Well, I got mine on sale originally for free with a new 2 year contract. Trust me the subsidy inside that 2year contract means you're still partially paying for the phone.
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Thanks for the tip masterotaku, I might look into it but idk if I have the kind of negotiation skills needed lol
tmobile is all about customer service, they thrive on making their customers happy.
Wow, do you work for TMO or something? cause this does not sound like TMO to me.
I am still awaiting a $150 gift card from them for almost a year over the whole data loss issue with the sidekicks. I have called and called and called. So far I found out they are having a issue with the company that issues the gift cards at first reps were blaming Microsoft/Danger for this.
I think I am going to call that number and ask for the executive Customer service though, in regards to what is owed to me.
T-Mobile is certainly the best customer service out of them all. No sarcasm at all.
Well that failed -_-. I've been placed on hold for awhile (of course thats reasonable since their executive corporates). However, all they could do for me was to either exchange the behold 2 for another or give me their "full discount" of the phone. I guess I should try again tomorrow
Not android either...why? Why did you go from a smartphone down to a feature phone? I don't get it. Why not the slide or the now free mytouch 1.2 or hell even the devil spawn that is the vibrant (yes samsung sucks but the vib is alright)?
That's cool if it works for you. I don't think I could ever go back personally. keyboard or not if i were you I would have thought about the original mytouch for free cause that's it's price now, but if you need a keyboard I can understand your decision, at least it's not a behold 2 right?
i think im confusing you.
because im on the ''everything more PLUS'' plan
LolzT-Mobile is certainly the best customer service out of them all. No sarcasm at all.
Lolz
That is an ironic statement. AT&T, Tmo, Cricket, Sprint and a ton of others, with the exception of Verizon use the same third party contract call center. Most notably Teleperformance. Verizon Wireless is the only company I know that is still "in house" The rest of Verizon products rely on 3rd party companies to provide technical support.
http://www.teleperformance.com/uplo...13 Outsourcing for the Telecommunications.pdf
Teleperformance - Wikipedia, the free encyclopedia
Teleperformance USA: Call Center Of Customer Service Nightmares - The Consumerist
The reason I know this dirty little secret? I used to work for this company as technical support. I worked my way up the ladder to a Quality Analyst lead.
Most American reps starting rates with them are $8.50-$9.00 a hour. The call center gets paid per call handled and each project per contact center makes millions of dollars a month mis-handling calls. 75% of the reps despise their job there and 70% quit within 90 days of working there. This company is the wal-mart of call centers and faced a class action lawsuit regarding OT pay and denying breaks and lunches to employees.
ironic? not at all. A factual statement? yes.
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All I hear from Verizon, AT&T, and Sprint customer service is how bad their customer service. Especially from verizon.
Alright.. well it took a couple weeks but i talked to the ceo's assistant.. or whom ever it was.. and i had great results!
1. get to keep the behold 2
2. because im doing installments.. they did like the other guy.. pay off what i owed on the phone (roughly $300) and put my 8 installment payments toward the phone of my choice.
3. I chose the mytouch slide
so now i got the behold 2.. which im going to sell immediatly as soon as i get the slide! im excited to get rid of the phone finally! ive only used my buddies slide for about an hour... so hopefully it lives up to my expectations over the course of me having it for awhile... unlike the behold 2.. which i had good expectations of.. and loved for the first month or so.. and then went downhill quickly!
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