So I updated my phone yesterday afternoon, love it, no really huge problems but its like almost everytime I click the home icon from the internet or app I get that dreading htc boot up screen and then "loading." My friend who the Evo said to take the sd card out, wait 30 seconds then check for updates, did that and it did stop for a while, but it just started back again. I had this problem with 3 previous shifts, but when I got this phone it wasn't really doing it. I kinda assumed that I should just wait a little longer cuz maybe the phone is still loading all the news stuff, but any advice?
Sorry if there's typops & stuff, 4 in the morning & can't sleep lol
When you use the home button, it doesn't stop the app you are using. That app will continue to run. When you stop using an app, you should back out of it using the return hard key. My phone will only show the HTC screen, and do a soft reboot like that when I end a memory intensive process. And it doesn't do it often... I would suggest using the return key and see if it helps...
When you use the home button, it doesn't stop the app you are using. That app will continue to run. When you stop using an app, you should back out of it using the return hard key. My phone will only show the HTC screen, and do a soft reboot like that when I end a memory intensive process. And it doesn't do it often... I would suggest using the return key and see if it helps...
I do that on games and other stuff, just not the internet and it still does it.
I was hoping as others that I was not properly exiting programs, using the home key instead of the proper hard key exit, but it makes no difference. 2 out of every 3 times, when I leave an app I get "loading", 10-15 seconds. Pandora is really bad. It loads after almost every song. I like many of the new features, but they are negated by the constant loading.
After seeing this issue on several forums, I thought I ought to write to HTC. I went to their e-mail support form, filled it out entirely and properly, then hit the SUBMIT button. Whether accidentally or intentionally, this is what came up each of the three times I tried it:
Sorry, but either the page you were looking for can’t be found or we are having a problem making it come to life.
You might want to check out our Site Map for a full list of pages available on this site
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Same problem here. I updated to 2.3 on the 16th I believe. I just happened to check for new updates on my Evo Shift and discovered that it had just been released. I get that "loading" thing all the time now, and it's really annoying.
The biggest reason I found my way here tonight though, is that I've had major problems ever since updating to 2.3 (Gingerbread) on my Evo Shift. Basically, NONE of my apps that are supposed to routinely check for updates are updating, even if I tell them to manually check. Friend Stream hasn't worked at ALL since the Android 2.3 update, it's completely blank and says there are "no recent updates". The Facebook app, which has always been very sporatic getting updates as long as I've had the phone, also has not received any updates since I installed Android 2.3 (Ginberbread). My calendar also will not sync with the GMAIL calendar since the 2.3 update, and I just noticed that the email accounts I have set up on my phone (2 AOL accounts) are not syncing either.
In short, NOTHING is updating manually or automatically as best I can tell. My internet is working fine, both 3G and WiFi (I don't have 4G where I live) and I can update or download new apps fine, but if there's a particular function on the phone that's used by all of the programs I mentioned to update themselves, then this function is NOT working since the 2.3 update (for me at least).
I've only been using an Android phone for a couple months, so I don't know the inner workings, but if there are any Android experts out there that have any suggestions, please chime in. Also, if anybody else is having similar problems since the Gingberbread update for the Evo Shift a few days ago, I'd really like to know.
I went in the Sprint store yesterday and told them about it, first let me say this damn lady was no help. Anyways, she said there's another update coming out for the regular Evo for problems with the android update and that she believes the shift will get it to. So hopefully she was right and we'll get that and it'll work. I love the update and all, just getting annoyed with this problem.
I found one of possibly many causes: Advanced Task Killer! I didn't even use it and had the problem, just having it running and in the notification window brought on frequent reloads of the Home pages. After uninstalling it, the frequency of the reloads went down at least 80%. I still get it when installing a new app (this may be on purpose) and in some other cases as well.
I finally flashed the rooted stock update last night. It has soft rebooted a couple times on me. I think it is probably a bug. Data intensive processes seem to be the culprit for me. The first time it did it titanium backup screwed up all my widgets. Such a pita. Got it straightened out now though.
Android phones work better without a taskkiller. You should NOT be running one, regardless of this reboot problem that came with the update. I will see if I can find one of the multitude of threads that explains how android manages itself and it's tasks. When I do I'll post it up. Until then, UNINSTALL YOUR TASKKILLER!!!!!! You will thank me later.
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So...i love the new update, but the constant loading of widgets is driving me nuts. Im not using a task killer, and im exiting apps by using the back button, not the home, but regardless it seems 50% of the time i still have that problem. Any ideas? Any word if a update will fix this soon?
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My shift is stock. Downloaded the update on the 17th and have been having the loading screen issue all weekend. It doesn't matter if I exit an app using the home button or the return button.
My shift is stock. Downloaded the update on the 17th and have been having the loading screen issue all weekend. It doesn't matter if I exit an app using the home button or the return button.
As I said before... I think it is the one bug this update has... At least it isn't a huge issue. Maybe they will release a fix that will help repair it. I am glad they released gingerbread for this phone. I am impressed that they would deem it worthy of an upgrade. There are a lot of phones with way better specs (on paper) that haven't gotten an update to 2.3 yet. We are ahead of the curve....
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Nope...completely stock 2.3.3....I'm getting the issue more sparingly now, but it still occurs. It seems to happen (i think) when I'm in an app for a longer period time, usually twitter or the browser. Hopefully a fix will be pushed!
I also updated late on June 16. Chronic memory shortage and soft restarts since then. I even get the soft restart when I exit Settings. On Sat, it completely froze when I unplugged it from the charger and I had to remove the battery. My phone is not rooted and I don't use a task killer. I usually back out of applications, but admit I don't always do that. Here's what I've tried which has helped but not eliminated the problem:
> Removed several apps I don't really use.
> Moved a bunch of apps to the SD card.
> Updated the PRL and Profile.
The soft restart used to happen if I played Angry Birds for a long time but now it happens with any and every app.
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I joined because I have this issue. I'm trying to find a way to root my phone in hopes of fixing this - I havent found a way to root it yet, does anyone know how?
Just got off the phone with Sprint tech support. She said it's a known issue for people who installed the update OTA. Her recommendation is that I take the phone to a Sprint service store. They will reinstall via download. Will mean losing all my data so I'm moving everything I can manage to the SD card and backing up as much as possible.
Last she heard they were pausing the deployment until the issue is resolved. Sadly I seem to be one of the first to get it pushed to me. She didn't know anything about a bug fix.
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Just got off the phone with Sprint tech support. She said it's a known issue for people who installed the update OTA. Her recommendation is that I take the phone to a Sprint service store. They will reinstall via download. Will mean losing all my data so I'm moving everything I can manage to the SD card and backing up as much as possible.
Last she heard they were pausing the deployment until the issue is resolved. Sadly I seem to be one of the first to get it pushed to me. She didn't know anything about a bug fix.
Are you referring to the "loading" screen / HTC screen that appears when backing out of certain apps?
Just got off the phone with Sprint tech support. She said it's a known issue for people who installed the update OTA. Her recommendation is that I take the phone to a Sprint service store. They will reinstall via download. Will mean losing all my data so I'm moving everything I can manage to the SD card and backing up as much as possible.
Last she heard they were pausing the deployment until the issue is resolved. Sadly I seem to be one of the first to get it pushed to me. She didn't know anything about a bug fix.
Hopefully they will have it fixed in a timely manner. Good to know they are aware.
Just got off the phone with Sprint tech support. She said it's a known issue for people who installed the update OTA. Her recommendation is that I take the phone to a Sprint service store. They will reinstall via download. Will mean losing all my data so I'm moving everything I can manage to the SD card and backing up as much as possible.
Last she heard they were pausing the deployment until the issue is resolved. Sadly I seem to be one of the first to get it pushed to me. She didn't know anything about a bug fix.
They told me the same thing. Visual voicemail also stopped working with the upgrade.
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Quote:
Originally Posted by mike12806
Are you referring to the "loading" screen / HTC screen that appears when backing out of certain apps?
Im on the phone with Sprint support now, I was just put on hold, they had me to a hard reset and it is still happening. I have been escalated to a higher tech. They "haven't heard reports of this" I told them to do a google search
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Quote:
Originally Posted by mike12806
Are you referring to the "loading" screen / HTC screen that appears when backing out of certain apps?
Im on the phone with Sprint support now, I was just put on hold, they had me to a hard reset and it is still happening. I have been escalated to a higher tech. They "haven't heard reports of this" I told them to do a google search
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sorry for the double post. They told me it was required from the manufacturer I asked if they did any quality control. They said no then quickly changed their answer blaming the manufacturer
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Quote:
Originally Posted by brian86j
Im on the phone with Sprint support now, I was just put on hold, they had me to a hard reset and it is still happening. I have been escalated to a higher tech. They "haven't heard reports of this" I told them to do a google search
An update for everyone. Sprint support claims that they never heard reports of this, while trying to get a replacement phone with 2.2(so I don't have these delays) I was sent to customer retention who put me on hold and spoke to tech support and told then the new rep told me that it was a known issue and a patch would be released soon....seems a little odd to me.
I don't know how many of you guys are familiar with sprint's customer service, especially with regards to smartphone issues but the lower level reps usually don't have a clue. They are the first line of defense for sprint. And are generally used to weed out the power users from the regular folks. if you are tenacious enough you will eventually get a tech who is knowledgeable and knows about the issues you may have. (usually they learn it from one of a number of forums, including this one) But anyway, the moral of the story is that you need to be polite, but unyielding if you need to get something from them.
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Quote:
Originally Posted by 330D
I don't know how many of you guys are familiar with sprint's customer service, especially with regards to smartphone issues but the lower level reps usually don't have a clue. They are the first line of defense for sprint. And are generally used to weed out the power users from the regular folks. if you are tenacious enough you will eventually get a tech who is knowledgeable and knows about the issues you may have. (usually they learn it from one of a number of forums, including this one) But anyway, the moral of the story is that you need to be polite, but unyielding if you need to get something from them.
I just switched to sprint. Good information to have, It would have been nice for them to just say ok thanks known issue, rather than having to be on the phone for 2 and a half hours to get that information today, but hey I guess you live and learn /rant
I just switched to sprint. Good information to have, It would have been nice for them to just say ok thanks known issue, rather than having to be on the phone for 2 and a half hours to get that information today, but hey I guess you live and learn /rant
Yeah, no doubt man. Thing is, the first tech probably didn't have a clue about the update's issues. But really, I have found that treating them with respect and being friendly will get you a lot farther than being angry and pushy. (even if you are ticked about your phone...)
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Quote:
Originally Posted by 330D
Yeah, no doubt man. Thing is, the first tech probably didn't have a clue about the update's issues. But really, I have found that treating them with respect and being friendly will get you a lot farther than being angry and pushy. (even if you are ticked about your phone...)
Understandable, I was trying my best to be nice, until they started being rude and condensing.(I work as a developer/software test engineer so I understand software bugs quite well) Both my wife's and my phone have this issue and with no root available there is not much I can do to try to fix this one on my own.
I will check around tonight when I get a minute and see if they have made headway on root. I will post back if I see anything. It may take a week or two, but usually they are on it like stink on, well you get the drift...
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I wanted to pass along what I have seen on my Evo Shift 4g. I got the 2.3 update early yesterday when I went to check for updates. Since than everything has been great except for the same reported problem. I was getting it probably close to 95% of the time which was pretty annoying. Coincidentally I received my new 16GB Class 10 card this morning and formatted and copied over the contents of my 2GB card at 10am today. It has now been 12 hours and I have only had the loading issue once so far which I am so happy about.
So perhaps this has something to do with apps running from the SD card and the Class 2 not being as fast. I never really kept track of which apps i was in when I experienced the issue, so I cant say if they were running on the SD card or not. But now I have 12GB free on my faster SD card.
Hope that helps other people out, cause its just about solved my issues to date..
Mike
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Quote:
Originally Posted by mikeriz
So perhaps this has something to do with apps running from the SD card and the Class 2 not being as fast.
Mike
Glad to hear that fixed you, I had a similar problem when I was using the optimus; however, Ive wiped my phone and my wife's phone with tech support today with no avail...Once we figure it out I'll post it for all.
Fixed!!! Regarding the slow down when pressing the home button,where the screen went to an "HTC logo", and and then read "loading" for perhaps about 15 seconds. I called Sprint Support. They had me pull the battery and re-boot. They also said they pushed along a few "refresh" commands to my phone. Thanks SPRINT!!!
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This is really hard for me to believe, at least that such a low tech answer might work, but I followed Herb's leading, removed my battery and replaced it, opened and closed 10 apps including memory\power extensive apps, and never once saw the white HTC screen. Thanks, Herb!
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Quote:
Originally Posted by smudgeyjoe
This is really hard for me to believe, at least that such a low tech answer might work, but I followed Herb's leading, removed my battery and replaced it, opened and closed 10 apps including memory\power extensive apps, and never once saw the white HTC screen. Thanks, Herb!
I tried doing this as well when I was first troubleshooting my problem, it went away temporally but it comes back, at least for me. It feels more like a memory leak in the OS than anything else at this point.
1 issue with gingerbread 2.3
