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Old March 8th, 2012, 09:24 PM   #1 (permalink)
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Default Is this Samsung Prevail recoverable? Need Drivers for SPH M820

Hello everyone, can I ask a quick question about a Samsung phone? I cannot get Windows to recognize the phone when I plug it in. It says "USB Device Not Recognized" and I cannot find a driver online to get it to see the phone. It belongs to my nephew, he said it had been rooted, and he accepted an over-the-air update from BoostMobile and now its pretty hosed up. Not a cell phone expert by any means, but here is pretty much where it sits at the moment.

-- When I plug it into a Windows machine (tried 3 or 4) it says "USB Device Not Recognized"



-- You do get the green battery charging screen.




--The phone won't turn completely on though, when you press the power button it gives you the Samsung Prevail screen...



-- Then it stops at the BoostMobile Splash Screen.



-- I can hold Volume-up, Power On and Home and get into the recovery console.



There are 4 options on the recovery:
****Reboot System Now: Works, it will restart the process.

****Apply sdcard:update.zip: I get e:can't mount /dev/block/mmblk() over and over and it goes back to the options.

****Wipe data/factory reset: Works, acts like its resetting but same thing after.

****Wipe cache partition: Works too, but it doesn't seem to do anything either, same thing after I run it.

Again, I am by no means an expert on cell phones, but do you guys think its a goner? Sure hope not. I think if I could get a computer to recognize it as a USB device I could make some progress, but I cannot find a driver anywhere to make it work. Thanks in advance to anyone who replies.

Jake A.
South Carolina

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Old March 8th, 2012, 10:30 PM   #2 (permalink)
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I've gone through this process.... ClockWorkMod v5.0.2.7 (file system/recovery utility) update 01/12/12 FIXED but when I get to step #5 it just says "'USB Device not Recognized" even after the driver pack is installed and the PC is rebooted?!?!?!
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Old March 8th, 2012, 10:47 PM   #3 (permalink)
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Drivers

http://goo.gl/SWz4h



Also are you putting it into downloading mode? (hold vol down + cam + power)

If you put it into dl mode, and let windows search for the drivers, they should install automatically
(if the above link doesn't work)

Dl mode will say "Downloading..." on the screen In yellow, just to clarify
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Old March 8th, 2012, 11:43 PM   #4 (permalink)
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Does anyone have the 32 bit version of these drivers?
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Old March 9th, 2012, 12:41 PM   #5 (permalink)
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Does anyone have the 32 bit version of these drivers?
Install Samsung Kies and it should add the appropriate drivers. Prevail is incompatible with the program but the drivers will install still.

Kies
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Old March 9th, 2012, 01:37 PM   #6 (permalink)
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The phone is recoverable. Same thing happend to me last week, and it took me a week to figure out how to fix it. You need Odin and the gb-rt-cwm5-kk1-a2sd package. I tried many different images before I found this on on the forum, and it worked. This was very frustrating, took me hours and hours. But yes, if you do it right, the phone is recoverable.
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Old March 9th, 2012, 01:50 PM   #7 (permalink)
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One of my Dell laptops is 32-bit running XP and the drivers from 1-click worked for me . Wonder why they are not working for others ?
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Old March 9th, 2012, 02:13 PM   #8 (permalink)
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Quote:
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One of my Dell laptops is 32-bit running XP and the drivers from 1-click worked for me . Wonder why they are not working for others ?
They might have but I had already gotten them via Kies before I ever thought of rooting or anything.
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Old March 9th, 2012, 02:22 PM   #9 (permalink)
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Right on man . I've just seen others with the same issue . Thanks for posting the link . Maybe it'll work for the others who are having problems .
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Old July 1st, 2012, 06:24 PM   #10 (permalink)
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I have the boost prevail m580 and still with samsung drivers installed it will not detect usb but will charge. Any help or ideas? I'm installing Kies but not sure how that's going to help...
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Old July 1st, 2012, 06:43 PM   #11 (permalink)
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Quote:
Originally Posted by lexsckat02 View Post
I have the boost prevail m580 and still with samsung drivers installed it will not detect usb but will charge. Any help or ideas? I'm installing Kies but not sure how that's going to help...
After downloading the drivers they still need to be "installed" But I'm sure you know that. But use a different USB cable. Plenty of times I have seen people with a cable that will charge but wont link the phone to the computer. Also you have USB debugging enabled on the phones settings right?
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