Why don't we start a class action lawsuit for Eris owners?
Here are some of the issues that I see all over the internet:
1) Verizon admits the problems to some, denies it to others.
2) HTC admits problems, but blames Verizon. Verizon admits it, but blames HTC.
3) Both parties blame either hardware or software, depending on who you talk to.
4) Customers keep getting sent refurbs with same issues, while few get phones without issues.
5) Some customers get to switch phones, some aren't given that opportunity. Some get to switch for free, others are told they have to purchase refurbs for $289. Some have even been allowed to have the Incredible, most have not.
6) Some customers even get new contracts.
There is no consistency with Customer Service, either in store or on the phone. I spoke with a rep 3 weeks that fully admitted Verizon knows this phone is a pile, and offered a replacement if the june 29th update didn't fix the issues. Well it didn't fix them and the guy today denies that there are any well known problems, that mine is an isolated issue and most customers love the Eris. He is sending Eris refurb number 2, the 3rd in total. Told me I could do that or buy a Droid refurb for $289. Didn't care at all if I chose to leave Verizon. There is clearly a problem with the Eris, everybody involved knows it. If enough of us band together, perhaps we can get a consistent, equitable resolution from Verizon. Who is up for starting a list of names?
ch
Here are some of the issues that I see all over the internet:
1) Verizon admits the problems to some, denies it to others.
2) HTC admits problems, but blames Verizon. Verizon admits it, but blames HTC.
3) Both parties blame either hardware or software, depending on who you talk to.
4) Customers keep getting sent refurbs with same issues, while few get phones without issues.
5) Some customers get to switch phones, some aren't given that opportunity. Some get to switch for free, others are told they have to purchase refurbs for $289. Some have even been allowed to have the Incredible, most have not.
6) Some customers even get new contracts.
There is no consistency with Customer Service, either in store or on the phone. I spoke with a rep 3 weeks that fully admitted Verizon knows this phone is a pile, and offered a replacement if the june 29th update didn't fix the issues. Well it didn't fix them and the guy today denies that there are any well known problems, that mine is an isolated issue and most customers love the Eris. He is sending Eris refurb number 2, the 3rd in total. Told me I could do that or buy a Droid refurb for $289. Didn't care at all if I chose to leave Verizon. There is clearly a problem with the Eris, everybody involved knows it. If enough of us band together, perhaps we can get a consistent, equitable resolution from Verizon. Who is up for starting a list of names?
ch