patch321

my evo is constantly restarting itself. sometimes after being overheated sometimes not. i want to try and trade it out for a new one.

should i take the phone to a sprint location or should i take it to the best buy that i bought it at? if best buy, how is their track record for trading out defective evos? will it be a huge headache?

any feedback would be great. thanks guys!

ScorpDX

Sprint if you have their insurance! I've never had a good experience with BB warranty/insurance work!

__________________
[><] Deo Vindice [><]

patch321

do i need insurance with either of them? would this not be covered in the manufacturers warranty?

Rigmaster

If you don't have insurance, you'll have to pay depending on service needed. Go to a Sprint store though. If you try to get it covered by HTC, you'll have to deal directly with them via phone, online, and mail. Much slower. Still subject to whether they think you damaged versus defect.

patch321

i guess more than 5 months is too much to ask for out of a phone these days.