@samsungvibrant, being a former customer of Cingular...now AT&T, Verizon's customer service "wowed" me.
Their network coverage is as advertised. It is far better than AT&T (I got some complete dead spots with AT&T in the Dallas metro area... yes, dead spots in the 4th largest metro area in the U.S.!!!).
I do the e-Billing and it is very convenient. All charges are explained thoroughly on the statement.
Some people might complain about Verizon's rate is higher than other carriers. But it is really not much. And in my humble opinion, very often, you get exactly what you pay for.
Before all these Android invasion, I wanted the iPhone. But I like Verizon so much and dislike AT&T so much that I don't want to change carrier. Yes, Verizon is a little slower to release new devices. But sometime, it might not be a bad thing. For example, the GPS issue on some of the earlier releases of Galaxy S variants.
Verizon Wireless has far more pros than cons. As a consumer, I always stay with #1 or sometime #2 in their domain...whether it is fashion/clothing or TV or camera or car. I almost never go below #2. And in my humble opinion, Sprint and T-Mobile are #3 and #4 and they are the 2nd tier carriers. On the 1st tier between Verizon and AT&T, I choose Verizon any time any day.