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Old September 13th, 2010, 11:24 PM   #1 (permalink)
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Default HTC EVO 4G Glass Touch LCD Screen Repair

Hi,

We have just completed our repair video guide for the HTC EVO 4G smartphone from Sprint. We thought it may be of interest to readers of this forum as it shows how to replace both a broken glass touch screen digitizer and the LCD screen which we know is a common issue with this phone.

Our HTC EVO 4G repair video can be found here - HTC EVO 4G Glass Touch Screen Digitizer + LCD Repair Guide

We hope this guide helps. Let us know if there are any questions / suggestions to improve this video.

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Old September 14th, 2010, 01:50 AM   #2 (permalink)
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Thanks for the vid, hope I never need to watch it
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Old September 30th, 2010, 02:14 PM   #3 (permalink)
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Quote:
Originally Posted by repairsuniverse View Post
Hi,

We have just completed our repair video guide for the HTC EVO 4G smartphone from Sprint. We thought it may be of interest to readers of this forum as it shows how to replace both a broken glass touch screen digitizer and the LCD screen which we know is a common issue with this phone.

Our HTC EVO 4G repair video can be found here - HTC EVO 4G Glass Touch Screen Digitizer + LCD Repair Guide

We hope this guide helps. Let us know if there are any questions / suggestions to improve this video.
Forget you. I just saw this thread http://androidforums.com/htc-evo-4g/189337-warning-about-www-repairsuniverse-com.html#post1678583 I want nothing from your business if this is the result of your company following its own instructions!
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Old September 30th, 2010, 07:54 PM   #4 (permalink)
 
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Yea, you have some serious balls coming on here advertising your stuff after I read that thread. That is no way to treat a customer that paid you to do work.
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Old September 30th, 2010, 08:45 PM   #5 (permalink)
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No thank you, sir. I am not gonna to tip my moneys on you cuz i have no respect for u and ur company due to that. sorry.
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Old December 16th, 2010, 09:03 PM   #6 (permalink)
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Default I did it

Last week my wife dropped her Evo and completely shattered the glass front. Rather than pay $500 for a new Evo off-contract (or $350 for a used one on EBAY) I thought I'd give this replacement a try.

My first impression with their service was great. They shipped the replacement glass amazingly quick, and it seemed to be just as described.

Then I did the install. All-in-all it went pretty well, but I did have a few complaints. First off, their video makes it look way easier than it is. The one part in particular that was a pain was separating the glass from the plastic bit behind it. They must have already taken that phone apart once before in the video to make it look so easy.

Once I got the phone back together and turned it on, everything works great, but the new glass doesn't look quite as good as the original. There are some fine lines running vertically down the inside surface of it (probably for the touch sensor), but you only really notice them when the light hits the screen just right or when the screen turns all white when you first boot the phone up.

Here's a photo of me pulling the cracked screen off when I finally got it loose:
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Old December 16th, 2010, 09:11 PM   #7 (permalink)
 
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Or you could have taken it to sprint and paid them 35 dollars to do it...
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Old December 16th, 2010, 09:46 PM   #8 (permalink)
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yeah I remember reading that thread. I wouldn't give this company any money. no sir
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Old December 31st, 2010, 11:58 AM   #9 (permalink)
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Originally Posted by sitlet View Post
Or you could have taken it to sprint and paid them 35 dollars to do it...
My wife dropped hers yesterday morning and cracked the top right corner of the screen. We didn't have insurance on hers, but took it to the Sprint repair store and 1 hr. later and $35, the screen was brand new.
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Old February 5th, 2011, 06:33 PM   #10 (permalink)
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Heres the right webpage for do it yourselfers

Installing HTC Evo 4G Front Panel - iFixit

I just did this myself and took me under an hour off & back on. Word to the wise be CAREFUL with the heat gun. I melted the black plastic bezel getting it too hot. Nothing a case wont fix but still.
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Old February 17th, 2011, 08:15 AM   #11 (permalink)
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Originally Posted by 3volut1on View Post
My wife dropped hers yesterday morning and cracked the top right corner of the screen. We didn't have insurance on hers, but took it to the Sprint repair store and 1 hr. later and $35, the screen was brand new.
I think this is the way to go. Let Sprint be responsible. I'd wind up melting all kinds of stuff!
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Old February 20th, 2011, 11:09 AM   #12 (permalink)
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Hod on a sec, are you telling me that I can take my scratched screen into Sprint and have them replace it for $35 measly bucks???!!
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Old February 21st, 2011, 05:02 PM   #13 (permalink)
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I just broke my glass and went to Sprint store & they said they wouldn't touch it & I had to go through the insurance & $100.

Can anyone else confirm that they were able to get it fixed at a Sprint store? Maybe I'll try another location.
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Old March 2nd, 2011, 08:35 PM   #14 (permalink)
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Not all Sprint stores are repair centers
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Old March 12th, 2011, 05:21 AM   #15 (permalink)
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Also, sprint changed their tep policy and any crack larger than I believe 2 inches has to go through the insurance claim (meaning now its a 100 dollar deductible repair)
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Old March 12th, 2011, 09:31 AM   #16 (permalink)
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Yep, that's what they all said to me, went to 3 repair stores & asked if I can pay them to fix it...no dice because of new policy. If it was just a small crack, they would have fixed it. Doesn't make any sense.
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Old April 2nd, 2011, 08:28 AM   #17 (permalink)
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The policy has been changed at Authorized Repair centers.

I am a repair technician for Sprint and originally any crack was ok. Now the policy is this...

We can repair a cracked screen as long as it is less than 2 total cracks and said cracks do not exceed more than an inch in length.

This is why i repair them on my own as well.
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Old April 3rd, 2011, 11:38 AM   #18 (permalink)
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Wait, so what happened? The post got removed because of privacy reasons.
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Old July 16th, 2011, 07:02 PM   #19 (permalink)
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So how do I know if I have a wide flex cable or a narrow one? I need to order the parts! What are the measurements?
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Old July 18th, 2011, 12:03 PM   #20 (permalink)
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So how do I know if I have a wide flex cable or a narrow one? I need to order the parts! What are the measurements?
Hi,

The way to be 100% sure is to pop the back off the phone and check the width of the LCD flex cable.

We have the exact ribbon widths on our website on the screen product pages.
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Old July 18th, 2011, 12:07 PM   #21 (permalink)
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You can find the details here - HTC Evo 4G Replacement LCD and Glass Touch Screens & Repair Parts
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Old July 18th, 2011, 10:46 PM   #22 (permalink)
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I got it. The serial number on the back of the LCD will tell me what I need. 2V6A is the narrow flex cable, 2WCA is the wide cable. I got this answer from a eBay seller, I expected more from this forum! lol
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Old July 18th, 2011, 10:51 PM   #23 (permalink)
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I asked 4 different sites the same question on the same day. The winner gets my order! Gadgetfix on eBay! Simple answer, just what I needed!
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Old August 3rd, 2011, 10:00 PM   #24 (permalink)
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Quote:
Originally Posted by sitlet View Post
Or you could have taken it to sprint and paid them 35 dollars to do it...
Really...?
I call Sprint but....."Dear madam, you need to pay $250.00 for us to change the screen"
I just wonder; where do they charge $35.00????
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Old August 3rd, 2011, 10:04 PM   #25 (permalink)
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I asked them same question, but the answer was $250. I have no idea where the $35 came from....
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Old August 4th, 2011, 10:23 AM   #26 (permalink)
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I would be very surprised if Sprint or anyone else for that matter can do the full repair for $35 as the part itself costs more than this alone.
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Old August 21st, 2011, 05:52 PM   #27 (permalink)
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Got a screen from ebay 12$.. when taking off the origial screen it had a dark "tint" glass pasted to top glass, the ebay one didnt..

installation went fine, but when turning on phone it was blank white
LCD was working perfect just shattered glass originally

anyway, took to sprint, they fixed (even tho it was "tampered" with )

35$ Not insured, Florida, August 20th 2011

These types of situations, gotta go to the right people, dnt ever call, you'll def get textbook responses, mingle with somebody friendly at sprint store lol
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Old August 23rd, 2011, 06:25 PM   #28 (permalink)
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my evo fell at movie theater and cracked screen
went on craigslist for new phone and found a guy who will order new screen and install for only $45!!
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Old November 8th, 2011, 10:53 PM   #29 (permalink)
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Quote:
Originally Posted by TheRepairGuy View Post
The policy has been changed at Authorized Repair centers.

I am a repair technician for Sprint and originally any crack was ok. Now the policy is this...

We can repair a cracked screen as long as it is less than 2 total cracks and said cracks do not exceed more than an inch in length.

This is why i repair them on my own as well.

I replaced glass put back together turned it on the screen just lights up thats all it will do any ideas?
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Old November 30th, 2011, 06:25 PM   #30 (permalink)
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I am attempting to fix my HTC EVO. The digitizer is cracked but the LCD still works fine. I have the 2WCA digitizer and when I search for it on eBay, I only see the digitzer/lcd combo. I do find "digitizer only" listings but they do not indicate if they are the "narrow" or "wide" type.

Does anyone know if the 2WCA version digitizer is available for sale separately or do you have to buy it as a digitizer/lcd combo?

I am going to start calling the eBay stores tomorrow but wanted to know if anyone else knows the answer.
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Old December 26th, 2011, 10:16 AM   #31 (permalink)
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My daughter dropped her EVO 4G and the outer glass didn't crack but when you turn it on it has pretty much a black screen except where you can see the cracks below the glass, appears as white lines on the screen below or lightning??? Is this the LCD portion that is cracked? I am hoping this is all that is wrong, as I will replace it myself. Is the outer glass called the digitizer? Sorry for the newb questions, just trying to learn.

Thanks
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Old December 29th, 2011, 10:06 PM   #32 (permalink)
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Quote:
Originally Posted by golferdude View Post
My daughter dropped her EVO 4G and the outer glass didn't crack but when you turn it on it has pretty much a black screen except where you can see the cracks below the glass, appears as white lines on the screen below or lightning??? Is this the LCD portion that is cracked? I am hoping this is all that is wrong, as I will replace it myself. Is the outer glass called the digitizer? Sorry for the newb questions, just trying to learn.

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I would assume by what you are saying that the inner LCD is cracked. To replace that is an entire new LCD front, not just the digitizer.
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Old February 13th, 2012, 05:05 PM   #33 (permalink)
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I would assume by what you are saying that the inner LCD is cracked. To replace that is an entire new LCD front, not just the digitizer.
I have a similar problem.

The outer glass is definitley shattered. At first I could see the display. After a day or so the display went black and just some white lines.

So I need the glass - thats called the digitizer?

And the underpart is the lcd? Is that right?

I have insurance but Sprint/HTC policy is now that if the crack is longer than a qtr inch insurance does not cover it for repair.

I have to use the 100 whole replacement option.

However I think I can repair it for much cheaper.


Im tech inclined.

So two questions

1) I can get the two parts for relatively cheap?

2) what are the two parts called?
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Old March 21st, 2012, 08:53 AM   #34 (permalink)
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Quote:
Originally Posted by TheRepairGuy View Post
The policy has been changed at Authorized Repair centers.

I am a repair technician for Sprint and originally any crack was ok. Now the policy is this...

We can repair a cracked screen as long as it is less than 2 total cracks and said cracks do not exceed more than an inch in length.

This is why i repair them on my own as well.
Repair Guy:

Why did sprint change the rule. What difference does it make how big the crack is?
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Old March 24th, 2012, 01:47 PM   #35 (permalink)
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Default Cracked screen. Need help on replacing the screen.

Well almost to the 22 month mark and I dropped my EVO 4G today and cracked the screen glass.

I wanted to know what reputable places sell the replacement glass and how much of a PITA is it to replace.

Thanks for any recommendations anyone can give.

FB
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Old April 24th, 2012, 09:21 PM   #36 (permalink)
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there is a shop that i deal with and the gentleman repairs about 10 - 15 phones a week for me.. He does EVO 4g's for 40.00 and EVO 3D's for like 45 if i remember right... let me know if you need his contact info
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Old April 25th, 2012, 07:02 AM   #37 (permalink)
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there is a shop that i deal with and the gentleman repairs about 10 - 15 phones a week for me.. He does EVO 4g's for 40.00 and EVO 3D's for like 45 if i remember right... let me know if you need his contact info
Yes please, I would like his contact info. THanks
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Old April 29th, 2012, 09:27 PM   #38 (permalink)
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Thought I'd share my recent experience with you all since there has been alot of discussion, here and in a few other threads, about just what Sprint charges for screen replacement.

I dropped my Evo 4G awhile back and it left a small(size of the tip of a ball point pen apx) divet/pit in the digitizer touch panel. The LCD screen wasn't affected fortunately. About 4 days ago I noticed that the the divet/pit had gotten much bigger.It wasn't like a crack but more like the digitizer screen was separating. Not sure if it's made up of different layers but that's what it looked & felt like. It was in the shape of a rough triangle and was a little smaller than the diameter of a dime. I took it into a sprint repair center to see what a screen replacement would cost me and to have them troubleshoot an issue I was having with the ear speaker(alot of static on calls). I was very happy to come back an hour later and have them hand me my phone with a new screen and ear speaker installed at no cost to me.

I know some of you reading this will think "well you should expect nothing less if your paying the $8 Total Equipment Protection fee every month" which I am, but with all the comments from people who have apparently paid various amounts for in store screen replacements I just couldn't be sure. Before going in I had called Sprint to ask for a quote of the fee I should expect and was told(not surprisingly) that they couldn't tell me because it could be different from store to store. Even among corp stores they said the charge could vary because even though the sales people were corp employees the repair techs were not and the contracted repair techs could set the cost of repair. That makes no sense to me but that's what I was told. The store I went into said the determining factor is usually the size of the damage. Anything under an inch is no charge if you have the E.P.P.
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Old June 14th, 2012, 11:59 PM   #39 (permalink)
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For all of you who are ending up with white screens, this is because you are ripping apart the LCD when removing the digitizer. Part of it sticks to the digitizer if you're not very careful. Also, if anyone needs a repair, I will do it for $30 if it's just the digitizer. Email me about it marinov.petar@yahoo.com but you'll have to pay your shipping both ways. I repair phones very often, and I can send you links to my Craigslist advertisements if you'd like. Also, that thing people were saying that made them lose trust in this company, what exactly is it? It says it's been removed for a privacy concern. Of course.
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Old September 4th, 2013, 11:29 PM   #40 (permalink)
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Which type of LCD Screen do I need for this model?
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Old September 16th, 2013, 04:05 PM   #41 (permalink)
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Quote:
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Which type of LCD Screen do I need for this model?
There are two types of LCD screens for this device. One is the standard screen, the other is the "Wide Flex" LCD screen. You will know you have this version if your LCD flex cable measures 17/32", which is the width of the "Wide Flex" cable.
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Old March 16th, 2014, 05:58 PM   #42 (permalink)
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Do you have any information on the best place to get my shattered 4% HTC Evo repaired...
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Old April 3rd, 2014, 02:16 PM   #43 (permalink)
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Quote:
Originally Posted by TracyMess View Post
Do you have any information on the best place to get my shattered 4% HTC Evo repaired...
If you have a HTC Evo 4G or Evo 3D, you can visit our website (link in our signature), and contact us about sending your device in for a repair. We would love to help!
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