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Old June 11th, 2010, 10:40 AM   #101 (permalink)
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Same here. RS offered me a replacement Wednesday

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Old June 11th, 2010, 11:05 AM   #102 (permalink)
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He didnt say they were out of stock, he said "Unfortunately Best Buy is a third party distributor and I must ask you to wait on them to have stock, we can not replace phones from third party distributors or other channels"

Which makes sense, for the most part, but I'm pretty pissed to know that some reps are doing it, and some arent.

I also asked about the 70$ account credit for SP customers and they basically told me i was crazy.
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Old June 11th, 2010, 07:32 PM   #103 (permalink)
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He didnt say they were out of stock, he said "Unfortunately Best Buy is a third party distributor and I must ask you to wait on them to have stock, we can not replace phones from third party distributors or other channels"

Which makes sense, for the most part, but I'm pretty pissed to know that some reps are doing it, and some arent.

I also asked about the 70$ account credit for SP customers and they basically told me i was crazy.
Ya that really kinda blows for you, sorry. It seems sprint employees seem to like to do there own thing.
I got my shipping notification lastnight before I went to bed, be here Monday. Must of been the last one shipped out.
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Old June 11th, 2010, 07:38 PM   #104 (permalink)
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I have slight light bleed below the home button. I already had my phone relpaced once for ear speaker sound quality.

I'm not going to go back to sprint and return it again, as I had a hard enough time (anger, bad words, calling bullsh1t etc...) the first time.

I have the insurance plan, if for some reason I find it gets worse, I'll use my insurance plan or go back to sprint another time.
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Old June 11th, 2010, 07:43 PM   #105 (permalink)
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Originally Posted by LiquidLife View Post
I have slight light bleed below the home button. I already had my phone relpaced once for ear speaker sound quality.

I'm not going to go back to sprint and return it again, as I had a hard enough time (anger, bad words, calling bullsh1t etc...) the first time.

I have the insurance plan, if for some reason I find it gets worse, I'll use my insurance plan or go back to sprint another time.
Nice customer service Sprint...
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Old June 11th, 2010, 08:22 PM   #106 (permalink)
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Originally Posted by LiquidLife View Post
I have slight light bleed below the home button. I already had my phone relpaced once for ear speaker sound quality.

I'm not going to go back to sprint and return it again, as I had a hard enough time (anger, bad words, calling bullsh1t etc...) the first time.

I have the insurance plan, if for some reason I find it gets worse, I'll use my insurance plan or go back to sprint another time.
That seems to be a common theme with the phone being in such short supply.
Really sucks for the ones that are trying to get a replacement phone
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Old June 11th, 2010, 09:27 PM   #107 (permalink)
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Might hold off till something is officially announced. I contacted our Sprint Account Mgr and told him about the problem. He said we could exchange the phones. I believe my light leakage is getting worse though. "sigh"
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Old June 11th, 2010, 09:55 PM   #108 (permalink)
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Might hold off till something is officially announced. I contacted our Sprint Account Mgr and told him about the problem. He said we could exchange the phones. I believe my light leakage is getting worse though. "sigh"

My new one will be here on Monday. So there is no going back now
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Old June 11th, 2010, 10:10 PM   #109 (permalink)
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Just a question to people experiencing this leakage: do you notice the problem in any setting other than pitch black darkness? Mine seems minor, but may be worsening. Early adopting is for suckers.
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Old June 11th, 2010, 10:23 PM   #110 (permalink)
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After living with a palm pre for one year, I am glad I don't have any problems with the Evo YET lol
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Old June 11th, 2010, 10:23 PM   #111 (permalink)
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I called HTC about mine and posted about it here

For those with button backlight bleed - Android Central Forums

HTC won't do any exchanges until 30 days have expired. The rep told me this kind of issue is covered under the 12month warranty. However, users should report the issue to HTC CS so they can address it on future production runs.
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Old June 11th, 2010, 10:24 PM   #112 (permalink)
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OK.
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Old June 11th, 2010, 10:31 PM   #113 (permalink)
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Is this something I should be worried about if plan to keep in a hard case at all times. Right now I have it in the bodyglove case and can't tell anything because the case hides any imperfections . I plan to get an otterbox when they release the evo case, which should provide complete coverage. Anyway in short will a case prevent the separation or should I take the case off to monitor the problem.
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Old June 11th, 2010, 10:36 PM   #114 (permalink)
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Is this something I should be worried about if plan to keep in a hard case at all times. Right now I have it in the bodyglove case and can't tell anything because the case hides any imperfections . I plan to get an otterbox when they release the evo case, which should provide complete coverage. Anyway in short will a case prevent the separation or should I take the case off to monitor the problem.
Yes, because the adhesive is failing regardless of the case being on the Evo. As you can see there is very little of it. Probably the problem right there.

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Old June 11th, 2010, 10:50 PM   #115 (permalink)
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A picture is truly worth a thousand words...PROBLEM SOLVED. I think even if you get a replacement EVO, it will most likely, in time, exhibit the loose bottom screen because of the poor design/choice in the adhesive at the lower left section of the screen.
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Old June 11th, 2010, 11:06 PM   #116 (permalink)
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I was thinking a full hard case would hold the screen and phone body together to prevent the separation. Still no excuse for faulty designing.I'm sure in time the 3rd or 4th batch will have a minor tweak to fix the issue. I can't tell because of my case but haven't notice anything weird going on at all.
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Old June 11th, 2010, 11:20 PM   #117 (permalink)
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The red tint is for the LCD array, all of the LCD mfgrs have this tinge. Fexample, just look at your iphone or look at a smooth glass TV, not a a screen like a lenovo laptop has though (kind of frosty/not smooth).
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Old June 11th, 2010, 11:26 PM   #118 (permalink)
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Quote:
Originally Posted by scorpionfalcon View Post
A picture is truly worth a thousand words...PROBLEM SOLVED. I think even if you get a replacement EVO, it will most likely, in time, exhibit the loose bottom screen because of the poor design/choice in the adhesive at the lower left section of the screen.
Oh I am certain I will, if I do I will just return it for a refund and save my upgrade for something else Android that comes along.
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Old June 11th, 2010, 11:46 PM   #119 (permalink)
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I guess my EVO has it too - light leakage under all four buttons and just a tiny bit of give when I push on the bottom edge of the screen. Didn't notice either one until I took the phone out of its Innocase.

Because of the Innocase will hold the screen in place, I'm just hoping to make this an "out of sight, out of mind" kind of thing. It never leaves the case anyway.
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Old June 12th, 2010, 01:04 AM   #120 (permalink)
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I guess my EVO has it too - light leakage under all four buttons and just a tiny bit of give when I push on the bottom edge of the screen. Didn't notice either one until I took the phone out of its Innocase.

Because of the Innocase will hold the screen in place, I'm just hoping to make this an "out of sight, out of mind" kind of thing. It never leaves the case anyway.
in same exact boat.. in innocase and after taking it out i do notice a tiny bit of leakage under search button and some give on the glass..

oh well.. seems like a pretty common problem =(
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Old June 12th, 2010, 01:26 AM   #121 (permalink)
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I guess not common enough, on mine i have no bleeding, by any chance did you guys leave the EVO in direct sunlight? you people live in Arizona? =]

But yes people should keep an eye on this, as i will.
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Old June 12th, 2010, 04:15 AM   #122 (permalink)
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Definitely going to head back to my Radio Shack and exchange my phone. I can very visibly push the bottom of my screen in and it'll move quite a bit. It definitely bothers me. I hope this isn't as widespread as some people are saying. T_T
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Old June 12th, 2010, 05:35 AM   #123 (permalink)
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Default Re: Anyone return an Evo because the bottom screen is separating

This makes me really weary of buying an evo... how could htc botch this so badly????

Are there no good phone mftrs left? =(

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Old June 12th, 2010, 08:32 AM   #124 (permalink)
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This makes me really weary of buying an evo... how could htc botch this so badly????

Are there no good phone mftrs left? =(

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You said it, there are no good ones left all all, maybe Nokia. But HTC did Indeed drop the ball on this, no surprise, incredible has it's build quality issues also. Well if I get the run around from best buy today again, I may just return it altogether. What I can't get is this?

Hero: problems
Nexus one: problems
Incredible: problems
EVO: problems

However the Desire, and Legend don't really have the wide spread issues, why is that? Why do all the USA version phones have so many issues, and the European flavors don't?

Not cool HTC..
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Old June 12th, 2010, 08:38 AM   #125 (permalink)
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Ya. And I suppose the lack of adhesive caused the back to fall off also... You guys got to be kidding me.
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Old June 12th, 2010, 08:43 AM   #126 (permalink)
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Ya. And I suppose the lack of adhesive caused the back to fall off also... You guys got to be kidding me.


I think I speak for a few when I say....excuse me? What u getting at...
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Old June 12th, 2010, 10:05 AM   #127 (permalink)
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BB has me on the list for a replacement phone when they get some stock in (how long? Who knows...). I'm number 2 behind a guy who's screen died.

When I was at the store last night, explaining the issue to the reps, I took a look at the demo phone they had on the display. I'm sure it's been abused by the shear number of people who have fondled it and, it's screen was perfect.

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Old June 12th, 2010, 10:17 AM   #128 (permalink)
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I think that exchanging it right away is kind of a silly idea. if this is a wide spread issue and something that hasnt been fixed yet, y not wait till the last possible return time, around july 3rd to exchange it, with the hopes that
A)be in less demand so more stock to just walk in and exchange
B)the problem could be fixed by then

i have the tiniest almost not noticeable screen seperation, have to look at it at the right angle almost under a microscope to see it. theres no way i could go to sprint and show it to them, so waiting till it A)gets worse, or B) is at the end of my return period makes more sense
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Old June 12th, 2010, 12:16 PM   #129 (permalink)
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Same seems to have happened to mine, its only on the bottom left, just a slight variation in height compared to the right corner. However this is some play when i push down on it.. That indicates that the glue did not cure or there is no glue.

FYI I started a thread over at the HTC forums for this issue. I think you guys should Chime in.. This has to be brought to their attention otherwise it wont be considered an issue.

**URGENT** Design Flaw / Issue (screen off-set or Un-glued) - HTC EVO? 4G (Sprint) - Android Forums - HTC Community
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Old June 12th, 2010, 03:07 PM   #130 (permalink)
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1. Goto walmart or Home Depot and purchase a small clamp, nothing with too much pressure otherwise you'll crack your screen.

2. Use a hairdryer to heat up the lower edges where the screen meets the bezel. Make sure you get it hot, but don't go all out otherwise you'll mess up the screen and/or buttons. You want it hot enough to heat up the adhesive.

3. Once you get the area hot, lay a piece of cloth on your screen and use the clamp to apply mild pressure. (as if your were continuously pressing it with your finger)

4. Let it sit for a few hours, if not overnight.


This may help some of you guys out. Oh yeah, use at your own risk!
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Old June 12th, 2010, 03:14 PM   #131 (permalink)
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I am thinking this is something that can be fixed at a sprint store one day.
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Old June 12th, 2010, 03:43 PM   #132 (permalink)
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Quote:
Originally Posted by sean76 View Post
I think I speak for a few when I say....excuse me? What u getting at...

What I'm getting at is, someone with a total of 2 post shows a pic of a ripped apart EVO and says" the adhesive is failing regardless of the case being on the Evo. As you can see there is very little of it. Probably the problem right there." and we are all suppose to respond "wow that is some crappy craftsmanship". Come on, At the most we are only talking about , in the scope of things, very few cases of real problems.
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Old June 12th, 2010, 10:12 PM   #133 (permalink)
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Originally Posted by Hardcorp View Post
What I'm getting at is, someone with a total of 2 post shows a pic of a ripped apart EVO and says" the adhesive is failing regardless of the case being on the Evo. As you can see there is very little of it. Probably the problem right there." and we are all suppose to respond "wow that is some crappy craftsmanship". Come on, At the most we are only talking about , in the scope of things, very few cases of real problems.
What on earth are you talking about? Plenty of people have this issue as demonstrated by the posts here and on other EVO boards. Enjoy your phone. You either haven't noticed the problem or are lucky, but don't call someone else's credibility into question with post count. Neither here nor there, especially considering your low post count.
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Old June 12th, 2010, 10:21 PM   #134 (permalink)
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Default Re: Anyone return an Evo because the bottom screen is separating

Quote:
Quote:
What I'm getting at is, someone with a total of 2 post shows a pic of a ripped apart EVO and says" the adhesive is failing regardless of the case bein
What on earth are you talking about? Plenty of people have this issue as demonstrated by the posts here and on other EVO boards. Enjoy your phone. You either haven't noticed the problem or are lucky, but don't call someone else's credibility into question with post count. Neither here nor there, especially considering your low post count.
This thread speaks for itself....

This is exactly why I'm shying away from being an early adopter anymore. I'm hoping this only affects the first batch or so... how could they have missed something like this that is so significant? Htc has always had solid build quality on the winmo lineup, why are they cheaping out on android???

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Old June 12th, 2010, 10:26 PM   #135 (permalink)
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The one good thing about the innocase is that it seems to hold the screen down as low as it should be. I'm trying to forget about my woes now. :\
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Old June 12th, 2010, 10:45 PM   #136 (permalink)
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How did you get them to sent you a replacement, if you don't mind me asking? I called and the sprint rep told me they were out of stock. So I'm cool with that put me on the list when you get some in send me one, mine is holding up with only a few dead pixels and very minor separation. They told me they couldn't do that, and I had to keep calling back until I caught them with some in stock.
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Old June 12th, 2010, 10:45 PM   #137 (permalink)
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It's definitely a problem, and hopefully HTC gets it fixed ASAP. What I can't understand is this....Android is on the brink of becoming so absolutely huge, as well as HTC as the company who's pushing the OS out on a sexy device. I mean they can't even keep there last two devices on the shelfs. And instead of capitalizing on the momentum and putting out quality hand sets, there cheapin out and putting out devices that seem half baked.

I'm hoping they rectify these problems as far as build quality goes, as well as fix there lack of screen supply issues with Samsung. I for one am pretty let down at this point with the build quality of my last two HTC devices, let's see what the next wave brings.
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Old June 12th, 2010, 11:08 PM   #138 (permalink)
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If my phone's screen pops out... it probably will be at a time where evos are well in stock. I will restore it back to stock, after I get my titanium backup.... go exchange it due to hardware defect, go home, root the new one.... restore my shit and be happy. Problem solved (Assuming of course I have this issue, which I have my reservations about).
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Old June 12th, 2010, 11:31 PM   #139 (permalink)
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Quote:
Originally Posted by Hardcorp View Post
What I'm getting at is, someone with a total of 2 post shows a pic of a ripped apart EVO and says" the adhesive is failing regardless of the case being on the Evo. As you can see there is very little of it. Probably the problem right there." and we are all suppose to respond "wow that is some crappy craftsmanship". Come on, At the most we are only talking about , in the scope of things, very few cases of real problems.
Actually over at Androidcentral there are a lot of users with the same problem. I just happen to catch the same type of thread over here and wanted to chime in. I didn't realize post count = credibility. It's clear something isn't keeping the bottom of the glass in place. Looking at the tear down picture it doesn't take a rocket scientist to see why.
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Old June 13th, 2010, 12:00 AM   #140 (permalink)
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I've read all these threads carefully and checked my phone every which way described here and can find absolutely no sign of any of these build issues. In fact I just discovered something that I probably missed somewhere along the line...if I cover up the phone with my hand, the buttons light up..and go out once exposed again to the light.

Obviously some clearly defective examples out there built on a Monday in Taiwan..not mine though
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Old June 13th, 2010, 01:04 AM   #141 (permalink)
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I feel like my phone is Darth Vader. So tough in it's armor but under it's tough, seidio-branded shell lives a phone forever disfigured.
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Old June 13th, 2010, 02:08 AM   #142 (permalink)
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Mine doesn't bother me too much. Can't wait to get a silicone case for it though. The way I figure - I still have another line due for an upgrade and the 1.5 - 2 Ghz snapdragon Droids are coming out by next year, so I'm gonna upgrade to the next best thing anyways. I love this phone and just hope it lasts till next year

PS: Maybe I'm just more tolerant because I'm a Palm Pre owner and if you think THIS is bad LOL sheesh you shouldve seen the Pre hardware problems. This EVO is a beautiful slab of glorious marble compared to the Pre
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Old June 13th, 2010, 02:21 AM   #143 (permalink)
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getting ready to order one, then I saw this thread. I wish HTC didn't make all the hot new android phones
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Old June 13th, 2010, 04:18 AM   #144 (permalink)
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First things firts... there is no relation to someone's credibility or knowlege by the number of his/her forum posts. This is purely immature of member "hardcorp" to refer to another member with 2 posts as not being intelegent or credible with his/her input on this topic,

@ bpmurr Thanks for taking the time and giving the demonstration of the adhesive under the screen. Nice pic and very helpful as well as giving us all an idea of what is causing this problem. Great contibution to the subject if you ask me.
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Old June 13th, 2010, 07:02 AM   #145 (permalink)
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ya know...

i bet less of us would care about this problem if more cases were on sale and readily available but instead we're stuck admiring our phone and seeing any flaws with it


My EVO (since replaced due to separation) is still sitting on a soft microfiber cloth when im not using it

until i can get a case for it without paying ridiculous shipping

lol
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Old June 13th, 2010, 07:31 AM   #146 (permalink)
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Quote:
Originally Posted by Selfdestruct View Post
ya know...

i bet less of us would care about this problem if more cases were on sale and readily available but instead we're stuck admiring our phone and seeing any flaws with it


My EVO (since replaced due to separation) is still sitting on a soft microfiber cloth when im not using it

until i can get a case for it without paying ridiculous shipping

lol
Is the separation any better on this one?
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Old June 13th, 2010, 07:36 AM   #147 (permalink)
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yes its better but i think light leakage is starting to appear again, theres like 2 pin holes of light now


almost like charging the phone and the heat it creates is causing the glue to fail or something

its still better than the first

but we'll see if it gets worse after a week

whether or not light leakage is the first sign of screen separation maybe

but screen seems to be adhered fine still
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Old June 13th, 2010, 08:11 AM   #148 (permalink)
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I'm sure the adhesive and the light leak are related, but who really knows at this point. I've got the light leak, but no real screen issue.

At least you're proving to the rest of the community that swapping our a phone isn't going to necessarily solve the issue. Good luck with the housing though. As I've said before, the joys of being unable to resist the early adopter period...
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Old June 13th, 2010, 08:24 AM   #149 (permalink)
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Yup haha

When I went to replace my EVO i actually bought the Best Buy Protection for 10 bucks a month (since you can only do it within first 30 days)

I also have TEP (again only purchaseable within first 30 days)

Of course these defects im sure are covered through the 1-year warranty but what the hell -- a little EXTRA protection never hurt haha

My reasoning? Until they get the adhesive problem fixed and if mine gets worse after 30 days

I dont feel like sending it away to be fixed, of course I havent read the terms and conditions of best buys policy but from the sounds of it. As long as they have stock they will just replace mine with a new one

And can cancel any time... my plan is to use best buys protection for about 2 months while this adhesive problem persists so i can easily just switch out if HTC admits the problem and has confirmed new shipments have the problem fixed


As for the TEP from sprint -- i thought BB said they didnt cover spills / water damage... rep said they did but ive yet to read the fine print... thats on my to do list tomorrow while im at work :P
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Old June 13th, 2010, 09:57 AM   #150 (permalink)
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Quote:
Originally Posted by Selfdestruct View Post
Yup haha

When I went to replace my EVO i actually bought the Best Buy Protection for 10 bucks a month (since you can only do it within first 30 days)

I also have TEP (again only purchaseable within first 30 days)

Of course these defects im sure are covered through the 1-year warranty but what the hell -- a little EXTRA protection never hurt haha

My reasoning? Until they get the adhesive problem fixed and if mine gets worse after 30 days

I dont feel like sending it away to be fixed, of course I havent read the terms and conditions of best buys policy but from the sounds of it. As long as they have stock they will just replace mine with a new one

And can cancel any time... my plan is to use best buys protection for about 2 months while this adhesive problem persists so i can easily just switch out if HTC admits the problem and has confirmed new shipments have the problem fixed


As for the TEP from sprint -- i thought BB said they didnt cover spills / water damage... rep said they did but ive yet to read the fine print... thats on my to do list tomorrow while im at work :P
As far as I know, both services (Best Buy and TEP) cover water damage, but only Sprint covers loss or theft.
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