I bought my Captivate 28 days ago for $150 with a 2 year contract extension. Since I have 2 days left to return my phone, I was debating whether to keep the phone or return it and wait for a better phone/deal. After reading posts about people getting worried about the Captivate becoming a free phone, I decided to call the customer service.
I dialed 611, then pressed 0 to talk to a live person and then 4 for service termination. A very professional sounding gentleman from the customer retention department picked up the phone and asked why I had called.
I basically told him that I am concerned about the Samsung Captivate becoming a free phone and also told him about the free phone deals from letstalk.com and walmart.com. I told him that since I have 2 days left to return this phone, I am seriously considering returning the phone and then buying it back from an independent online vendor unless AT&T can credit me the difference.
After a few minutes of holding, the customer retention agent offered me $125 credit, making my Captivate costing me only $25 with a 2 year contract extension!!!
If any of you are still within the 30 day return period, call 611 and see if they will extend similar offer for you guys. Good luck!!!
I dialed 611, then pressed 0 to talk to a live person and then 4 for service termination. A very professional sounding gentleman from the customer retention department picked up the phone and asked why I had called.
I basically told him that I am concerned about the Samsung Captivate becoming a free phone and also told him about the free phone deals from letstalk.com and walmart.com. I told him that since I have 2 days left to return this phone, I am seriously considering returning the phone and then buying it back from an independent online vendor unless AT&T can credit me the difference.
After a few minutes of holding, the customer retention agent offered me $125 credit, making my Captivate costing me only $25 with a 2 year contract extension!!!
If any of you are still within the 30 day return period, call 611 and see if they will extend similar offer for you guys. Good luck!!!