Help 2.1 update on Moment lost all my Contacts HELP!!!!

[Dnj]

I just updated my Moment at the Sprint store to 2.1...is there any way to retrieve my old phone contacts from 1.5 or do I have to re write all of them again Arggggg! PLEASE HELP

Thank you any advuice appreciated

d.

 

[Adrift]

You need to retrieve them from your google account. No worries, all is not lost.

 

[Instinct User]

Can you not access/sync your contacts via your gmail account? That's what I did when I updated to 2.1. Took only about 30 seconds to have all my contacts back in my phone.

 

[Dnj]

All is well now with a little help from my friends !!

 

[ColdStart]

Why didn't they do this at the Sprint store when it was upgraded?

 

[Dnj]

Why didn't they do this at the Sprint store when it was upgraded?

They said they dont like to go in and view customers priv information.

 

[dibba]

I think it's cool you can get the 2.1 upgrade from the Sprint store, I didn't realize that. I was able to do it myself from the instructions, but I wouldn't say it's "user friendly" for the average person.

 

[Dnj]

I think it's cool you can get the 2.1 upgrade from the Sprint store, I didn't realize that. I was able to do it myself from the instructions, but I wouldn't say it's "user friendly" for the average person.

dibba honestly I held out big time not to go thru the update on my Moment when I heard everything gets wiped out on the phone.......I installed the "on the fly backup' App which put all apps on the SD cards...then when I updated to 2.1..... I just installed the app and selected to install all apps on SD card again and one by one I was done in no time without searching all over again on the market.....the 2.1 has a few kool new things the camera & video is much better now and much easier to operate together//////the sprint store update experience was fast and easy also about a 30 min wait and I got a chance to try some of the newer phones like the EVO there also.....

 

[htcman724]

They said they dont like to go in and view customers priv information.

wow when i go to my sprint store they ask for your pin and everything so they can do what they need to then restore everything.

 

[rogund]

Umm I just updated my Samsung Moment to the 2.1 and lost all my contacts yesterday. I tried to pull info from my SD card, sync with google, and all failed. I have about 44 of the 210 contacts that I once had. I tried to delete the google account, but I don't want to lose all the information that I just put in and all the applications. Is there anything else, or am I just screwed?
p.s. I also checked google and only 45 contacts show with numbers. I know for a fact that I synced it when it asked me.

But here's another question, when I took the phone into the Sprint store, I am not sure that they removed the SD card when they updated, they would have known to do this right?

Please help!!!

 

[redquestron]

If you've updated to 2.1 make sure to log into the google account you created with your old version. Then. it might be a good idea to throw the power control widget onto one of your homescreens and enable "sync" if it isn't already. That can solve a lot of your problems with not getting contacts. I've re-flashed about 6 times in the past 72 hours (experimenting with a rom, flashing back to completely blank 2.1 then flashing to a new rom.. settled on noobnl's 1.8.6 as my most stable choice) and every time I re-input my gmail username and password into the phone, PRESTO my contacts are there, (although sometimes, i had to RE-enable the Sync to get it going). Just a thought.