When my wife went into the local Verizon store to order a Motorola X (as an added line), I asked when I could upgrade from my Eris to an X as well. (I got the Eris in November 2009, and I am the primary line.)
The representative said that I would have to wait until November, but when I spoke to a CSR over the phone about trying to move the date up a month or two, I was told that I would have to wait until July 2011, which I was told in the local store is my NE2 date.
Has this happened to anyone else? Of course, I'm going to go back to the local office in November to upgrade, if not before then.
The store is correct, the csr is wrong. Every primary line is able to upgrade at 20 months to be eligible for the NE2, and at 12 months for 2 year pricing, if they originally signed up for a 2 year contract. If they signed up for a 1 year contract, they can upgrade at 10 months for 2 year pricing. If they opt again for 1 year pricing the cost will be a little higher than 2 year pricing, but you then have the ability to upgrade after 10 months.
I called into ask about 1 year contracts and they said I could only upgrade after 12 months , but on their site it says you can upgrade after 10 months. It'd really be helpful if they knew the terms of their own contracts. Also, for people looking at the Droid X and Droid 2, they were offering to upgrade people early. I know this because a friend of mine was able to upgrade on his plan and got an X on launch day, and he had a Droid 1 (got it in November, same as you).
I would call and ask for a supervisor if they try that again. Also, I would try and find the part about annual upgrades and upgrades for 1 year contracts so you can debunk any bulls**t they may try to throw at you. Here is a link to the info on their site.
For annual upgrade:
http://aboutus.vzw.com/customersatisfaction/customerexp.html
In the section titled
My Verizon and the My Verizon Advantage, the second point states:
"
You can get a new phone every year with Annual Upgrade. Sign up for a 2-year agreement on a calling plan of at least $49.99 and you can purchase a new phone at its promotional price through My Verizon every year with a 2-year renewal (upgrade fee may apply)."
For 1 & 2 year contract upgrades (not using an annual upgrade):
Device Replacement Program
It states at about 2/3 of the way down the page
"
You may upgrade to a new device:
If you have a 1-year contract, you may be eligible for an upgrade in month 10.
If you have a 2-year contract, you may be eligible for an upgrade in month 20."
If you can tell them where it is on their own site, they will have no choice but to honor it. Read both pages fully. There are some loopholes whereas they can deny you the upgrade if your account is not in good standing (you owe them money), or they let you upgrade already (if you had a bad device they no longer had in stock and allowed you to upgrade to a different phone). Hope that helps.
