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View Poll Results: Speaker Crackle/Reverb
Yes 28 60.87%
No 18 39.13%
Voters: 46. You may not vote on this poll

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Old September 15th, 2010, 06:15 PM   #1 (permalink)
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Default Call Crackle/reverb

How many Fascinates are suffering from this during calls? I heard it for the first time today and came to the forums and found a few more people who had the same problem. I was just wondering if this is a reason to return it or its a software issue.

During calls sometimes there is crackling or sort of reverbing from the ear piece. It usually happens when you are speaking loudly.

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Old September 15th, 2010, 06:19 PM   #2 (permalink)
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Nope not me, not on the phone itself, nor the speakerphone. I've had an issue once with the BT but thats a different topic
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Old September 15th, 2010, 06:35 PM   #3 (permalink)
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i crackle sometimes.. just dont let your finger hit the mic @ the bottom ; thats what causes it
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Old September 15th, 2010, 06:48 PM   #4 (permalink)
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Tried that Billy but no difference. It just happens when you speak loudly.
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Old September 15th, 2010, 06:48 PM   #5 (permalink)
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Had 'crackle' my very first call... it was freakin' loud too, but it only lasted for about 3 seconds. Not a single instance since. Experienced reverb/echo once (or twice if memory serves me correctly.

**SOMEWHAT OFF TOPIC, I GUESS**
Just to throw this in and I know it's somewhat OT, I've experienced something I've only ever experienced one other time with a cell phone carrier... I got a dropped call. First time was with T-Mobile back in 2004.
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Old September 15th, 2010, 07:16 PM   #6 (permalink)
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No crackle for me yet - I'll let you know if it happens though...
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Old September 15th, 2010, 07:53 PM   #7 (permalink)
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In Brief...My first SF had it bad...exchanged it and now is a LOT better with only slight occasional reverb now.

To Digress a bit...
Took phone in to store on day 2 to test floor model (it did sound better).
Talked to VZW Tech and asked for exchange. He did a test call and said he couldn't hear/reproduce it (after he criticized me for having the earpiece vol up too high, turned it down low, and tested it at normal speaking voice).
I clarified that you'd have to speak loudly or be in car (when i usu turn vol up/ talk loud).
He told me that there were several updates on the way to remedy several issues...one of which may be this one...so he wouldn't exchange it and I'd have to wait.
I asked if he'd listen to floor model and compare...
He said it didn't matter, he would have to reproduce it on my phone
At that point I had to leave cause I was getting somewhat upset.

Called VZW customer service that evening who were more than helpful and told me I should've been able to exchange it once for any reason. He also put a note in system to have the restocking fee waived at another store b/c i told him I would not be going back to the first store.

Guess I got lucky the 2nd time, cause if this problem is really common I might have got another phone with the same problem.
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Old September 15th, 2010, 08:07 PM   #8 (permalink)
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At that point I had to leave cause I was getting somewhat upset.

Called VZW customer service that evening who were more than helpful and told me I should've been able to exchange it once for any reason. He also put a note in system to have the restocking fee waived at another store b/c i told him I would not be going back to the first store.
I'm done dealing with or otherwise interacting in any capacity with Verizon store employees, 'Corporate' or 'Premium Retailer'.
I really don't want to sound dramatic but... from the bottom of my heart and I mean this with all sincerity, they can take their B.S. and cavalier-condescending attitude and GTH.

However, the phone reps, from cust. service to the techs over the years have all been really good to great.
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Old September 15th, 2010, 09:27 PM   #9 (permalink)
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Two things: One, I'm surprised up to this point Im the only one who voted no. Two, I concur that the people in CS at *611 have always been terrific. Cannot say the same for the in-store reps though
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Old September 15th, 2010, 10:17 PM   #10 (permalink)
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I have heard it when I speak really loud I guess. Not sure but when I talk at a normal voice I don't hear it.

But with other phones I usually have to speak up when talking, with the SF it seems I don't.
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Old September 15th, 2010, 11:31 PM   #11 (permalink)
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On the incredible, I went to ##778 and changed to ervc-b. Is this possible on fascinate? If yes, has anyone tried it yet..and did it help with crackling?
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Old September 16th, 2010, 12:07 AM   #12 (permalink)
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Yeah, it's kind of a serious thing I can hear when I talk into the phone at any sort of volume. The sound is just like when I take my camera to a club and try to record video and it gets overwhelmed - it's like the microphone can't handle me talking very loudly into it (and by "loudly" I mean a normal volume while in my car). It was consistently noticeable on a call tonight.

*sigh* Can't anyone make a Droid phone that works well as a phone? I'm really good with the earpiece volume and clarity when I'm not talking into the phone. :-(
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Old September 16th, 2010, 12:18 AM   #13 (permalink)
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To be clear on this : what I meant was I hear sort of crackling and interference when I talk into the phone. Its ALMOST like the ear piece speaker was blown for a second or two. Yes?
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Old September 16th, 2010, 10:23 AM   #14 (permalink)
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I don't know whether i should get this replaced or wait for the software update.
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Old September 16th, 2010, 02:48 PM   #15 (permalink)
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On my way to the store right now. Lets see what I find with other models.
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Old September 16th, 2010, 03:06 PM   #16 (permalink)
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I hear it occasionally on my D1 and sometimes my own voice echo through the earpiece but never while on BT.
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Old September 16th, 2010, 04:13 PM   #17 (permalink)
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Quote:
Originally Posted by PaulRivers View Post
Yeah, it's kind of a serious thing I can hear when I talk into the phone at any sort of volume. The sound is just like when I take my camera to a club and try to record video and it gets overwhelmed - it's like the microphone can't handle me talking very loudly into it (and by "loudly" I mean a normal volume while in my car). It was consistently noticeable on a call tonight.

*sigh* Can't anyone make a Droid phone that works well as a phone? I'm really good with the earpiece volume and clarity when I'm not talking into the phone. :-(
Motorola makes a couple of Droid phones that work well as phones.
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Old September 16th, 2010, 05:36 PM   #18 (permalink)
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I heard crackling sounds today. some call I hear some not. strange...
If i'm in the office, I don't hear it. However, if I'm out side, i hear all the time....should I really return and change it? Could be solve by update?
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Old September 16th, 2010, 09:09 PM   #19 (permalink)
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My new phone has very tiny levels of it but its way better!
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Old September 16th, 2010, 09:10 PM   #20 (permalink)
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I do have that issue with mine.
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Old September 16th, 2010, 09:18 PM   #21 (permalink)
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Now I have the effing loose volume rocker. Its a little annoying.
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Old September 17th, 2010, 03:15 AM   #22 (permalink)
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Quote:
Originally Posted by II Kings 9:20 View Post
Motorola makes a couple of Droid phones that work well as phones.
Are you referring to the Droid X, which has a ringtone volume so low you could miss it (according to the reviews)? Or that reboots itself over and over again all day? (from someone I actually know in person who has one). :-(
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Old September 17th, 2010, 09:09 AM   #23 (permalink)
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The fascinate that I got has absolutely great call quality. I could almost compare it to X...and definitely much better than my Incredible.
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Old September 17th, 2010, 09:10 AM   #24 (permalink)
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Quote:
Originally Posted by namlee78 View Post
I heard crackling sounds today. some call I hear some not. strange...
If i'm in the office, I don't hear it. However, if I'm out side, i hear all the time....should I really return and change it? Could be solve by update?
Make sure and don't put your finger on or around the microphone at the bottom...if that happens, you will hear crackling.
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Old September 17th, 2010, 10:38 AM   #25 (permalink)
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Originally Posted by PaulRivers View Post
Are you referring to the Droid X, which has a ringtone volume so low you could miss it (according to the reviews)? Or that reboots itself over and over again all day? (from someone I actually know in person who has one). :-(
Neither of these statements are true. I work outdoors, and if my X is ringing, there's no way it could be missed (my volume is all the way up for the ringer).
And my X has never, not once, rebooted unless I turned the phone off myself. Just wanted to clarify these two things are most likely isolated incidents, or problems with that person's particular unit.
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Old September 17th, 2010, 11:15 AM   #26 (permalink)
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Neither of these statements are true. I work outdoors, and if my X is ringing, there's no way it could be missed (my volume is all the way up for the ringer).
And my X has never, not once, rebooted unless I turned the phone off myself. Just wanted to clarify these two things are most likely isolated incidents, or problems with that person's particular unit.
I would just like to "clarify" that I cannot say for sure about the ring volume thing as it's something I read in the online reviews (the phonearena professional review, I think), but there is absolutely no doubt about the rebooting thing with my friends phone. Every time it reboots (which happens without user intervention), you hear it go "Drooooooid", which happens several times a day. I would imagine you have the volume turned off for the reboot sound.

It's not even the hugest deal in the world, it usually happens while you're not using the phone, but it's definitely happening to his phone.
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Old September 17th, 2010, 02:46 PM   #27 (permalink)
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I tried to exchange today but, they wouldn't wave my restocking fee.
I heard lots of echo on my phone when I'm taking on the phone.
One of my friends who bought the same phone same day, he said he didn't have any issue and asked me how I hold the phone when I'm talking. I ususally put my phone on my chin really close and talk. He sugguested that make a little gap between your mouth and phone mic. wow.. that was it..I didn't here any echo sounds. But, it's kind of annoying that I have to take off little space between my mouth and my phone.

Do you guys think noise cancelling feature can be add it by software?
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Old September 17th, 2010, 02:57 PM   #28 (permalink)
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Quote:
Originally Posted by namlee78 View Post
I tried to exchange today but, they wouldn't wave my restocking fee.
I heard lots of echo on my phone when I'm taking on the phone.
One of my friends who bought the same phone same day, he said he didn't have any issue and asked me how I hold the phone when I'm talking. I ususally put my phone on my chin really close and talk. He sugguested that make a little gap between your mouth and phone mic. wow.. that was it..I didn't here any echo sounds. But, it's kind of annoying that I have to take off little space between my mouth and my phone.

Do you guys think noise cancelling feature can be add it by software?
I returned mine today because of the reverb/echo. This was after I exchanged the phone for a new one on Sunday. At the store, the idiot rep refused to waive the $35 fee even though I told him the reason was due to the reverb. He said he'd go talk to the manager but still no dice. As soon as I left the store I called 611 and spoke with customer service in a very nice tone. I explained the situation and the CS rep stated that the fee should only be applied if someone just doesn't want the phone, not if it is faulty. I asked him to make notes on my account and he said that I should call the store and speak with the manager. That's exactly what I did and the manager refunded the fee and was very apologetic, especially when I told him that the rep, Hoisea (what the f**k kind of name is that) said that he already spoke with the manager which he never did. Long story short, if you're not happy with the phone, call CS and have them put notes in your account so you don't have to pay the restocking fee.
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Old September 17th, 2010, 03:26 PM   #29 (permalink)
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I returned mine today because of the reverb/echo. This was after I exchanged the phone for a new one on Sunday. At the store, the idiot rep refused to waive the $35 fee even though I told him the reason was due to the reverb. He said he'd go talk to the manager but still no dice. As soon as I left the store I called 611 and spoke with customer service in a very nice tone. I explained the situation and the CS rep stated that the fee should only be applied if someone just doesn't want the phone, not if it is faulty. I asked him to make notes on my account and he said that I should call the store and speak with the manager. That's exactly what I did and the manager refunded the fee and was very apologetic, especially when I told him that the rep, Hoisea (what the f**k kind of name is that) said that he already spoke with the manager which he never did. Long story short, if you're not happy with the phone, call CS and have them put notes in your account so you don't have to pay the restocking fee.
So you do not have Fascinate anymore?
Should I have to exchange or return? So many people have same issue with this. I just sold my incredible :-( I don't know what to do... just hoping that update will fix this if this is not hardware issue.
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Old September 17th, 2010, 03:41 PM   #30 (permalink)
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So you do not have Fascinate anymore?
Should I have to exchange or return? So many people have same issue with this. I just sold my incredible :-( I don't know what to do... just hoping that update will fix this if this is not hardware issue.
Nope, no more fascinate. I exchanged it sunday for a new one and still had the problem, so I'm out and back with my old Incredible, which I didn't sell. I'm really hoping for the EVO like device to come to VZW soon, or I might get the fascinate again if they get the bugs worked out and upgraded to 2.2
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Old September 17th, 2010, 03:54 PM   #31 (permalink)
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I would just like to "clarify" that I cannot say for sure about the ring volume thing as it's something I read in the online reviews (the phonearena professional review, I think), but there is absolutely no doubt about the rebooting thing with my friends phone. Every time it reboots (which happens without user intervention), you hear it go "Drooooooid", which happens several times a day. I would imagine you have the volume turned off for the reboot sound.

It's not even the hugest deal in the world, it usually happens while you're not using the phone, but it's definitely happening to his phone.
I also have the X with no reboot issues. I can hear my phone ringing no problem, but I would definitely like it to be a little louder. Other than that, I would say the X is damn near perfect.

Supposedly Motorola stated some of these if not all would be addressed in the upcoming OTA.
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Old September 17th, 2010, 06:18 PM   #32 (permalink)
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I went to my store the other day and they told me that any audio issues were going to be fixed with 2.2 which hinted to me that they werent going to bother looking at it or exchange it so i didnt try. If im gonna exchange it ill call CS first just so i dont have any problem. In response to the X comments above the X is the best phone ive ever had in terms of call quality for me and the person in talking to. Never had a reboot either. I wouldve kept it if it was the size of the fascinate and didnt have the bump on the back.
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Old September 17th, 2010, 06:40 PM   #33 (permalink)
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Why can't any company just get everything right? Lol
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Old September 18th, 2010, 03:49 PM   #34 (permalink)
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Quote:
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I would just like to "clarify" that I cannot say for sure about the ring volume thing as it's something I read in the online reviews (the phonearena professional review, I think), but there is absolutely no doubt about the rebooting thing with my friends phone. Every time it reboots (which happens without user intervention), you hear it go "Drooooooid", which happens several times a day. I would imagine you have the volume turned off for the reboot sound.

It's not even the hugest deal in the world, it usually happens while you're not using the phone, but it's definitely happening to his phone.
No, my phone doesn't reboot on it's own. All my recently used apps (shown by holding the home button) are still running every time I check them. If my phone was rebooting on its own, the phone would display "no recent items" or something to that effect.

I'm not sure if you're trying to say that it's happening to me and I just don't notice it, but that's what your "clarify" sarcasm post sounded like.
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Old September 18th, 2010, 04:12 PM   #35 (permalink)
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Mine has done it from the day I got it but I love this phone way more then my D1 so I will just deal with it until a fix comes out.
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Old September 18th, 2010, 04:29 PM   #36 (permalink)
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I exchanged mine today and the one i got doesnt have it nearly as bad. One thing i couldnt believe is when the rep took my SD card out of my old one to put in the new one he just pulled it out. I said hey u know thats spring loaded right so it just pops out if u push it in first. His reply was "Oh I didnt know that. Well it comes out the same like this so its fine." Way to know your product idiot.
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Old September 18th, 2010, 04:51 PM   #37 (permalink)
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Just to add to this thread, can people post if their volume rocker also 'rattles' ? Just gives some idea if its normal or not.
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Old September 18th, 2010, 05:21 PM   #38 (permalink)
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My call quality is outstanding. And volume rocker rattles but it doesn't bother me at all.
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Old September 18th, 2010, 05:38 PM   #39 (permalink)
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Quote:
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Just to add to this thread, can people post if their volume rocker also 'rattles' ? Just gives some idea if its normal or not.
Kind of, if I put the phone next too my ear and shake it I can hear it "rattle" but it works fine.
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Old September 18th, 2010, 06:44 PM   #40 (permalink)
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Just to add to this thread, can people post if their volume rocker also 'rattles' ? Just gives some idea if its normal or not.
Its normal
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Old September 18th, 2010, 08:02 PM   #41 (permalink)
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im starting to get confused because i really want the fascinate but i dont want bad call quality
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Old September 18th, 2010, 09:40 PM   #42 (permalink)
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Originally Posted by Retrokid223 View Post
im starting to get confused because i really want the fascinate but i dont want bad call quality
Yeah I hate to call it a crap shoot because I do believe most fascinates are probably ok. Not to be a fanboy but the problems are over represented here because you have people with problems coming here looking for help. People without problems will not be here as much not as vocally
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Old September 18th, 2010, 09:41 PM   #43 (permalink)
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I tried out the SF in the Verizon store today. Call quality seemed fine and clear on my end, but the person I called said ALL the background noise was audible, and that there was a LOT of crackling/distortion from my voice and the other noise.

Is this what everyone is talking about? I was assuming you were all saying that the speaker to listen on was the one causing the noise.
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Old September 19th, 2010, 04:12 AM   #44 (permalink)
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That's not what I'm talking about, I hear it on my end.
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Old November 14th, 2010, 02:33 AM   #45 (permalink)
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Question Still happening?

Hi, I just picked up my Fascinate yesterday & I noticed the reverb right away, so I went back to the store & switched it out not even an hour after I got the phone. My new phone has the same issue. Is anyone else still suffering from this? Its so crazy to constantly hear yourself talk when you're on the phone...

I absolutely love this phone & don't want to have to compromise by switching to another one. I guess I'm just looking to find out if I take a chance and switch it one more time if that has a chance of fixing the problem.

Thanks for your input!
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