Go Back   Android Forums > Android Phones > Samsung Fascinate > Fascinate - Support and Troubleshooting

Get excited for the Samsung Galaxy S5! Find everything you need and discuss it in our Galaxy S5 Forum!

test: Reply
 
LinkBack Thread Tools
Old April 29th, 2012, 03:09 PM   #1 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Apr 2012
Posts: 20
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Angry Menu, Home, Back, Search Keys, & Power Button Fail in Browser

I'm trying to curb my anger over this, but here is the issue.

The Menu, Home, Back, Search Keys of my Fascinate become unresponsive when web browsing, usually once per day or every other day. Usually when I'm working with a client or associates at work. Very embarrassing as I hear about all the fruit phones and newer android handsets never failing.

At this point in my waterboard session, the handset screen will stay on until the battery dies. Pressing the power button takes a screen snap-shot. I must slip off the case, remove the battery, and reinsert the battery to regain use of my phone. 6 months of this is about all I can take.

I frequently clear the memory. And keep all unused apps closed.

Is this normal for Android users? Should I scrap this handset? Does syware accumulate as in a PC?

Any help appreciated.

Ashton2 is offline  
Reply With Quote
sponsored links
Old April 29th, 2012, 05:49 PM   #2 (permalink)
Member
 
Join Date: Feb 2011
Posts: 178
 
Device(s):
Carrier: Not Provided

Thanks: 4
Thanked 6 Times in 6 Posts
Default

What version of Android do you have?

No, it's not normal. No, it's not the Fascinate handset as a whole. I have one and I know two others who use theirs much more than I do with little to no problems.

Yes, malware is a known issue on all mobile devices, including Android phones. Depending on where you browse and the apps you install, you can pick up things ranging from poorly written phone apps or web scripts to info-stealing phone-hacking viruses.

You also get so zealous about closing stuff that you end up shutting down services that need to be running -- or your phone will freeze!

What to try? I have no idea how knowledgable you are about your phone or thd Android system, so here are some generic suggestions:
-- Search these forums for good antivirus apps. Pick one, download it, and run it -- three times.
-- Search the forums for stopping or killing apps and services. Read and heed; act responsibly.
-- Consider backing up all your files to the card, remove the card, and do a factory reset. Search the forum to find out how.

The phone is not necessarily bad. That doesn't mean you didn't get a lemon. Many Verizon techs are pretty helpful. That doesn't mean you won't get a lemon. If you do wind up calling or personally talking to a Verizon tech, insist on one who has used the phone - not just someone who has "had the training" and can read instructions off the computer screen.

Good luck!
Ed
EdNerd is offline  
Reply With Quote
Old April 29th, 2012, 07:36 PM   #3 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Apr 2012
Posts: 20
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default Version

Version 2.2.2
Ashton2 is offline  
Reply With Quote
Old April 29th, 2012, 11:18 PM   #4 (permalink)
Member
 
Join Date: Feb 2011
Posts: 178
 
Device(s):
Carrier: Not Provided

Thanks: 4
Thanked 6 Times in 6 Posts
Default

If you go to your home screen and hit the menu button, the bottom choice is Phone Info. You'll see:
-- Firmware version
-- Baseband version
-- Kernal version
-- Build number

If your firmware is 2.2.2, then you can go to the top - System updates - and see if you can get the 2.3 update.

Ed
EdNerd is offline  
Reply With Quote
Old April 30th, 2012, 09:15 PM   #5 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Apr 2012
Posts: 20
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default System upgrades

I ran the Check New, under system updates. It came back with 'No new software update available'.

Hardware Version: I500.04
Firmware Version: 2.2.2
Baseband version: S:i500.04 V.ED05
Kernel Version: 2.6.32.9
Build Number: SCH-I500.ED05

What other method could I use to upgrade to version 2.3?
I'll check Samsung's website.
Ashton2 is offline  
Reply With Quote
Old May 1st, 2012, 09:22 AM   #6 (permalink)
Member
 
Join Date: Feb 2011
Posts: 178
 
Device(s):
Carrier: Not Provided

Thanks: 4
Thanked 6 Times in 6 Posts
Default

If you're comfortable with your computer, you can search through the forums for how to get the 2.3 update and load it manually. Look for posts that talk about the update freezing; other key words could be ODIN and apk.

You might also consider going root. It's not a bad option, but it's not for everyone.

And then there's the backup/factory reset option.

Me - I'm still running 2.1. My phone froze up every time Verizon pushed the 2.2 and 2.3 updates. But mine still works okay, so I'm not messing with it at the moment. I have considered doing a total backup, then telling Verizon the phone is gimped (because it won't receive and install the updates) and getting another one but with all updates already installed.

The Fascinate phone really isn't a bad piece of work as a rule. But with Verizon's bloatware, updates that might not set well with apps you have installed, apps fighting with each other, and "clever" pieces of web scripts scattered all over everywhere, it can get so full of junk that it's like trying to tow a yacht down the freeway with a Toyota Camry.

Good luck!
Ed
EdNerd is offline  
Reply With Quote
Reply


Go Back   Android Forums > Android Phones > Samsung Fascinate > Fascinate - Support and Troubleshooting
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 02:32 PM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.