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Old June 10th, 2010, 12:35 AM   #1 (permalink)
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Default Anyone return an Evo because the bottom screen is separating

I am just curious if anyone has yet. I was just reading the light leakage threads even though the light leakage has not bothered me, but when I started looking at the phone I noticed that the bottom of the screen is moving up and down alot. Really has me concerned, if I take it back do I take it to a sprint store or back to the shack.
By the way MHO is the build quality on this phone is very poor, where as the hero I had was top notch.
I have a video here in the key test thread, and toward the end I show the screen coming up.
Just did a key test!
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Old June 10th, 2010, 12:45 AM   #2 (permalink)
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My phone shifts only very slightly and only on the kickstand. Your probably wasn't put together well, mine is great.

Get a new EVO.
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Old June 10th, 2010, 12:49 AM   #3 (permalink)
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The bottom of the screen? What? Like.... the glass???
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Old June 10th, 2010, 01:01 AM   #4 (permalink)
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No quality control at all with HTC with either the incredible and now the EVO. I would take it back and demand a new one. Read my thread on the problem I had with the Shack...goin straight to the top of the corporate chain for the crap they caused me on launch day.

Good luck man..
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Old June 10th, 2010, 01:02 AM   #5 (permalink)
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Yeah, what started out as light leakage apparently seems to be a bit of a bigger problem. Mine does the same thing. I checked with the RS manager I bought it from and he claims he will let me exchange it this friday when he gets more in, we will see.

As mentioned, a clear sign of the screen not being completely flush would be light leakage coming from the bottom of the capacitive buttons.

A very temporary fix is to "push" in the particular button which may be leaking light, this will cause the problem to fix for some moments, but go back to normal.

Though it's hard to tell exactly how much the screen may be raised, I have compared the top portion of the phone to the bottom, and the top portion appears to be recessed in slightly more than the bottom.
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Old June 10th, 2010, 01:07 AM   #6 (permalink)
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Someone previously mentioned that tightening the 2 screws on the very back of the phone (with battery cover removed) helps with the issue, but for me, personally, this was not the case.

Some may think it's a minor issue, and perhaps it is, but for those of us who paid over $200 for this phone, which we will keep for at least a year, I believe it is vital for these issues to be fixed now, rather than later.

Another side-effect of the screen being raised/not being sealed well could be a higher chance of picking up dust beneath the screen, something like this may not be instantly noticeable, but could add up over time, so imo, better to deal with these issues now rather than later.
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Old June 10th, 2010, 01:14 AM   #7 (permalink)
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Quote:
Originally Posted by Thefoodman52 View Post
The bottom of the screen? What? Like.... the glass???
Yes thats exactly what I am talking about.

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Originally Posted by Android 17 View Post
Yeah, what started out as light leakage apparently seems to be a bit of a bigger problem. Mine does the same thing. I checked with the RS manager I bought it from and he claims he will let me exchange it this friday when he gets more in, we will see.

As mentioned, a clear sign of the screen not being completely flush would be light leakage coming from the bottom of the capacitive buttons.

A very temporary fix is to "push" in the particular button which may be leaking light, this will cause the problem to fix for some moments, but go back to normal.

Though it's hard to tell exactly how much the screen may be raised, I have compared the top portion of the phone to the bottom, and the top portion appears to be recessed in slightly more than the bottom.
Ya the bottom of my screen is out as much as the top of the screen is receccesd and moves the same amount when I push it in and it just pops back out. Really sucks
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Old June 10th, 2010, 01:23 AM   #8 (permalink)
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Yea mine has a light leaking at the bottom and on the left side of the screen. I am probably gonna go to radioshack to see if I can exchange it. Paid good money for this so it gotta be perfect. lollz
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Old June 10th, 2010, 01:24 AM   #9 (permalink)
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How do you notice the movement, does it just happen naturally or simply when you press down on the buttons?

I've been reading up on this a good bit, and someone on the androidcentral forums mentioned a sort of fix using a tiny bit of black caulk you can find at a hardware store to cover the light leakage, however, first of all, we should not have to resort to such methods, and second of all, if this is mostly an issue with the screen not being sealed correctly, it would not fix that.

Honestly, you can never expect to have a perfect phone, but this seems like a bad oversight imo. If it was just light leakage, that could be considered nitpicking, but the screen not being on properly? What worries me most is any future problems, such as increased light leakage, dust getting beneath the screen more easily than it should, and possibly the screen becoming more loose over time.

The worst part about this is that it has made my phone feel more like a rental....sure I can customize it and all, but most of that stuff will be gone when I get new one.
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Old June 10th, 2010, 01:26 AM   #10 (permalink)
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and what are the chances that your next replacement phone won't have this problem. Mine didn't until last night. Good luck with the replacement, but that really skirts the larger issue here which is more than likely adhesive failure. It will happen to all these phones if that is the case.
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Old June 10th, 2010, 01:30 AM   #11 (permalink)
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Quote:
Originally Posted by kellte2 View Post
and what are the chances that your next replacement phone won't have this problem. Mine didn't until last night. Good luck with the replacement, but that really skirts the larger issue here which is more than likely adhesive failure. It will happen to all these phones if that is the case.


My man has a point....what good Is jumping though hoops to change it , if over a small period of time its going to happen to most , if not all the EVO'S down the line.
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Old June 10th, 2010, 01:31 AM   #12 (permalink)
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i think the biggest problem is light leak under the Home button, mine has this as well, not sure what is up with that location but the bottom of the phone seems vulnerable
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Old June 10th, 2010, 01:36 AM   #13 (permalink)
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Quote:
Originally Posted by Android 17 View Post
How do you notice the movement, does it just happen naturally or simply when you press down on the buttons?
I notice it when I hold it at an angle and push down on the phone, there is a lot of mmovment.

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and what are the chances that your next replacement phone won't have this problem. Mine didn't until last night. Good luck with the replacement, but that really skirts the larger issue here which is more than likely adhesive failure. It will happen to all these phones if that is the case.
Never said I was getting another Evo I could care less about Evo, I just want android, thats what is appealing to me not the phone.
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Old June 10th, 2010, 01:43 AM   #14 (permalink)
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A few members of the androidcentral forums have noted that they did not notice any light leakage/screen problems until several days after they got the device.

I'm really hoping newer batches of the device are manufactured more efficiently, or else replacing a device may not do much good...
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Old June 10th, 2010, 01:47 AM   #15 (permalink)
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Any fotos?
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Old June 10th, 2010, 01:47 AM   #16 (permalink)
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Quote:
Originally Posted by Android 17 View Post
A few members of the androidcentral forums have noted that they did not notice any light leakage/screen problems until several days after they got the device.

I'm really hoping newer batches of the device are manufactured more efficiently, or else replacing a device may not do much good...

The funny thing is I did not noticed the light leakage either until today, but I did notice that the bottom of the screen was not near as recessed as the top of the screen, I noticed that on like Sunday I think.
I may just take it back and hold my upgrade until sprint comes out with another android phone, whenever that may be.
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Old June 10th, 2010, 01:51 AM   #17 (permalink)
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Could you really go back to your pink Katana though? Lol.

Unfortunately, I don't think Sprint will be getting any better Android phones anytime soon. I'm sure they'll release a few more medium-specced devices, but my pickyness would not allow me to downgrade from the EVO.

Unless we get the Samsung Galaxy S, or something equivalent we are probably out of luck until the November/December months.
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Old June 10th, 2010, 02:02 AM   #18 (permalink)
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the Moment 2 is on it's way soon, not sure how it'll be spec'd out though, a hummingbird would be nice

GL with your decision Roman sorry EVO ain't workin out
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Old June 10th, 2010, 03:14 AM   #19 (permalink)
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Oh my, this sucks straight weiner. If I push really hard straight down on the bottom corners of the screen, I can see it move about a half a millimeter down to where it's just beastly recessed under the border. Feels bad man. No light leaking though.
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Old June 10th, 2010, 03:23 AM   #20 (permalink)
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I just noticed slight leakage by the home key. Crap.
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Old June 10th, 2010, 03:26 AM   #21 (permalink)
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On my Evo, the top left is recessed in while the top right is slightly above the bezel. The bottom left and right both are evenly slightly above the bezel. I can push down on all for corners and it "rocks" in and out.
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Old June 10th, 2010, 03:36 AM   #22 (permalink)
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Okay, milk, you NEED to go get that checked out. That's worse than any of ours.
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Old June 10th, 2010, 09:51 AM   #23 (permalink)
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Dam it.....the 2 corners of mine on the bottom are a little loose as well. lol....I prob would have not noticed this early into the phone if I didn't read this thread, but there is deff some give to the screen. and that only means one thing...DUST! This thing is going back..ASAP. and if the next has similar issues, I' ll just wait for the Shadow. As of now, from the looks of it....HTC makes really sexy devices, however there put together like absolute crap!!! What a joy kill they have been, first major issues with the incredible, and now the EVO...I think its safe to say we all love the Android OS,,,is it too much to ask for a device to run it on that is put together the right way? Not too happy right now.
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Old June 10th, 2010, 10:11 AM   #24 (permalink)
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Quote:
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Dam it.....the 2 corners of mine on the bottom are a little loose as well. lol....I prob would have not noticed this early into the phone if I didn't read this thread, but there is deff some give to the screen. and that only means one thing...DUST! This thing is going back..ASAP. and if the next has similar issues, I' ll just wait for the Shadow. As of now, from the looks of it....HTC makes really sexy devices, however there put together like absolute crap!!! What a joy kill they have been, first major issues with the incredible, and now the EVO...I think its safe to say we all love the Android OS,,,is it too much to ask for a device to run it on that is put together the right way? Not too happy right now.
Those are about my thoughts as well. Like I stated I was not so much excited about the Evo as I was with just a new android phone. I am going to call radio shack later and see whats up.
Funny thing is if anyone local had a case on launch day I would of never noticed this(and still no one has any cases).
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Old June 10th, 2010, 10:23 AM   #25 (permalink)
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I cant find the problem and I am glad for that, but lol @ comparing the Hero, that was probably the worst phone build ever, dust, paint peeling, cracked usb port, sticky home/menu keys...I never had a problem "slowness", I just couldn't stand the exterior build. The Evo is waaaaaay better in regards to quality
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Old June 10th, 2010, 10:27 AM   #26 (permalink)
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I e-mailed HTC and Sprint asking about the issue. I have it now on all four of my phones. If you're concerned you should do the same. The issue won't be fixed with new shipments if the companies don't know or don't think it's enough of an issue.
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Old June 10th, 2010, 10:32 AM   #27 (permalink)
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Quote:
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I cant find the problem and I am glad for that, but lol @ comparing the Hero, that was probably the worst phone build ever, dust, paint peeling, cracked usb port, sticky home/menu keys...I never had a problem "slowness", I just couldn't stand the exterior build. The Evo is waaaaaay better in regards to quality

Its funny that I had no problem with my Hero and you did, it's funny I have a problem with my Evo and you don't.

It's obvious that these are isolated events, hence my comparison.
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Old June 10th, 2010, 10:37 AM   #28 (permalink)
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I have the same issue on my phone. I wonder if someone can find a way to fix this issue. I am gonna be pissed if I have to return this phone and re-customize a new one!
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Old June 10th, 2010, 10:41 AM   #29 (permalink)
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Hmm this does not surprise me.. coming from a HTC Touch Pro. We TP users had soooo many issues with the build quality and it NEVER got better. It got so bad with returns that Sprint phased it out quickly and started giving us TP2s as replacements. The Sprint tech I dealt with every 2-3 months to fix my on-going keyboard issues said they knew about the issues and so does HTC but HTC refuses to provide a fix, so they were just bombing HTC with defective ones until they did something about them. I eventually got a 4th HTC TP, which is refurbed and doesn't have the keyboard issues anymore, but the home/back/call/hangup buttons are not flush with the screen.

:\ Welcome to HTC world.
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Old June 10th, 2010, 10:42 AM   #30 (permalink)
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its reasons like these is the reason we need a program that backs up EVERYTHING so if we get a new phone its quick and easy to get back up and running

and not needing to recustomize



i suppose just wait till HTC makes a statement or something so u dont need to argue with sales reps wherever you go to return and replace
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Old June 10th, 2010, 10:45 AM   #31 (permalink)
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Quote:
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Its funny that I had no problem with my Hero and you did, it's funny I have a problem with my Evo and you don't.

It's obvious that these are isolated events, hence my comparison.
those were widespread incidents on the Hero, but mostly I was just saying how laughable it was to see someone say they felt the Hero was better build quality.
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Old June 10th, 2010, 10:47 AM   #32 (permalink)
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Wow.. I guess I should be lucky mine is perfectly fine. Sorry to hear about every ones problems.
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Old June 10th, 2010, 10:53 AM   #33 (permalink)
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Quote:
Originally Posted by acp View Post
those were widespread incidents on the Hero, but mostly I was just saying how laughable it was to see someone say they felt the Hero was better build quality.
That was kinda my point, I think it's laughable that someone says the evo is better build than the hero.
It's just all a matter of what problems we have, not everyone is affected with the same problems.


Edit:
Also been on hold with HTC for 20mins.
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Old June 10th, 2010, 10:55 AM   #34 (permalink)
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lol we will agree to disagree then

good luck and please don't post pictures
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Old June 10th, 2010, 11:13 AM   #35 (permalink)
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Just logged it with HTC, and the CSR said to either take it back or send it to HTC for repair.

So I am gonna take it back, and if the second one has the same problem I will return it and hold my upgrade till something else comes along.
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Old June 10th, 2010, 11:40 AM   #36 (permalink)
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Uh oh



http://db.tt/HT6xLC

http://db.tt/mnC6hL

http://db.tt/JYghiv


can we get some pictures to illustrate the problem id like to compare mine to others
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Old June 10th, 2010, 12:07 PM   #37 (permalink)
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I just spoke with a Radioshack rep I have been dealing with and this apparently is a known issue by Sprint and HTC and according to his contacts is effecting approximately 80% of the EVO's. They will do a exchange once they get more EVO's but can not guarantee I will not have the same issue with the replacement. He compared the issue to the oreo effect on the Palm Pre. This sucks!
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Old June 10th, 2010, 12:12 PM   #38 (permalink)
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Well I got that insurance with best buy, were if something goes wrong i just bring it back and they give me a brand new 1 in the box. It's just a pain to have to do that all the time.
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Old June 10th, 2010, 12:20 PM   #39 (permalink)
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Quote:
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can we get some pictures to illustrate the problem id like to compare mine to others

getting photos ready for mine
Sorry dude my coolpix is a POS and can't get close enough to really show the issue, it's not quite as bad as yours though.
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Old June 10th, 2010, 12:31 PM   #40 (permalink)
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sorry to hear others are having issues with there EVO. I got mine from Best Buy on the 4th. I also added the Geek Squad insurance and as soon as I got the phone I put on a protective clear skin on the front and back as well as a case. So far I haven't seen any issues, but I will keep an eye out for it. Hope anyone having this issue can get this solved as quickly and easily as possible. Please keep us updated on this.
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Old June 10th, 2010, 12:33 PM   #41 (permalink)
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Well I got that insurance with best buy, were if something goes wrong i just bring it back and they give me a brand new 1 in the box. It's just a pain to have to do that all the time.
Only in the first 30 days. After 30 days they send your phone in and you will never see it again. What a mess that system is. I asked a mobile manager friend about it and he said BB just doesn't have enough market share to push (enter cell company here) to get the phones back faster.

Example: My palm pre volume button wasn't working so i brought it in even though it was still covered under sprint. I thought they would just swap it out but nope. They mailed it into palm and 30 days of "waiting for parts" later I still didn't have a phone. The only reason I was happy in the end is because I got lucky. If they have your phone for more then 30 days they credit you back the full price of the phone you can use either for a new phone of the same model or any other phone. My 30 days happen to come up last tuesday and I showed up friday morning and snagged myself an EVO. In the end I got an evo for a clean $85 without having to wait another 18mo for an upgrade (which is why I'm on the BB program for the evo too). My gf however had a broken power button on her pre and brought it to sprint, the tech took off the cover, fixed the power button, and handed it back in 10 min.
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Old June 10th, 2010, 12:39 PM   #42 (permalink)
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I have this problem. I see light leaking right from under the home and search button. If I push the screen down the light gets blocked. RS said they will exchange it but the problem is I'm scared to get one with the same issue and then a dead pixel on top of that.
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Old June 10th, 2010, 12:48 PM   #43 (permalink)
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eh... life with a smartphone... learn to live with constantly exchanging them.
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Old June 10th, 2010, 12:48 PM   #44 (permalink)
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You people cry when the screen isn't bright enough, now when you see a little light escaping from the sides you freak out. It's like some of you can't ever be satisfied. Why don't you (the people complaining) go develop a smart phone. The only problem I have with my Evo is battery life and that's a conundrum for all smartphones.
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Old June 10th, 2010, 12:54 PM   #45 (permalink)
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You people cry when the screen isn't bright enough, now when you see a little light escaping from the sides you freak out. It's like some of you can't ever be satisfied. Why don't you (the people complaining) go develop a smart phone. The only problem I have with my Evo is battery life and that's a conundrum for all smartphones.

Light is a symptom of the problem

not the problem.

Not enough adhesiveness sounds like the problem, leaving it more susceptible to dirt and dust and the overall condition of the phone
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Old June 10th, 2010, 12:54 PM   #46 (permalink)
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You people cry when the screen isn't bright enough, now when you see a little light escaping from the sides you freak out. It's like some of you can't ever be satisfied. Why don't you (the people complaining) go develop a smart phone. The only problem I have with my Evo is battery life and that's a conundrum for all smartphones.
Well top bitching about the battery, mine is fine. The problem is that dust will get under the screen and really screw things up.
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Old June 10th, 2010, 12:55 PM   #47 (permalink)
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Originally Posted by wjrandon View Post
You people cry when the screen isn't bright enough, now when you see a little light escaping from the sides you freak out. It's like some of you can't ever be satisfied. Why don't you (the people complaining) go develop a smart phone. The only problem I have with my Evo is battery life and that's a conundrum for all smartphones.

Very insightful post, I think you have solved all our problems

I never stated that light leakage was a problem, it's the screen separating.
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Old June 10th, 2010, 12:57 PM   #48 (permalink)
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I have Zero build quality issues. I love this thing
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Old June 10th, 2010, 01:07 PM   #49 (permalink)
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I just spoke with a Radioshack rep I have been dealing with and this apparently is a known issue by Sprint and HTC and according to his contacts is effecting approximately 80% of the EVO's. They will do a exchange once they get more EVO's but can not guarantee I will not have the same issue with the replacement. He compared the issue to the oreo effect on the Palm Pre. This sucks!
80% seems like an excessively high stat. Either way, returning an EVO at this point will likely net you a device with the same problem.
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Old June 10th, 2010, 05:04 PM   #50 (permalink)
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Just called up sprint and told them of my problems and they are sending me a new phone right out. The best part is I only have to send back the phone, get to keep the battery, charger, and SD card.
Now if this one is the same I will just return it altogether and wait till something else comes out.
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