Sprint is EVIL

[RaiseUp151z]

Two days ago I made a post about how sprint is good & sending me a replacement I was all happy & everything but the story takes a twist.

July 20th: I called early in the morning the rep took my info, gave me a reference # & told me the replacement will be at my house in 1 day or at the latest 2-3 days.

July 21st: I wait all day nobody comes & no email. I call the customer service they say it should be on its way & just to wait they can't provide any more info.

Today: I call in the morning & they say for some reason ticket got closed & replacement phone was never sent. So the rep asked me all the questions again & took my info told me the phone will be here in 1 day or on Monday.

I decide to check back recent in the evening if they have sent out the shipment. The rep again said she did not see any phone being sent out...I finally asked for the Manager.

She came on the phone & said all it says is for you to take it to service center & let them repair it & handle your account.....lol im like WTF

they made me run around for no reason from past 2-3 days... I have spent 4-5 hours on the phone with them & I just hear different stories.

The Reps don't tell you the truth because they just want you to give them a good rating on there survey while they just lie lie lie lie

This rant is nothing against the EVO...i love it...but sprint is showing its true colors.

 

[RiverOfIce]

If that is the way you talked to customer service, they are probably having a good laugh at you. Seriously, you get out what you put in.

3 questions I guarantee you did not ask them.

1.) What is the quickest and easiest way to fix the problem?
2.) Can I get the rma and shipping number, please?
3.) What is the address for the nearest repair center, because I know calling a customer service will not fix my phone as quickly as taking into see a person?

 

[Mongoos150]

Proper grammar would've helped your case.

 

[Ze2o]

I had my phone replacement sent to me with no problems.

I just called Sprint and told the guy on the other end about my problem. He told me i was still within my 30 day exchange so he redirected me to sales and the dude took like 5 minutes to set up the exchange. The phone was shipped via 1 day air and in my hands the following day.

 

[RaiseUp151z]

If that is the way you talked to customer service, they are probably having a good laugh at you. Seriously, you get out what you put in.

3 questions I guarantee you did not ask them.

1.) What is the quickest and easiest way to fix the problem?
2.) Can I get the rma and shipping number, please?
3.) What is the address for the nearest repair center, because I know calling a customer service will not fix my phone as quickly as taking into see a person?

lol Yea of course I didn't talk to them like that ...


-I did get a reference # for the ticket
-Shipping information they said they were going to email (which I never got)
-I went to Radio Shack, Actual Sprint store both of them did not have EVO's in stock that's why initially I had called sprint & they just lead me on.

They never mentioned taking it to any other repair center until today. The whole time they were like you will get ur phone in 1 day...so of course I didn't bother with anything else...they just kept on promising me

 

[RaiseUp151z]

I had my phone replacement sent to me with no problems.

I just called Sprint and told the guy on the other end about my problem. He told me i was still within my 30 day exchange so he redirected me to sales and the dude took like 5 minutes to set up the exchange. The phone was shipped via 1 day air and in my hands the following day.

Yeah maybe because I'm outside of the the 30 days so there giving me the run around.

 

[RiverOfIce]

Yeah maybe because I'm outside of the the 30 days so there giving me the run around.

Well lets fix the problem.
Go here.
Sprint Store Locator

Enter in zip code, check the repair box. hit enter. Find store closest to you, call them, if you can. Ask for an appointment, if they make them and check store hours.

Give yourself about a 2 hour period. Walk into store with complete and practiced story. Be really, really, really nice. Hand phone over to the rep telling them story, DO NOT LEAVE THE STORE WITH OUT WORKING PHONE.

 

[RaiseUp151z]

thanks ..im going to have to do that I just wish i didn't waste these three days listening to sprint rep telling me lies to get me to give them good rating on there surveys.

But I appreciate ur help...i'll probably try to get it fixed tomorrow.

 

[BenChase7]

^^

If you end up going to a Sprint store, I would recommend making sure it is a Corporate Sprint store. I find the service at the 3rd party retailers to be crap and the service at the corporate stores to be great! ..just my experience and suggestion.

 

[SoulTerror]

It's stories like this that I agree with 100%. I hate how Sprint can never get their damn story straight.

 

[Rigmaster]

I, too, had spotty service from Sprint phone reps. However, I didn't get a runaround because I don't let them off the hook without getting all the info necessary. I usually tell them I'll hold whenever they say "we'll send it to you later." Trust me, they get everything but shipping tracking info when you do phone transactions.

That said since ordering the phones, I pretty much do self-service or use the online chat with reps because it comes with printouts of what's said and done so I have documentation up front.

I would rather have Sprint CSRs than ATT or VZW because the others were simply interested in getting credit for $ only.

 

[aqrsluna]

What happened to your Evo? My glass broke and even though it still works They made me pay deductible for a replacement. I'm going through replacement process for mine right now and seeking feedback re: whether or not I should keep my replacement after I get it. Sprint was really helpful, but their insurance carrier Asurion is HORRIBLE! I'm going on 2 weeks with no phone and I am a new customer.

*I'm new to this forum and can't find original post..

 

[SoulTerror]

I can understand you having to pay the deductible for broken glass on the screen. It's not like it was a hardware default or something.

 

[chawski]

theres been atleast twice that ive been promised things by CS and never seen it. One was a discount and one was a replacement phone that was "shipped" but after a week of waiting never showed up.

Make it a point to get the employee number from the person you speak to , and if its something regarding billing, dont hang up until you have some type of confirmation it was done

 

[Janay]

If that is the way you talked to customer service, they are probably having a good laugh at you. Seriously, you get out what you put in.

3 questions I guarantee you did not ask them.

1.) What is the quickest and easiest way to fix the problem?
2.) Can I get the rma and shipping number, please?
3.) What is the address for the nearest repair center, because I know calling a customer service will not fix my phone as quickly as taking into see a person?

I have been there done this and Sprint is still evil. If you are having such a great time with Sprint why are you on the forums? This answer is not helpful. This, in his post, is proof that even if there was a shipping number it was still canceled and not shipped: "Today: I call in the morning & they say for some reason ticket got closed & replacement phone was never sent"

 

[Janay]

Proper grammar would've helped your case.

Not really, sprint is evil regardless as to whether proper grammar is used, they lie. I was told countless untruths and I was using proper grammar the whole time. Go figure!

 

[MissJennell]

Not really, sprint is evil regardless as to whether proper grammar is used, they lie. I was told countless untruths and I was using proper grammar the whole time. Go figure!

As opposed to any other cell provider? Or for profit company for that matter.......

 

[~Cha~]

Like everything it just REALLY depends who you talk to and how you treat em the first time you meet....

I have a specific sprint store that i go to (conveniently its a store that does repairs too) EVERY employee knows me by name and phone model. Some even know my phone number. I always go to that store to find whats happening with the new changes within the company or their new phones. I rarely go in for a repair. But when i do i get a super nice and speedy service.

My moment bricked when they did the OTA update way back in the day and i took it to the store. TRUE at the time they gave me a refurbished battery without my consent/knowledge, but the helped me. I was in and out of the store in less than an hour. When the phone's refurbished battery was giving me a headache 5 months later i went back to the store. They said that you know they changed the battery with a fresh one thinking no harm no foul and blah blah at that time the moment was still being sold. But in that second visit the phone had been out of their stores for 2 months and as such they had no parts lying around and only had refurbished models. I tried a refurbished phone (even tho mine had no issues only the battery) and i told em i really didnt want it refurbished.

They changed my phone 5 times ( thats 2 more than whats alloted with their insurance policy) and at no charge to me. they even took into consideration that i had a ZAGG shield installed and moved the screen from replacement to replacement. When i got my 5th replacement i just decided to wait for my upgrade. They tried giving me the intercept and the Hero but i didnt want neither. So they just waived my deposit fee and gave me 2 more lines. ( coincidence or not i still found it nice).

I pop by the store every now an then to just say hello to em. But the friendly service i get is in that specific store only. I go to other sprint spots and they either treat me like any other customer or just confuse me with outright lies.

 

[CarrieK]

Maybe I'm just lucky but the few times I've dealt with Sprint's cs or my local Sprint store they have been very helpful. I guess I hate to see the entire company judged based on the actions of a few.

 

[TheEngineer]

Maybe I'm just lucky but the few times I've dealt with Sprint's cs or my local Sprint store they have been very helpful. I guess I hate to see the entire company judged based on the actions of a few.

Often the whole call depends on how rational and polite you are at the opening. Sure, the rep should always treat the customer with respect regardless of how much of a jerk they are. But in reality, reps are rarely in this for a career and treating them disrespectfully will get you nowhere.

 

[rambo47]

They have no reason to simply lie. When you get misinformation from a rep it's because they either don't know or have bad information themselves. And you can find these same troublesome stories in discussions about any carrier.