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Old December 7th, 2012, 06:08 PM   #1 (permalink)
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8682: VMFreeMsg Terms & Conditions and key service items will change in early 2013 due to a system update. This may impact your service. Info at http://msg4u.us/mpve

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Old December 7th, 2012, 06:27 PM   #2 (permalink)
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I just assumed the text was from spammer
http://msg4u.us/mpve expands to http://vm.tmce.biz/wap4?app=virginmobile&c=vir&NEXT=P66
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Old December 7th, 2012, 06:40 PM   #3 (permalink)
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guyz... trouble in paradise.. this is bad for us...


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We're upgrading our systems to serve you better and, as a result, some of our Important Service/Product Terms and General Terms & Conditions of Service (the Terms) are being updated. We encourage you to review the Terms before updates take effect (December 2012 through early 2013).
Not to worry, you will receive an email message once the update is complete alerting you that the new Terms are in effect. In the meantime, we wanted to highlight a few of these important updates and remind you of a few that we already had in place - since you're probably wondering what this means to you:

Virgin Mobile / payLo Customers - General Updates
- Kickback Bonus Program
* The Kickback Bonus Program is being expired in its current form and will no longer be available or offered after December 31, 2012. In order to better serve you, we are hoping to bring an updated version of the program back in the future.
- Service Preserver
* Monthly Plan Customers: Effective 12/31/12, Monthly Plan customers will no longer be eligible for the $90 Service Preserver offering.
* Pay As You Go Customers: Effective 12/31/12, Pay As You Go Plan customers who want to take advantage of the Service Preserver offering must add the $90 to their account all at one time (in one single transaction).
- Daily Top-Up Limit Rules Changing
* Currently, you are not able to add a balance if it will pass the maximum account balance threshold of $400. Once the system is updated however, you will be allowed to pass the threshold before being restricted from adding a balance.
- Top-Up Minimums & Maximums
* The Top-Up minimum for Virgin Mobile/payLo customers will remain at $10 ($5 for credit card payments), while the maximum will change to $200 once the system is updated.

Monthly Plan Customers - Updates
- Registered Payment Vehicle Options - Removing Low Balance Option
* If you are a monthly plan customer, you will no longer have the option to have your Registered Payment Vehicle automatically add money to your account if it reaches a low balance ($5 or less). The option to have your Registered Payment Vehicle automatically pay for your Monthly Plan and any other monthly charges will still be available.
- Speed Reduction for Beyond Talk Monthly Plans
* Once the system is updated, we will begin throughput speed reduction for the Beyond Talk Monthly plans on all devices.
To ensure all customers have reliable access to data services, we will begin implementation of throughput speed reduction, once the established threshold is reached.
* To help ensure you're aware of your throughput limiting status, we'll send you a message when 85% of the data threshold has been used, and again when you've reached 100% of your data threshold and speeds will be reduced.
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Old December 7th, 2012, 06:44 PM   #4 (permalink)
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I saw those last couple bullet points and also nearly cried.

What should we do? March on VM headquarters?
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Old December 7th, 2012, 07:10 PM   #5 (permalink)
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I thought the speed reduction was already in effect months ago, after you hit the 2.5GB data limit.
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Old December 7th, 2012, 07:13 PM   #6 (permalink)
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I thought the speed reduction was already in effect months ago, after you hit the 2.5GB data limit.
yes... but this will prob apply to 3g speeds
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Old December 7th, 2012, 07:16 PM   #7 (permalink)
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yes... but this will prob apply to 3g speeds
Oh, i didn't know 3g was not included.
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Old December 7th, 2012, 07:59 PM   #8 (permalink)
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yes... but this will prob apply to 3g speeds
Wait... what? I thought 3G is what HAS been throttled. You mean 4G?
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Old December 7th, 2012, 08:54 PM   #9 (permalink)
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Main point would be the second to last paragraph where it states that there will be a throughput reduction on "all" phones. Pretty sure that means us.
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Old December 7th, 2012, 09:29 PM   #10 (permalink)
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i guess we will just all turn our phone into 3Ds ? if it starts to suck more, i hope people will just start leaving them.
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Old December 7th, 2012, 09:51 PM   #11 (permalink)
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What the hell!? As if my 100kb/s wasn't slow enough on 4 bars barely using it -__- For crying out loud, metro PCS's 4G downloads at 600kb/s on 2 bars.
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Old December 7th, 2012, 10:35 PM   #12 (permalink)
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What the hell!? As if my 100kb/s wasn't slow enough on 4 bars barely using it -__- For crying out loud, metro PCS's 4G downloads at 600kb/s on 2 bars.
You grabbed the words from my mouth!

I'll hopefully switch to T-Mob later on in a month or three or less because Sprint's network where I live in Jacksonville isn't that great... Even without the throttle.
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Old December 7th, 2012, 10:38 PM   #13 (permalink)
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Well Sprint is upgrading their service where I live and so hopefully they'll make 3G faster.
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Old December 7th, 2012, 11:17 PM   #14 (permalink)
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Sprint/VM should be ashamed of themselves calling these speeds "3G".
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Old December 8th, 2012, 01:47 AM   #15 (permalink)
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doesnt change anything for me thank goodness, I dont use data (off Wi-fi anyway) since Sprint/VM is only 2g around me.. I make calls on mine, thats it
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Old December 8th, 2012, 06:47 AM   #16 (permalink)
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doesnt change anything for me thank goodness, I dont use data (off Wi-fi anyway) since Sprint/VM is only 2g around me.. I make calls on mine, thats it
There's a weird combination in me that's angry at you for rubbing it in, but taking pity upon you for not having 3G to begin with :P
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Old December 8th, 2012, 09:48 AM   #17 (permalink)
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This is outrageous! I mean, I get MAYBE 100kbps on 3g with 2 bars here in Albuquerque. But I really think with Virgin changing all of their terms and conditions, a lot of people are gonna go to other carriers like T-Mobile or whatever (which averages about 3 bars here ) I would much rather have 4g at the ready and accessible
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Old December 8th, 2012, 09:57 AM   #18 (permalink)
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This is outrageous! I mean, I get MAYBE 100kbps on 3g with 2 bars here in Albuquerque. But I really think with Virgin changing all of their terms and conditions, a lot of people are gonna go to other carriers like T-Mobile or whatever (which averages about 3 bars here ) I would much rather have 4g at the ready and accessible
i think we should start a petition on change.org... would that work???
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Old December 8th, 2012, 10:09 AM   #19 (permalink)
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i think we should start a petition on change.org... would that work???
Highly doubt it, unfortunately its not like this is a contract plan. Then it would be slightly different. As of now though, its one of those things where all they're gonna say is, "Don't like it? You don't have to stay."
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Old December 8th, 2012, 10:34 AM   #20 (permalink)
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lol, i admit it used to suck a few years back when I was with sprint... but after I left and went to Straight Talk, I found I didnt use the 3G (or 3.5G lol) as much as I thought, usually used Wi fi more, was just nice to have the option was all
Originally only bought the Evo V for the camera..
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Old December 8th, 2012, 10:39 AM   #21 (permalink)
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lol, i admit it used to suck a few years back when I was with sprint... but after I left and went to Straight Talk, I found I didnt use the 3G (or 3.5G lol) as much as I thought, usually used Wi fi more, was just nice to have the option was all
Originally only bought the Evo V for the camera..
yeah but this all means that I have to limit my ingress usage... i can't handle that... they can't do this to me... i think im addicted...

VIVA LA RESISTANCE!!!
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Old December 8th, 2012, 10:48 AM   #22 (permalink)
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Whats all the fuss about? Isnt this exactly what we have known? 10gb on 4g that is then throttled down to 3g when the 4gb limit is reached?

Its my understanding that they are not enforcing the throttling right now but in 2013 they will - hence the notification.

Also, they cant sell a phone as '4g' and then just take away the high-speed service. They have to supply some 4g service.
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Old December 8th, 2012, 10:54 AM   #23 (permalink)
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lol, I guess I just lucked out that I have wi fi in most places I go, heck even the local wal-mart has usable wi-fi now lol (was using the evo v on wi-fi alone for the first month I had it lol)
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Old December 8th, 2012, 10:55 AM   #24 (permalink)
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Everyone be like rage. I rarely use my 3g, I use it for facebook and a game or so while I'm at school, other than that I'm always on wifi.. lol
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Old December 8th, 2012, 12:19 PM   #25 (permalink)
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Isn't the throttle after 2.5gb of data? I've yet to reach that in a month.
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Old December 8th, 2012, 01:34 PM   #26 (permalink)
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Everyone is raging for something that was already their policy and enforced on all other phones.

This is what we get for all the people that were dropping their internet to just use the hotspot.

May I just say, I told you so.
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Old December 8th, 2012, 03:56 PM   #27 (permalink)
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Yes people if you are abusing the data and usage please stop, this ruins it for everyone because Virgin will just put more and more limits on data and 4g. You don't need to hot spot or tether or whatever without buying the plan. Quit using 50 or more gigabytes of data, that's crazy.
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Old December 8th, 2012, 04:24 PM   #28 (permalink)
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So from what I read, there will be a general, network-wide speed reduction starting next year.

In that case:
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Old December 8th, 2012, 07:31 PM   #29 (permalink)
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Quote:
Originally Posted by SuperAfnan View Post
Yes people if you are abusing the data and usage please stop, this ruins it for everyone because Virgin will just put more and more limits on data and 4g. You don't need to hot spot or tether or whatever without buying the plan. Quit using 50 or more gigabytes of data, that's crazy.
It's not the people that are abusing the data, it's the carrier not having the space we all need. Just what did they think would happen when they started offering phones at 3g speeds, and now 4g/LTE, with 2 & 4 processors? Did they actually think that the bandwidth they had would still handle it all? And now, they want to try to cut everybody back because their network can't handle the phones they have developed to handle more in the first place. It's just like these 4g/LTE phones. They sold the phones first, now they want to expand the network. In my world, that's called going out the world backwards.
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Old December 8th, 2012, 11:28 PM   #30 (permalink)
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So from what I read, there will be a general, network-wide speed reduction starting next year.
Now, as stated:
Quote:
Speed Reduction for Beyond Talk Monthly Plans * Once the system is updated, we will begin throughput speed reduction for the Beyond Talk Monthly plans on all devices. To ensure all customers have reliable access to data services, we will begin implementation of throughput speed reduction, once the established threshold is reached. * To help ensure you're aware of your throughput limiting status, we'll send you a message when 85% of the data threshold has been used, and again when you've reached 100% of your data threshold and speeds will be reduced.
Which means, when you reach 2.125GB (85% of your threshold) you will receive a notice, then at 2.5GB the throughput speed reduction will be in effect...

Certainly didn't say anything about a general, network wide speed reduction. Only for those that break the threshold.
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Old December 9th, 2012, 05:51 AM   #31 (permalink)
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Some areas were not being throttled at all, regardless of how much data you used. This is being corrected.

Also, they may finally start actually monitoring our use.

In either case, if you don't use over 2.5gigs, you won't see a difference, and if your speeds are already slow, it won't change even after you exceed 2.5 gigs.


Lots of panicking for nothing.
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Old December 9th, 2012, 07:27 AM   #32 (permalink)
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Exactly.....lol
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Old December 9th, 2012, 09:12 PM   #33 (permalink)
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Quote:
Originally Posted by BackHandLegend View Post
What the hell!? As if my 100kb/s wasn't slow enough on 4 bars barely using it -__- For crying out loud, metro PCS's 4G downloads at 600kb/s on 2 bars.
My sentiments exactly.
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Old December 10th, 2012, 02:21 AM   #34 (permalink)
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The speeds are slow enough and the storage is expandable enough to where I never even hit the threshold. Even with netflix use here and there on 3G (even though battery life is horrid at least for me) I never hit the limit.

Also, basically what I see from this is that they'll actually watch the EVO and any other phone. The Evo was not monitored, at least for me.

I've switched phones willy nilly and the Evo was the only one where I would log into my account and have it say Data Allotment: Unlimited MB.

If only tracking minutes were as poorly done as tracking data on this, haha.
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Old December 11th, 2012, 07:21 PM   #35 (permalink)
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Highly doubt it, unfortunately its not like this is a contract plan. Then it would be slightly different. As of now though, its one of those things where all they're gonna say is, "Don't like it? You don't have to stay."
Completely agree with that I can't stand the fact that they throttle the "as of already" crappy service lol the only reason I like Sprint is because they're the only service that has unlimited data!
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Old December 11th, 2012, 07:24 PM   #36 (permalink)
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Completely agree with that I can't stand the fact that they throttle the "as of already" crappy service lol the only reason I like Sprint is because they're the only service that has unlimited data!
Throttling might actually help improve speeds so that one person can't hog all the bandwidth in your area.
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Old December 11th, 2012, 07:37 PM   #37 (permalink)
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Throttling might actually help improve speeds so that one person can't hog all the bandwidth in your area.
We might have a few of those "one persons" on here :P
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Old December 12th, 2012, 12:32 AM   #38 (permalink)
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they might be the ones complaining the most lol
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Old December 13th, 2012, 02:50 PM   #39 (permalink)
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Quote:
Originally Posted by koopakid08 View Post
Throttling might actually help improve speeds so that one person can't hog all the bandwidth in your area.
No what's more likely is the throttling opens up more bandwidth that is immediately oversold again.
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Old December 13th, 2012, 03:39 PM   #40 (permalink)
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Wonder how long I can connect to 4G for without having service. I'm guessing when they upgrade their system.
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Old December 13th, 2012, 05:47 PM   #41 (permalink)
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I just got the message today.
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Old December 13th, 2012, 06:00 PM   #42 (permalink)
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I just got the message today.
same... only got it 2day
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Old December 13th, 2012, 06:37 PM   #43 (permalink)
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Got mine last week, everyone will get it because my niece received it and she has the rumor 2. Can't use to much data with that phone.
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Old December 22nd, 2012, 08:34 AM   #44 (permalink)
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Do we know how slow the throttle speeds are? I was considering trying to tether my phone to my tablet. I usually watch netflix on it and that obviously takes up a few gigs a month, but the wifi I use is very slow. The only thing I would use it for it browsing web/netflix, obviously not downloading huge amounts of data.
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Old December 22nd, 2012, 09:09 AM   #45 (permalink)
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3g has been throttled at 2.5gb for a long time, while 4g hasnt. this is an unclear version of the terms. when i got this message last month, it clarified they are referring to 4g phones. the text was changed because people probably assumed 3g was being unthrottled, and 4g throttled instead. now, they just have "all phones"

tldr: theyre throttling 4g speeds at 2.5 gb. speed and data limit may vary, thus no direct numbers listed.
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Old December 22nd, 2012, 11:38 AM   #46 (permalink)
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Quote:
Originally Posted by mastersoup View Post
3g has been throttled at 2.5gb for a long time, while 4g hasnt. this is an unclear version of the terms. when i got this message last month, it clarified they are referring to 4g phones. the text was changed because people probably assumed 3g was being unthrottled, and 4g throttled instead. now, they just have "all phones"

tldr: theyre throttling 4g speeds at 2.5 gb. speed and data limit may vary, thus no direct numbers listed.
So in that case, we have 2.5gb of 3g and 4g data to burn through so to speak? or 5gb I guess?
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Old December 22nd, 2012, 11:41 AM   #47 (permalink)
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sadly where i live virgins 3g is still faster than t-mobiles 2g
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Old December 22nd, 2012, 02:37 PM   #48 (permalink)
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Once throttled your download speeds will be 256 kb/s or less until your plan restarts.
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Old December 22nd, 2012, 02:41 PM   #49 (permalink)
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Quote:
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Once throttled your download speeds will be 256 kb/s or less until your plan restarts.
No worries for me, that's my max speed.
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Old February 4th, 2013, 08:03 PM   #50 (permalink)
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No 4g in my area. But I have a 1100-1700kb speed on my 3G and my WiFi has 2500; km speed. Even uploads on 3G are pretty decent of like 400-900kb speed.
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