Help Email Inbox Auto "delete"

[Livinlife]

I've searched and haven't found anything on this, but that doesn't mean it hasn't already been answered.

My issue is this:

I've linked my email exchange server to my droid and it works great. Actually get emails to my phone before my computer in most cases. All of my inbox folders are accessible and emails that are in those folders can be read. However, when I read an email in my inbox (computer or droid) and it stays in my inbox without being put into a subfolder (say for purpose of needing information later) it disappears from my droid inbox. It isn't actually deleted from the inbox cause I can still access it on my computer outlook but damned if I can't find it on my droid after an hour or so has past from the time I first read it.

Anyone know how to fix this? I can't seem to find a setting or anything for this and haven't heard anyone else talking about it.

Thanks for the help,

James

 

[meaker]

Have the same problem. Did find some in the delete folder but not sre if all were there.

 

[afm528]

+1

 

[michaelk]

you can set the inbox to keep only 1 day of email. So if they disappear after a day it makes sense- but after a few hours I'm not sure what's going on...

 

[Livinlife]

Yes, I literally mean after an hour or so emails are disappearing from my inbox. Sometimes as fast as I open them, close droid corproate email client and repoen it, they are gone and I haven't even been back to my desk to file it into another folder. EDIT: And by gone, I just mean not accessible from the droid email client, not really deleted from the server.

 

[e39e60]

Yes, I literally mean after an hour or so emails are disappearing from my inbox. Sometimes as fast as I open them, close droid corproate email client and repoen it, they are gone and I haven't even been back to my desk to file it into another folder. EDIT: And by gone, I just mean not accessible from the droid email client, not really deleted from the server.

Where do they appear in Outlook? Are they moved to deleted too? Try closing all copies of Outlook that are running to see if that makes a difference.

 

[afm528]

My latest theory is that the Droid does not store copies of the emails locally, it only accesses them at the server. Therefore if you have another machine pulling down emails and automatically deleting them from the server (as I do), then you would be able to access the email on your droid only until the other machine pulls it down and deletes it from the server.

OR -- droid updates your inbox by syncing with the server, and since the email is deleted at the server, it deletes it locally? I think it has to be related to one of these two ideas.

Someone else made the comment that you can set the droid to keep emails for one day, but I can't find any settings for such stuff. For instance, I can't find any place to store emails to the SD card.

Thoughts? Also, does anyone know of an email client for droid with more customization options?

 

[Livinlife]

To answer an earlier question, no, the emails are not actually being moved out of the inbox into the deleted folder, they are still found in the MS Inbox on my computer and when logged into remotely on the server by way of remote website.

What I did find is below and while it does not solve the problem, it does allow me to bypass the issue:

Corporate Email>Account Settings>Amount to synchronize>(I selected two weeks as I file everything within a couple of days at the longest).

What I have found by changing this default setting from one day to two weeks is that even though the emails are still disappearing after the frist read, when I force refresh from the menu screen, as long as I have not moved an email out of the inbox, they will pop back up on the Droid, which seems to confirm the above theory about no locally stored emails.

Though annoying to have to force refresh often, it is only a minor inconvenience now.

Hope this helps the others with the same problem...

 

[triggersd]

I'm experiencing a similar issue where mail is moving off the handset much too quickly. The mail is not lost as it still is available from my workstation, but this is less than ideal. Below the issue is explained, but what I think I'm looking for is an application that will provide a workaround that will appease the needs of my IT consultant and me. I just want mail to stay in my inbox.

Please forgive me as I'm an end user and not a IT pro. I'm using pop3 mail and GoldMine 6.7 is the program used to manage the affected account. My current solution is only a partial one.

I have to adjust a setting in GoldMine such that when GM checks for mail on the server that mail is not deleted from the server. When configured this way all is well on the Droid handset and email stays put in the inbox. What happens on the computer is the concerning part.

When GM 6.7 is configured not to delete mail from the server as it pulls it to my inbox, messages that are not really "new" are duplicated in my inbox.

On any given day I can receive 100 to 300 email messages and the volume of dupicate email messages becomes more than a nuisance.

Sometimes it is useful to be able to reference emails that I've already received and viewed on my workstation. Right? Previous handsets (Blackberry, many models) have afforded me the ability to have a copy of email messages on my handset even if they are removed from the pop3 server using GoldMine 6.7.

If anyone else has encountered this and has a solution, please pass that info along or let me know where I can find it. Thank you.

 

[Pegasus]

The way I solved this problem is by modifying my Microsoft Outlook Email Account settings, not my settings on the Droid. If you modify your email account settings to leave the email on the server then the emails are not automatically deleted from your Droid. This is located in the advance feature in outlook when modifying your email account. Just make sure you periodically purge the emails from your server or if your server gets full, you will not get anymore emails. I have not tried it setting the Outlook settings to delete emails from the server in xxx days (fill in the blank).

 

[Gerryfm]

I use One.com to get my mail into my HTC Hero. I sent an email to the server and refreshed the HTC. The e-mail went into my HTC. When I deleted the email from the server and refreshed the HTC, the email disappeared from the HTC. My e-mail will get sent to my home computer and my HTC. I think when outlook gets the mail the mail in the server gets deleted and because of this, the email in the HTC disappears.Is there a fix for this???

 

[Louis Csak]

Hello, same problem....

My EVO receives e-mail, but won't save locally on phone.

If my home desktop PC is on, when the PC downloads e-mails (and removes e-mails from server), the e-mail disappears from my EVO phone.

EVEN if I have the settings set at 3 days, 7 days, etc.
(Attachment at external or internal.)

Any help? This is a serious problem for me.

 

[mrcengineer]

Hello, same problem....

My EVO receives e-mail, but won't save locally on phone.

Are you using 2.2 ?

I noticed after switching to 2.2 this started happening to me.

 

[gsandeep1231]

Hi guys,

i had this problem but it is solved now..
changes has to be made in outlook settings..earlier default mailbox in my outlook was not the mailbox from the server but instead a personal folder that stores mails locally on PC...once i made server mailbox as default..all my mails are stored in the server and due to which visible in my phone also...

hope this solves the problem for some of you who are facing the same issue...

 

[BobJoeBob]

Yeah, I've got an EVO, and ever since I got Froyo, the app just dumps email after it downloads from my POP account. Sometimes they stick around for a few hours, sometimes I can watch them just disappear. Sort of undermines the usefulness of this thing...

So do we just wait for this to fix itself?

 

[fishdaddy]

I have the same problem in that I set the mail to be pulled from GMAIL's server to the EVO mail app. When it does it shows for a few seconds and disappears magically. My settings were changed so that a copy of mail is left in the GMAIL INBOX for when I connect with my laptop later. Still, the mail gets checked and messages are dropped and or deleted randomly.

I cannot use the mail app when it acts this way. Must go to native GMAIL login instead.

 

[mrcengineer]

Hey guys I figured out the problem. All of you using ur EVO after 2.2 to check a g-mail pop account, change ur settings from POP, to IMAP. Once I did this, my e-mail problems went away. Mine was deleting itself almost instantly also. Hope this helps you guys... I'm really surprised that Sprint didn't know this fix.

 

[dckclongboat]

I've searched and haven't found anything on this, but that doesn't mean it hasn't already been answered.

My issue is this:

I've linked my email exchange server to my droid and it works great. Actually get emails to my phone before my computer in most cases. All of my inbox folders are accessible and emails that are in those folders can be read. However, when I read an email in my inbox (computer or droid) and it stays in my inbox without being put into a subfolder (say for purpose of needing information later) it disappears from my droid inbox. It isn't actually deleted from the inbox cause I can still access it on my computer outlook but damned if I can't find it on my droid after an hour or so has past from the time I first read it.

Anyone know how to fix this? I can't seem to find a setting or anything for this and haven't heard anyone else talking about it.

Thanks for the help,

James

James,

This is a HUGE problem for the Droid community. I called Sprint and went up 2 tech levels and they admitted it is a "known issue" and they're "working" on it. A friend of mine who just downloaded 2.2 on his Incredible is now experiencing the same problem and he's with Verizon. Sprint said it's a 2.2 software issue so forget trying to return the phone or get a new one. No go there. Hope this helps.

 

[dckclongboat]

What IMAP settings did you use? Incoming server: imapp.gmail.com and Outgoing server: smtp.gmail.com? I've never used IMAPP settings before.

 

[Stewdaddy]

Dissapointing, but this is on purpose.
I have now spoken with 2 different reps at HTC regarding this on my Incredible. The first guy I spoke with was shocked when I told him that there was not even an option in the settings to leave emails on the phone in the inbox and said he couldn't understand why they(htc) would do that.

The second guy called me to explain that my Incredible was never supposed to be able to leave messages on the phone once removed from the server. He said that the ability to use it this way prior to the upgrade to 2.2 was a "fluke" as no other HTC phones allow this. Judging by what I've read in lots of forums there were tons of "flukes" out there.
Even K9 Mail has an option in the settings to do exactly this but HTC's own mail program can't. Maybe that app will work for some of you.

Many of us don't like cloud computing with our email. We like to view it on our phones, download it to Outlook or another program later to keep our server's from filling up, but still be able to see the ones we didn't delete from our phones until we're done with them - this is not the google model and htc is following their lead.

Since this won't work and htc mail does not provide us with a "saved" folder, I have been saving emails I want to reference later in the "deleted" folder.

 

[rgroom]

I appreciate the tip. My Incredible worked fine with mail messages prior to the Froyo update. Correcting my laptop's Outlook settings to leaving messages on the server for 14 days was a good workaround. I hope that we will eventually be able to save all messages on SD card.

 

[wheatstrawlady]

Hey guys I figured out the problem. All of you using ur EVO after 2.2 to check a g-mail pop account, change ur settings from POP, to IMAP. Once I did this, my e-mail problems went away. Mine was deleting itself almost instantly also. Hope this helps you guys... I'm really surprised that Sprint didn't know this fix.

This absolutely did the trick!! Thank you so much!!

 

[jackrock]

I have this problem. It started recently and has escalated in that it's happening frequently now. I often don't even get to open emails, they just go away. I have a Captivate. This has nothing to do with Outlook because it happens when that computer is not on. I have it set to leave emails on the server when they are downloaded so that later I can download them to Outlook on the desktop. My emails disappear on the phone whether or not I have read them. Sometimes I get a notification that I have email but when I open the email program on the phone they are already gone.

 

[Droidbad]

I have exactly the same issue with my mails disappearing from my Note2, it started happening a week ago and I haven't changed anything on my phone. It does seem to be a big problem because the guys at our company who have moved from iPhone to Samsung all have the same issue. Everyone is raving about Samsung's meteoric sales figures but I expect things to go South if this continues because your data only goes so far if you have to keep on loading emails that has been loaded previously. I know its a droid issue but this Samsung product will not be much longer in my possession if this issue is not resolved very quickly.

 

[OutOfPhase]

It could be a setting in the email program to only keep so many emails on the device at a time. The default I think is 25. What email app are you using?