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Old July 29th, 2010, 12:47 PM   #451 (permalink)
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Originally Posted by bassic View Post
I could always return to the retailer (wirefly), but I already did that once and I'd hate to do it again.
Well it looks like I have no choice but to return it. After one day of use, I have an entire column of pixels that are light blue. Good job on quality control, HTC. Am I just seeing a string of bad luck, or are there some serious quality issues with these phones? My wife's EVO is awesome - no problems whatsoever - no screen separation, no LCD backlight problems, no dead pixels.

I'll be getting my second replacmenet (third EVO) from the retailer. Fortunately their customer service has been nothing but excellent so far. I just hope that the retailer puts the pressure on HTC for sending out junk. It wastes their time and resources to process returns on new items because of build issues.

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Old September 23rd, 2010, 03:51 PM   #452 (permalink)
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If you have light coming through at the edges then you have screen separation. I could press the screen down and make most of the light leakage go away on mine ... the screen should not move.

I returned my Evo yesterday on day 29 and got a brand new one ... build quality of my new one is significantly better than the first one .... screen fits properly, no light leakage, volume buttons are better and the power button is raised a little and much easier to press.

Maybe HTC is finally turning out Evos with good build quality ...
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Old November 7th, 2010, 02:17 PM   #453 (permalink)
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Add me to the list. I have had mine for 2 weeks and the screen is coming apart in the bottom left corner. Taking it back to best buy today.
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Old November 8th, 2010, 08:54 AM   #454 (permalink)
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Just for reference to my above problem. Best buy gave me a brand new evo yesterday with out any hassle b/c I was still within my 30days.
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Old August 13th, 2011, 08:40 AM   #455 (permalink)
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Just wanted to bump this thread. I'm going on EVO #6 and 3 of the six have had the problem of the bottom of the screen being so loose it clicks when you push on the home button etc. The other 2 returns were failure of the charging port and an eve that would restart itself over and over.
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Old August 14th, 2011, 08:28 AM   #456 (permalink)
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Originally Posted by IrishPilot View Post
Just wanted to bump this thread. I'm going on EVO #6 and 3 of the six have had the problem of the bottom of the screen being so loose it clicks when you push on the home button etc. The other 2 returns were failure of the charging port and an eve that would restart itself over and over.
The question is though, do you have the insurance? through sprint or BestBuy?

I returned my Evo in December (first one) for the raised screen and broken charging port (yes it made an audible sound when you pushed on it, but if you pushed hard enough and held for 10-20 seconds it would stay down for at least a half an hour, or the next time it heated up. I was expecting at least the $35 fee, but got it for free.

The "Refurb" model they gave me (had to wait 2-3 days for one to come in, they were already on order), has a significant amount of dust under the screen (not visible when the backlight is on 25% brightness or higher), and light leak around all four sides (top only visible in a DARK room), but the charging port works, and I didn't have to pay anything. I've tried (without opening the phone) to blow the dust out or at least move it to a corner with no luck. I think this evo is a refurb broken screen that wasn't properly repaired. But it works and I can't see the dust when I'm using it (very surprised at that considering how much there is).

I did not get any ins on the phone, have not had it in a protector or holster or and other carrier. I just stick it in my pocket, I have dropped it maybe 3 times, never more than 2.5' and once on ceramic tile flooring, but 2 of those times were on the old one, and the one time with this refurb it landed flat on the battery cover.

If I had the ins I would have demanded another one when they gave me this one. The fact I did not notice the dust until I was halfway home also made that decision for me. Now having had my phone for almost a year (the refurb) I doubt there is much I could do without having the ins.
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Old September 8th, 2011, 09:35 AM   #457 (permalink)
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Just got an Evo 4G from eBay, and noticed the same problem. The bottom left corner of the screen is slightly raised above the phone body and can be pressed in (and makes a slight sound).

Has anyone here, who has this problem, kept their phone despite this issue? Has it ended up gathering dust?

I'm asking because if this is the full extent of the problem, I'm willing to live with it. But long term, will it get worse and will other side effects appear?

Also, what can I do if I don't want to keep the phone? Since I bought it on my own from eBay (and now rooted it), Sprint and HTC won't do anything to help me, will they?
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