Posts: 96
 
Device(s): EVO, Finally
Carrier: Not Provided

Thanks: 25
Thanked 10 Times in 9 Posts
Default

Quote:
am having problems with restoring my apps (MyBackup Pro). Last time I tried it, it said my PIN was wrong (the one they assigned me) so I am having to reinstall everything from AppBrain. My home screen also was not restored. Good thing the market gives us 24 hours for a refund. I do not think I will be keeping My Backup. Also, they have a limited amount of space if you want to back up online so it would not back up my apps. Not worth it IMO. I will also be tinkering all afternoon.
Try putting the backup on you sd card. That's what I did, and MyBackup did not require a pin. I'm sure Appbrain will work too, though.
HoldenCaufield is offline  
Reply With Quote
The Following User Says Thank You to HoldenCaufield For This Useful Post:
EarlyMon (August 4th, 2010)
Old August 4th, 2010, 04:04 PM   #25 (permalink)
The PearlyMon
Thread Author (OP)
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 46,265
 
Device(s): M8, LTEvo, 3vo, and Shift - Evo retired
Carrier: Sprint

Thanks: 42,670
Thanked 57,091 Times in 22,930 Posts
Default

Quote:
Originally Posted by NeoteriX View Post
I trust you EarlyMon; you've consistently offered well-vetted, thorough information, so I'd like to know your background/basis for this information. I've seen the "phone is set to GSM" thing raised before as a method to improve battery life, but I haven't seen any objective analysis or discussion as to why this would actually work.

I've just noticed that oftentimes the more things get repeated, the more they "become the truth" so I just wanted to make sure there was actually some evidentiary foundation here.
It's a question dear to me at this time because I used to not believe in this.

Here's what we know:
  • The Snapdragon 8x50 1 GHz processor comes in two models:
    • The Snapdragon 8250 processor in the Nexus One is 100% same as the 8650 but is made to only control a CDMA radio.
    • The Snapdragon 8650 processor in the EVO is physically designed to control various radios, including a phone with GSM and CDMA radios.

Here's what else we know:
  • The 8650 must be commanded to some known control state to function optimally.

Here's what only Qualcomm and HTC would know for a fact:
  • Can control firmware possibly exist that does NOT properly initialize that portion of the processor, to command only the specific desired radio(s)?
  • What state is the processor in if it is not properly initialized?

We observed that the Network tool (giving the same options as the now-defunct dialing code) will allow for all of the radio combinations supported by the 8650 including the Unknown state.

We never observe the Unknown state.

We always observe the radio coming up reported in the CDMA auto (PRL) state.

If the (previous dialed or now) Network tool were reading an actual CPU register, then it could never be wrong - and all of this is snake oil.

On the other hand - if the tool (either one) is attempting to read that register, and getting an unexpected value, then like most all well-behaved software it would tend to display its default value or a nice value - such as the never-appearing Unknown in the list.

Since last Friday, the debate over this point raised its head again.

Eventually someone (like me) in the No Way camp - after running his phone for some time after a factory reset and still not getting his 2.1 results - tried it and reported restoration of and possible improvement over his 2.1 battery results.

Several of us followed suit. In my own case, the difference became dramatic.

I have been through other complete upgrades - with full reset / wipe from the root level - without dramatic improvement applying this step.

We've since learned that the method a great many of use for wiping our Dalvik cache and the data area at the root level was possibly not completely wiping things after all. This has no doubt led to confusion in this debate, because I now contend that this is the final step - a boundary if you will - between the factory reset and proceeding on to any phone operations.

Without more data, I'm personally classifying this as a soft error, per Occam's Razor - the simplest explanation is probably the best one:

Per controlled observables shared this weekend by many, it is very true that this step makes a difference, showing that the register or data at issue was in some unintended state.

However, given that anything can happen in an unintended state in control hardware, there remains the possibility that for some this may not be a necessary step.

The only certain and proven way is to follow this procedure and be sure.

Because in addition to Occam's Razor, there's another rule: one test is worth a thousand expert opinions.

If my credentials matter, and for this subject I think they do, I work in the semiconductor industry and have seen (and have personally caused) some of the strangest bugs you can imagine. Based on that, what I know of this chip, what I know of software implementations of control theory, my own observables (coming as a skeptic), and the observables of others I am personally of the strongest opinion that this step is required and beneficial.

Based on the same, I can guarantee that at the very worst, this step does no harm.

If you got bored reading all of this and skipped to the end, here's your takeaway:

Lots of people say this works and swear by it, you should try it because it couldn't hurt.
EarlyMon is online now  
Last edited by EarlyMon; August 4th, 2010 at 04:19 PM.
Reply With Quote
The Following 3 Users Say Thank You to EarlyMon For This Useful Post:
JackG058 (August 12th, 2010), NeoteriX (August 5th, 2010), sagedil (August 6th, 2010)
Old August 4th, 2010, 04:07 PM   #26 (permalink)
The PearlyMon
Thread Author (OP)
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 46,265
 
Device(s): M8, LTEvo, 3vo, and Shift - Evo retired
Carrier: Sprint

Thanks: 42,670
Thanked 57,091 Times in 22,930 Posts
Default

Quote:
Originally Posted by hawt View Post
I was having problems with my uptime being the sames as my awake time (or really close)

I just followed all of your directions and after a while of messing around, got my phone back to the way it was before the reset (minus a bunch of apps I never used, I just installed the core apps that I use the most).

I also did not reinstall System Panel OR Startup Auditor.

I am going to restart my phone and let you guys know how the uptime/awake time is.

Current Up Time: 00:06:47
Current Awake Time: 00:06:47

Edit: both times are still the same at 14 minutes, maybe because the phone is charging? I need charged for work tonight so I'll report back when I get home around 11pm. I'm going to be extremely disappointed if I did all of this only to have it not fix the issue.

Thanks!
We've had only a very few other reports of this not working - just one - and we're trying to track that those down.

PS - Remember - the option to keep the screen on while charging WILL affect uptime.
EarlyMon is online now  
Last edited by EarlyMon; August 4th, 2010 at 04:15 PM.
Reply With Quote
Old August 4th, 2010, 05:52 PM   #27 (permalink)
The PearlyMon
Thread Author (OP)
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 46,265
 
Device(s): M8, LTEvo, 3vo, and Shift - Evo retired
Carrier: Sprint

Thanks: 42,670
Thanked 57,091 Times in 22,930 Posts
Default

Added manual forced accounts sync step - this bit Totenglocke hard, sorry to have missed that step to any similarly stung.
EarlyMon is online now  
Reply With Quote
Old August 4th, 2010, 07:58 PM   #28 (permalink)
New Member
 
Join Date: Aug 2010
Posts: 5
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 3 Times in 2 Posts
Default

I followed this guide and it got my browser working again. Unfortunately, when I restored my contacts, I lost numbers. A lot of numbers. Probably around 90% of the numbers I had stored are gone. I lost a few contacts as well. Anyone else experience that using MyBackUp Pro?
chessmyantidrug is offline  
Reply With Quote
Old August 4th, 2010, 08:06 PM   #29 (permalink)
New Member
 
Join Date: Aug 2010
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

You posted "the free Network app" from the Market. WHICH free Network app? There seem to be MANY of them.
WineWonkette is offline  
Reply With Quote
Old August 4th, 2010, 08:22 PM   #30 (permalink)
The PearlyMon
Thread Author (OP)
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 46,265
 
Device(s): M8, LTEvo, 3vo, and Shift - Evo retired
Carrier: Sprint

Thanks: 42,670
Thanked 57,091 Times in 22,930 Posts
Default

Quote:
Originally Posted by WineWonkette View Post
You posted "the free Network app" from the Market. WHICH free Network app? There seem to be MANY of them.
Network by Philipp Mangelow
EarlyMon is online now  
Last edited by EarlyMon; August 4th, 2010 at 08:25 PM.
Reply With Quote
The Following User Says Thank You to EarlyMon For This Useful Post:
WineWonkette (August 4th, 2010)
sponsored links
Old August 4th, 2010, 08:23 PM   #31 (permalink)
The PearlyMon
Thread Author (OP)
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 46,265
 
Device(s): M8, LTEvo, 3vo, and Shift - Evo retired
Carrier: Sprint

Thanks: 42,670
Thanked 57,091 Times in 22,930 Posts
Default

Quote:
Originally Posted by chessmyantidrug View Post
I followed this guide and it got my browser working again. Unfortunately, when I restored my contacts, I lost numbers. A lot of numbers. Probably around 90% of the numbers I had stored are gone. I lost a few contacts as well. Anyone else experience that using MyBackUp Pro?
If you followed the Sync all step in the beginning, just repeat that step now.
EarlyMon is online now  
Reply With Quote
Old August 4th, 2010, 08:34 PM   #32 (permalink)
Member
 
exclamation_mark's Avatar
 
Join Date: Jul 2010
Posts: 406
 
Device(s): HTC EVO 3D Asus Transformer
Carrier: Not Provided

Thanks: 92
Thanked 120 Times in 69 Posts
Default

I apologize for asking this after having already posted a thread, but i want to get this going and have yet to get a response in the thread. I can delete the thread.

I have a 16Gig card that i used in my moment before my EVO, I didn't format it before i started using it in my EVO and i want to clean it up while doing the Hard reset (hopefully to solve a bat issue and a few bugs from Froyo) I'm wondering if i format the disk is there anything on there (aside from music and pics obviously) that i should keep on there? Functionality wise?

Im wanting to clear it and place a folder for music, pictures, ringtones, notification sounds and aps to get it cleaned up a bit.
exclamation_mark is offline  
Reply With Quote
Old August 4th, 2010, 08:36 PM   #33 (permalink)
New Member
 
Join Date: Aug 2010
Posts: 5
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 3 Times in 2 Posts
Default

My phone says Sync is currently experiencing problems. I actually skipped that step, now that I think about it. I followed the other steps, though. I expected MyBackUp Pro to backup and restore my contacts completely.
chessmyantidrug is offline  
Reply With Quote
The Following User Says Thank You to chessmyantidrug For This Useful Post:
EarlyMon (August 5th, 2010)
Old August 4th, 2010, 09:01 PM   #34 (permalink)
The PearlyMon
Thread Author (OP)
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 46,265
 
Device(s): M8, LTEvo, 3vo, and Shift - Evo retired
Carrier: Sprint

Thanks: 42,670
Thanked 57,091 Times in 22,930 Posts
Default

Quote:
Originally Posted by exclamation_mark View Post
I apologize for asking this after having already posted a thread, but i want to get this going and have yet to get a response in the thread. I can delete the thread.

I have a 16Gig card that i used in my moment before my EVO, I didn't format it before i started using it in my EVO and i want to clean it up while doing the Hard reset (hopefully to solve a bat issue and a few bugs from Froyo) I'm wondering if i format the disk is there anything on there (aside from music and pics obviously) that i should keep on there? Functionality wise?

Im wanting to clear it and place a folder for music, pictures, ringtones, notification sounds and aps to get it cleaned up a bit.
In general, you can simply format the card as FAT32. As it's a 16 GB card, that might be difficult, you'll have to try it and then ask others for help if it fails. I've not upgraded my card yet, but I've seen threads on formatting one of those - I don't know if it's easy or hard.
EarlyMon is online now  
Reply With Quote
The Following User Says Thank You to EarlyMon For This Useful Post:
exclamation_mark (August 4th, 2010)
Old August 4th, 2010, 09:02 PM   #35 (permalink)
The PearlyMon
Thread Author (OP)
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 46,265
 
Device(s): M8, LTEvo, 3vo, and Shift - Evo retired
Carrier: Sprint

Thanks: 42,670
Thanked 57,091 Times in 22,930 Posts
Default

Quote:
Originally Posted by chessmyantidrug View Post
My phone says Sync is currently experiencing problems. I actually skipped that step, now that I think about it. I followed the other steps, though. I expected MyBackUp Pro to backup and restore my contacts completely.
I would have thought so too.

You might drop the app developer a line to see if there's something we're not getting....

That's the best I can do.
EarlyMon is online now  
Reply With Quote
Old August 4th, 2010, 11:10 PM   #36 (permalink)
Member
 
Join Date: Jul 2010
Location: Alabama
Posts: 182
 
Device(s): EVO 4G - "Bouncy" Rooted CM7
Carrier: Not Provided

Thanks: 52
Thanked 27 Times in 21 Posts
Default

Id just like to add, if you leave WiFi on, you may want to go under
Menu > Wireless & Networks > WiFi Settings
and uncheck Network Notification. Appearently if you have WiFi on, wether youre just using it at home or not, it keeps looking for other WiFi networks. Hope this helps!
Traceamount is offline  
Last edited by Traceamount; August 4th, 2010 at 11:10 PM. Reason: * Typo
Reply With Quote
The Following User Says Thank You to Traceamount For This Useful Post:
EarlyMon (August 5th, 2010)
Old August 4th, 2010, 11:32 PM   #37 (permalink)
New Member
 
Join Date: Aug 2010
Posts: 5
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 3 Times in 2 Posts
Default

A new issue has cropped up. I can't read the SD from my computer.
chessmyantidrug is offline  
Reply With Quote
Old August 4th, 2010, 11:53 PM   #38 (permalink)
Member
 
Join Date: Jul 2010
Location: Planet Earth
Posts: 115
 
Device(s): EVO, EVO 4G LTE, Nexus 5, HTC M7, HTC M8
Carrier: Not Provided

Thanks: 14
Thanked 33 Times in 22 Posts
Default

Quote:
Originally Posted by EarlyMon
OK. That's about the worst news imaginable, isn't it?

It's also the first such report, ever, with a lot of people validating this so let's see if it can be cleared up.

Kindly do two things, one at a time, see if the issues clear up:

1. Normal power-cycle reboot.

2. Backup everything on your SD card, if you have anything of interest there, to you PC. From your PC, reformat your SD card as FAT32.

Please report back, and if you care to, kindly mention which 3rd party apps have been added to your phone.

I've no doubt there would be universal agreement that any phone that cannot survive a factory reset is a unique case.


Thanks! I will most certainly give this a try later tonight...just off work and nap time now. I'll report results.


Alright I tried the above steps upon waking up and it did not resolve the issue. Powercycled first and then backed up SD card to pc...reformatted per specs and put back in phone. There is currently no information on the phone beyond stock as just about every app force closes. The screens look normal, however when you click on People for example it says android.whatever the name is...force close. Just for kicks I tried a 2nd Sd card...no info on it either beyond stock and still have the problem. So...its time for round #2 of Factory Data Reset!

Apps on my phone at time of OTA Froyo:
Aldiko
AndroZip
Barcode Scanner
Compass
Dolphin HD
Kindle
Meebo
MyBackup Pro
Pandora
WellsFargo
Network

Apps on my phone now: nothing but stock NIB stuff.
rangergrrl is offline  
Reply With Quote
Old August 5th, 2010, 12:24 AM   #39 (permalink)
Member
 
Join Date: Jul 2010
Location: Planet Earth
Posts: 115
 
Device(s): EVO, EVO 4G LTE, Nexus 5, HTC M7, HTC M8
Carrier: Not Provided

Thanks: 14
Thanked 33 Times in 22 Posts
Sad

Quote:
Originally Posted by rangergrrl View Post
Thanks! I will most certainly give this a try later tonight...just off work and nap time now. I'll report results.
Quote:
Originally Posted by rangergrrl View Post
Quote:
Originally Posted by EarlyMon
OK. That's about the worst news imaginable, isn't it?

It's also the first such report, ever, with a lot of people validating this so let's see if it can be cleared up.

Kindly do two things, one at a time, see if the issues clear up:

1. Normal power-cycle reboot.

2. Backup everything on your SD card, if you have anything of interest there, to you PC. From your PC, reformat your SD card as FAT32.

Please report back, and if you care to, kindly mention which 3rd party apps have been added to your phone.

I've no doubt there would be universal agreement that any phone that cannot survive a factory reset is a unique case.

Thanks! I will most certainly give this a try later tonight...just off work and nap time now. I'll report results.


Alright I tried the above steps upon waking up and it did not resolve the issue. Powercycled first and then backed up SD card to pc...reformatted per specs and put back in phone. There is currently no information on the phone beyond stock as just about every app force closes. The screens look normal, however when you click on People for example it says android.whatever the name is...force close. Just for kicks I tried a 2nd Sd card...no info on it either beyond stock and still have the problem. So...its time for round #2 of Factory Data Reset!

Apps on my phone at time of OTA Froyo:
Aldiko
AndroZip
Barcode Scanner
Compass
Dolphin HD
Kindle
Meebo
MyBackup Pro
Pandora
WellsFargo
Network

Apps on my phone now: nothing but stock NIB stuff.
An unexpected complication has sprung up....I just completed the factory data reset and now cannot download from the Market. Inet works fine but when attempting to download an app...it just sits there saying starting download and then...nothing. On hold with Sprint and have been hung up on 2x lol
rangergrrl is offline  
Reply With Quote
Old August 5th, 2010, 01:22 AM   #40 (permalink)
The PearlyMon
Thread Author (OP)
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 46,265
 
Device(s): M8, LTEvo, 3vo, and Shift - Evo retired
Carrier: Sprint

Thanks: 42,670
Thanked 57,091 Times in 22,930 Posts
Default

Quote:
Originally Posted by rangergrrl View Post
An unexpected complication has sprung up....I just completed the factory data reset and now cannot download from the Market. Inet works fine but when attempting to download an app...it just sits there saying starting download and then...nothing. On hold with Sprint and have been hung up on 2x lol
I've had several private messages that all sorts of Google stuff isn't reliably logging in, or recognizing logins or just hanging - including the sync failure above.

I had a few google snafus tonight as well.

Cycle power on your phone, just because I think damewolf13 said that helped her or if I got it wrong - maybe it's majick - and then try to get into the Market again.

Murphy's Law says the Market's only down when your blood pressure is up.

Keep the faith, give it a try.
EarlyMon is online now  
Reply With Quote
The Following User Says Thank You to EarlyMon For This Useful Post:
sagedil (August 6th, 2010)
sponsored links
Old August 5th, 2010, 03:01 AM   #41 (permalink)
Member
 
Join Date: Jul 2010
Location: Alabama
Posts: 182
 
Device(s): EVO 4G - "Bouncy" Rooted CM7
Carrier: Not Provided

Thanks: 52
Thanked 27 Times in 21 Posts
Default

Quote:
Originally Posted by rangergrrl View Post
An unexpected complication has sprung up....I just completed the factory data reset and now cannot download from the Market. Inet works fine but when attempting to download an app...it just sits there saying starting download and then...nothing. On hold with Sprint and have been hung up on 2x lol
Just got done hard resetting my phone, had a similar problem. When I would open the market, it would just sit there slightly dimmed. I wasn't able to push any buttons, search, nothing. But I could hit the home button. So I rebooted the phone, turned on WiFi and went back to the market, it was still dimmed. I left it sit and made a sammich, came back and it had downloaded Google Maps and something else on its own. I could only tell cause they were in the status bar as downloaded. After that it worked fine! Was my own experience, yours may vary, hope it helps.

*I was doing the hard reset because I couldnt get flash to work for my life. (.3 version not rooted) This did the trick! Thanks again EarlyMon
Traceamount is offline  
Reply With Quote
The Following 2 Users Say Thank You to Traceamount For This Useful Post:
EarlyMon (August 5th, 2010), sagedil (August 6th, 2010)
Old August 5th, 2010, 06:12 AM   #42 (permalink)
Member
 
Join Date: Jul 2010
Location: Planet Earth
Posts: 115
 
Device(s): EVO, EVO 4G LTE, Nexus 5, HTC M7, HTC M8
Carrier: Not Provided

Thanks: 14
Thanked 33 Times in 22 Posts
Default

Snogs EarlyMon to the floor! It worked! FINALLY! I was on the 4th Factory Data Reset when I finally got someone at Sprint...Oddly enough the FDR just wasn't working..native stuff was still doing a force close. The tech suggested a ##786# reset. Apparently that's a FDR and a reprovisioning of the phone in one. That did the trick! I followed your steps exactly and am happy to report that most bugs seem to have been fixed and phone is running FAST. Only issue atm is Meebo force closing after awhile.
rangergrrl is offline  
Reply With Quote
The Following 2 Users Say Thank You to rangergrrl For This Useful Post:
EarlyMon (August 5th, 2010), sagedil (August 6th, 2010)
Old August 5th, 2010, 07:37 AM   #43 (permalink)
The PearlyMon
Thread Author (OP)
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 46,265
 
Device(s): M8, LTEvo, 3vo, and Shift - Evo retired
Carrier: Sprint

Thanks: 42,670
Thanked 57,091 Times in 22,930 Posts
Default

Quote:
Originally Posted by rangergrrl View Post
Snogs EarlyMon to the floor! It worked! FINALLY! I was on the 4th Factory Data Reset when I finally got someone at Sprint...Oddly enough the FDR just wasn't working..native stuff was still doing a force close. The tech suggested a ##786# reset. Apparently that's a FDR and a reprovisioning of the phone in one. That did the trick! I followed your steps exactly and am happy to report that most bugs seem to have been fixed and phone is running FAST. Only issue atm is Meebo force closing after awhile.
Always available for a nice snogging.

OK - kindly do a forum search on Meebo - I always use the Search in the blue bar up top, just kinda below your name - for meebo or meebo force closing. I'm pretty sure I saw something on that in one of the forums around here within the last month. If you don't find anything, or if I made that up (nah - but, ya know, memory) then you can always try:

Index page | forum.meebo.com

Cheers!

PS to others - If you google for "##786# reprovisioning" - you may become quickly convinced that that step is one you want to take only with tech support, not as a "wing it" sort of thing. YMMV
EarlyMon is online now  
Last edited by EarlyMon; August 5th, 2010 at 02:44 PM.
Reply With Quote
Old August 5th, 2010, 07:46 AM   #44 (permalink)
The PearlyMon
Thread Author (OP)
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 46,265
 
Device(s): M8, LTEvo, 3vo, and Shift - Evo retired
Carrier: Sprint

Thanks: 42,670
Thanked 57,091 Times in 22,930 Posts
Default

Quote:
Originally Posted by chessmyantidrug View Post
A new issue has cropped up. I can't read the SD from my computer.
Sorry, missed this one earlier - what's your status on this?
EarlyMon is online now  
Reply With Quote
Old August 5th, 2010, 09:15 AM   #45 (permalink)
Senior Member
 
Join Date: Mar 2010
Posts: 588
 
Device(s): Samsung Galaxy S2 (Sprint), Verizon Galaxy Nexus
Carrier: Not Provided

Thanks: 269
Thanked 64 Times in 48 Posts
Default

For the record, after following up with the steps from this thread, one of the two problems I've had with my EVO was fixed.

- Automatic update for the apps in the market. I finally have one app to update, and when I click on "allow automatic updating", it started downloading update instantaneously. (like it supposed to do)


There is one problem that it is not yet fixed. Like previously stated in so many threads, I cannot view pictures in my HDTV in the slideshow feature.

I still don't know if this was fixed with the .6 version. But I have .3 version, and this doesn't work.

I was wondering if someone was able check if this works in their phones.
VGPOP is offline  
Reply With Quote
The Following User Says Thank You to VGPOP For This Useful Post:
EarlyMon (August 5th, 2010)
Old August 5th, 2010, 01:22 PM   #46 (permalink)
Member
 
Join Date: Jun 2010
Posts: 106
 
Device(s): Evo 4G
Carrier: Not Provided

Thanks: 26
Thanked 30 Times in 14 Posts
Default

My screen is off while charging. However I am still having the uptime and awake time issue.

Uptime: 4:08:00
Awake Time: 4:07:21

There must be some stock app running in the background even when the screen is off?

Edit: After some searching I read that the problem could be the new update to the Facebook App. I am going to uninstall it and see what happens. The new version runs as a service instead of in the background so something might stop the phone from going to sleep.
hawt is offline  
Last edited by hawt; August 5th, 2010 at 01:30 PM.
Reply With Quote
The Following User Says Thank You to hawt For This Useful Post:
EarlyMon (August 5th, 2010)
Old August 5th, 2010, 01:51 PM   #47 (permalink)
The PearlyMon
Thread Author (OP)
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 46,265
 
Device(s): M8, LTEvo, 3vo, and Shift - Evo retired
Carrier: Sprint

Thanks: 42,670
Thanked 57,091 Times in 22,930 Posts
Default

My HDMI cable still resides in another state, despite promises to have mailed it back to me by now. (Yeah, it's the _principle_ of the thing. ) So I can't personally verify.

It's like you keep asking this and no one answers. I'd thought I'd seen other posts on this in other threads - that now with HDMI, at least as of .3, YouTube and slideshows (any pix, really) no longer go out via HDMI.
EarlyMon is online now  
Reply With Quote
Old August 5th, 2010, 03:03 PM   #48 (permalink)
New Member
 
Join Date: Aug 2010
Posts: 5
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 3 Times in 2 Posts
Default

I still can't read the SD from my computer. And my contacts are in my Google account, my phone just won't sync for some reason. I deleted all my contacts thinking that would help, but it didn't work. I'm thinking of just doing another factory reset, recovering everything but my contacts, then trying to sync. That might do the trick.
chessmyantidrug is offline  
Reply With Quote
Old August 5th, 2010, 03:15 PM   #49 (permalink)
The PearlyMon
Thread Author (OP)
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 46,265
 
Device(s): M8, LTEvo, 3vo, and Shift - Evo retired
Carrier: Sprint

Thanks: 42,670
Thanked 57,091 Times in 22,930 Posts
Default

Quote:
Originally Posted by chessmyantidrug View Post
I still can't read the SD from my computer. And my contacts are in my Google account, my phone just won't sync for some reason. I deleted all my contacts thinking that would help, but it didn't work. I'm thinking of just doing another factory reset, recovering everything but my contacts, then trying to sync. That might do the trick.
Others have reported that idiosyncrasy and I think there are a few threads on that.

See also:

Does choosing "Charge Only" when you plug into a USB port act like "Disk Drive" also?

I found that one quickly - you'll find others, I'm sure.
EarlyMon is online now  
Reply With Quote
Old August 5th, 2010, 03:16 PM   #50 (permalink)
The PearlyMon
Thread Author (OP)
 
EarlyMon's Avatar
 
Join Date: Jun 2010
Location: New Mexico, USA
Posts: 46,265
 
Device(s): M8, LTEvo, 3vo, and Shift - Evo retired
Carrier: Sprint

Thanks: 42,670
Thanked 57,091 Times in 22,930 Posts
Default

Quote:
Originally Posted by EarlyMon View Post
In general, you can simply format the card as FAT32. As it's a 16 GB card, that might be difficult, you'll have to try it and then ask others for help if it fails. I've not upgraded my card yet, but I've seen threads on formatting one of those - I don't know if it's easy or hard.
And for the record, this seems to be the answer on this one:

http://androidforums.com/support-troubleshooting-evo-4g/137571-changing-sd-card.html

Answer seems to be to format on the phone.
EarlyMon is online now  
Reply With Quote
Reply


Go Back   Android Forums > Android Phones > HTC EVO 4G > EVO 4G - Support and Troubleshooting
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 05:38 PM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.