Pissed at Best Buy.....

[Putty]

So on the 6/4, I bought two EVOs. My wife's phone just started to randomly reboot. I had called the store and every time I did they never had the phone in stock. So 7/4 rolls around and here we are facing the 30 day mark. I call the store again...no phones. I say is there a way you can allow me to exchange this phone once you get more in stock. They tell me no. I had 30 days to make an exchange if something was wrong. I said that's all well and good IF you had the damn thing in stock. How can you tell someone you have 30 days to return or exchange something, but within that 30 days you have NO inventory. "Sorry sir".

 

[pwnst*r]

Have you done a factory reset yet? That's helped other folks that have had the random reboot issue before.

 

[archercc]

Think the reason it works is because it resets the "always on data" connection. I disabled that accidentally while abroad (when shutting off services in a hope to prevent a big bill) and it caused my phone to reboot constantly. Once i rechecked it and just left the phone in airplane mode it was all fine. Think it had to do with syncing.

Edit, and escalate with Best Buy or threaten to take them to small claims. Companies cant push beyond a warranty period for things like that. If you have an issue during the period they are responsible for resolving it.

 

[Putty]

No, I have not made any setting changes to her phone. It took on the HTC update w/out any problems. Maybe i'll try that. Just sick of being in bed at night....3 4 5 in the AM and her phone rebooting.
I am gonna fire off an email to BB today on this matter. The manager claimed they have had inventory of the phone within my 30 days. So I said maybe you have, but I'm sure that didn't last more than a day once word got out you had them. Plus if I didn't call on that very day...how would I have known.!

 

[PyroSporker]

My key with them was to express my lack of 100% satisfaction. It pretty much did the trick. They are in the guest satisfaction business, if you are not satisfied and within your rights as a buyer then they are not doing their job sufficiently.

Are you a reward zone platinum member? If you are, you get 45 days for normal returns (There might be a clause for mobile phones, I'm not sure). You can always play the loyal customer bit and sometimes sway an opinion, especially if you have a relationship built with a specific associate.

In retail, sometimes about the only way you can get some action is to try different associates and shop around to different stores, or move up the ladder on them. If you speak with the Store Manager, 9 times out of 10 they can work with you. And if they don't work with you, then you can just go above their head and make it rain down on them. If they know you can cause a crap storm of problems by moving up the corporate ladder on them, they will usually do whatever they can to try to satisfy you.

Lastly, you can always call their customer service # and bypass the store completely. You might even be able to get them to ship a replacement to your house for you?

 

[RoboMonkey]

All you had to do was return it. Why be mad at BB?

I had issues with my EVO BB had none in stock; I gave mine back lost my cell #.

Two days later I ordered it from Sprint.com, two days after that it was on my door step and Sprint recovered my number.

If you chose to keep a phone with issues past 30 days, that's not Sprints fault.

And please don't say you had to have a phone, that's what disposables are for and why sprint had a 30 day money back. Don't port your number until you're sure you want to keep the phone.

I picked a $20 disposable that came with 30 minutes of talk time for $20.

I'm not trying to be a jerk, I'm just saying.

 

[sagedil]

Just saying right too. ;-)

 

[Putty]

I am on the phone with their corp now. This lady says supply has nothing to do with me. If i've tried to exchange and could not due to this issue, some sort of arrangements should have been made. I gave her all the names of the people I spoke with and she's calling the store and said she'd call me back.

All you had to do was return it.

Then what? Do what for a phone....inconvenience myself and exchange for something else...then have to deal with exchanging again for the EVO later on. Risk my wife losing her #. F that!

 

[sagedil]

And why no one is really feeling bad for you right now.

 

[berardi1111]

I HATE BB for this reason. They are all about customer service until they make the sale, then you want anything and they say GTFO. Restocking fees, haggling to return anything even brand new in package.

RIP CompUSA, Circuit City, etc. You will be sorely missed.

I guarantee Sprint would work with you somewhat on this, even if you had to haggle a little, not to mention they have had them back in stock. Sorry you had to deal with them OP.

 

[RoboMonkey]

I HATE BB for this reason. They are all about customer service until they make the sale, then you want anything and they say GTFO. Restocking fees, haggling to return anything even brand new in package.

RIP CompUSA, Circuit City, etc. You will be sorely missed.

I guarantee Sprint would work with you somewhat on this, even if you had to haggle a little, not to mention they have had them back in stock. Sorry you had to deal with them OP.

Again this is not true. While some items do have a fee to return a cell phone is not one of them. I returned 3 EVO's to BB and never had any issues in doing so. And the things that do have a different return policy are clearly printed in every BB on a huge billboard. Also on the back of your receipt.
It's funny how people b&moan about BB but continue to shop there.

 

[archercc]

I am on the phone with their corp now. This lady says supply has nothing to do with me. If i've tried to exchange and could not due to this issue, some sort of arrangements should have been made. I gave her all the names of the people I spoke with and she's calling the store and said she'd call me back.

That is more like what I would have expected and its the response the store employees should have given but in retail I think some places resort to shaving small primates and putting a logo'ed shirt on them when they run short on high school students. Then they end up promoting the primates because they are the only ones who actually show up for work reliably.

 

[mpike78]

i think what he is saying is that he got the phone, started to reboot all the time and everytime he called to check stock to exchange it they never had any (i can vouch for the not having any in stock as almost the whole dallas/ftworth metroplex is out of stock of evos and accessories, i got lucky that a sprint store hooked me up even with a 180 waiting list and the BB i got the second one at had just got them in that morning.) now it will be past the 30 days to return or cancel with "sprint". now he thinks BB was just putting him off to get past the 30 day worry free return or cancel with "sprint". just my 2 cents. as a consumer i would be very upset is this was my situation. i actually just called sprint and they stated to me that if i bought the phone from BB and not sprint then the exchange needs to be made with BB. and i completely agree with putty, what am i supposed to do called 4 or 5 best buys 3-4 times a day to check stock. they should have some sort of list etc that they could put you on so when it comes in they will call you, like what sprint stores are doing.

ummm wow I've got over 500 post and you're calling me a troll, because you kept a phone for 30 days that you say wasn't working right since day 1.

Oooooooooooookay, why not keep your old number and cell phone until you're sure the new phone will work out? What is so "troll" about that statement?

 

[Putty]

Oooooooooooookay, why not keep your old number and cell phone until you're sure the new phone will work out? What is so "troll" about that statement?

We had iPhone's and ported to Sprint for the EVO. How were we to know her EVO would experience problems around day 10. I never said day 1. I had the iPhone's on deck to sell. You making a statement like "why not keep both number/phones for 30 days until I know the phone works" is a BS statement.

 

[edlex]

Another reason why I only buy my phones from sprint.com. So what if I have to wait a couple of months for the rebate. At least I dont have to deal with the BB runaround when it comes to phones. I do buy all my electronics from them though, just not phones.

 

[bvbull200]

And please don't say you had to have a phone, that's what disposables are for and why sprint had a 30 day money back. Don't port your number until you're sure you want to keep the phone.

I picked a $20 disposable that came with 30 minutes of talk time for $20.

Unnecessary expense and inconvenience.

Then you have nothing to complain about. If the # is that important to you then you should not have ported it in the first place until after the 30 days was up.

Take a little ownership of the situation. It

 

[TF1984]

What you could have done is gone to Best Buy, Spoken to manager and gotten in writing that they would allow for exchange once stock was received. Otherwise you could have returned it.

I had same situation, however i called Sprint and reviewed the situation, convinced them to ship me a replacement instead.

 

[zcarman]

I'm impressed that you got a BB employee to sell you an Evo in the first place. Everytime I set foot in a BB store, all I get is, "You want the Iphone, you want the Iphone, you want the Iphone accessories with that Iphone..." It's freakin annoying!

Anyway, I feel for the OP here, I mean sure, Sprint can fix it up whether you get it at Best Buy, Radio Shack or Sprint stores. The question is, will Sprint step up to the plate and take care of a subscriber with issues or is this another dissatisfied customer that will continue the bleeding that the Evo was destined to stop.

First thing I would recommend is taking the Evo to your closest Sprint Repair Center. If they can't fix it, they won't care where you 'bought it' they will either give you a new one (or for some reason if there are already refurbs in the loop you might get one of those) but at least it will work and give you the experience that the Evo should deliver. The other thing to do would be to 'reflash' the ROM to the phone. It's possible that something did get corrupted and even the hard reset won't fix it. I know it sucks having to 'reset' the phone to out of the box, but you'll be doing that anyways with a trade in, so give it a shot.

If you don't have the stuff to reflash, a repair center will.

Good luck and thanks for joining me in the 'I hate BB's Customer Service' support group. I know that some BB Employees are great and some shoppers have wonderful experiences there, but frankly, my store and the associates there - well - suck...

 

[unplugged1]

So, have tried any of the suggestions posted earlier or looked on the forums or are you just here to complain?

I am on the phone with their corp now. This lady says supply has nothing to do with me. If i've tried to exchange and could not due to this issue, some sort of arrangements should have been made. I gave her all the names of the people I spoke with and she's calling the store and said she'd call me back.

The OP is waiting for a response from BB.

 

[Putty]

The OP is waiting for a response from BB.

I appreciate the fact that someone actually reads before posting.

 

[Never!?]

Or you could skip this entire run around and try hard reset or factory setting like someone posted right after your first post.

Before you fly off the handle, try and rectify the problem first.

 

[berardi1111]

Again this is not true. While some items do have a fee to return a cell phone is not one of them. I returned 3 EVO's to BB and never had any issues in doing so. And the things that do have a different return policy are clearly printed in every BB on a huge billboard. Also on the back of your receipt.
It's funny how people b&moan about BB but continue to shop there.

Not true? They even tell you at Sprint there may be a $35 fee to return the phone. YMMV from one BB to another, depending on how desperate they are to meet their numbers.

And no I don't shop at BB at all. Everything I would buy there, I buy off Amazon, real service, lower price and no hassles. Every time I or a friend has returned something there, it is always the Spanish Inquisition, and the person has to go to like 5 managers to get approval just to take a $30 unopened headset back. Then the restocking fees... GTFO

 

[RoboMonkey]

Not true? They even tell you at Sprint there may be a $35 fee to return the phone. YMMV from one BB to another, depending on how desperate they are to meet their numbers.

And no I don't shop at BB at all. Everything I would buy there, I buy off Amazon, real service, lower price and no hassles. Every time I or a friend has returned something there, it is always the Spanish Inquisition, and the person has to go to like 5 managers to get approval just to take a $30 unopened headset back. Then the restocking fees... GTFO

Sprint has a program where you can pay them $9 a month to park your cellpone number. But that would be unfair as well, crap BB should have just said "keep using the phone we'll let you know when we get new ones in. And if it takes more than 30 days don't worry about it. We'll also pay for your cell phone bill until we get you that replacement".

Also I think BB should pay for the OPs time spent on the phone getting things worked out with Sprint and for the gas spent going back to BB. And lets not for the pain and suffering. Crap they should pay him to even use the phone at this point. What a piece of junk I'm taking mine back again. They should also throw in a free 32gb memory card and case.

One more thing that BB should be shutdown do to their lack of customer service. How could people shop at a place like that.

The picket line starts behind me and I think a free 55inc LED TV is in order.

 

[FunDroid]

So on the 6/4, I bought two EVOs. My wife's phone just started to randomly reboot. I had called the store and every time I did they never had the phone in stock. So 7/4 rolls around and here we are facing the 30 day mark. I call the store again...no phones. I say is there a way you can allow me to exchange this phone once you get more in stock. They tell me no. I had 30 days to make an exchange if something was wrong. I said that's all well and good IF you had the damn thing in stock. How can you tell someone you have 30 days to return or exchange something, but within that 30 days you have NO inventory. "Sorry sir".

All you have to do is call Sprint, they will make a notation on your account that you are due a free new replacement. Thats what I did.

 

[Putty]

Or you could skip this entire run around and try hard reset or factory setting like someone posted right after your first post.

Before you fly off the handle, try and rectify the problem first.

I stated this is my wife's phone. I am at work, she is at work. I did not have any suggestions at the point of my post. I will take all things that's been mentioned into account when I get home.