After having troubles with my Eris I called up VZW about the lag. The tech didn't even waste anytime trying to trouble-shoot, he just straight up asked me if I wanted a different phone. I said I'd be fine with a Moto Droid but this nice guy didn't want me to have to buy all new accessories and chargers so he said "how would you like an Incredible". Of course I wasnt gonna argue with the guy but I knew I'd still need the chargers and stuff so they're sending those too. That tech is the epitome of customer satisfaction. And now I'll be rolling with the big boys, only problem... now I have to start waiting on Froyo with the rest of ya.