Paint "dent" on my phone already

[ZDroid1]

I've had the phone only since Tuesday, and I just noticed a dent in the paint, if that's the correct description, near the bottom right corner (an inch below the Search button, slightly to the right). It looks as if someone pushed their finger nail into the paint really hard. It's the same height as the letter G in "SAMSUNG" printed under the screen.

The phone was dropped by a child on the car mat once before, but I don't think that's what caused it.

Any ideas on how to fix it, or if I can get it replaced? (I got it from letstalk.com for free with contract).

 

[jazzman09]

I've had the phone only since Tuesday, and I just noticed a dent in the paint, if that's the correct description, near the bottom right corner (an inch below the Search button, slightly to the right). It looks as if someone pushed their finger nail into the paint really hard. It's the same height as the letter G in "SAMSUNG" printed under the screen.

The phone was dropped by a child on the car mat once before, but I don't think that's what caused it.

Any ideas on how to fix it, or if I can get it replaced? (I got it from letstalk.com for free with contract).

Not sure with letstalk, but with ATT corp you could just exchange it out for a new one since your within your 30 days and they wouldn't notice the little chip.

 

[ZDroid1]

Here's what it looks like.. Do you guys think I'm overreacting? Would you just "live with it" ?

 

[KappaG9]

You have to check with letstalk.com

 

[Jofaba]

Can I give you some tough love here? BUCK UP SOLDIER! You're being ridiculous. You SHOULD be thankful that you actually managed to get it for free from that sale. Most weren't that lucky. And, your phone is going to get some nicks and bangs and dents over the next two years, so just deal with it. It's only freaking you out because it's the first mark. Take a deep breath and rest assured that you will, probably sooner than later, have another.

 

[Respen]

I'm sure it was shipped that way. I'd be bummed too but trust me returning it is a crapshoot... if you look for little problems like that with your phone you will find them. With almost any electronics.

This is coming from a guy who returned 9 PSP's till he was satisfied. There are small variences in most electronics, paint issues etc etc. Nothing is perfect and technically it's not a valid reason for a return because it's cosmetic.

 

[emuneee]

This is why I have the body glove case. From browsing the forum letstalk looks to be a pain in the ass to deal with...I wish you the best.

 

[ZDroid1]

I'm now thinking it was shipped like that. The scratch is deep. I don't see how it could have been caused by a fall on the car mat. This wouldn't have bothered if it happened six months down the road. It's only been two days!

I emailed letstalk about this. If they say they won't exchange it, then I will just accepty my scarred beautiful Captivate as it is.

 

[ZDroid1]

This is why I have the body glove case. From browsing the forum letstalk looks to be a pain in the ass to deal with...I wish you the best.

Which one did you get? I didn't get one because the phone is so wide already.

 

[jazzman09]

I'm now thinking it was shipped like that. The scratch is deep. I don't see how it could have been caused by a fall on the car mat. This wouldn't have bothered if it happened six months down the road. It's only been two days!

I emailed letstalk about this. If they say they won't exchange it, then I will just accepty my scarred beautiful Captivate as it is.

Or just return it to them, cancel service, and start service again with ATT corp store and get a brand new one at the store, my unit came perfect, if it came like that I would return it.

 

[ZDroid1]

Or just return it to them, cancel service, and start service again with ATT corp store and get a brand new one at the store, my unit came perfect, if it came like that I would return it.

AT&T would give me one for free?

 

[Jofaba]

AT&T would give me one for free?

Never.

 

[jazzman09]

AT&T would give me one for free?

no they sell it for 199 like everybody else. Letstalk has some weird stipulations and that is why they can give it to you @ 0 dollars, there contracts are all weird.

 

[fireonhigh]

no they sell it for 199 like everybody else. Letstalk has some weird stipulations and that is why they can give it to you @ 0 dollars, there contracts are all weird.

lol,,my bro got free captivate from them,,the day he got it they emailed him saying call us you are late on your bill,we need you to pay up before we can activate it,and please dont call att,as we will will lose our commision..lol, so he calls them,no answer,no reply to his email, so he calls att and explains the story,the guy at att just laughed about lets talk not getting the commision, and activated his phone with no problems....i told my bro to call his credit company and to block/dispute any charges from letstalk....i paid 199 to att on upgrade and i am realllly loving this,coming from a omnia2,lol,,,night and day difference,,now to bit the bullet and settle for 2f%#&%&ing GB?,,,,,I think i will,,,,but im having fun using everything on wifi

 

[jazzman09]

lol,,my bro got free captivate from them,,the day he got it they emailed him saying call us you are late on your bill,we need you to pay up before we can activate it,and please dont call att,as we will will lose our commision..lol, so he calls them,no answer,no reply to his email, so he calls att and explains the story,the guy at att just laughed about lets talk not getting the commision, and activated his phone with no problems....i told my bro to call his credit company and to block/dispute any charges from letstalk....i paid 199 to att on upgrade and i am realllly loving this,coming from a omnia2,lol,,,night and day difference,,now to bit the bullet and settle for 2f%#&%&ing GB?,,,,,I think i will,,,,but im having fun using everything on wifi

well he did enter into a contract with letstalk who is a less than reputable company, and has to either return the device or pay the etf or let it go to collections.

 

[fireonhigh]

well he did enter into a contract with letstalk who is a less than reputable company, and has to either return the device or pay the etf or let it go to collections.

yepp, return that shit ,and get it from att for 149$he has had a razor for years,att offered a good deal.... i told him he shouldn't deal with any 3rd party.. but it was free he said..LOL..oh and he took a hit on his minute plan..so much for free,, just like obamas health care bill

 

[fireonhigh]

i didnt mean to hijack,,, to op? if you can return it? hellz yeah do it,,and get a good case, if not?? get a good case....as long as you didnt scratch the screen, its allllllll gooooooooooooood

 

[jazzman09]

yepp, return that shit ,and get it from att for 149$he has had a razor for years,att offered a good deal.... i told him he shouldn't deal with any 3rd party.. but it was free he said..LOL..oh and he took a hit on his minute plan..so much for free,, just like obamas health care bill

exactly, if it looks too good to be true, it probably is.

 

[ZDroid1]

I contacted letstalk and they started the exchange process. She asked her boss and came back on the phone and said that since it's been less than a week, it's still within a reasonable period of time within which the user notices such a defect. If it were more than a week, then they would assume that I should have noticed the problem earlier and therefore by default I must have caused it.

So now I'm debating whether I should do it at all. I don't want to be without the Captivate for too long! Then there's the horror stories about exchanges with letstalk.

 

[jazzman09]

I contacted letstalk and they started the exchange process. She asked her boss and came back on the phone and said that since it's been less than a week, it's still within a reasonable period of time within which the user notices such a defect. If it were more than a week, then they would assume that I should have noticed the problem earlier and therefore by default I must have caused it.

So now I'm debating whether I should do it at all. I don't want to be without the Captivate for too long! Then there's the horror stories about exchanges with letstalk.

either exchange it or return it, seems like it is heavily on your mind so I would do something.

 

[jbk317]

I would just get a case that covers the scratch. I am more compulsive about those types of things than anyone. When I got my new laptop a few years ago it had a small scratch on the back. I was so frustrated I wanted to ship it back. I pushed it off until it got the next scratch, then the next and never returned it. Now a few years later it has normal wear marks and I look back and think how silly it would have been to send it back for a little scratch, even if it came like that.
I think that since this is a device you will bring everywhere, it will get pretty roughed up. Its not a TV you leave in your house.

 

[sremick]

I wouldn't even worry about it. It would be bound to happen eventually, from your own doing. You should see my 5 year old previous phone.

Mine already has a tiny nick from being dropped but it's completely hidden by the Body Glove case so I don't care anymore.

 

[ZDroid1]

Yeah I decided to keep it. The letstalk.com exchange process scared me. So many days to receive it, then so many days to examine and review, then IF approved, so many days to send the replacement...