May 3rd, 2011, 08:37 AM
Join Date: Oct 2010
Carrier: Not Provided
Thanked 23 Times in 19 Posts
Besides totally reflashing the firmware, there's really nothing more you can do. I think the first thing you should try to determine is if it is in fact software or hardware. Are you on 2.2? Are you wanting to try everything you can BEFORE you take it back and replace the hand unit?
If so I would do the following:
THIS WILL WIPE EVERYTHING FROM YOUR PHONE AND COULD POTENTIALLY RENDER YOUR PHONE UNUSEABLE!!! PROCEED AT YOUR OWN RISK!
-- Use the thread in here that is stickied at the top of this forum on "how to get Froyo if your OTA is failing". This will walk you through the process of TOTALLY reflashing your phone.
-- Once you have the Out-of-the-box firmware on the unit STOP. Do not do any updates. Check the phone out. Is it still acting funny? I know there will be *some* differences (like the softkeys at the bottom will only stay lit for 5 second) but use it like this for however long you need to feel comfortable that you've "put it through it's paces". Assuming it does NOT happen, move on. Obviously if it's still happening, then it's likely a hardware issue.
-- Check for updates and DL the next update. This should NOT be 2.2. This was a patch-type update for 2.1. Again STOP. Use the phone like this. Does the behavior continue?
-- Finally, update to 2.2 and continue testing.
The above WILL WIPE EVERYTHING FROM YOUR PHONE. I would ONLY do the above steps if you're really not wanting a refurb phone. The only other option besides the above is to go into Verizon and ask for a new phone. They should give you one but it will be a refurb.